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2002 U.S. Postal Service National Awards Program for

DIVERSITY ACHIEVEMENT

IMPORTANT: To nominate an employee go to: http://blue.usps.gov/diversitynet/
Or contact your local diversity development specialist (Closes July 12)

The U.S. Postal Service National Awards Program for Diversity Achievement was established to recognize and support those individuals and teams who have made significant contributions to encourage and promote diversity within the organization. The U.S. Postal Service is seeking nominations of all those who help further our mission to recognize, celebrate and impact diversity. All Postal Service employees may submit nominations, and all employees are eligible for nomination! (Diversity development personnel and Hispanic program specialists may be nominated only when they are recognized as an essential member of a team or partnership.) Nomination Period closes July 12.

The U.S. Postal Service focuses on the Voice of the Customer, Voice of the Employee, and Voice of the Business and the Postmaster General's Strategies for Success. We listen to the needs of our diverse customer, employee, and supplier base so we can respond with initiatives that balance corporate and workforce goals. By managing and valuing diversity as an integral part of our business, we sustain high customer satisfaction, improve employee and organizational effectiveness, and gain new opportunities for revenue and growth.

Award winners will be selected for exceptional contributions and achievements related to diversity.

Voice of the Customers

Nominees should recognize the diverse needs of our customers and develop services and solutions to meet those needs.

POSSIBLE AREAS OF IMPACT: Services to diverse populations, including the elderly, multilingual, and physically challenged.

  • Multicultural Awareness: Did the nominee show increased understanding, sensitivity, or appreciation of diversity through the use or promotion of services for diverse communities?
  • Customer Needs: Did the nominee play an instrumental part in formulating or extending postal services to assist our diverse customers?
  • Emerging Markets: Did the nominee show the ability to implement strategies that target emerging markets for Postal Service products and services?
  • Community Outreach: Did the nominee improve service by initiating contacts and providing information to the community in response to local needs?
  • Marketing/Communications: Did the nominee enhance the impact of diversity awareness in marketing, communications, promotions, and messaging?
  • Planning and Assessment: Did the nominee contribute suggestions that enabled the Postal Service to understand, accommodate, or embrace cultural differences?

Voice of the Employee

Nominees should demonstrate actions that support the diverse employee mix and address the needs and challenges of employee populations.

POSSIBLE AREAS OF IMPACT: Training, career awareness conferences, mentoring programs, work environment, benefits, and special programs.

  • Vision: Did the nominee demonstrate vision for valuing, supporting or implementing diversity within the workplace?
  • Personal Leadership: Did the nominee's actions demonstrate personal responsibility for increasing awareness and appreciation of diversity; as well as, facilitate the establishment and development of a diversity-sensitive management?
  • Communication: Did the nominee provide effective direction and communication in support of understanding, managing, valuing, and affirming diversity?
  • Goal-Setting: Did the nominee integrate, manage, or embody diversity as part of organizational goals? Did employee address changing workplace needs and concerns through employee forums, focus groups, round-table sessions, training, or skill building?
  • Affirmative Employment: Did the nominee promote all groups' participation in career counseling and career awareness, women's and/or Hispanic conferences, or mentoring programs for underrepresented groups?

Voice of Business

Nominees should initiate actions to address diversity issues that positively impact business and financial performance.

POSSIBLE AREAS OF IMPACT: Activities that increase revenue, reduce spending, or improve productivity.

  • Promotion of Stamps and Other Postal Products and Services: Did the nominee advertise or promote the sale of ethnic stamps, Stamps-by-Mail, Stamps on line, or international products and services to increase revenue, reduce lobby lines, or make it easier for the customer to do business?
  • Customer Interface: Did the nominee respond to the needs of external and internal customers by using communication techniques to provide quality service, encourage sales, and increase revenue?
  • Strategic Plan: Did the nominee implement or employ diversity initiatives to achieve business goals and objectives or contribute to the success of such initiatives?
  • Communications: Did the nominee express appreciation of diversity in general communication efforts and in multicultural communication initiatives?
  • Socio-economic: Did the nominee develop a supplier base that mirrors the diversity of the Postal Service's customer base?

"DIVERSITY STATEMENT"

The business environment of the US Postal Service has become increasingly competitive and diverse, reflecting rapidly changing demographics, attitudes, and economics. Diversity represents an opportunity for employees to build a unified organization with the ability to deliver postal products and services across an array of cultures.

US POSTAL SERVICE GOALS IN SUPPORT OF DIVERSITY INCLUDE:

  • Recognition as a world-class business leader in the diversity effort
  • New revenue from all segments of our diverse customer base
  • An increasingly safe and harmonious workplace environment
  • Greater efficiency and creativity from respecting individual uniqueness and talents