SUMMARIES OF RECENT
USPS NEWS RELEASES

Legislation Makes Progress

Mar. 6

The Postal Service said in a statement that it is pleased that legislation to correct the Civil Service Retirement System (CSRS) fund overpayment matter has been voted out of the appropriate committee in both the House and Senate with strong bipartisan support. USPS said full Congressional consideration and passage of the legislation is important to any business that uses the mail and that it will keep USPS from overpaying CSRS, thereby allowing postage rates to remain stable until at least 2006.

Stable postage rates are a big boost for businesses that depend on the mail. Over 100 companies and organizations in the mailing industry have voiced support for the legislation.

MarketMail Classification Filing

Mar. 4

The Postal Service will file with the Postal Rate Commission a new mail classification designed to expand the creative options available to business mailings. The proposal for a Customized MarketMail classification would enable Postal Service customers to mail nonrectangular, attention- getting direct mail pieces. Currently, these items cannot be mailed.

This simple adjustment to the shape restrictions in Standard Mail - the class of mail most often used by advertisers - will provide the opportunity for more innovative mailings from businesses to customers. Because Customized MarketMail would be dropshipped to destination Post Offices - bypassing mail processing - it will not adversely affect Postal Service costs. This new classification will enhance direct mail by adding an attractive new option, adding value to existing products as outlined in the Transformation Plan. More details will accompany the case filing, planned for mid-March.

Delivery Challenge

Mar. 4

In the face of the harshest winter in recent years, the Postal Service delivered, Chief Operating Officer Patrick Donahoe told the Board of Governors yesterday. Snowfall totals in the Eastern half of the United States this year ranged from one-and-a-half times to three-and-a-half times that of normal, with many locations experiencing record cold temperatures. Despite the challenges, Donahoe thanked Postal Service employees for their outstanding efforts in the face of difficult conditions.

Brentwood Cleaning

Mar. 4

The Postal Service announces that the lengthy and thorough process to exterminate anthrax spores at the Curseen and Morris Processing and Distribution Center in Washington, DC, has met all standards. "I'm very pleased with the results," said Engineering VP Thomas Day to the Board of Governors yesterday. "USPS worked extremely hard to identify the best technology and processes to decontaminate the Curseen and Morris P&DC. Their efforts were worth it. The safety of our employees and the people we serve demands no less."

By mid-March, the Postal Service expects to receive the official okay from the independent Environmental Clearance Committee (ECC) that will confirm the success of the fumigation and allow the Postal Service to move to the next step - renovation of the facility. Environmental samples will continue to be gathered during the renovation process. Those samples will be evaluated by the ECC after the building is renovated before a final clearance will be given to reoccupy the building, Day said.

Employees

ELM REVISION

Nonbargaining Disciplinary, Grievance, and Appeal Procedures Changes

Effective March 20, 2003, the Employee and Labor Relations Manual (ELM), Section 650, Nonbargaining Disciplinary, Grievance, and Appeal Procedures, is resequenced, renumbered, and references modified accordingly. These changes supercede Management Instruction EL-650-96-3.

We will incorporate these revisions into the next printed version of the ELM and into the next update of the online version accessible on the Postal Service PolicyNet Web site at http://blue.usps.gov/cpim; click on Manuals.

Summary of Changes

651, Disciplinary and Emergency Procedures, has new subsections, has been renumbered, and has been modified with the following revisions:

651.1, Scope, has no changes.

651.2, Representation, is modified to include clarification about representation prohibitions and the addition of an employee's right for representation during disciplinary investigative questioning.

651.3, Nondisciplinary Corrective Measures, has newly added language to reinforce managers'/supervisors' responsibilities for subordinate employees' performance improvement.

651.4, Emergency Placement in Off-Duty Status, has modified alcohol/drug impairment language and an added provision for dealing with behavior potentially injurious to self or other employees. The instruction for employees returning to duty is modified.

651.5, Letters of Warning, has an added retention timeframe.

651.6, Letters of Warning in Lieu of Time-Off Suspensions incorporates applicable parts of Management Instruction (MI) EL-650-96-3. Some language has been added, changed, or rearranged to promote clarity.

651.61, Policy, incorporates applicable parts of MI EL-650-96-3. Some language has been added, changed, or rearranged to promote clarity.

651.62, Implementation, incorporates applicable parts of MI EL-650-96-3.

651.63, Notice, incorporates applicable parts of MI EL-650-96-3.

651.64, Response, incorporates applicable parts of MI EL-650-96-3.

651.65, Decision, incorporates applicable parts of MI EL-650-96-3 and adds a 30-calendar-day timeframe for the deciding official to render a decision.

651.66, Retention, incorporates applicable parts of MI EL-650-96-3 and changes the retention period of Letters of Warning in Lieu of Time-Off Suspensions from 3 years to 2 years.

651.7, Adverse Actions, is a new section that incorporates material previously given in 651.6.

651.71, Definition, provides material previously given in 651.61.

651.72, Notice, provides material previously given in 651.62.

651.73, Notice, provides material previously given in 651.63.

651.74, Response, provides material previously given in 651.64 and has added new language.

651.75, Decision, provides material previously given in 651.65 and includes a 60-calendar-day time limit for a deciding official to render a decision in an adverse action.

651.76, Duty Status, provides material previously given in 651.66 and has included explanation of disposition of a case.

651.77 Exceptions to Thirty Day Notice, previously was 651.67.

652, Appeal Procedures, is retitled, has been renumbered, and has the following revisions:

652.1, Scope, has replaced the word "grievance" with the word "appeal."

652.2, Appeal of Adverse Actions, has no changes.

652.21, Coverage, has deleted reference to 14 day or less suspensions because they are not adverse actions. The 6 months of continuous service requirement has been deleted.

652.22, Exclusion, provides material previously given in 652.212.

652.23, Appeal to Step 1, is renumbered.

652.231, Field Employees, provides material previously given in 652.221 and has been modified to make the Headquarters vice president Labor Relations or designee the Step 1 official for adverse actions instead of the Area vice president.

652.232, Headquarters, Headquarters Field Units, Inspection Service, and Office of Inspector General Employees, provides material previously given in 656.222.

652.233, Exceptions, provides material previously given in 656.223.

652.24, Hearings, is renumbered and has the following revisions:

652.241, Action If No Hearing Requested, includes instruction for the Step 1 official to issue a final decision within 21 calendar days. Previously was 652.231.

652.242, Action When Hearing Requested, provides for the assignment of a neutral hearing officer within 10 calendar days of a hearing request and for a hearing to be held no later than 75 calendars days after a neutral hearing officer is assigned. The employee is provided at least 14 calendar days' notice of a hearing schedule versus 7 calendar days. Previously was 652.232.

652.243, Management Obligation for Witnesses, adds a provision for witnesses to testify via alternative means when unable to attend a hearing in person. Previously was 652.233.

652.244, Workhours Compensation, adds clarification for who gets compensated at a hearing. Previously was 652.234.

652.245, Noninterference Rule, provides material previously given in 652.235.

652.246, Transcript, provides material previously given in 652.236 and is reworded for clarity.

652.247, Attorney Fees, is added to clarify that attorney fees are not applicable to appeals covered in 650.

652.25, Post Hearing, has added subsections 652.251, Hearing Officer Action, and 652.252, Step 1 Official Action, to provide for a proposed decision (vs. a finding of fact) by the neutral hearing officer prior to the Step 1 official's final decision. Processing timeframes have also been added.

652.3, Appeal of Letters of Warning in Lieu of Time-off Suspensions and/or Time-off Suspensions for Office of Inspector General Employees, has incorporated appeals provisions from MI EL-650-96-3.

652.4, Other Appealable Actions, has eliminated the word "grievance" and replaced it with "appeal(s)" and has included OIG coverage.

652.41, Coverage, has changed EAS levels to conform to recent level increases. Previously was 652.31.

652.42. Step A, previously was 652.32.

652.43, Step B, previously was 652.33.

652.44, Review, previously was 652.34.

652.5, Alternative Dispute Resolution, includes provisions for mediation for letters of warning in lieu of time-off suspensions and for adverse actions.

Employee and Labor Relations Manual (ELM)

* * * * *

6 Employee Relations

* * * * *

650 Nonbargaining Disciplinary, Grievance, and Appeal Procedures

651 Disciplinary and Emergency Procedures

* * * * *

[Replace Sections 651.2 through 652.54 with the following:]

651.2 Representation

Subject to prohibitions regarding Executive and Administrative Schedule (EAS)/Craft representation, employees have free choice of representation. Representatives designated by employees, if postal employees and if otherwise in a duty status, are granted a reasonable amount of official time to respond to notices of proposed disciplinary action, to prepare for and represent the employee at a hearing held in accordance with 652.24, and/or to represent an employee who has appealed a letter of warning or emergency placement in a nonduty status in accordance with 652.4. Employees covered under these provisions may request representation during investigative questioning if the employee has a reasonable belief disciplinary action may ensue.

651.3 Nondisciplinary Corrective Measures

Accountable managers/supervisors are responsible for the direct day-to-day performance management of subordinates. The accountable manager/supervisor monitors subordinates' performance and provides appropriate resources, coaching, and feedback to subordinates. The manager/supervisor is responsible for leading the employee to a higher level of achievement. Performance improvement should be a shared concern and effort between manager and employee. Early dialogue and guidance are critical to achieving positive results and continuance of an effective manager/employee relationship.

651.4 Emergency Placement in Off-Duty Status

An employee may be placed in an off-duty nonpay status immediately but remains on the rolls when he or she (a) exhibits characteristics of impairment due to alcohol, drugs or other intoxicant, (b) fails to observe safety rules, (c) fails to obey a direct order, (d) provides reason to be deemed potentially injurious to self or others, or (e) disrupts day-to-day postal operations in any other way. Placement in an off-duty nonpay status is confirmed in writing, stating the reasons and advising the employee that the action is appealable. The employee should be returned to duty after the cause for nonpay status ceases unless individual circumstances warrant otherwise. Use of these emergency procedures does not preclude disciplinary action based on the same conduct.

651.5 Letters of Warning

When warranted by the failure of nondisciplinary corrective measures or by the seriousness of the offense, a letter of warning may be issued. Letters of warning are usually issued by the employee's immediate supervisor. The written warning should contain (a) specific reasons for the letter and (b) a statement of applicable appeal rights. Letters of warning remain in the employee's official personnel folder (OPF) for a period of 2 calendar years unless otherwise resolved or cited in subsequent disciplinary action.

651.6 Letters of Warning in Lieu of Time-Off Suspensions

651.61 Policy

Letters of warning in lieu of time-off suspensions replace time-off suspensions for nonbargaining employees, except when required otherwise by statute, and except for employees in the Office of Inspector General, where time-off suspensions are an available form of discipline in addition to letters of warning in lieu of time-off suspensions. This policy does not preclude management from placing a nonbargaining employee in an indefinite nonpay, nonduty status when there is reasonable cause to believe the employee has committed a crime for which a sentence of imprisonment may be imposed.

651.62 Implementation

Letters of warning in lieu of time-off suspensions may be issued in lieu of either 7-day or 14-day time-off suspension only. Unless required by statute, suspensions of more than 14 days are prohibited except for indefinite suspensions referenced in 651.7. Letters of warning in lieu of time-off suspensions are equivalent to time-off suspensions as an element of past discipline and may be cited as such in future disciplinary actions.

651.63 Notice

Normally, the employee's immediate supervisor issues a proposed letter of warning in lieu of time-off suspension stating (a) specific and detailed reasons for the letter; (b) instructions for responding to it; (c) the right of the employee or representative to review all material relied upon in the action; and (d) when, where, and from whom the material is available.

651.64 Response

The employee and/or his or her representative may respond to the proposed letter of warning in lieu of time-off suspension in writing and/or in person to the deciding official (management at a higher level of authority than the individual who issued the proposed letter of warning in lieu of time-off suspension) within 10 calendar days of receipt.

651.65 Decision

The deciding official, after consideration of the facts of the case and the employee's response, issues a letter of decision after the expiration of the 10-calendar day period for reply, but no later than 30 calendar days following the receipt of the employee's response. The decision letter will advise the employee that he or she may appeal in writing within 15 calendar days of receipt of the letter of decision.

651.66 Retention

Letters of warning in lieu of time-off suspensions remain in the employee's OPF for 2 years unless otherwise resolved or cited in subsequent disciplinary action.

651.7 Adverse Actions

651.71 Definition

Adverse actions are defined as discharges, suspensions of more than 14 days, furloughs for 30 days or less, and/or reductions in grade or pay.

651.72 Policy

Adverse action may be taken against an employee (a) because lesser measures have not resulted in the correction of deficiencies in behavior or performance, (b) because of the gravity of the offense, or (c) for nondisciplinary reasons, such as the correction of a position misranking.

651.73 Notice

Unless the circumstances of a particular case make it impractical, the employee's immediate supervisor issues a written notice of proposed adverse action. This notice includes (a) the action proposed, with specific and detailed reasons; (b) the instructions for responding to the notice; (c) a statement of the right of the employee or representative to review all material relied upon in proposing the action and when and where the material is available for review; and (d) the name of the official rendering the decision. The proposal also advises the employee that a reasonable amount of official time is allowed for the preparation and presentation of a reply if the employee is otherwise in a duty status and that the proposed action will be effected no sooner than 30 calendar days after the employee receives the notice.

651.74 Response

The employee or representative may respond to the notice of proposed adverse action in writing, in person, or both, to the deciding official or designee identified in the notice. The employee or representative may respond and present evidence, including affidavits, within 10 calendar days from receipt of the notice. The time limits for responding to a proposed adverse action may be extended by the deciding official or designee for reasonable cause.

651.75 Decision

The deciding official, who must be higher in authority than the proposing official, considers the employee's response and gives a written decision, including reasons for the decision, as soon as possible after the employee's time to respond has expired, but no later than 60 calendar days following the receipt of the employee's response. In field installations, the installation head or designee usually makes the decision. In other offices, the decision is made by a branch manager or above. If the decision is to effect the adverse action or to modify it to a lesser penalty, the employee's appeal rights, including Merit Systems Protection Board (MSPB) appeal rights, if applicable, are stated.

651.76 Duty Status

The employee, unless otherwise provided in 651.77, remains in a pay status, either on the job or on administrative leave, at the option of the employer, during the notice period. The notice period must be at least 30 calendar days, unless covered by 651.77. Discharged or indefinitely suspended employees who appeal remain on the rolls in a nonpay, nonduty status until the disposition of the case through the chosen appeal procedures. Normally, disposition of the case would be a final decision from the MSPB or a Step I decision in an administrative 650 appeal. In cases where the MSPB has mitigated an adverse action in an initial decision and the Postal Service files an appeal, the employee's status will be handled in accordance with MSPB regulations regarding interim relief.

651.77 Exceptions to Thirty-Day Notice

When there is reasonable cause to believe an employee is guilty of a crime for which a sentence of imprisonment may be imposed, the advance notice before effecting the adverse action may be reduced to no less than 7 calendar days. At the expiration of the reduced notice period, the decision is issued at once. If the decision is to suspend the employee indefinitely, the individual remains on the rolls in a nonpay, nonduty status pending a final decision or until the suspension is otherwise terminated. If the decision is to remove the employee, the individual remains on the rolls only if a timely appeal is filed.

652 Appeal Procedures

652.1 Scope

Part 652 establishes appeal procedures for employees not subject to the provisions of a collective bargaining agreement. These procedures do not:

a. Deprive an employee of the right to a remedy for an allegation of discrimination through equal employment opportunity procedures or

b. Deprive a preference eligible or other entitled employee of the right to appeal an adverse action to the MSPB. When MSPB rights are exercised, the employee waives access to the appeal procedures in 652.2.

652.2 Appeal of Adverse Actions

652.21 Coverage

Upon receipt of a letter of decision ordering an adverse action, the following employees may appeal:

a. All nonprobationary EAS and PCES Level I employees and all employees of the Office of Inspector General.

b. EAS, PCES Level I, and Office of Inspector General employees who have completed a minimum of 12 months of combined service, without a break of a workday, in positions in the same line of work in the Civil Service and the Postal Service - unless any part of this service followed a temporary appointment in the competitive service with a definite time limitation.

652.22 Exclusion

Officers (PCES Level II) are not covered by these procedures.

652.23 Appeal to Step 1

652.231 Field Employees

These employees may submit a written request for a hearing, or waiver of a hearing, within 15 calendar days of receipt of a letter of decision on an adverse action. This appeal is made to the Step 1 official (Headquarters vice president Labor Relations or designee). A copy of the appeal is sent by the appellant to the official taking the action, who forwards the case file to the Step 1 official.

652.232 Headquarters, Headquarters Field Units, Inspection Service, and Office of Inspector General Employees

These employees may submit a written request for a hearing, or waiver of a hearing, to the Step 1 official (vice presidents, chief inspector, inspector general, or designees) within 15 calendar days of receipt of a letter of decision on an adverse action. A copy is sent by the appellant to the official taking the action, who forwards the file to the Step 1 official.

652.233 Exceptions

In cases where a vice president or other officer reporting directly to the postmaster general (PMG) is the deciding official, the PMG or designee is the sole appellate official. These exceptions apply to both 652.231 and 652.232. In cases in the Office of Inspector General where an assistant inspector general or the deputy inspector general is the deciding official, the inspector general, or designee, is the sole appellate official.

652.24 Hearings

652.241 Action If No Hearing Requested

If the appellant does not request a hearing, the Step 1 official determines whether the issues on appeal can be decided on the record and on written submissions by the appellant and management. If the issues on appeal can be decided on the record and on written submissions, the Step 1 official will issue a final decision letter within 21 calendar days of receipt of the Step 1 appeal. If the appeal cannot be judged fairly without a hearing, the Step 1 official arranges for a hearing to be scheduled as described in 652.242.

652.242 Action When Hearing Requested

a. If the appellant requests a hearing, a neutral hearing officer is assigned by the Step 1 official within 10 calendar days of receipt of a request for a hearing. The hearing is held as soon as possible, but no later than 75 calendar days from the date the hearing officer is assigned. The hearing is usually conducted at the installation or office where the appellant is located. The hearing officer will provide the parties notice of the hearing schedule as soon as possible but in no event shall the employee receive less than 14 calendar days' notice of the hearing.

b. Before the hearing, both management and the appellant will advise the hearing officer of their choice of representative witnesses and the nature of their testimony. All relevant documents and witness information, not already exchanged, will be exchanged between both parties as directed by the hearing officer.

c. Conduct of the hearing is informal but consistent with the orderly presentation of the case. Testimony is given under oath or affirmation. While legal rules of evidence do not apply, testimony and evidence are held within reasonable bounds of relevancy. The appellant and the employer have the right (1) to be present at the hearing, (2) to be represented, (3) to present evidence and witnesses, and (4) to cross-examine the other party's witnesses. The appellant, if in a duty status, and his or her representative, if a postal employee in a duty status, are granted a reasonable amount of official time to prepare for the hearing. The appellant may choose self-representation.

652.243 Management Obligation for Witnesses

Management has an obligation to make available witnesses who are postal employees and approved by the hearing officer as having relevant testimony, unless it is administratively impractical to do so. In these cases, witnesses may be required by the hearing officer to answer written questions or testify via a alternative means.

652.244 Workhours Compensation

Postal Service employees are compensated for any straight-time hours spent at the hearing that are part of their regularly scheduled workday if they are in a duty status at the time of the hearing. These employees include the appellant, the appellant's representative, and approved witnesses. Witnesses are not present at the hearing except when testifying, unless they are also acting as a representative. Only one Postal Service employee acting as a representative of the appellant will be compensated by the Postal Service.

652.245 Noninterference Rule

The appellant, representative, and witnesses shall not be subject to restraint, interference, coercion, discrimination, or reprisal.

652.246 Transcript

Normally, a court reporter or other qualified person will make a written transcript of the hearing proceedings. The hearing officer will arrange for the transcription. The office or installation initiating the adverse action will pay all costs of the transcription. If a written transcript cannot be obtained because of geographical remoteness or other unusual circumstances, an exception to the procedures must be authorized in advance by the Step 1 official.

652.247 Attorney Fees

Attorney fees are not applicable to appeals covered in 650.

652.25 Post Hearing

652.251 Hearing Officer Action

The hearing officer prepares a proposed decision to include findings of fact and a determination whether the charge(s) is/are sustained. The hearing officer forwards the proposed decision, the transcript of the hearing, and all other records regarding the appeal to the Step 1 official within 30 calendar days following the hearing.

652.252 Step 1 Official Action

Upon receipt of the hearing officer's proposed decision, the Step 1 official reviews it and the case file to determine if the hearing officer's proposed decision will be accepted or rejected. The Step 1 official will determine if the hearing officer's proposed decision is supported by the facts of the case; is in accordance with postal regulations or with postal policy; and, in Office of Inspector General cases, complies with Office of Inspector General policy. If the Step 1 official determines the hearing officer's proposed decision is inconsistent with the facts of the case or is not in accordance with postal regulations or with postal policy and/or Office of Inspector General policy as applicable, the Step 1 official may reject the hearing officer's proposed decision and issue a final decision which is in accordance with the aforementioned criteria. The Step 1 official will issue a final decision letter either accepting or rejecting the hearing officer's proposed decision within 21 calendar days of receipt of the file. If the hearing officer's proposed decision is rejected by the Step 1 official, the final decision letter will provide explanations for rejecting of the hearing officer's proposed decision. The decision of the Step 1 official is the final decision, and there are no further appeal rights. The final decision letter will be transmitted to the employee with a copy to the employing office for any necessary implementation. A copy of the written transcript of the hearing will be enclosed with the final decision.

652.3 Appeal of Letters of Warning in Lieu of Time-off Suspensions and/or Time-off Suspensions for Office of Inspector General Employees

652.31 Procedure

The employee may appeal the letter of decision in writing within 15 calendar days of receipt. If the employee is assigned to Headquarters or a Headquarters field unit or is in the Inspection Service, or if an area vice president is the deciding official in an action taken, the request is directed to the vice president of Labor Relations at the address shown in the letter of decision. If the employee is assigned to the Office of Inspector General, the request is to be directed to the inspector general, or designee, at the address shown in the letter of decision. If the employee is assigned to a field installation, the request is directed to the area Human Resources manager at the address shown in the letter of decision. The review of the appeal is based solely on the record, and there is no opportunity for the employee or his or her representative to meet with the reviewing official. The reviewing official issues a written decision, and there is no further right of administrative appeal.

652.4 Other Appealable Actions

652.41 Coverage

Employees in EAS-17 and below and Office of Inspector General Bands A, B, and C employees, regardless of length of service, may appeal letters of warning, emergency placement in a nonduty status, and other matters not covered by 652.2 by using the procedures in 652.42 through 652.44.

PCES Level I and EAS-18 and above employees and Office of Inspector General Band 1 and above employees have access to these procedures only to appeal discipline in the nature of a letter of warning and emergency placement in a nonduty status.

652.42 Step A

An employee or representative states the appeal in writing to the immediate supervisor within 10 calendar days of learning the appeal's cause. The employee or representative has the opportunity to discuss the appeal with the supervisor during this period. The supervisor gives a written decision within 5 calendar days after receipt of appeal. If this timeframe is impossible because of extenuating circumstances, the decision must explain the reason(s) for the delay.

652.43 Step B

A field employee or representative may submit a written appeal to the installation head within 7 calendar days after receipt of the Step A decision. (If the installation head is the immediate supervisor, appeals are made to the next higher level of management.) A Headquarters, Headquarters field unit, Inspection Service, or Office of Inspector General employee or representative may appeal within the same time limits to the next higher level of management (superior to the supervisor), at minimum a manager or above. The appeal must include the employee's name, title, grade, location, nature of appeal, and basis for appeal. Upon receipt of the appeal, the Step B official discusses the appeal with the employee or representative and renders a decision in writing within 10 calendar days after receipt of the appeal. Usually this decision is final.

652.44 Review

The employee or representative may request a review of the Step B decision. The request of an employee administratively responsible to the area vice president is directed to the area Human Resources manager. The request of a Headquarters, Headquarters field unit, or Inspection Service employee is sent to the vice president of Labor Relations, or designee, with a copy to the Step B official, who forwards the file to the reviewing official. If the employee is assigned to the Office of Inspector General, the request for review is to be directed to the inspector general or designee. The request is in writing and gives specific reasons why the employee believes the Step B decision should be reviewed. The request is made within 15 calendar days from receipt of the Step B decision. The reviewing official replies in writing and states the disposition of the employee's request. This reply is final.

652.5 Alternative Dispute Resolution

The Postal Service supports the use of the Alternative Dispute Resolution (ADR) process of mediation to address employee appeals relating to nonbargaining disciplinary actions. Participation in mediation by an appellant is voluntary.

652.51 Exceptions

Mediation may not be appropriate in cases where the charges involve egregious misconduct, criminal activity, repeated misconduct, inability to perform, and other conduct as determined by the Postal Service, or in the case of Office of Inspector General employees, the Office of Inspector General. Additionally, mediation may not be appropriate where the appeal concerns issues beyond the control of the Postal Service, or in the case of Office of Inspector General employees, the Office of Inspector General, such as the denial of Workers' Compensation benefits, retirement eligibility determinations, and similar matters adjudicated by other agencies. The determination of whether to grant mediation in a particular case is within the discretion of the Postal Service, or in the case of Office of Inspector General employees, the Office of Inspector General, and is not appealable.

652.52 Mediation

Mediation programs will be implemented by area offices under guidelines issued by the manager, National EEO Compliance and Appeals Programs. Mediation programs will be implemented by the Office of Workplace Enhancement at the Office of Inspector General.

652.53 Mediation for Letters of Warning in Lieu of Time-off Suspensions and/or for Time-off Suspensions

An employee issued a proposed letter of warning in lieu of a time-off suspension, or a time-off suspension in Office of Inspector General cases, may request mediation as an alternative to his/her right to respond to the deciding official as outlined in 651.64. If no resolution is reached between the employee and the proposing official as a result of the mediation, the employee may submit written responses to the proposed letter of warning in lieu of a time-off suspension within 10 calendar days of the mediation to the deciding official. The deciding official will issue a letter of decision regarding the proposed action in accordance with 651.65. The employee may appeal the decision pursuant to 652.31.

652.54 Mediation for Adverse Actions

An employee issued a written notice of proposed adverse action may request mediation as an alternative to the traditional written and/or verbal response to the deciding official as outlined in 651.74. If no resolution is reached between the employee and the proposing official as a result of the mediation, the employee may submit written responses to the proposed adverse action within 10 calendar days of the mediation to the deciding official. The deciding official will issue a letter of decision regarding the proposed action in accordance with 651.75. The employee may appeal the decision pursuant to the provisions outlined in 652.2, which will be outlined in the letter.

- National EEO Compliance and Appeals Programs, Labor Relations, 3-20-03

International Mail

FIELD INFORMATION KIT

Global Express Mail (GEM) European Expansion

This Global Express MailTM (GEMTM) European Expansion Field Information Kit contains the following items:

• Fact Sheet

• Mailing Tips

• Frequently Asked Questions - General

• Frequently Asked Questions - Retail Associates

• Rates, Fees, and Requirements

• International Mail Services Stand-Up Talk: Your Window of Opportunity - Global Express Mail Service

Fact Sheet

Overview

Effective March 29, 2003, the Postal Service is expanding its agreement with Royal Mail Group's Pan-European parcel delivery company, General Logistics System (GLS), for delivery of Global Express Mail (GEM) to Europe from 6 to 14 countries. The agreement will improve service, improve delivery times, and track and trace capabilities. Delivery of GEM to other European countries is made by the destinating country's postal service.

• The 6 countries in which GLS currently delivers GEM items are Austria, Denmark, Germany, France, Netherlands, and Sweden.

• The 8 additional countries in which GLS will deliver GEM items effective March 29, 2003, are Belgium, Italy, Liechtenstein, Luxembourg, Malta, San Marino, Switzerland, and Vatican City. Note that San Marino and Vatican City are being added to the countries that can be reached using GEM.

• GLS does not deliver GEM items in Andorra, Finland, Gibraltar, Greece, Portugal, and Spain. The postal administrations in those countries will continue to deliver GEM items.

Customer Opportunities

The agreement with Royal Mail/GLS will provide improved service, the same low price, and increased tracking capabilities. All GEM items can be tracked online at www.usps.com. Just click on Track & Confirm and then enter the label number.

A discount program is available for Express Mail Corporate Account (EMCA) holders. All EMCA holders will receive a minimum 5 percent discount off GEM rates. Mailers who ship at least 600 pieces or spend $12,000 in annual postage are eligible for greater discounts.

All GEM items are automatically insured against loss, damage, or rifling for up to $100 at no extra cost. Additional insurance is available up to $5,000 in value ($1.00 for each additional $100 or fraction thereof).

GEM Highlights

GEM service is designed to be delivered in 3 to 5 business days, depending on origin and destination, to more than 190 countries, with prices to Europe starting at $17.00.

Online options enable customers to print labels, pay postage, arrange pick-up service, and order supplies. For more information, visit www.usps.com (just click on Send Mail & Packages, then International Delivery Options, then Go under either "Send Mail" or "Send Packages," and then Global Express Mail) or call 800-222-1811.

Customs, Fees, and Taxes

Each destination country charges customs and administrative fees on shipments containing dutiable items. General customs information is available online at www.usps.com/global/customs.htm. For information about specific destination countries, go to www.wcoomd.org, or go to the destination country web site. For Postal Service customs information, refer to International Mail Manual (IMM), Section 123.

Mailing Tips

List of Countries That General Logistics System (GLS) Serves

GLS currently delivers GEM items to 6 countries: Austria, Denmark, Germany, France, Netherlands, and Sweden.

The 8 additional countries to which GLS will deliver GEM items effective March 29, 2003, are Belgium, Italy, Liechtenstein, Luxembourg, Malta, San Marino, Switzerland, and Vatican City. Note that San Marino and Vatican City are being added to the countries that can be reached using GEM.

GLS does not deliver GEM items to Andorra, Finland, Gibraltar, Greece, Portugal, and Spain. The postal administrations in those countries will continue to deliver GEM items.

P.O. Box Delivery

GLS cannot deliver to P.O. boxes. Therefore, items addressed to P.O. Boxes for any country listed above cannot be accepted.

Addressing

To ensure address verification and delivery coordination, the recipient's telephone number should always be included on the EMS label.

Special Services

Return receipt service for GEM items is not available to European countries served by GLS, even if the item is insured.

Weight

The weight limit for GEM items to all 14 European countries served by GLS is 70 pounds.

Postage

Postage covers delivery only. Additional charges, such as duties, fees, and taxes, may be charged in the foreign country, payable by the recipient.

Customs

The destination country, not the Postal Service, determines what duties, fees, and taxes will be charged for all incoming shipments. Foreign customs have the authority to open the package and validate the customs form with the articles inside.

• Global AirmailTM Parcel Post and GEM shipments mailed by consumers and valued under €45 Euros ($48.69 as of February 20, 2003) (note that "€" is the sign for Euros) are not assessed customs duties, taxes, or an administrative fee.

• Global Airmail Parcel Post and GEM shipments mailed by consumers and valued at €45 and up to but not including €350 ($378.74 as of February 20, 2003) are assessed a combined customs duty and tax of 13.5 percent plus an administrative fee of €9.50 ($10.28 as of February 20, 2003).

• Global Airmail Parcel Post and GEM shipments valued at €350 or more are assessed as if the parcel were mailed by a business. For additional information on customs requirements and fees, visit www.usps.com/global/customs.htm and www.wcoomd.org.

If the shipment is valued at more than $300, the mailer must place two copies of an invoice inside PS Form 2976-E, Dispatch Note Envelope, containing PS Form 2976-A, Customs Declarations and Dispatch Note CP 72. A customer who does not have an invoice must write "Pro Forma Invoice" on the customs form.

Postage Payment

Encourage customers to retain their receipts. If the receipt does not contain the custom form number, Postal Service personnel should record the GEM number and customs barcoded number on the receipt.

Frequently Asked Questions - General

What's new with GEM?

Effective March 29, 2003, the Postal Service is expanding its agreement with Royal Mail Group's Pan-European parcel delivery company, General Logistics System (GLS), for delivery of GEM to Europe from 6 to 14 countries.

When did the Postal Service initially enter into agreement for the delivery of airmail parcels and GEM in Europe?

On October 31, 2001, the Postal Service entered into an agreement with the Royal Mail Group for the delivery of GEM in 6 countries in Europe and delivery of Global Air Parcel in 22 countries in Europe. GLS, a wholly owned subsidiary of the Royal Mail Group, makes the actual deliveries.

Why are the changes necessary?

The Postal Service's agreement with GLS was made to offer a better combination of service, price, and tracking capability to customers mailing packages to Europe. The agreement provides an integrated network for the delivery of GEM and Air Parcels in Europe and for the first time offers the ability to track and trace air parcels in addition to GEM.

How does the delivery network work?

The Postal Service transports all parcels from the United States to GLS's hub in Neuenstein, Germany. From there, GLS distributes the parcels to network countries in Europe for delivery.

What countries are serviced by this agreement?

The initial countries covered by the agreement are as follows:

• GEM: Austria, Denmark, France, Germany, Netherlands, and Sweden. The eight European countries joining the network are Belgium, Italy, Liechtenstein, Luxembourg, Malta, San Marino, Switzerland, and Vatican City.

• Global Airmail Parcel Post: Andorra, Austria, Belgium, Denmark, Finland, France, Germany, Gibraltar, Greece, Ireland, Italy, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Portugal, San Marino, Spain, Sweden, Switzerland, and Vatican City.

Have there been problems associated with the GLS delivery network in Europe?

There were start-up problems due to an accelerated startup as a result of the events that took place on September 11, 2001, and the traditional increases in volume during the holiday season. However, by the spring of 2002, the service issues had been resolved. Since tracking information was available for each package (which did not exist before this agreement), we were able to resolve customer claims and inquiries more effectively.

In addition, extra steps were taken to communicate the customs process to employees and, through them, to postal customers to ensure that they know that customs duties, taxes, and fees may be assessed in the destination country and that costs are the responsibility of the recipient.

Why did my recipient have to pay to get the package/letter I sent?

All items entering a foreign country are subject to customs inspection and assessment of duties, taxes, and fees in accordance with that country's national laws. This is not new. Customs duties and taxes are assessed, generally, if the item sent is dutiable and if the value of the item is above the threshold set by the country's laws. Each country assesses customs, duties, and taxes. Check www.wcoomd.org for general information, or visit the web site of that country's customs service. In addition, countries can charge administrative fees to facilitate customs inspection and deliveries. It is important to understand that, if duties and taxes are assessed on an item mailed via the Postal Service, they are collected from the recipient. Postage is charged to cover the cost of delivery only. Postage does not cover charges assessed by customs in the destination country.

What can you tell me about the standard customs, duties, and taxes?

Consumer air parcels delivered by GLS to 22 European countries in the European Union (EU) are subject to the following standards:

• Airmail Parcel Post and GEM shipments mailed by consumers valued under €45 ($48.69 as of February 20, 2003) are not assessed customs duties, taxes, or an administrative fee.

• Global Airmail Parcel Post and GEM shipments mailed by consumers valued at €45 and up to but not including €350 ($378.74 as of February 20, 2003) are assessed a combined customs duty and tax of approximately 13.5 percent plus an administrative fee of €9.50 ($10.28 as of February 20, 2003) for customs clearance.

• Global Airmail Parcel Post and GEM shipments mailed by consumers valued at €350 or more are assessed as if the parcel were mailed by a business.

Shipments worth more than $300 must have a commercial invoice, in duplicate, just like business shipments.

Each destination country charges customs and administrative fees on shipments containing dutiable items. General customs information is available online at www.usps.com/global/customs.htm. For information about specific destination countries, go to www.wcoomd.org, or go to the destination country website. For Postal Service customs information, refer to International Mail Manual (IMM), Section 123.

What is an administrative fee?

For most countries, if duties or taxes are assessed, there also is an administrative fee, in addition to duties and taxes, that is collected from the recipient to cover the costs of clearing the item through customs.

Initially, GLS assessed an administrative fee of €17 for all parcels requiring the payment of duties and taxes. In December 2002, the Postal Service reached an agreement with GLS to reduce the administrative fee from €17 to €9.50 for all EU countries. (In the non-EU countries of Switzerland and Malta, the administrative fee remains €17.)

How do consumers in Europe initiate a claim or inquiry?

In order for recipients in European countries served by GLS to initiate a claim or inquiry, they must contact the mailer, who will initiate an inquiry, and if required, a claim.

What is a customs declaration form?

The mailer is responsible for completing the appropriate customs declaration. It is essential that mailers using PS Form 2976-A, Customs Declaration and Dispatch Note CP 72, properly complete it. The customs declaration form is used by foreign authorities to clear mail for entry into their country and, when appropriate, assess duties and taxes. Failure to fully and accurately complete the customs declaration form may result in the delay of the mail, inconvenience to the recipient, or the incorrect assessment of duties and taxes.

All business air parcels must include a commercial invoice, in duplicate, in addition to the postal customs declaration form. The mailer must place this invoice inside PS Form 2976-E, Dispatch Note Envelope, with the customs declaration. Shipments not having commercial invoices may be delayed or returned to the mailer.

Frequently Asked Questions - Retail Associates

With the expansion of GEM, how is this going to affect me in terms of current retail acceptance procedures?

For the first time, GEM service will be available to San Marino and Vatican City. We will provide service descriptions and postage rates for these new countries through POS and IRT and through International Mail Manual (IMM) updates and Postal Bulletin announcements. The administrative fee for GEM items delivered into Austria, Belgium, Denmark, France, Germany, Italy, Liechtenstein, Luxembourg, Netherlands, San Marino, Sweden, and Vatican City will be €9.50 ($10.28 as of February 20, 2003.) The administrative fee for Malta and Switzerland will be €17 Euros.

Also, it is important to remind customers to read and complete the customs declaration form, and that applicable duties and fees are assessed by customs in the destination country and are due at delivery.

What major changes will customers see with the expansion of GEM? What are the benefits?

Customers will experience more reliable and consistent service. They also will have the ability to track GEM items at www.usps.com. Just click on Track & Confirm and then enter the label number.

The weight limit to all 14 countries will be 70 pounds.

Two new countries are added to the GEM network: San Marino and Vatican City.

What countries are included in the new transportation agreement with GLS? What will change?

• GEM: The six initial countries are Austria, Denmark, France, Germany, Netherlands, and Sweden. The eight European countries joining the network effective March 29, 2003, are Belgium, Italy, Liechtenstein, Luxembourg, Malta, San Marino, Switzerland, and Vatican City.

• Global Airmail Parcel Post: The countries are Andorra, Austria, Belgium, Denmark, Finland, France, Germany, Gibraltar, Greece, Ireland, Italy, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Portugal, San Marino, Spain, Sweden, Switzerland, and Vatican City.

What special services are available with GEM?

Each GEM item is insured against loss, damage, or rifling for up to $100 at no extra cost. Customers can purchase additional merchandise insurance up to a maximum value of $5,000 (the cost is $1.00 for each $100 or fraction thereof above the first $100 in value), but document reconstruction insurance above $100 is not available. No return receipt service is offered to the 14 European countries served by GLS.

Will retail associates be required to go online to check status of packages for customers?

No.

Will there be any changes to the current dispatch procedures for GEM? Will Global Mail now have to be separated from Domestic Express Mail at retail units?

No.

Can GEM be mailed to P.O. Boxes?

GEM can be delivered to P.O. Boxes in all countries except those served by GLS. GLS is a delivery agent and as such cannot deliver to P.O. Boxes Only postal administrations can deliver to P.O. Boxes

What are the delivery standards for GEM? Is the service now guaranteed?

GEM service is designed to be delivered in 3 to 5 business days, depending on origin and destination. GEM Service is not guaranteed.

Will there be a price increase on GEM?

There will be no rate changes for GEM service to Europe.

Will there be other service changes?

The weight limit for GEM items to all 14 European countries served by GLS will be 70 pounds.

What other international mail will be delivered by GLS? Will there be changes to other international mail because of the new transportation agreement?

GLS is delivering only GEM and Global Airmail Parcels.

Are GEM discounts available to volume mailers?

Customers with an Express Mail Corporate Account (EMCA) receive 5 percent off postage on all GEM shipments paid by their EMCA. With the Global Package Discount Program, mailers who ship at least 600 pieces or $12,000 in postage annually might be eligible for even higher discounts. Customers can get more information at 1-800-843-8777 (1-800-THE-USPS), ext. GD2449.

Rates, Fees, and Requirements

Requirements for All Countries

• Weight limit: 70 pounds

• Maximum length: 79 inches

• Maximum length and girth combined: 108 inches

• Delivery cannot be made to P.O. Boxes

• A local telephone number for the addressee should be provided.

• An invoice, in duplicate, is required for all commercial shipments regardless of value and for all personal shipments valued at $300 or more.

• The mailer must affix an invoice to the outside of the parcel or enclose it in PS Form 2976-E with the customs declaration.

Changes and Additions

• Return receipt service for GEM items is no longer available to Belgium, Liechtenstein, and Switzerland.

• Two new countries have been added to GEM service - San Marino, and Vatican City.

Rate Group 6

Countries: France and Luxembourg.

Global Express Mail (See IMM 220)

Rate Group 7

Countries: Austria, Belgium, Denmark, Germany, Italy, Liechtenstein, Malta, Netherlands, San Marino, Sweden, Switzerland, and Vatican City.

Global Express Mail (See IMM 220)

For detailed information for GEM service for each country, see the Individual Country Listing in the IMM. The detailed information for the newly added countries of San Marino and Vatican City are also included in this Postal Bulletin starting on pages 17 and 18, respectively.

INTERNATIONAL MAIL SERVICES STAND-UP TALK

Your Window of Opportunity - Global Express Mail Service

This is the last in a series of stand-up talks that managers should give to retail associates about international mail services.

Global Express Mail Service

This is the last in a series of standup talks about international mail services.

The objective of these talks is to understand and serve our international customers. Each year international customers generate more than $1.4 billion in revenue for the U.S. Postal Service - that is a sizeable contribution to the bottom line. Therefore, we want to be sure to keep our international customers satisfied and interested in our service selection. That is what this series is all about.

So, how do you keep your international customer satisfied and interested? By helping customers choose the right service for the right price. Just ask your customers these two questions:

• When do they need it there?

• How much do they want to pay?

If they say, "I need it there within a week," suggest Global Express MailTM (GEMTM) service. GEM service is designed to be delivered in 3 to 5 business days, depending on origin and destination, to more than 190 countries.

Prices vary by contents, destination country, and weight, starting at $15.50 for up to 8 ounces for service to Canada. And discounts - yes, discounts! - are available:

• Express Mail Corporate Account (EMCA): Customers receive 5% off all GEM shipments paid by an EMCA.

• Global Package Discount Program. Mailers who are able to ship at least 600 pieces or $12,000 in postage annually might be eligible for even higher discounts. For details, tell them to call 800-847-8777 (that's 800-THE-USPS), and ask for ext. GD2449.

Each GEM item is insured against loss, damage, or rifling for up to $100 at no extra cost. Customers can purchase additional merchandise insurance up to a maximum value of $5,000 (the cost is $1.00 for each $100 or fraction thereof above the first $100 in value), but document reconstruction insurance above $100 is not available. Return receipt service is offered at no additional charge to selected countries. No other special services are available with GEM service.

Customers can also check the delivery status of their GEM items to more than 60 countries by visiting the Postal Service Web site at www.usps.com. Just click on Track & Confirm and then enter the label number. (For further information about the service, click on Global Express Mail rather than entering the label number.)

A Few Special Items

Please be sure to remind customers that most countries collect from the recipient an administrative fee to cover the costs of clearing the item through customs and for collecting duties and taxes in addition to the actual duties and taxes. This means that the recipient of the customer's item has to pay the costs of the fee and the duties and taxes to the delivery agent in order to receive delivery.

For example, listed below are the administrative fees for GEM items for certain countries (as of February 20, 2003):

• United Kingdom: £11.25 British pounds ($17.93 USD).

• Austria, Denmark, France, Germany, Netherlands, and Sweden: €9.50 Euros ($10.28 USD).

Please note the following, which will be effective as of March 29, 2003:

• For the first time, GEM service will be available to San Marino and Vatican City. We will provide service descriptions and postage rates for these new countries through POS and IRT and through International Mail Manual (IMM) updates and Postal Bulletin announcements.

• The administrative fee for GEM items delivered into Belgium, Italy, Liechtenstein, Luxembourg, Malta, San Marino, Switzerland, and Vatican City will also be €9.50 Euros ($10.28 USD as of February 20, 2003).

Customers can learn all about GEM service by visiting the Postal Service Web site at www.usps.com. Just click on Send Mail & Packages, then International Delivery Options, then Go under either "Send Mail" or "Send Packages," and then Global Express Mail.

- International Marketing,
International Business, 3-20-03

IMM AND PUBLICATION 51 REVISION

International Mail - Airmail Parcel Post and Global Express Mail

The Postal Service has entered into an arrangement with the British Post Office for the delivery of Global Express MailTM (EMS) and Global AirmailTM Parcel Post (Air Parcels) in 22 countries in Europe. The actual delivery of packages is being made by the British Post Office's parcel company, General Logistics Systems (GLS), operating as General Parcel. Previously, delivery of EMS items was provided by the delivery agent to Germany, France, Sweden, Denmark, Monaco, Netherlands, and Austria.

Effective March 29, 2003, the delivery agent will deliver EMS items to an additional eight countries - Belgium, Italy, Liechtenstein, Luxembourg, Malta, San Marino, Switzerland, and Vatican City. Note that San Marino and Vatican City are being added to the countries that can be reached using EMS.

Accordingly, certain requirements for EMS are changing effective March 29, 2003. Depending on the destination country, these changes may include prohibitions, the maximum size and weight, return receipt service, the areas served, and the need to provide commercial invoices with shipments.

We will incorporate these revisions into the printed version of International Mail Manual (IMM) 29 and into the next printed version of Publication 51, International Postal Rates and Fees, and also into the online versions of the IMM and Publication 51, both of which can be accessed via Postal Explorer at http://pe.usps.gov.

International Mail Manual (IMM)

* * * * *

2 Conditions for Mailing

* * * * *

220 Global Express Mail

221 Description

* * * * *

221.4 Return Receipt Service

Return Receipt service is available for Global Express Mail items only to the following countries at no additional charge (see 340 for preparation procedures):

[Revise the list in 221.4 to read as follows (remove Belgium, Liechtenstein, and Switzerland):]

Argentina
Australia
Bahrain
Greece
Guinea-Bissau
Hong Kong
Korea, Republic of (South)
Kuwait
Pakistan
Qatar
Singapore
South Africa
Taiwan
Tunisia

* * * * *

Individual Country Listings

* * * * *

Belgium

* * * * *

Global Express Mail (EMS) (220)

[In the Global Express Mail table, revise the last line to read "Weight Limit: 70 lbs."]

* * * * *

Size Limits (223.2)

[Revise the text for "Size Limits" to read as follows:]

Maximum length: 79 inches
Maximum length and girth combined: 108 inches

[Revise the text for "Return Receipt Service" to read as follows:]

Return Receipt Service (221.4): NOT Available

Notes:

[Revise the text for "Notes" to read as follows:]

1. An invoice, in duplicate, is required for all commercial shipments regardless of value and for all personal shipments valued at $300 or more. The invoices must be affixed to the outside of the parcel or may be enclosed in PS Form 2976-E with the customs declaration.

2. Arms, weapons, and human remains are prohibited.

3. Coins; banknotes; currency notes (paper money); securities of any kind payable to bearer; traveler's checks; platinum, gold, and silver (manufactured or not); precious stones; jewelry; and other valuable articles are prohibited in EMS shipments to Belgium.

4. Express Mail shipments must have a street address. Post office box addresses should not be used. A local telephone number for addressee should be provided if possible.

* * * * *

Italy

* * * * *

Global Express Mail (EMS) (220)

[In the Global Express Mail table, revise the last line to read "Weight Limit: 70 lbs."]

* * * * *

Size Limits (223.2)

[Revise the text for "Size Limits" to read as follows:]

Maximum length: 79 inches
Maximum length and girth combined: 108 inches

* * * * *

[Revise the heading and text for "Note" to read as follows:]

Notes:

1. An invoice, in duplicate, is required for all commercial shipments regardless of value and for all personal shipments valued at $300 or more. The invoices must be affixed to the outside of the parcel or may be enclosed in PS Form 2976-E with the customs declaration.

2. Arms, weapons, and human remains are prohibited.

3. Coins; banknotes; currency notes (paper money); securities of any kind payable to bearer; traveler's checks; platinum, gold, and silver (manufactured or not); precious stones; jewelry; and other valuable articles are prohibited in EMS shipments to Italy.

4. Express Mail shipments must have a street address. Post office box addresses should not be used. A local telephone number for addressee should be provided if possible.

* * * * *

Liechtenstein

* * * * *

Global Express Mail (EMS) (220)

[In the Global Express Mail table, revise the last line to read "Weight Limit: 70 lbs."]

* * * * *

Size Limits (223.2)

[Revise the text for "Size Limits" to read as follows:]

Maximum length: 79 inches
Maximum length and girth combined: 108 inches

[Revise the text for "Return Receipt Service" to read as follows:]

Return Receipt Service (221.4): NOT Available

[Revise the heading and text for "Note" to read as follows:]

Notes:

1. An invoice, in duplicate, is required for all commercial shipments regardless of value and for all personal shipments valued at $300 or more. The invoices must be affixed to the outside of the parcel or may be enclosed in PS Form 2976-E with the customs declaration.

2. Arms, weapons, and human remains are prohibited.

3. Coins; banknotes; currency notes (paper money); securities of any kind payable to bearer; traveler's checks; platinum, gold, and silver (manufactured or not); precious stones; jewelry; and other valuable articles are prohibited in EMS shipments to Liechtenstein.

4. Express Mail shipments must have a street address. Post office box addresses should not be used. A local telephone number for addressee should be provided if possible.

* * * * *

Luxembourg

* * * * *

Global Express Mail (EMS) (220)

* * * * *

Size Limits (223.2)

[Revise the text for "Size Limits" to read as follows:]

Maximum length: 79 inches
Maximum length and girth combined: 108 inches

* * * * *

Notes:

[Revise the text for "Notes" to read as follows:]

1. An invoice, in duplicate, is required for all commercial shipments regardless of value and for all personal shipments valued at $300 or more. The invoices must be affixed to the outside of the parcel or may be enclosed in PS Form 2976-E with the customs declaration.

2. Arms, weapons, and human remains are prohibited.

3. Coins; banknotes; currency notes (paper money); securities of any kind payable to bearer; traveler's checks; platinum, gold, and silver (manufactured or not); precious stones; jewelry; and other valuable articles are prohibited in EMS shipments to Luxembourg.

4. Express Mail shipments must have a street address. Post office box addresses should not be used. A local telephone number for addressee should be provided if possible.

* * * * *

Malta

* * * * *

Global Express Mail (EMS) (220)

[In the Global Express Mail table, revise the last line to read "Weight Limit: 70 lbs."]

* * * * *

Size Limits (223.2)

[Revise the text for "Size Limits" to read as follows:]

Maximum length: 79 inches
Maximum length and girth combined: 108 inches

* * * * *

[Revise the heading and text for "Note" to read as follows:]

Notes:

1. An invoice, in duplicate, is required for all commercial shipments regardless of value and for all personal shipments valued at $300 or more. The invoices must be affixed to the outside of the parcel or may be enclosed in PS Form 2976-E with the customs declaration.

2. Arms, weapons, and human remains are prohibited.

3. Coins; banknotes; currency notes (paper money); securities of any kind payable to bearer; traveler's checks; platinum, gold, and silver (manufactured or not); precious stones; jewelry; and other valuable articles are prohibited in EMS shipments to Malta.

4. Express Mail shipments must have a street address. Post office box addresses should not be used. A local telephone number for addressee should be provided if possible.

* * * * *

San Marino

* * * * *

Global Express Mail (EMS) (220)

[Revise the Global Express Mail section by deleting the words "Not Available" and inserting text to read as follows:]

Insurance (221.3)

Available for EMS Merchandise Shipments only

Size Limits (223.2)

Maximum length: 79 inches
Maximum length and girth combined: 108 inches

Return Receipt Service (221.4): NOT Available

Notes:

1. An invoice, in duplicate, is required for all commercial shipments regardless of value and for all personal shipments valued at $300 or more. The invoices must be affixed to the outside of the parcel or may be enclosed in PS Form 2976-E with the customs declaration.

2. Arms, weapons, and human remains are prohibited.

3. Coins; banknotes; currency notes (paper money); securities of any kind payable to bearer; traveler's checks; platinum, gold, and silver (manufactured or not); precious stones; jewelry; and other valuable articles are prohibited in EMS shipments to San Marino.

4. Express Mail shipments must have a street address. Post office box addresses should not be used. A local telephone number for addressee should be provided if possible.

Reciprocal Service Name: There is no reciprocal service.

Country Code: SM

Areas Served: All

* * * * *

Switzerland

* * * * *

Global Express Mail (EMS) (220)

[In the Global Express Mail table, revise the last line to read "Weight Limit: 70 lbs."]

* * * * *

Size Limits (223.2)

[Revise the heading and text for "Size Limits" to read as follows:]

Maximum length: 79 inches
Maximum length and girth combined: 108 inches

[Revise the text for "Return Receipt Service" to read as follows:]

Return Receipt Service (221.4): NOT Available

[Revise the heading and text for "Note" to read as follows:]

Notes:

1. An invoice, in duplicate, is required for all commercial shipments regardless of value and for all personal shipments valued at $300 or more. The invoices must be affixed to the outside of the parcel or may be enclosed in PS Form 2976-E with the customs declaration.

2. Arms, weapons, and human remains are prohibited.

3. Coins; banknotes; currency notes (paper money); securities of any kind payable to bearer; traveler's checks; platinum, gold, and silver (manufactured or not); precious stones; jewelry; and other valuable articles are prohibited in EMS shipments to Switzerland.

4. Express Mail shipments must have a street address. Post office box addresses should not be used. A local telephone number for addressee should be provided if possible.

* * * * *

Vatican City

* * * * *

Global Express Mail (EMS) (220)

[Revise the Global Express Mail section by deleting the words "Not Available" and inserting text to read as follows:]

Insurance (221.3)

Available for EMS Merchandise Shipments only

Size Limits (223.2)

Maximum length: 79 inches
Maximum length and girth combined: 108 inches

Return Receipt Service (221.4): NOT Available

Notes:

1. An invoice, in duplicate, is required for all commercial shipments regardless of value and for all personal shipments valued at $300 or more. The invoices must be affixed to the outside of the parcel or may be enclosed in PS Form 2976-E with the customs declaration.

2. Arms, weapons, and human remains are prohibited.

3. Coins; banknotes; currency notes (paper money); securities of any kind payable to bearer; traveler's checks; platinum, gold, and silver (manufactured or not); precious stones; jewelry; and other valuable articles are prohibited in EMS shipments to Vatican City.

4. Express Mail shipments must have a street address. Post office box addresses should not be used. A local telephone number for addressee should be provided if possible.

Reciprocal Service Name: There is no reciprocal service.

Country Code: VA

Areas Served: All

* * * * *

Publication 51, International Postal Rates and Fees

* * * * *

Country Listing

[In the Country Listing, revise the entries for the following countries to read as follows (showing revisions in the "EMS Max. Weight Limit (lb.)" column and, for San Marino and Vatican City, in the "EMS Rate Group" column):]

* * * * *

- International Marketing,
International Business, 3-20-03

ICM UPDATES

International Customized Mail

We have combined ICM updates into one Postal Bulletin article to save space and paper. 3 ICM updates appear here.

On February 13, 2003, the Postal Service entered into an International Customized Mail (ICM) Service Agreement with a Qualifying Mailer. In accordance with International Mail Manual (IMM) 297.4, the Postal Service now makes public the following information concerning the Agreement:

a. Term: February 27, 2003, through February 26, 2005.

b. Type of mail: Global Express MailTM (EMS). Every item must conform to the mailing requirements set forth in the IMM for EMS.

c. Destination countries: Worldwide.

d. Service provided by the Postal Service: The Postal Service has agreed to transport EMS to international destinations for delivery by the appropriate authorities.

e. Minimum volume commitments: The Mailer has agreed to meet an annualized minimum commitment of 1,000 pieces of EMS.

f. Worksharing: The Mailer has agreed to:

1. Comply with the terms and conditions for mailing EMS as set forth in the IMM.

2. Pay postage for EMS by means of a dedicated Express Mail Corporate Account (EMCA) in accordance with the EMCA requirements set forth in the Domestic Mail Manual (DMM).

g. Rates: The Mailer has agreed to pay postage at a rate discounted at ten (10) percent off nondiscounted published rates in effect on the date of mailing in accordance with Exhibit 1.

Exhibit 1

On February 14, 2003, the Postal Service entered into an International Customized Mail (ICM) Service Agreement with a Qualifying Mailer. In accordance with International Mail Manual (IMM) 297.4, the Postal Service now makes public the following information concerning the Agreement:

a. Term: February 28, 2003, through February 27, 2004.

b. Type of mail: Global Express MailTM (EMS). Every item must conform to the mailing requirements set forth in the IMM for EMS.

c. Destination countries: Worldwide.

d. Service provided by the Postal Service: The Postal Service has agreed to transport EMS to international destinations for delivery by the appropriate authorities.

e. Minimum volume commitments: The Mailer has agreed to meet an annualized minimum commitment of 3,000 pieces of EMS.

f. Worksharing: The Mailer has agreed to:

1. Comply with the terms and conditions for mailing EMS as set forth in the IMM.

2. Pay postage for EMS by means of a dedicated Express Mail Corporate Account (EMCA) in accordance with the EMCA requirements set forth in the Domestic Mail Manual (DMM).

g. Rates: The Mailer has agreed to pay postage at a rate discounted at twelve (12) percent off nondiscounted published rates in effect on the date of mailing in accordance with Exhibit 1.

Exhibit 1

On February 13, 2003, the Postal Service amended an International Customized Mail (ICM) Service Agreement dated July 31, 2001. The Agreement was published on page 34 of Postal Bulletin 22060 (10-04-01). The Amendment modifies the Agreement to add rates for Global Express MailTM (EMS) with USPS labeling to New Zealand, with USPS labeling and Customs Pre-Advice to Japan, and with USPS Labeling, Customs Pre-Advice and Customs Pre-Payment to Australia. This Amendment also adds Merchandise Return Service from Japan.

a. Term: February 27, 2003, through July 31, 2003.

b. Type of mail: Global Express MailTM (EMS), and Airmail Parcel Post. Every item must conform to the mailing requirements set forth in the IMM for Qualifying Mail.

c. Destination countries: Australia, Canada, the European Union countries including the United Kingdom, Japan and New Zealand.

d. Service provided by the Postal Service: The Postal Service has agreed to:

1. Apply a USPS shipping label and Customs documentation to each package intended for delivery in Australia, Canada, and European Union countries including the United Kingdom, Japan, and New Zealand.

2. Send an electronic data file to Australia, Canada, the United Kingdom, the European Union countries via the United Kingdom, and Japan, that will allow the Customs officials to review the contents of each shipment before the packages arrive.

3. Pay, on behalf of the Mailer, duties and taxes incurred for Customs clearance for packages mailed via Global Express MailTM (EMS) to Australia, Canada, and the United Kingdom, excluding Alderney, Guernsey, Jersey, Sark, and the Isle of Man. The Postal Service will invoice the Mailer for these charges.

4. Pay, on behalf of the mailer, duties and taxes incurred for Customs clearance for packages mailed via Airmail Parcel Post to Canada and the European Union countries including the United Kingdom.

5. Provide the Mailer with the name and address of the returns agent in Canada, Japan, and the European Union including the United Kingdom.

All other provisions of the Agreement shall remain in force.

e. Minimum volume commitments: All other provisions of the Agreement shall remain in force.

f. Worksharing: All other provisions of the Agreement shall remain in force.

g. Rates: The Mailer has agreed to pay postage for Qualifying Mail in accordance with Exhibit 1.

Exhibit 1

Global Express MailTM (EMS)

With USPS Labeling

- Pricing Strategy,
Pricing and Classification, 3-20-03

Licensing

UPDATE

USPS Official Licensed Product Manufacturers and Distributors

The following list contains all current USPS Official Licensed Product manufacturers and distributors. Changes and additions are in bold. Employees may use this information to purchase products for personal use or as premiums and giveaway items. These products are not for resale.

Products for Postal Service retail stores are available through the Official Licensed Retail Product (OLRP) program. For further information regarding the OLRP program, please contact your area or district retail manager.

USPS Promotional Products

USPS Corporate Apparel

Commercial Apparel and Jewelry