D-LINK
STAND-UP TALK
Address Change Service, or ACS, is an important
service that thousands of businesses use to get change-
of-address and undeliverable-as-addressed information
electronically. These mailers use ACS because it makes
good business sense for them, but it also makes good business sense for the Postal ServiceTM.
ACS saves us handling costs by allowing us to send the
address change information electronically instead of manually sorting and returning all of the undeliverable pieces.
For customers, ACS lets them avoid having to sort through
the individual pieces and input the change information
manually.
A few of the thousands of customers using ACS who
you may recognize because of their typically large mailings
include Capital One (the largest user of First-Class MailŽ
service), AT&T, AARP, and Lands' End. BMG Direct Marketing and Columbia House use it on their standard mail and on the CDs and cassettes they send to their subscribers. And many of the major magazines with national distribution also use ACS.
We owe it to these customers, all mailers using ACS,
and to ourselves to handle this mail correctly. Whether the
ACS mailpiece has a Change of Address (COA) order on
file or is undeliverable for reasons other than a move -
whether it is First-Class Mail, Standard Mail, Periodicals, or
Package Services - whatever endorsement it may bear:
• If you see an "ACS Participant Code" - a pound sign
(#), the letter "B," followed by six additional letters
and printed above the address block ... It's ACS
mail!
• Look at the "Proper Handling of ACS Mail" poster to
make sure you know how to recognize the ACS Participant Code.
And if it's undeliverable, send the piece to CFS, so
information can be collected and sent electronically to the
mailer.
For letter carriers and P.O. Box clerks - There is no
change in the way you handle the mail. Continue to separate your Change of Address mail and your Nixie/Return to
Sender (RTS) mail. Continue to separate the Nixie/Return
to Sender mail by the reason it is undeliverable. Be careful
that you do not mark out or cover up any part of the address, or the participant code and keyline right above the
address. This information is vital to us and to the sender for
correct processing.
For employees working in Nixie/Return to Sender operations - As you work the bundles from each carrier route,
look for the ACS Participant Code. For any class of mail,
with any endorsement, if you see the ACS Participant
Code, it's ACS mail.
• Separate the ACS mail from the other Nixie/Return to
Sender undeliverable pieces.
• Sort the ACS mail by ZIP Code and the undeliverable
reason code and bundle separately.
• Mark the top piece of each bundle with the single alpha character for the reason for nondelivery.
• Be careful not to mark out or cover up any part of the
address, or the ACS participant code and keyline
right above the address.
• Send it to CFS for proper handling.
- Customer Service Support,
Delivery and Retail, 7-10-03
Please post this stand-up talk on bulletin boards,
along with the poster.
July 2003
Have You Seen Any of These Missing Children?
Please participate in the NALC/USPS Child Alert Program. Tear
out this page and carry it with you. If you have information on any of these
missing persons, tell your Postal Service
supervisor.
Jade Alexander
Born: 5-27-86
Date Missing: 11-25-02
Missing From: West Palm Beach, FL
Kimberly Baker
Born: 4-8-86
Date Missing: 2-5-03
Missing From: Everett, WA
Teresa Barbusca
Age progression to 19 years
Born: 10-5-82
Date Missing: 5-25-99
Missing From: Sacramento, CA
Melissa Bedolla
Born: 8-14-86
Date Missing: 1-15-03
Missing From: Chicago, IL
Rebecca Berry
Born: 9-14-87
Date Missing: 2-4-03
Missing From: San Diego, CA
Silvia Camargo
Born: 3-13-86
Date Missing: 1-20-03
Missing From: Los Angeles, CA
Eduardo Canales
Born: 7-29-96
Date Missing: 8-13-98
Missing From: Huntington Station, NY
Marc Copeland
Age progression to 9 years
Born: 2-20-92
Date Missing: 8-13-98
Missing From: Sylva, NC
Autumn Phillips
Born: 9-24-89
Date Missing: 3-3-03
Missing From: Othello, WA
Zackery Bain
Born: 7-12-96
Date Missing: 1-18-03
Missing From: De Leon, TX
Deanna Beardslee
Born: 9-7-99
Date Missing: 4-6-03
Missing From: Herington, KS
Mayra Brito
Born: 5-12-89
Date Missing: 4-2-03
Missing From: Salt Lake City, UT
Chloe Benton
Born: 1-31-99
Date Missing: 9-20-02
Missing From: Longview, WA
Claudia Nielsen
Born: 4-22-01
Date Missing: 9-20-02
Missing From: Longview, WA
Samuel Penton
Born: 5-22-92
Date Missing: 9-14-01
Missing From: Franklinton, LA
Please call the National Center for Missing and Exploited Children
Hot Line 1-800-843-5678
TDD 1-800-826-7653
Missing Children Poster Display Instructions
Please display this poster prominently on bulletin boards in retail lobbies of main Post OfficesTM,
classified stations, and branches. Operators of contract postal units may display this poster at
their option.
Companion posters, authorized for display on bulletin boards maintained by employee
organizations, appear periodically in The Postal Record, a publication for members of the National
Association of Letter Carriers.
This poster is published in cooperation with the National Center for Missing and Exploited
Children, the United States Department of Justice, and the National Association of Letter Carriers.
Information appearing on this poster is selected solely by the National Center for Missing and
Exploited Children (NCMEC).
In addition to Postal Bulletin updates, NCMEC distributes information via broadcast fax.
Notification of newly reported missing children is sent to designated district "Missing Children"
coordinators at fax numbers provided by district managers. Within 24 hours of receipt of a
facsimile Missing Children poster, district coordinators should distribute copies to all Postal
ServiceTM facilities in their districts. Missing Children posters are to be displayed for 30 days in
Post Office lobbies, workroom floor areas, and other Postal Service facilities, unless notification is
received (from NCMEC) to remove a particular poster sooner. The broadcast fax network is used
to distribute posters and information in only the most urgent cases of missing and exploited
children. This system supplements, but does not replace, the missing children information in this Postal Bulletin.
Missing Children posters are available to the U.S. Postal ServiceŽ only as described above. If
Postal Service employees are contacted by individuals or local agencies about displaying a sign
or poster of a missing child in local Post Offices, the individual or agency should be politely
informed that the U.S. Postal Service displays only those posters provided by NCMEC, because it
has been designated by the U.S. Department of Justice to be the national clearinghouse and
resource center for missing and exploited children. The individual or agency should then be
referred to NCMEC at 1-800-843-5678.
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