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2002 U.S. Postal Service National Awards Program for
DIVERSITY ACHIEVEMENT
IMPORTANT: To nominate an employee go to: http://blue.usps.gov/diversitynet/
Or contact your local diversity development specialist (Closes July 12)
The U.S. Postal Service National Awards Program for Diversity
Achievement was established to recognize and support those individuals and
teams who have made significant contributions to encourage and promote diversity
within the organization. The U.S. Postal Service is seeking nominations of
all those who help further our mission to recognize, celebrate and impact
diversity. All Postal Service employees may submit nominations, and all employees
are eligible for nomination! (Diversity development personnel and Hispanic
program specialists may be nominated only when they are recognized as an essential
member of a team or partnership.) Nomination Period closes July 12.
The U.S. Postal Service focuses on the Voice of the Customer, Voice of the
Employee, and Voice of the Business and the Postmaster General's Strategies
for Success. We listen to the needs of our diverse customer, employee, and supplier
base so we can respond with initiatives that balance corporate and workforce
goals. By managing and valuing diversity as an integral part of our business,
we sustain high customer satisfaction, improve employee and organizational effectiveness,
and gain new opportunities for revenue and growth.
Award winners will be selected for exceptional contributions and
achievements related to diversity.
Voice of the Customers
Nominees should recognize the diverse needs of our customers and develop services
and solutions to meet those needs.
POSSIBLE AREAS OF IMPACT: Services to diverse populations, including the elderly,
multilingual, and physically challenged.
- Multicultural Awareness: Did the nominee show increased understanding,
sensitivity, or appreciation of diversity through the use or promotion of
services for diverse communities?
- Customer Needs: Did the nominee play an instrumental part in formulating
or extending postal services to assist our diverse customers?
- Emerging Markets: Did the nominee show the ability to implement strategies
that target emerging markets for Postal Service products and services?
- Community Outreach: Did the nominee improve service by initiating contacts
and providing information to the community in response to local needs?
- Marketing/Communications: Did the nominee enhance the impact of diversity
awareness in marketing, communications, promotions, and messaging?
- Planning and Assessment: Did the nominee contribute suggestions that enabled
the Postal Service to understand, accommodate, or embrace cultural differences?
Voice of the Employee
Nominees should demonstrate actions that support the diverse employee mix and
address the needs and challenges of employee populations.
POSSIBLE AREAS OF IMPACT: Training, career awareness conferences, mentoring
programs, work environment, benefits, and special programs.
- Vision: Did the nominee demonstrate vision for valuing, supporting or implementing
diversity within the workplace?
- Personal Leadership: Did the nominee's actions demonstrate personal responsibility
for increasing awareness and appreciation of diversity; as well as, facilitate
the establishment and development of a diversity-sensitive management?
- Communication: Did the nominee provide effective direction and communication
in support of understanding, managing, valuing, and affirming diversity?
- Goal-Setting: Did the nominee integrate, manage, or embody diversity as
part of organizational goals? Did employee address changing workplace needs
and concerns through employee forums, focus groups, round-table sessions,
training, or skill building?
- Affirmative Employment: Did the nominee promote all groups' participation
in career counseling and career awareness, women's and/or Hispanic conferences,
or mentoring programs for underrepresented groups?
Voice of Business
Nominees should initiate actions to address diversity issues that positively
impact business and financial performance.
POSSIBLE AREAS OF IMPACT: Activities that increase revenue, reduce spending,
or improve productivity.
- Promotion of Stamps and Other Postal Products and Services: Did the nominee
advertise or promote the sale of ethnic stamps, Stamps-by-Mail, Stamps on
line, or international products and services to increase revenue, reduce lobby
lines, or make it easier for the customer to do business?
- Customer Interface: Did the nominee respond to the needs of external and
internal customers by using communication techniques to provide quality service,
encourage sales, and increase revenue?
- Strategic Plan: Did the nominee implement or employ diversity initiatives
to achieve business goals and objectives or contribute to the success of such
initiatives?
- Communications: Did the nominee express appreciation of diversity in general
communication efforts and in multicultural communication initiatives?
- Socio-economic: Did the nominee develop a supplier base that mirrors the
diversity of the Postal Service's customer base?
"DIVERSITY STATEMENT"
The business environment of the US Postal Service has become increasingly
competitive and diverse, reflecting rapidly changing demographics, attitudes,
and economics. Diversity represents an opportunity for employees to build a
unified organization with the ability to deliver postal products and services
across an array of cultures.
US POSTAL SERVICE GOALS IN SUPPORT OF DIVERSITY INCLUDE:
- Recognition as a world-class business leader in the diversity effort
- New revenue from all segments of our diverse customer base
- An increasingly safe and harmonious workplace environment
- Greater efficiency and creativity from respecting individual uniqueness
and talents
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