NOTICE
On December 3, 2001, the Postal Service formed a strategic partnership with Toyota Material Handling USA, Inc.,
to meet the Postal Service's nationwide requirements for
industrial equipment - forklifts, tow trucks, and related lifting equipment.
This partnership demonstrates Purchasing and Materials' commitment to effective supply chain management by
providing cost savings through national buying, transaction
cost savings, and streamlined procedures.
This 10-year contract will maximize parts interchangeability and increase standardization opportunities with
every new purchase or lease of Toyota equipment. The
contract is expected to save 21% over previously paid average prices. Under this partnership agreement, you must
purchase all industrial equipment from Toyota.
To find the product pricing and general information, call
Toyota Material Handling USA at (888)301-2631 or
access the Greensboro PMSC Web site address at
http://blue.usps.gov/purchase/material/pmsc/greensboro.
Lease pricing is also available under this contract.
For complete ordering instructions, refer to Material
Logistics Bulletin MLB-CO-01-017, Service-wide Requirements Contract for Industrial Equipment (Forklifts, Tow
Trucks & Related Lifting Equipment), Contract Number
363199-02-P-0075. You may access this MLB online at
http://blue.usps.gov/purchase/material/mlb/mlbindex.htm.
This partnership agreement has the following features:
• You must furnish the following information when you
place an order:
• Basic Requirements - Toyota industry specialist
can assist in developing these requirements.
• Delivery Location and Point of Contact.
• Application - intended use/purpose, i.e., unloading trucks, warehouse operation, outdoor work,
etc.
• All pricing for equipment under this contract is FOB
Destination.
• Delivery will normally include shipment to the local
Toyota distributor for equipment preparation and battery installation and final delivery to the Postal Service installation that ordered the equipment.
• You may use your IMPAC credit card to place orders
directly with Toyota within your local buying limits
(local purchase orders will not be accepted).
• You must place credit card orders for new equipment
through Toyota at (888) 301-2631.
• You must obtain funding authorization and any necessary local management approvals before placing
any orders.
• For purchases over $10,000, submit PS Form 7381,
Requisition for Supplies, Services, or Equipment
(properly approved and funded), and a requirement
statement to:
ATTN PATRICK J FREEMAN
GREENSBORO PURCHASING & MATERIALS
SERVICE
PO BOX 27496
GREENSBORO NC 27498-0001
• The Greensboro Purchasing and Materials Service
Center will handle the processing of all delivery orders for requirements over $10,000 until industrial
equipment ordering becomes available on the Postal
Service "e-buy system."
• Maintenance and service pricing is not provided
under this contract. Use the local Toyota dealer to
obtain service work for the Toyota equipment. Authorized Toyota dealerships provide "Special Contract
Pricing" for OEM repair parts to the Postal Service,
but you must ask for these prices when you purchase
repair parts. To find the location of your local Toyota
dealer, call the toll-free telephone number at
(888) 301-2631 or access the Greensboro PMSC
Web site at http://blue.usps.gov/purchase/material/pmsc/greensboro.
• If you have questions regarding this contract, please
call Patrick J. Freeman, Purchasing Specialist,
Greensboro PMSC at (336) 665-2876 or (800)
627-7211.
- Materials,Purchasing and Materials, 1-10-02
NOTICE
The Postal Service periodically publishes in the Postal
Bulletin the interest rate payable on a claim decided in a
contractor's favor, under the Contract Disputes Act of 1978.
This rate also applies for late payments to contractors
under the Prompt Payment Act, as amended.
The interest rate effective for the 6-month period
beginning January 1, 2002, and ending June 30, 2002, is
5.5 percent.
- Purchasing Policies and Programs,Purchasing and Materials, 1-10-02
CORRECTION
The article "Revised Form: PS Form 1094, Request for
Post Office Box Key or Lock Service" in Postal Bulletin
22066 (12-27-01, pages 73-74) listed the incorrect Quick
Pick Number. The correct Quick Pick Number for PS
Form 1094 is 113, as shown in the corrected article here.
PS Form 1094 (see page 7), Request for Post Office
Box Key or Lock Service, has been revised to reflect the
January 7, 2001, fee changes. In particular, a $10 lock replacement fee has been added under the "Reason for
Request" section. The "Fee Calculation (For Additional
Keys Only)" section has also been changed to $5. Included
in the $5 fee is $1 for the key deposit and $4 for each additional key. Recycle old forms and replace them with the revised PS Form 1094. Supplies are available in the Material
Distribution Center.
Remember that the primary box customer (box applicant) may request that the Post Office box lock be
changed. To change the lock, the customer must first pay
the applicable lock fee as described in Domestic Mail
Manual (DMM) R900.19.0. Lock fees are charged for replacing keyed locks and combination locks and for resetting
combination locks. Lock fees are not refundable. Customers may turn in Post Office box keys for the old lock and
receive a refund of the key deposit. Two keys are provided
with each new lock, with a refundable deposit for each key
charged under R900.19.0. Customers may obtain additional keys for the new lock under R900.19.0.
You can order the revised PS Form 1094 by one of the
following means:
• Touch Tone Order Entry: Call 1-800-332-0317,
option 1, then option 1.
• cc:Mail: Send an F3Fill-completed PS Form 7380,
MDC Supply Requisition, to MDC Customer Service
at TOKS001L.
• Mail: Mail a complete PS Form 7380 to the MDC at
the following address:
SUPPLY REQUISITIONS
MATERIAL DISTRIBUTION CENTER
500 SW GARY ORMSBY DR
TOPEKA KS 66624-9702
The relevant ordering information for PS Form 1094 is
as follows:
NSN: 7530-02-000-7345
PSIN: PS 1094
Unit of Issue: SH
Bulk Pack Quantity: 0
Price: $0.0101
Edition Date: December 2001
Quick Pick Number: 113
- Delivery and Retail, 1-10-02
Online labels have clicked! Convenience for customers on www.usps.com! The online label for Priority
MailŪ with electronic rate Delivery ConfirmationTM is a hit! Customers
visiting the Shipping center Web site complete the convenient online label,
affix the label to their package, and then visit their local Post Office to
purchase postage. The electronic rate Delivery Confirmation service is
free. With the rising popularity of this online label option, window personnel
will see more of these labels at their retail counters.
What's in the future? Planned for launch, online labels will be available
with postage. Customers will have the option to print online labels with or
without postage for Express MailŪ service, Global Express GuaranteedTM,
Global Express MailTM, and Priority Mail with Delivery Confirmation service
or Signature ConfirmationTM service.
Watch for news of the launch in future postal publications.
There's no business Now that we're a week or so into the New Year's/Small Business
like small business. '02 retail drive period, it's a good time to double-check the retail lobby to
make sure all the new point-of-purchase (POP) materials are up. The drive
period runs through March 22 and targets small-business customers.
The goal is to make these important customers aware of how the Postal
Service can help them find, serve, and keep their customers. This
acquisition/fulfillment/retention process is known as the customer value
chain.
Read about the value chain in the Make Your Business Pop "take-one"
pamphlet (included in the POP kit) and encourage small-business
customers to pick one up. Refer to the Employee Mailbox; Ready, Set,
Retail Guide; and POP planogram for more important drive period
information and POP placement instructions.
Feedback Send comments and questions to:
WHATS IN STORE
US POSTAL SERVICE
1735 N LYNN STREET RM 6042
ARLINGTON VA 22209-6057
Retail Coaches
Corner
Questions about the retail transaction and those
questions we ask every customer
Do we ask certain questions to every customer? What
questions or information should we always ask? What do
we ask?
All good questions, let's see if we can clear it up.
Regardless of the type of transaction, specific
information or questions should always be asked or
delivered.
For those customers with or without items to mail:
Always Greet professionally.
Demonstrate some form of positive and friendly
greeting to every customer. For example, say "good
morning" or "good afternoon." Address customer by
name, if known.
Always Inquire to determine customer's needs.
Retail employees inquire to determine customer
needs. This step is critical for the retail employee to gain
a full understanding of what the customer needs.
Why? Most customers don't know our full range of
products and services, and they shouldn't be expected to
know them. It is the employee's job to ask the right
questions and offer the customer choices.
Always Suggest one additional item.
Why? Because we have the opportunity to increase
revenue generation. By offering at least one additional
item - for example, current/popular commemoratives,
phone cards, or extra stamp booklets - associates help
to keep our business strong.
Always Suggest or inform customer of debit/credit
card acceptance.
Not all of our customers know we accept debit/credit
cards for payment. Where available, Liberty Cash Cards
are also a potential method of payment. So an
appropriate example might be to ask, "Would that be
cash or charge?" or "Would you like to pay with a
debit/credit card?" Or if a customer presents cash for
purchase, educate him or her by asking, "Are you aware
that we accept debit/credit cards for payment?" Note: If a
customer is paying with online debit card (with a pin
number), always offer the cash back option.
Why? It is convenient for customers and it decreases
employees' financial liability.
Always Thank customer.
Why? Customers are the reason we exist. We want
them to leave our retail outlets pleased with the services
rendered. In recent research, when customers were
asked what is the one thing the Postal Service can do for
them, the overwhelming response was "appreciate my
business."
• What kind of information do you need to see in the
Corner for 2002?
• What best practices or success stories can you
share to assist other retail units?
Questions or comments? Submit them via cc:Mail to
Retail Coaches Corner.
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