Public Affairs and Communications

April 2002

POSTMASTERS

MANAGERS

SUBJECT: U.S. Postal Service Transformation Plan

On April 4, we delivered our long-awaited Transformation Plan to Congress. This historic document is a blueprint for the future of the Postal Service.

The Plan outlines steps we will take to improve efficiency, reduce costs, and protect service. It also contains the Postal Service's recommendation for transforming our organization into a Commercial Government Enterprise, to provide the management and market flexibility we need to preserve the fundamental right of all Americans to affordable, universal mail service.

As postmasters and managers, you see first-hand the challenges we face every day. Our delivery network is growing by 1.7 million addresses each year, but mail volume is slowing and has actually declined this year. We need transformation. We need the flexibility to introduce new products, develop new pricing strategies, and generate new revenue.

Your leadership has been invaluable. It is needed now more than ever as the discussion about transformation takes place throughout our communities and the entire nation.

The enclosed Community Relations publicity kit, which includes the Executive Summary of the Transformation Plan, will help you explain why postal transformation is absolutely necessary to protect Americans' right of universal mail service. The Plan, along with other support materials, is on www.usps.com and the Blue page.

I thank you for your support in communicating this critical activity to your employees and customers.

P.S. You're the vital link to our employees and our customers. I truly appreciate your efforts. Azzeze

Azeezaly S. Jaffer
Vice President, Public Affairs and Communications

475 L'Enfant Plaza SW
Washington DC 20260-3100