JOHN E. POTTER
POSTMASTER GENERAL, CEO

September 18, 2001

To Our Employees and Customers

On Tuesday, September 11, our nation experienced a devastating tragedy. My heartfelt prayers go out to the individuals and families who have been affected by this horrendous ordeal.

As the nation moves forward, the best thing the Postal Service can do for America is to keep the mail moving. That's what all 800,000 of us are doing. Mail continues to flow to its destinations and post offices throughout the country are open to serve customers.

I want to express special appreciation to the postal employees in the New York, Washington, and Pittsburgh metropolitan areas who are responding gallantly in the midst of great adversity. During my visit to New York City three days after the terror attack, I was touched by the many stories of how our employees reached out to those in need in the minutes and hours immediately following the attack. With Church Street Station immediately below the World Trade Center, we are so fortunate that not one employee was injured.

I recognize that many of our employees have been touched in some manner by the tragedy. We are accommodating their personal needs, including making counseling services available, as necessary, during this difficult period.

In times of crisis and need, we've been there for the American people. This tragedy only strengthens our resolve to continue to bind the nation together. Our tradition of service to our nation reflects all of the strength and diversity that are the heart of our great country. We remain unwavering in our commitment to serve every customer.

John E. Potter

475 L'ENFANT PLAZA SW
WASHINGTON DC 20260-0010
www.usps.com