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Employees (continued)

422.425 Adjusting Pay for Route Change

Adjustments are made as follows:

a. Change in Route Classification. Compensation of a rural carrier whose route evaluation is adjusted is placed in the same alpha or numeric step for the adjusted route that corresponds to the alpha or numeric step held prior to the evaluation adjustment.

b. Reassignment to Another Route. Compensation of a rural carrier who is reassigned to another rural route is placed in the same alpha or numeric step of the new route that corresponds to the alpha or numeric step of the old route.

422.43 Step Increases

422.431 Eligibility and Procedure

Regular rural carriers and substitute rural carriers with an indefinite appointment and part-time flexible rural carriers are granted step increases in accordance with the provisions of 422.13.

422.432 Adjustment in Route Classification

An increase in basic salary because of an increase in route classification is not an equivalent increase. Therefore, a step increase is not withheld because of the increase in route classification.

422.44 Higher Level Pay

The following provisions apply:

a. A regular rural carrier is paid based on the evaluation of the route to which the carrier is assigned for the first 30 days of the temporary higher level assignment. At the beginning of the next pay period following completion of the first 30 days, the carrier's salary is converted to that of a 40-hour evaluated route, attained step. The salary is then adjusted in accordance with the salary rules for changes under the salary schedule to which assigned.

b. A rural carrier who normally serves a route 6 days a week or 6 days every other week, temporarily assigned to a position under a different salary schedule for five 8-hour days in a service week, is paid for the full work week without carrying the route on Saturday.

422.45 Dual (Multiple) Employment

422.451 Explanation

See 422.151.

422.452 Salary Determination

See 422.152.

422.453 Documentation

See 422.153.

422.454 Step Increases

See. 422.154.

422.455 Leave

See 422.155.

422.456 Reassignment

See 422.156.

422.457 Promotion

See 422.157.

422.5 Postal Nurses Schedule

The provisions of 422.1 and 422.2 cited below are made applicable to this salary schedule by reference:

422.51 Salary System

422.511 Salary Schedule

The Postal Nurses Schedule (PNS) consists of Grade 1.

422.512 Basis of Rates

Rates are established as follows:

a. Annual Rate. The basic annual salaries for full-time occupational health nurses, augmented by general increases provided by the bargaining unit agreement, are established on a full-time basis of 2,080 hours per year.

b. Hourly Rate. Basic hourly rates for occupational health nurses on a part-time flexible schedule are determined by dividing the annual basic rate by 2,000 hours.

422.513 Cost-of-Living Adjustment

[Reserved]

422.514 Setting Wages

The appointing official has primary responsibility for setting wages of employees according to the guidelines in 422.52. Wages are subject to the approval of the appointing official's superior.

422.515 Employee Classifications

See 422.15. The bargaining unit classifications in 432.111 that apply to bargaining unit occupational health nurses are full-time regular and part-time flexible. The bargaining unit classification of part-time regular does not apply.

422.52 Change Action Pay Rules

422.521 Career Appointment

Newly appointed occupational health nurses are to be paid the rate for the first step in the position's salary range, except as specified below:

a. For situations involving reinstatement, prior congressional service, transfer of a function from a federal agency, or veteran preference eligibility, see 422.121.

b. If local conditions for hiring an occupational health nurse require a higher starting salary than that of Step 1, the approving official may authorize a salary at Step 2 or 3 of the salary schedule. If this occurs, any current bargaining unit occupational health nurse at the same facility paid at a lower step than the newly hired occupational health nurse must be placed at the same step as the newly hired occupational health nurse, with an effective date no later than that of the new hire. The current employee begins a new step waiting period when placed in the higher step.

422.522 Additional Appointment

See 422.122.

422.523 Promotion

Note: See 421.43a and 421.44i for definition of promotion, and consult Exhibit 418.1, Equivalent Grades, to determine whether or not a personnel action represents a promotion.

Rules are as follows:

a. Basic Rules. The basic rules are as follows:

(1) Promotion Within This Schedule. For this promotion, the employee receives a promotional increase equal to two times the most prevalent step in the former grade for a promotion of one or two grades (three times for a promotion of three or more grades). Add this increase to the employee's former basic salary and slot the employee to the closest step in the new grade. If the increased salary falls between two steps of the new grade, place the employee at the next higher step. A new step waiting period begins unless the employee is promoted to a bargaining unit grade previously held (i.e., repromotion), in which case see 422.123(a)(4).

(2) Promotion to This Schedule From Other Rate Schedules. For this promotion:

(a) From PS (RSC PB) Schedule 2, see 422.123a(2).

(b) From EAS (RSC E), A-E Postmasters (RSC F), and TDS (RSC T), to the current full-time salary, add 5 percent. Advance this amount to the next higher salary step in the new grade if the calculated amount falls between two steps. A new step waiting period begins unless the employee is promoted to a bargaining unit grade previously held (i.e., repromotion), in which case see 422.123(a)(4).

(c) From OSD (RSC K), CC (RSC Q), MH, (RSC M), IT/ASC (RSC N), PS (RSC P) or MESC (RSC C) Schedule 1, RC (RSC R) and PPO (RSC Y), to the current full-time salary, add two times the most prevalent step increment of the current grade (add three times for a promotion of three or more grades). Advance this amount to the next higher salary step in the new grade if the calculated amount falls between the two steps. A new step waiting period begins unless the employee is promoted to a bargaining unit grade previously held (i.e., repromotion), in which case see 422.123(a)(4).

(3) Promotion From This Schedule to Other Rate Schedules. For this promotion:

(a) To OSD (RSC K), CC (RSC Q), MH (RSC M), IT/ASC (RSC N), TDS (RSC Y) and PPO (RSC Y), to the current full-time salary, add two times the most prevalent step increment of the current grade (add three times for a promotion of three or more grades). Advance this amount to the next higher salary step in the new grade if the calculated amount falls between the two steps. A new step waiting period begins unless the employee is promoted to a bargaining unit grade previously held (i.e., repromotion), in which case see 422.123(a)(4).

(b) To EAS (RSC E), to the current full-time salary, add 5 percent. If the result is below the minimum or above the maximum of the new grade, the new salary is adjusted to fit within this range.

Note: For promotion from this schedule to a nonbargaining schedule, see also 413.

(c) To PS (RSC PB) or MESC (RSC CB) Schedule 2, to the current full-time salary, add two times the most prevalent step increment of the current grade (add three times for a promotion of three or more grades). Advance this amount to the next higher salary step in the new grade if the calculated amount falls between the two steps. A new step waiting period begins unless the employee is promoted to a bargaining unit grade previously held (i.e., repromotion), in which case see 422.123(a)(4).

(d) To RC (RSC R), see 422.422a(2).

Note: See also Exhibit 421.82.

b. Supplementary Rules. See 422.123b.

422.524 Reassignment

See 422.124.

422.525 Reduction in Grade

See 422.125.

422.53 Step Increases

422.531 Eligibility and Procedure

See 422.131. The lengths of the waiting periods are included in Exhibit 422.13. In addition to the conditions listed in 422.131, the employee must have performed in a satisfactory or outstanding manner during the waiting period, as described below.

a. Performance determinations:

(1) Responsibility. Installation heads and their subordinate supervisors have joint responsibility for understanding the kind of work performance expected of employees. Supervisors must (a) keep informed of the deficiencies and proficiencies of employees and (b) provide appropriate commendation, counseling, or assistance on a continual basis - rather than only at the time of a step increase rating.

(2) Criteria. Performance ratings are based on such job-related factors as reliability, work habits, quantity and quality of work performed, cooperation with other employees, and attendance. Criteria for the three categories of performance ratings follow:

(a) Outstanding (O). Performance and achievement in terms of productive effort, proficiency, and significant contributions to the Postal Service that are well above the established norm.

Note: An outstanding employee may be considered for a quality step increase or Special Achievement Award.

(b) Satisfactory (S). Performance at an acceptable level, exhibiting such qualities as reliability, cooperation, and competence in meeting the normal requirements of a position.

Note: This rating applies to the majority of employees, whose performance may range from minimum to very good to above average in several respects of their work.

(c) Unsatisfactory (U). Employees who repeatedly and/or continually fail to meet the essential requirements of their position, exhibiting such characteristics as lack of cooperation, poor attendance, and failure to produce acceptable work even after they have been counseled on deficiencies.

Note: When an advance written notice of charges has been given to an employee because of unsatisfactory service, any step increase otherwise normally due must be withheld pending a final decision on the merits of the charges.

b. Processing a step increase:

(1) Notification of Increase. At least 45 days prior to the effective date, the Eagan Accounting Service Center (ASC) provides installations with two copies of a report listing those employees who have completed the required waiting period for advancement to the next step. LWOP hours, when sufficient to require withholding of a step increase (see 422.133), are printed on the listing.

(2) Supervisor's Appraisal. When supervisors receive the step increase notice, they must:

(a) Evaluate the employee against performance criteria (see 422.531a(2)) and make a judgment about the employee's service during the waiting period.

(b) Check the appropriate performance code (O, S, or U), write the effective date, and sign each line.

(3) Approved Increase. Employees whose step increase is approved receive a copy of a PS Form 50 and a notification on PS Form 1223-A, Earnings Statement, and PS Form 1223-B, Earnings Statement - Net to Bank, for the pay period in which the increase is effective. The effective date of the increase is the beginning of the first pay period following completion of the waiting period.

(4) Withheld Increase. Employees whose step increase is withheld receive a written advance notice from the installation head or his or her designee. Employees receive a copy of a PS Form 50 at a later date, confirming that the step increase was withheld.

Notes: Withholding of a step increase should not be used as punishment for overt acts that should be handled under the disciplinary procedures.

(a) In cases of excessive LWOP, the revised effective date depends on the amount of LWOP. (See 422.133 for deferral periods.)

(b) In cases of unsatisfactory performance, a seven-pay period redetermination period follows the date of withholding. During this period, the supervisor should encourage and assist the employee to overcome the deficiencies, provide needed training, consider reassignment to more suitable work, and/or other appropriate personnel action. The Eagan ASC includes the employee's name on a listing 45 days in advance of the revised effective date.

(i) If the employee's service is satisfactory at the end of the additional waiting period, the step increase is approved.

(ii) If the employee's service is not satisfactory at the end of the additional waiting period, the step increase may be withheld for another redetermination period or disciplinary measures under the collective bargaining agreement may be taken.

422.532 Creditable Service

See 422.132.

422.533 Leave Without Pay

See 422.133.

422.534 Simultaneous Personnel Actions

See 422.134.

422.54 Higher Level Assignments

422.541 Definitions

See 422.141.

422.542 Written Management Order

See 422.142.

422.543 Rate of Pay

See 422.143.

422.544 Adjustments and Increases

See. 422.144.

422.545 Benefits

See 422.145.

422.55 Dual (Multiple) Employment

[Reserved]

422.56 Change From Rural Carrier Schedules

See 422.16.

422.6 Information Technology/Accounting Service Centers Schedule

The provisions of 422.1 and 422.2 cited below are made applicable to this salary schedule by reference.

422.61 Salary System

422.611 Salary Schedule

The Information Technology/Accounting Service Centers (IT/ASC) Schedule consists of Grades 6 through 23. The basic annual salaries are augmented by general increases provided by the collective bargaining agreement.

422.612 Part-Time Employees

Part-time flexible and part-time regular schedule employees are paid according to 422.112b based on the schedule for IT/ASC bargaining unit employees.

422.613 Cost-of-Living Adjustment

In addition to their basic annual or hourly rate, all bargaining unit employees also receive such COLA as specified by their applicable collective bargaining agreement.

422.614 Employee Classifications

The bargaining unit classifications in 432.111 that apply to IT/ASC employees are full-time regular, part-time flexible, and part-time regular.

Note: Casual (see 432.12a) is a nonbargaining unit employee classification. Therefore, casuals at the IT/ASC are not in the bargaining unit.

422.62 Change Action Pay Rules

422.621 Career Appointment

A new employee to the Postal Service hired into the IT/ASC schedule with a career appointment is paid the minimum rate for the grade (see 422.121).

422.622 Promotion

Note: See 421.43a and 421.44i for definition of promotion, and consult Exhibit 418.1, Equivalent Grades, to determine whether or not a personnel action represents a promotion.

Rules are as follows:

a. Basic Rules. The basic rules are as follows:

(1) Promotion Within This Schedule. For this promotion, the employee receives a promotional increase equal to two times the most prevalent step in the former grade for a promotion of one or two grades (three times for a promotion of three or more grades). Add this increase to the employee's former basic salary and slot the employee to the closest step in the new grade. If the increased salary falls between two steps of the new grade, place the employee at the next higher step. A new step waiting period begins unless the employee is promoted to a bargaining unit grade previously held (i.e., repromotion), in which case see 422.123(a)(4).

(2) Promotion to This Schedule From Other Rate Schedules. For this promotion:

(a) From PS (RSC PB) Schedule 2, see 422.123a(2).

(b) From EAS (RSC E), A-E Postmasters (RSC F), and TDS (RSC T), to the current full-time salary, add 5 percent. Advance this amount to the next higher salary step in the new grade if the calculated amount falls between two steps. A new step waiting period begins unless the employee is promoted to a bargaining unit grade previously held (i.e., repromotion), in which case see 422.123(a)(4).

(c) From PNS (RSC G), OSD (RSC K), MH, (RSC M), CC (RSC Q), PS (RSC P) or MESC (RSC C) Schedule 1, RC (RSC R) and PPO (RSC Y), to the current full-time salary, add two times the most prevalent step increment of the current grade (add three times for a promotion of three or more grades). Advance this amount to the next higher salary step in the new grade if the calculated amount falls between the two steps. A new step waiting period begins unless the employee is promoted to a bargaining unit grade previously held (i.e., repromotion), in which case see 422.123(a)(4).

(3) Promotion From This Schedule to Other Rate Schedules. For this promotion:

(a) To PNS (RSC G), OSD (RSC K), MH (RSC M), CC (RSC Q), TDS (RSC Y) and PPO (RSC Y), to the current full-time salary, add two times the most prevalent step increment of the current grade (add three times for a promotion of three or more grades). Advance this amount to the next higher salary step in the new grade if the calculated amount falls between the two steps. A new step waiting period begins unless the employee is promoted to a bargaining unit grade previously held (i.e., repromotion), in which case see 422.123(a)(4).

(b) To EAS (RSC E), to the current full-time salary, add 5 percent. If the result is below the minimum or above the maximum of the new grade, the new salary is adjusted to fit within this range.

Note: For promotion from this schedule to a nonbargaining schedule, see also 413.

(c) To PS (RSC PB) or MESC (RSC CB) Schedule 2, to the current full-time salary, add two times the most prevalent step increment of the current grade (add three times for a promotion of three or more grades). Advance this amount to the next higher salary step in the new grade if the calculated amount falls between the two steps. A new step waiting period begins unless the employee is promoted to a bargaining unit grade previously held (i.e., repromotion), in which case see 422.123(a)(4).

(d) To RC (RSC R), see 422.422a(2).

Note: See also Exhibit 421.82.

b. Supplementary Rules. See 422.123b.

c. Effect of Saved Grade: The new salary may not exceed the maximum of the new grade unless, on the day immediately preceding the effective date of the promotion, the employee has a saved rate including a red circle amount (see 421.522). In such case, the new salary may exceed the maximum of the new grade by an amount not greater than the dollar amount of the red circle, subject to termination of rate retention (see 421.514).

422.623 Reassignment

See 421.43b for definition of reassignment. An employee's salary is not changed as a result of reassignment within the IT/ASC schedule. (For reassignment to nonbargaining unit salary schedules, see 414. For reassignment to another bargaining unit salary schedules, see 422.124c.

422.624 Demotion

See 421.43c for definition and general regulation for demotion. See 422.125 for demotion to and within the IT/ASC schedule. For demotion to a nonbargaining unit salary schedule, see 415.

422.625 Voluntary Reduction

See 421.43d for definition. See 422.125 for voluntary reduction to and within the IT/ASC schedule. See 415 for voluntary reduction to a nonbargaining unit schedule.

422.626 Management Action Reduction

In this case of a nondisciplinary and involuntary reduction, the rate retention provisions below apply.

a. Saved Rate. Employees retain their salary and remain eligible for any in-grade salary increases for which they otherwise would have been eligible. They continue in this status until such time as they fail to bid or apply for assignment to a vacant, established position (a) in the former grade or (b) in a grade between that of the former grade and the new grade within the same facility - provided acceptance of the vacant position does not result in any loss in salary. The facility notifies employees of any vacant position for which they are or may be qualified. Failure to qualify for the position does not result in the loss of saved rate. (See also 421.52.)

b. Saved Grade. For saved grade rules due to technological or mechanization changes, see 421.53.

422.63 Step Increases

422.631 Eligibility Requirements

The rules for granting step increases in 422.13 apply to IT/ASC bargaining unit employees except that the waiting period between steps is as shown in Exhibit 422.13.

422.632 Creditable Service

See 422.132.

422.633 Leave Without Pay

See 422.133.

422.634 Simultaneous Personnel Actions

See 422.134.

422.64 Higher Level Assignments

See the IT/ASC collective bargaining agreement.

422.65 Dual (Multiple) Employment

[Reserved]

422.66 Change From Rural Carrier Schedules

See 422.16.

422.7 Operating Services Division Headquarters and Facilities Service Section, Merrifield, VA

The provisions of 422.1 and 422.2 cited below are made applicable to this salary schedule by reference.

422.71 Salary System

422.711 Salary Schedule

An Operating Services Division (OSD) Schedule, which exists for the grades and steps of employees in the Headquarters Facilities Service at Postal Service Headquarters and Facilities Service Section, Merrifield (APWU), in accordance with the OSD collective bargaining agreement, consists of Grades 1 through 9.

422.712 Basis of Rates

See 422.112.

422.713 Cost-of-Living Adjustment

See 422.113.

422.714 Determination of Salaries

The salary set by the appointing officer is subject to the approval of the vice president of Facilities.

422.715 Employee Classifications

See 422.115.

422.72 Change Action Pay Rules

422.721 Career Appointment

A new Postal Service employee hired into the OSD schedule is paid the rate for the first step of the grade except as specified below:

a. Exceptional Qualifications. If the appointing official (with approval of superior) determines that the person has exceptional qualifications, the rate of pay may be set at a higher step, not to exceed the fourth step of that grade - except as provided in item b below.

b. Reemployment and Transfer. The appointing officer may set the salary of a former or current federal civilian or Postal Service employee who is being given a career appointment either (1) at the first step of the grade of the position or (2) at any step of the grade that is less than one full step above the highest basic compensation the employee previously received - but not in excess of the maximum step of the grade for the assigned position.

422.722 Additional Appointment

See 422.122.

422.723 Promotion

Note: See 421.43a and 421.44i for definition of promotion, and then be sure to consult Exhibit 418.1, Equivalent Grades, to determine whether or not a personnel action represents a promotion.

Rules are as follows:

a. Basic Rules. The basic rules are as follows:

(1) Promotion Within This Schedule. For this promotion, the employee receives a promotional increase equal to two times the most prevalent step in the former grade for a promotion of one or two grades (three times for a promotion of three or more grades).Add this increase to the employee's former basic salary and slot the employee to the closest step in the new grade. If the increased salary falls between two steps of the new grade, place the employee at the next higher step. A new step waiting period begins unless the employee is promoted to a bargaining unit grade previously held (i.e., repromotion), in which case see 422.123(a)(4).

(2) Promotion to This Schedule From Other Rate Schedules. For this promotion:

(a) From PS (RSC PB) Schedule 2, see 422.123a(2).

(b) From EAS (RSC E), A-E Postmasters (RSC F), and TDS (RSC T), to the current full-time salary, add 5 percent. Advance this amount to the next higher salary step in the new grade if the calculated amount falls between two steps. A new step waiting period begins unless the employee is promoted to a bargaining unit grade previously held (i.e., repromotion), in which case see 422.123(a)(4).

(c) From PNS (RSC G), CC (RSC Q), MH, (RSC M), IT/ASC (RSC N), PS (RSC P) or MESC (RSC C) Schedule 1, RC (RSC R) and PPO (RSC Y), to the current full-time salary, add two times the most prevalent step increment of the current grade (add three times for a promotion of three or more grades). Advance this amount to the next higher salary step in the new grade if the calculated amount falls between the two steps. A new step waiting period begins unless the employee is promoted to a bargaining unit grade previously held (i.e., repromotion), in which case see 422.123(a)(4).

(3) Promotion From This Schedule To Other Rate Schedules. For this promotion:

(a) To PNS (RSC G), CC (RSC Q), MH (RSC M), IT/ASC (RSC N), TDS (RSC Y) and PPO (RSC Y), to the current full-time salary, add two times the most prevalent step increment of the current grade (add three times for a promotion of three or more grades). Advance this amount to the next higher salary step in the new grade if the calculated amount falls between the two steps. A new step waiting period begins unless the employee is promoted to a bargaining unit grade previously held (i.e., repromotion), in which case see 422.123(a)(4).

(b) To EAS (RSC E), to the current full-time salary, add 5 percent. If the result is below the minimum or above the maximum of the new grade, the new salary is adjusted to fit within this range.

Note: For promotion from this schedule to a nonbargaining schedule, see also 413.

(c) To PS (RSC PB) or MESC (RSC CB) Schedule 2, to the current full-time salary, add two times the most prevalent step increment of the current grade (add three times for a promotion of three or more grades). Advance this amount to the next higher salary step in the new grade if the calculated amount falls between the two steps. A new step waiting period begins unless the employee is promoted to a bargaining unit grade previously held (i.e., repromotion), in which case see 422.123(a)(4).

(d) To RC (RSC R), see 422.422a(2).

Note: See also Exhibit 421.82.

b. Supplementary Rules. See 422.123b.

422.724 Reassignment

See 421.43b for definition and 422.124c for further instructions. An employee's salary is not changed as a result of reassignment.

422.725 Demotion

See 421.43c for definition. Rules for demotion to and within the OSD schedule appear in 422.125.

422.726 Voluntary Reduction

See 421.43d for definition. See 422.125 for voluntary reduction to and within the OSD Schedule. See 415 for voluntary reduction from the OSD to a nonbargaining schedule.

422.727 Management Action Reduction

See 421.43e for definition for reduction from the OSD schedule to a nonbargaining schedule. Rules in 422.125 for management action reductions to and within the PS schedule apply to OSD employees - except as qualified below:

a. If an OSD employee whose job is eliminated cannot be placed in a job of equal grade, the saved grade provision in 422.125b does not apply.

b. Instead, the employee (1) is assigned to any available lower level position for which he or she qualifies and (2) is entitled to protected rate for a period of 2 calendar years.

422.73 Step Increases

422.731 Eligibility Requirements

All of the step increase rules in 422.13 apply to OSD employees. See Exhibit 422.13 for step increase waiting periods.

422.732 Creditable Service

See 422.132.

422.733 Leave Without Pay

See 422.133.

422.734 Simultaneous Personnel Actions

See 422.134.

422.74 Higher Level Assignments

422.741 Definitions

See 422.141.

422.742 Written Management Order

The rules in 422.14 apply to OSD employees - except for the provision stated in 422.142.

422.743 Rate of Pay

See 422.143.

422.744 Adjustments and Increases

See. 422.144.

422.745 Benefits

See 422.145.

422.75 Dual (Multiple) Employment

[Reserved]

422.76 Change From Rural Carrier Schedules

See 422.16.

422.8 Postal Police Officers Schedule

The provisions of 422.1 and 422.2 cited below are made applicable to this salary schedule by reference.

422.81 Salary System

422.811 Salary Schedule

The Postal Police Officers (PPO) Schedule (RSC Y) consists of Grade 6.

422.812 Basis of Rates

See 422.112.

422.813 Cost-of-Living Adjustment

[Reserved]

422.814 Setting Wages

See 422.114.

422.815 Employee Classifications

There are two categories of employees in the Postal Police Officers' bargaining unit:

a. Full-time.

b. Part-time.

422.82 Change Action Pay Rules

422.821 Career Appointment

See 422.121.

422.822 Additional Appointment

See 422.122.

422.823 Promotion

Note: See 421.43a and 421.44i for definition of promotion, and consult Exhibit 418.1, Equivalent Grades, to determine whether or not a personnel action represents a promotion.

Rules are as follows:

a. Basic Rules. The basic rules are as follows:

(1) Promotion Within This Schedule. For this promotion, the employee receives a promotional increase equal to two times the most prevalent step in the former grade for a promotion of one or two grades (three times for a promotion of three or more grades). Add this increase to the employee's former basic salary and slot the employee to the closest step in the new grade. If the increased salary falls between two steps of the new grade, place the employee at the next higher step. A new step waiting period begins unless the employee is promoted to a bargaining unit grade previously held (i.e., repromotion), in which case see 422.123(a)(4).

(2) Promotion to This Schedule From Other Rate Schedules. For this promotion:

(a) From PS (RSC PB) Schedule 2, see 422.123a(2).

(b) From EAS (RSC E), A-E Postmasters (RSC F), and TDS (RSC T), to the current full-time salary, add 5 percent. Advance this amount to the next higher salary step in the new grade if the calculated amount falls between two steps. A new step waiting period begins unless the employee is promoted to a bargaining unit grade previously held (i.e., repromotion), in which case see 422.123(a)(4).

(c) From PNS (RSC G), CC (RSC Q), MH, (RSC M), IT/ASC (RSC N), PS (RSC P) or MESC (RSC C) Schedule 1, RC (RSC R) and OSD (RSC K), to the current full-time salary, add two times the most prevalent step increment of the current grade (add three times for a promotion of three or more grades). Advance this amount to the next higher salary step in the new grade if the calculated amount falls between the two steps. A new step waiting period begins unless the employee is promoted to a bargaining unit grade previously held (i.e., repromotion), in which case see 422.123(a)(4).

(3) Promotion From This Schedule to Other Rate Schedules. For this promotion:

(a) To PNS (RSC G), CC (RSC Q), MH (RSC M), IT/ASC (RSC N), TDS (RSC Y) and OSD (RSC K), to the current full-time salary, add two times the most prevalent step increment of the current grade (add three times for a promotion of three or more grades). Advance this amount to the next higher salary step in the new grade if the calculated amount falls between the two steps. A new step waiting period begins unless the employee is promoted to a bargaining unit grade previously held (i.e., repromotion), in which case see 422.123(a)(4).

(b) To EAS (RSC E), to the current full-time salary, add 5 percent. If the result is below the minimum or above the maximum of the new grade, the new salary is adjusted to fit within this range.

Note: For promotion from this schedule to a nonbargaining schedule, see also 413.

(c) To PS (RSC PB) or MESC (RSC CB) Schedule 2, to the current full-time salary, add two times the most prevalent step increment of the current grade (add three times for a promotion of three or more grades). Advance this amount to the next higher salary step in the new grade if the calculated amount falls between the two steps. A new step waiting period begins unless the employee is promoted to a bargaining unit grade previously held (i.e., repromotion), in which case see 422.123(a)(4).

(d) To RC (RSC R), see 422.422a(2).

Note: See also Exhibit 421.82.

b. Supplementary Rules. See 422.123b.

422.824 Reassignment

See 422.124.

422.825 Reduction in Grade

See 422.125.

422.83 Step Increases

422.831 Eligibility and Procedure

See 422.131. The lengths of the waiting periods are included in Exhibit 422.13. In addition to the conditions listed in 422.131, the employee must have performed in a satisfactory or outstanding manner during the waiting period, as described below.

a. Performance determinations:

(1) Responsibility. Inspectors in charge and their subordinate supervisors have joint responsibility for understanding the kind of work performance expected of postal police officers. Supervisors must (a) keep informed of the deficiencies and proficiencies of postal police officers and (b) provide appropriate commendation, counseling, or assistance on a continual basis - rather than only at the time of a step increase rating.

(2) Criteria. Performance ratings are based on such job-related factors as reliability, work habits, quantity and quality of work performed, cooperation with other employees, and attendance. Criteria for the three categories of performance ratings follow:

(a) Outstanding (O). Performance and achievement in terms of productive effort, proficiency, and significant contributions to the Postal Service that are well above the established norm.

Note: An outstanding postal police officer may be considered for a quality step increase or Special Achievement Award.

(b) Satisfactory (S). Performance at an acceptable level, exhibiting such qualities as reliability, cooperation, and competence in meeting the normal requirements of a position.

Note: This rating applies to the majority of postal police officers, whose performance may range from minimum to very good to above average in several respects of their work.

(c) Unsatisfactory (U). Postal police officers who repeatedly and/or continually fail to meet the essential requirements of their position, exhibiting such characteristics as lack of cooperation, poor attendance, and failure to produce acceptable work even after they have been counseled on deficiencies.

Note: When an advance written notice of charges has been given to a postal police officer because of unsatisfactory service, any step increase otherwise normally due must be withheld pending a final decision on the merits of the charges.

b. Processing a step increase:

(1) Notification of Increase. At least 45 days prior to the effective date, the Eagan Accounting Service Center (ASC) provides Inspection Service divisions with two copies of a report listing those postal police officers who have completed the required waiting period for advancement to the next step. LWOP hours, when sufficient to require withholding of a step increase (see 422.133), are printed on the listing.

(2) Supervisor's Appraisal. When supervisors receive the step increase notice, they must:

(a) Evaluate the postal police officer against performance criteria (see 422.831a(2)) and make a judgment about the postal police officer's service during the waiting period.

(b) Check the appropriate performance code (O, S, or U), write the effective date, and sign each line.

(3) Approved Increase. Postal police officers whose step increase is approved receive a copy of a PS Form 50 and a notification on PS Form 1223-A, Earnings Statement, and PS Form 1223-B, Earnings Statement - Net to Bank, for the pay period in which the increase is effective. The effective date of the increase is the beginning of the first pay period following completion of the waiting period.

(4) Withheld Increase. Postal police officers whose step increase is withheld receive a written advance notice from the installation head or his or her designee. Postal police officers receive a copy of a PS Form 50 at a later date, confirming that the step increase was withheld.

Notes: Withholding of a step increase should not be used as punishment for overt acts that should be handled under the disciplinary procedures.

(a) In cases of excessive LWOP, the revised effective date depends on the amount of LWOP. (See 422.133 for deferral periods.)

(b) In cases of unsatisfactory performance, a 7-pay period redetermination period follows the date of withholding. During this period, the supervisor should encourage and assist the postal police officer to overcome the deficiencies, provide needed training, consider reassignment to more suitable work, and/or other appropriate personnel action. The Eagan ASC includes the postal police officer's name on a listing 45 days in advance of the revised effective date.

(i) If the postal police officer's service is satisfactory at the end of the additional waiting period, the step increase is approved.

(ii) If the postal police officer's service is not satisfactory at the end of the additional waiting period, the step increase may be withheld for another redetermination period or disciplinary measures under the collective bargaining agreement may be taken.

422.832 Creditable Service

See 422.132.

422.833 Leave Without Pay

See 422.133.

422.834 Simultaneous Personnel Actions

See 422.134.

422.84 Higher Level Assignments

422.841 Definitions

See 422.14. The following provisions apply:

a. The rules in 422.14 also apply to postal police officers, except that where the text in 422.14 reads "installation heads," substitute "inspectors in charge" for postal police officers.

b. Where the text reads "installations," substitute "Inspection Service divisions" for postal police officers.

422.842 Written Management Order

See 422.142.

422.843 Rate of Pay

See 422.143.

422.844 Adjustments and Increases

See. 422.144.

422.845 Benefits

See 422.145.

422.85 Dual (Multiple) Employment

[Reserved]

422.86 Change From Rural Carrier Schedules

See 422.16.

422.9 Tool and Die Shop Schedule

422.91 Salary System

422.911 Salary Schedule

The Tool and Die Shop (TDS) Schedule (RSC T) consists of Grades 4, 6, 7, 8, 9 and 11.

422.912 Basis of Rates

Rates are established as follows:

a. Annual Rates for Full-time Employees. The basic annual salaries for the grades of the schedule are established for full-time employees on the basis of a work schedule of 2080 hours per annum. For full-time employees, there are two rates of pay, one for incumbents, and a second for nonincumbents.

b. Hourly Rates for Part-Time Employees.

[Reserved]

422.913 Cost of Living Adjustment

[Reserved]

422.914 Setting Wages

See 422.114.

422.915 Employee Classifications

See 422.115.

422.92 Change Action Pay Rules

422.921 Career Appointment

See 422.121.

422.922 Additional Appointment

See 422.122.

422.923 Promotion

Note: See 421.43a and 421.44i for definition of promotion, and consult Exhibit 418.1, Equivalent Grades, to determine whether or not a personnel action represents a promotion.

Rules are as follows:

a. Basic Rules. The basic rules are as follows:

(1) Promotion Within This Schedule. For this promotion, assign the Incumbent Rate of the new position to employees promoted from the Incumbent Rate of the former position. For employees at less than the Incumbent Rate, add to the current full-time salary a 2 percent increase for a one grade promotion and a 3 percent increase for a two or more grade promotion.

(2) Promotion to This Schedule From Other Rate Schedules. For this promotion:

(a) From PS (PB) or MESC (CB) Schedule 2, see 422.123a(2).

(b) From EAS (RSC E) and A-E Postmasters (RSC F), to the current full-time salary, add 5 percent.

(c) From PNS (RSC G), CC (RSC Q), MH, (RSC M), IT/ASC (RSC N), PS (RSC P) or MESC (RSC C) Schedule 1, RC (RSC R), OSD (RSC K) and PPO (RSC Y), to the current full-time salary, add two times the most prevalent step increment of the current grade (add three times for a promotion of three or more grades).

(3) Promotion From This Schedule to Other Rate Schedules. For this promotion:

(a) To PS (PB) or MESC (CB) Schedule 2, PNS (RSC G), OSD (RSC K), MH (RSC M), IT/ASC (RSC N), CC (RSC Q) and PPO (RSC Y), to the current full-time salary, add 5 percent. If the salary after the 5 percent increase is between two steps in the new schedule, advance the employee to the next higher step. A new step waiting period begins unless the employee is promoted to a bargaining unit grade previously held (i.e., repromotion), in which case see 422.123(a)(4).

(b) To EAS (RSC E), to the current full-time salary, add 5 percent. If the result is below the minimum or above the maximum of the new grade, the new salary is adjusted to fit within this range.

Note: For promotion from this schedule to a nonbargaining schedule, see also 413.

(c) To RC (RSC R), see 422.422a(2).

Note: See also Exhibit 421.82.

b. Supplementary Rules. See 422.123b.

422.924 Reassignment

See 422.124.

422.925 Reduction in Grade

Refer to 422.125, except as qualified below:

a. If a TDS employee is displaced from a higher grade position due to technological or mechanization change, the saved grade provisions in 422.125c(3) do not apply.

b. However, any new job or jobs created by technological or mechanization change will be offered to employees who are capable of being trained to perform the new or changed job duties. The Postal Service will provide such training on the job for a period up to 60 days. Certain specialized jobs may require additional and off-site training. During training, employees will maintain their normal rate of pay.

422.93 Step Increase

[Reserved]

422.94 Temporary Assignments

422.941 Lower Level Assignments

Employees temporarily assigned to lower level positions continue to be paid at the salary rate for their regular position. See also 421.42b.

422.942 Higher Level Assignments

Higher level work is an assignment of a qualified employee to a position in the bargaining unit that is ranked at a higher level (grade) than that regularly held by the employee. The rules below apply:

a. Authorization. The employee will be given a written management order stating the beginning and approximate termination of the higher level assignment and directing the employee to perform the duties of the higher level position. Such written order is authorization for the higher level pay. The failure of management to give a written order is not grounds for denial of higher level pay if the employee was otherwise directed to perform the duties.

b. Compensation. The employee will be paid at the higher level for the time actually spent on the job. The employee's higher level rate is determined as if he or she were promoted to the position.

422.95 Dual (Multiple) Employment

[Reserved]

422.96 Change From Rural Carrier Schedule

See 422.16.

- Compensation,
Employee Resource Management, 8-21-03

2003 national awards program for diversity achievement. nomination forms are available at http://blue.usps.gov/diversitynet/awards; click on diversity directory, then field directory.


Finance

DMM, POM, AND PUBLICATION 122 REVISION

Indemnity Claims for Domestic Mail

Effective October 1, 2003, Domestic Mail Manual (DMM) S020, S913, and S921; Postal Operations Manual (POM) 147; and Publication 122, Customer Guide to Filing Domestic Insurance Claims or Registered Mail Inquiries, are amended to change indemnity claims policies and procedures.

We will incorporate these revisions into the next printed versions of the DMM, POM, and Publication 122 and into the next update of the online versions accessible on the Postal ServiceTM PolicyNet Web site at http://blue.usps.gov/cpim; click on Manuals and Publications.

Domestic Mail Manual (DMM)

* * * * *

S Special Services

S000 Miscellaneous Services

S010 Indemnity Claims

* * * * *

2.0 GENERAL FILING INSTRUCTIONS

2.1 Who May File

A claim may be filed by:

[Reletter current items a, b, c, and d as new items b, c, d, and e. Add new item a to read as follows:]

a. Only the sender, for the complete loss of an unnumbered Insured Mail article.

[Revise new item b to read as follows:]

b. Either the sender or addressee, who is in possession of the original mailing receipt, for the complete loss of a numbered Insured Mail, Registered MailTM, COD, or Express Mail® article.

* * * * *

2.2 When to File

[Revise 2.2 to read as follows:]

A customer must file a claim immediately but no later than 60 days from the mailing date when the contents of an article are damaged or missing from the mailing container. For a lost article, a customer must file a claim within the time limits in the chart below.

Mail Type or Service When to File (From Mailing Date)
No Sooner Than No Later Than
Bulk Insured 21 days 180 days
COD 45 days 180 days
Express Mail 7 days 90 days
Express Mail COD 45 days 90 days
Insured Mail 21 days 180 days
Registered Mail 15 days 180 days
Registered Mail COD 45 days 180 days

Exceptions: Claims for loss of insured and COD articles (including insured articles sent to APO and FPO addresses) originating at or addressed to Post OfficesTM outside the contiguous 48 states may be filed only at the following times:

a. After 45 days if article sent First-Class Mail® service, space available mail (SAM), or parcel airlift (PAL) services.

b. After 45 days if article sent COD.

c. After 75 days if article sent by surface.

2.3 Where to File

A claim may be filed:

* * * * *

[Insert item c to read as follows:]

c. On the Web at www.usps.com.

2.4 How to File

[Revise 2.4 to read as follows:]

A customer may file a claim by presenting evidence of insurance, evidence of value, proof of damage, and for unnumbered Insured Mail claims, proof of loss or damage. (Proof of loss is not required for numbered Insured Mail, Registered Mail, COD, or Express Mail claims.) If the article was mailed Express Mail COD, the sender must provide both the original COD and Express Mail receipts. The customer must complete the applicable spaces on Form 1000.

2.5 Evidence of Insurance

[Revise introductory text to read as follows:]

For a claim involving Insured Mail, Registered Mail, COD, or Express Mail service, the customer must present any of the following evidence showing that the particular service was purchased:

* * * * *

[Insert new item d to read as follows:]

d. The original sales receipt from the USPS® listing the mailing receipt number and insurance amount, if the original mailing receipt is not available. Reproduced copies of the USPS sales receipt are not acceptable.

2.6 Evidence of Value

The customer must submit acceptable evidence to establish the cost or value of the article at the time it was mailed. (Other evidence may be requested to help determine an accurate value.) Examples of acceptable evidence are:

* * * * *

[Revise item b to read as follows:]

b. For items valued up to $100, the customer's own statement describing the lost or damaged article and including the date and place of purchase, the amount paid, and whether the item was new or used (only if a sales receipt or invoice is not available). If the article mailed is a hobby, craft, or similar handmade item, the statement must include the cost of the materials used in making the item. The statement must describe the article in sufficient detail to determine whether the value claimed is accurate.

* * * * *

[Add new item g to read as follows:]

g. A copy of a canceled check, money order receipt, credit card statement, or other documentation indicating the amount paid.

[Add new item h to read as follows:]

h. For Internet transactions conducted through a Web- based payment network that offers payment services through a stored value account, a computer printout of an online transaction identifying the purchaser and seller, price paid, date of transaction, description of item purchased, and assurance that the transaction status is completed. The printout must clearly identify the Web-based payment network provider through which the Internet transaction was conducted.

2.7 Missing Contents

[Revise 2.7 to read as follows:]

If a claim is filed because some or all of the contents are missing, the addressee must present the container and packaging to the USPS with the claim. Failure to do so will result in denial of the claim.

2.8 Damage

[Revise 2.8 to read as follows:]

If the addressee files the claim, the addressee must present the article with the packaging and mailing container to the USPS for inspection. If the sender files the claim, the St. Louis ASC will notify the addressee by letter to present the article, packaging, and container to the USPS for inspection. Failure to do so will result in denial of the claim.

2.9 Proof of Loss

[Revise 2.9 to read as follows:]

To file a claim, the sender must provide proof of loss for unnumbered Insured Mail. Proof of loss is not required for numbered Insured Mail, Registered Mail, COD, or Express Mail claims. For proof of loss, the addressee must provide a letter or statement, dated at least 21 days after the date that the unnumbered Insured Mail article was mailed, reporting that the addressee did not receive the article. The statement or a copy of it must be attached to the claim.

2.10 Duplicate Claim

[Revise 2.10 to read as follows.]

A customer must file any duplicate claim no sooner than 30 days and no later than 60 days from the date the original claim was filed.

[Delete the table.]

* * * * *

2.14 Nonpayable Claims

[Revise introductory text to read as follows:]

Indemnity is not paid for Insured Mail, Registered Mail, COD, or Express Mail services in these situations:

* * * * *

[Add items ac through ah to read as follows:]

ac. Mailer refuses to accept delivery of the parcel on return.

ad. Mail not bearing the complete names and addresses of the sender and addressee, or that is undeliverable as addressed to either the addressee or sender.

ae. Event or transportation tickets (e.g., concert, theater, sport, airline, bus, train, etc.) received after the event date. Such items are insured for loss, but not for delay or receipt after the event date for which they were purchased unless sent by Express Mail service and the loss is attributable solely to the failure to meet the guaranteed delivery standard under the terms and conditions for the Express Mail offering selected.

af. Software installed onto computers that have been lost or damaged.

ag. Damaged articles not claimed within 30 days.

ah. Personal time used to make hobby, craft, or similar handmade items.

* * * * *

3.0 PAYMENT

* * * * *

3.3 Dual Claim

[Revise 3.3 to read as follows:]

If the sender and the addressee both claim insurance and cannot agree on which one should receive the payment, any payment due is made to the sender unless the claim has already been paid to the addressee upon presentation of the original mailing receipt.

* * * * *

4.0 ADJUDICATION

4.1 Initial

[Revise 4.1 to read as follows:]

The St. Louis Accounting Service Center (ASC) adjudicates and pays or disallows all domestic claims except those appealed under 4.3.

4.2 Appeal

[Revise 4.2 to read as follows:]

A customer may appeal a claim decision by filing a written appeal within 60 days of the date of the original decision. The customer must send the appeal directly to Claims Appeals (see G043 for address).

4.3 Final USPS Decision

[Revise 4.3 to read as follows:]

If the manager of Claims Appeals at the St. Louis ASC sustains the denial of a claim, the customer may submit an additional appeal within 60 days for final review and decision to the Consumer Advocate, USPS Headquarters, who may waive the standards in S010 in favor of the customer.

[Delete 5.0. Sampling process will be discontinued with the implementation of CCRS.]

* * * * *

S900 Special Postal Services

S910 Security and Accountability

* * * * *

S913 Insured Mail

* * * * *

2.0 MAILING

* * * * *

2.7 Receipt

[Revise 2.7 to read as follows:]

For each Insured Mail article mailed, the mailer receives a USPS sales receipt and the appropriate postmarked (i.e., round date) Insured Mail form as follows:

a. Form 3813 when the insurance coverage is $50 or less.

b. Form 3813-P when the insurance coverage is more than $50.

* * * * *

S920 Convenience

S921 Collect on Delivery (COD) Mail

1.0 BASIC INFORMATION

[Insert text after first sentence to read as follows:]

***The recipient has the option to pay the COD charges using either cash or personal check. Only one form of payment may be used for a single mailpiece.***

* * * * *

3.0 MAILING

* * * * *

3.4 Indelible Ink, Mailer Errors

[Revise 3.4 to read as follows:]

The particulars required on the COD form must be handwritten with ink, typewritten, or computer-printed. The USPS is not responsible for errors that a mailer makes in stating the charges to be collected. The mailer cannot stipulate "Cash Only" on the COD form.

* * * * *

Postal Operations Manual (POM)

[Replace all instances of the word "insured" with "Insured Mail," where it refers to a mail service, throughout the POM.]

1 Retail Management

* * * * *

14 Other Retail Services Management

* * * * *

147 Indemnity Claims

147.1 General Instructions for Filing Claims

147.11 How to File

147.111 Customer Action

[Revise 147.111 to read as follows:]

The following actions apply to customers who file indemnity claims for Insured Mail, Registered Mail with Postal Service insurance, COD, or Express Mail articles. (See Exhibit 147.11 and the IMM for international Insured Mail and Registered Mail claims.)

a. Claims for Loss. Only the sender may file an idemnity claim for the complete loss of an unnumbered Insured Mail article. Either the sender or addressee, who is in possession of the mailing receipt, may file an indemnity claim for the complete loss of a numbered Insured Mail, Registered Mail with Postal Service insurance, COD, or Express Mail article by presenting evidence of insurance and evidence of value. (Proof of loss is not required for numbered Insured Mail, Registered Mail, COD, or Express Mail claims.)

Note: If the article was mailed with Express Mail COD or Registered Mail COD service, the claimant must provide the original COD receipt with either the Express Mail or the Registered Mail receipt.

b. Claims for Damage. Either the sender or addressee may file a claim for damage or for missing contents by presenting evidence of insurance and evidence of value. The addressee must present the article, packaging, and container to the Postal Service for inspection. If the sender filed the claim, the St. Louis ASC will notify the addressee by letter to present the article, packaging, and container to the Postal Service for inspection.

c. Time Limits. Claims for complete loss must be filed within the time frames prescribed in DMM S010.2.2. Claims for damage or missing contents must be filed no later than 60 days from the mailing date.

d. PS Form 1000. The customer must complete the applicable spaces on PS Form 1000, Domestic Claim or Registered Mail Inquiry, for all domestic indemnity claims.

Exhibit 147.11

General Instructions for Filing Claims

[Revise Exhibit 147.11 to read as follows:]

ELIGIBLE TYPES OF MAIL SERVICES

Insured Mail (unnumbered/numbered), Registered Mail, COD, Express Mail, Express Mail COD, and Registered Mail COD

WHO MAY FILE

Complete Loss - Sender or addressee who is in possession of the mailing receipt
Unnumbered Insured Mail - Only Sender
Damage or Loss of Contents - Sender or addressee

Filing Time Periods and Required Forms:

Claims for damage and missing contents must be filed immediately but no later than 60 days from the mailing date. Claims for total loss should follow the time frames below.

Type of Mail After Mailing Date
No Sooner Than No Later Than Form
Insured Mail 21 days 180 days 1000
Registered Mail 15 days 180 days 1000
COD/Registered Mail COD 45 days 180 days 1000
Express Mail 7 days 90 days 1000
Express Mail COD 45 days 90 days 1000

* * * * *

DOCUMENTATION REQUIRED FROM CUSTOMER

A. Evidence of Insurance (at least one):

* * * * *

[Insert new item 3 to read as follows:]

3. The original sales receipt from the Postal Service listing the mailing receipt number and insurance amount, if the original mailing receipt is not available. Reproduced copies of the Postal Service sales receipt are not acceptable.

* * * * *

B. Evidence of Value (at least one):

* * * * *

[Revise item 4 to read as follows:]

4. For items valued up to $100, customer's description of article, amount paid, where purchased, whether the item was new or used; or

* * * * *

[Insert new items 6 and 7 to read as follows:]

6. Copy of a canceled check, money order receipt, credit card statement, or other documentation indicating the amount paid; or

7. For Internet transactions conducted through a Web- based payment network that offers payment services through a stored-value account, a computer printout of an online transaction identifying the purchaser and seller, price paid, date of transaction, description of item purchased, and assurance that the transaction status is completed. The printout must clearly identify the Web-based payment network provider through which the Internet transaction was conducted.

[Revise heading C to read as follows:]

C. Proof of Loss (required for unnumbered Insured Mail only):

[Delete items 1 and 3, renumber current item 2 as new item 1 and revise to read as follows:]

1. Letter of nonreceipt from addressee, dated at least 21 days after the date of mailing.

* * * * *

147.112 Accepting Post Office

When accepting a customer's claim, handle it as follows:

* * * * *

[Revise item e to read as follows:]

e. (For all claims) Detach copy 2 of PS Form 1000 and give it to the customer to retain until the claim is settled.

[Delete item f and reletter current item g as new item f.]

147.113 Claims and Inquiry Employee

[Revise 147.113 to read as follows:]

Detach copy 1 of PS Form 1000 and file it alphabetically by sender's name. Process the claim as explained in 147.12.

147.12 Processing Claims at the Post Office

[Revise title and text of 147.121 to read as follows:]

147.121 Loss of Unnumbered Insured Mail, Numbered Insured Mail, Registered Mail With Postal Service Insurance, COD, or Express Mail Items

Process the claims as follows:

When PS Form 1000 is presented at a Post Office for the purpose of filing a claim, check for completeness, customer signature, and supporting documentation.

Field personnel who have access to the Web should enter claims into the Customer Claims Response System (CCRS). For offices without Web access, the claims should be mailed to the District Consumer Affairs Office for entry into CCRS. Claims must be entered into the system daily.

Claims forms submitted with an APO/FPO mailing address must include the unit or ship designation.

* * * * *

[Delete Exhibit 147.12 (p. 1) and Exhibit 147.12 (p. 2).]

[Delete 147.122 through 147.124.]

147.125 Damage Claim Filed by Sender

[Revise 147.125 to read as follows:]

If the sender files a damage claim for an article still in the possession of the addressee, the St. Louis ASC will notify the addressee by letter to present the article, packaging, and container to the USPS for inspection. Failure to do so will result in denial of the claim.

Note: When the sender receives notification from the addressee of receipt of a damaged article, the sender must advise the addressee to await notification from the Postal Service to present the article, packaging, and container to the Postal Service for inspection if the sender selects to file the claim.

147.126 Damage Claim Filed by Addressee

[Revise 147.126 to read as follows:]

If the addressee files a damage claim, part B of PS Form 1000 must be completed to show that the damaged article and its wrapper and packaging were presented for inspection when the claim was filed. If additional space is needed, attach a separate sheet to the claim form describing the damage. The St. Louis ASC will make payment to the addressee if the mailing receipt was presented at the time of filing unless the sender filed a dual claim and presented proof of insurance and designated themselves as the payee, or to the addressee when designated by the sender as payee.

[Insert Exhibit 147.126.]

Exhibit 147.126
Processing Claims for Damage or Partial Loss of Contents

All Claims for Damaged/Missing Contents
Complete PS Form 1000, part B, to show that the damaged article and its wrapper and packaging were presented for inspection when the claim was filed.
Attach a separate sheet to the claim form describing the damage.
If necessary, return the article to the customer so that an appraisal or estimate can be obtained.
Use PS Form 3831, Receipt for Article(s) Damaged in Mails, to give and take receipts for damaged articles. Note the condition of the form.
Payment is made to the customer presenting the mailing receipt or to the addressee when designated by the sender as payee.
Exception: (For numbered Insured Mail articles only) If the addressee paid for repair to partially damaged article and the endorsement on the wrapper shows that enough insurance was bought to cover the cost of repairs, payment will be made to the addressee unless a claim payment has already been made on the numbered Insured Mail article.
If the article has no salvage value, allow the customer to keep it if the customer wants it; otherwise, destroy it.
If the completely damaged Insured Mail, COD, or Express Mail article has salvage value, retain it for 90 days, and then forward it to the appropriate mail recovery center on the next weekly dispatch.
For Registered Mail claims, retain the article and the packaging until released by notification from the St. Louis ASC.

[Delete 147.127 and 147.128.]

* * * * *

[Delete 147.13. Renumber current 147.14 as new 147.13.)]

147.13 Inquiries and Duplicate Claims

* * * * *

147.133 Claim Form Copy Not on File

[Revise 147.133 to read as follows:]

If a copy of PS Form 1000 is not on file, advise the customer that no record exists. If the customer kept a copy of the claim form, ask the customer to bring or send a copy to the Post Office. If neither the customer nor the Post Office has a copy of the claim form, the customer must file an original claim on PS Form 1000. Ask the customer to come to the Post Office with the original mailing receipt. When the customer presents the mailing receipt and the receipt is annotated to show that a claim was filed, follow original claim procedures and attach a note to the claim indicating that a previous claim was filed.

147.134 Completing Duplicate Claims

[Revise 147.134 to read as follows:]

Complete these duplicate claims as follows:

Do not use a new PS Form 1000 when filing a duplicate claim. Use either a photocopy of the customer's copy or the Post Office's copy and mark "Duplicate" on the top left corner of the form immediately above the title. Process form as in 147.12.

[Delete 147.135.]

147.2 Reimbursements

147.21 Tendered

[Revise 147.21 to read as follows:]

If a customer reimburses the Postal Service for an incorrectly paid claim, Postal Service personnel must accept it and issue a receipt using PS Form 1096, Receipt. Annotate the receipt to indicate the form of payment received, that is, cash, personal check, money order, as so on, and record the number of any negotiable instrument received. If cash is received from the customer, issue a no-fee money order payable to the U.S. Postal Service for transmittal to the Eagan ASC. Do not send cash. Send all reimbursements to the Eagan ASC with all claim-identifying information to the following address:

DISBURSING BRANCH
2825 LONE OAK PKWY
EAGAN MN 55121-9600

Personal checks, money orders, or other negotiable instruments should be made payable to the U.S. Postal Service. If the instrument is made payable to the postmaster, the postmaster must sign and restrictively endorse it "Pay to U.S. Postal Service" and forward as above.

* * * * *

147.3 Disposition

147.31 Damaged Article

[Revise 147.31 to read as follows:]

For a completely damaged article with little or no salvage value, allow the customer to keep the article if the customer wants it; items that may be of a hazardous nature to employees must be destroyed. If the completely damaged Insured Mail, COD, or Express Mail article has salvage value, retain the article until the disposition of the claim is settled. Provide the customer with PS Form 3831, Receipt for Article(s) Damaged in Mails. The article is held until the claim is closed. The status of a claim can be obtained by logging on to the Customer Claims Response System or by calling the St. Louis ASC Help Desk at 866-974-2733. If the customer's claim is denied, return the article upon request. Notify the customer in writing, after the claim has been closed, that the claimant has 30 days from the date of decision to recover the article and that he/she has no recourse if, subsequently, the item is disposed of. Articles on which claims are paid, on which the customer has not filed an appeal, or on which the customer fails to recover after the final denial action, should be forwarded to the appropriate mail recovery center on the next weekly dispatch. Articles being sent to the mail recovery center should not be stripped of the insured labels and must include a copy of the paid claim letter or notice that the item is ready for auction. For Registered Mail damage claims, retain the article and packaging at the Post Office until released by notification from the St. Louis ASC. Make sure the disposition of the damaged article is clearly annotated on PS Form 1000.

* * * * *

[Delete 147.4.]

* * * * *

Publication 122, Customer Guide to Filing Domestic Insurance Claims or Registered Mail Inquiries

[Replace all instances of the word "insured" with "Insured Mail" and "registered" with "Registered Mail" where it refers to a mail service throughout Publication 122.]

* * * * *

Who Can File?

[Revise text to read as follows:]

The sender or addressee may file a claim for damage or loss of contents of an Insured Mail, Registered Mail, COD, or Express Mail article. When the claim is for complete loss of an Insured Mail, Registered Mail, COD, or Express Mail article, whoever holds the original mailing receipt may file the claim.

Where to File

[Revise text to read as follows:]

Claims may be filed at any Post Office, station, or branch. Claims do not have to be filed at the Post Office where the article was mailed or at the delivery Post Office. Claims may also be initiated on the Internet at www.usps.com.

When to File

[Revise text to read as follows:]

File claims immediately but no later than 60 days from the mailing date when the contents of an Insured Mail or Registered Mail article are damaged or missing from the packaging. The addressee must present the contents, container, and packaging in order to process a claim for damage.

For a lost article, use the table below to see how much time to allow from the date you mailed the article before you initiate a claim.

How Long to Wait Before Filing for Loss

[Revise chart to read as follows:]

Type of Mail When to File (From Mailing Date) Minimum/Maximum
Insured Mail 21 days/180 days
SAM or PAL Surface to APO, FPO, or outside contiguous 48 states 45 days/180 days
75 days/180 days
Registered Mail 15 days/180 days
Registered Mail COD 45 days/180 days
COD Mail 45 days/180 days
Express Mail 7 days/90 days
Express Mail COD 45 days/90 days

How To File

Step 1 - Evidence of Insurance

* * * * *

[Revise second paragraph to read as follows:]

Although it is better to submit the original mailing receipt if possible, the following are acceptable:

* * * * *

[Revise item b to read as follows:]

b. The wrapper, showing the names and addresses of both the sender and addressee, along with the endorsement, tag, or label showing that the article was sent as an Insured Mail, Registered Mail, COD, or Express Mail article. If only the wrapper is submitted, indemnity may be limited to $100 for Insured Mail, $50 for COD mail, $100 for Registered Mail, and $100 for Express Mail items.

[Insert new item c to read as follows:]

c. The original sales receipt from the Postal Service listing the mailing receipt number and insurance amount, only if the original mailing receipt is not available. Reproduced copies of the Postal Service sales receipt are not acceptable.

Step 2 - Evidence of Value

* * * * *

One or more of the following are acceptable:

* * * * *

[Revise item d to read as follows:]

d. For items valued up to $100, your own statement describing the lost or damaged article. Please include date and place of purchase, amount paid, and whether the item was new or used (only if a sales receipt or invoice is not available). If the article is a hobby, craft, or similar handmade item, include price of materials used in making the item. Describe the article in sufficient detail so we can determine whether the value claimed is accurate.

* * * * *

Step 3 - Proof of Damage or Loss

* * * * *

[Revise the second paragraph to read as follows:]

If the article was damaged or if some or all of the contents were missing, the addressee must present the article, packaging, and container to the Post Office. Either the sender or addressee must file a claim within 60 days from the date of mailing.

* * * * *

[Revise the fourth paragraph to read as follows:]

If the article was lost, the sender must submit proof of the loss for unnumbered Insured Mail only.

[Revise the fifth paragraph to read as follows:]

For unnumbered Insured Mail articles only, the Postal Service accepts a letter or statement from the addressee, dated at least 21 days after the date the article was mailed, stating that the addressee did not receive the article. The statement, or a copy of it, must be attached to the claim.

* * * * *

Step 4 - The Claim Form

* * * * *

When to Expect Payment

[Revise text to read as follows:]

A properly completed and supported claim is usually processed within 10 business days.

If you have not heard anything within 15 business days, you can check the status online via www.usps.com, call the St. Louis Accounting Service Center Help Desk at 866-974-2733, or ask your Post Office to inquire on the status of your claim.

* * * * *

[Revise the title to read as follows:]

Postal Service Insurance Coverage

[Revise the first paragraph to read as follows:]

Insurance is automatically provided with Express Mail. Insurance can be purchased separately for Insured Mail, Registered Mail, and COD articles.

* * * * *

[Revise the title to read as follows:]

What To Check Off When Filing

[Revise chart to read as follows:]

Type of Mail
Action Insured Mail COD Registered Mail Express Mail Express Mail COD
Form to fill out 1000 1000 1000 1000 1000
File within 60 days from date of mailing for damage claims Y Y Y Y Y
Minimum days to file from Mailing date 21 45 15 7 45
Except: SAM or PAL 45 blank blank blank blank
Surface to APO, FPO, or outside 48 countinguous
states
blank blank blank blank blank
Maximum time to file from mailing date 180 180 180 90 90
File at any Post Office Y Y Y Y Y
File for complete loss* Y Y Y Y Y
File for damage or partial loss** Y Y Y Y Y
Submit original mailing receipt Y Y Y Y Y
Submit evidence of cost or value Y Y Y Y Y
Submit proof of loss For Unnumbered Insured Mail only blank blank blank blank
Type of Mail
Action Insured Mail COD Registered Mail Express Mail Express Mail COD
Submit item, container, wrapper, and packaging for damage or partial loss Y Y Y Y Y

* Sender or addressee may file the claim, whoever holds the original mailing receipt. However, for unnumbered insured mail, only the sender may file.

** Sender or addressee may file

* * * * *

Express Mail Payable Claims

In addition to the types of claims listed on pages 7 and 10, the following are also payable:

[Revise item a to read as follows:]

a. For Express Mail Insurance, nonnegotiable documents are insured against loss, damage, or rifling while in transit. Coverage is limited to $100 per piece (the unit on which postage is paid), subject to a maximum limit per occurrence as provided in paragraph a.4, below. Claims for document reconstruction insurance must be supported by a statement of expense incurred in reconstruction. For this standard, while in transit begins when the Postal Service receives custody of the insured material and ends when the material is delivered to the addressee or, if undeliverable, when the sender receives the material on return. Nonnegotiable documents include audit and business records, commercial papers, and such other written instruments for the conduct and operation of banks and banking institutions that have not been made negotiable or cannot be negotiated or converted into cash without forgery. Nonnegotiable documents can be hard copy, disk, tape, microfilm, or other forms of data storage. Articles such as artwork, collector or antique items, books, pamphlets, reader's proofs, repro proofs, separation negatives, engineering drawings, blueprints, circulars, advertisements, film, negatives, and photographs are considered merchandise, not documents. Indemnity for document reconstruction is paid as follows:

* * * * *

[Revise item a.4 to read as follows:]

4. Catastrophic loss for multiple Express Mail items, such as major fire, limited to $5,000, regardless of the number of Express Mail items, or the identity or number of customers involved. Each claim resulting from a catastrophic loss is first adjudicated individually If the preliminary adjudication exceeds $5,000, the percentage of the sum represented by each individual settlement is applied to the $5,000 to determine each claimant's pro rata share of the final settlement, not to exceed $100 per piece.

[Revise item b to read as follows:]

d. Merchandise insurance coverage is provided against loss, damage, or rifling and is limited to $100. (Additional insurance, up to a maximum liability of $5,000, may be purchased for merchandise valued at more than $100.)

* * * * *

- Revenue and Field Accounting,
Finance, 8-21-03

UPDATE

Electronic Mailing Addresses for Post Offices and Facilities

This article updates the article "Electronic Mailing Addresses for Post Offices and Facilities" in Postal Bulletin 22102 (5-15-03, page 34).

Effective immediately, the following policy and procedural change will occur concerning the electronic mailing address for Post Offices and facilities.

Each facility that submits a PS Form 1412 must have an e-mail account. This account can be a managed account or a distribution list. The e-mail directory uses the following typical naming convention for managed accounts and distribution lists:

Managed account: [~ZIP Code] then [City], [State Abbreviation] (e.g., ~33611 Tampa, FL)

Distribution list: [~ZIP Code] then [City], [State Abbreviation] - [Facility] (e.g., ~97214 Portland, OR - TIGARD BRANCH)

Local Information System (IS) offices have previously created these accounts, which can be located in the e-mail directory by searching by [~ zipcode.]

The accounting service centers (ASCs) will no longer support electronic mailing addresses that contain a specific individual name in the address. All current electronic mailing addresses that correspond to the above naming standard will remain the same. Those with specific names in the address must be changed.

This policy change is necessary to ensure that reports are distributed to the proper facilities and to reduce the maintenance of the electronic mailing addresses for these facilities. This change will be implemented as districts are migrated to the ASCs.

- Finance Business System Portfolio,
Information Technology, and
Revenue and Field Accounting, Finance, 8-21-03

Field Financial Reporting Changes for PFY 2004

The new Postal Fiscal Year (PFY) 2004 begins on October 1, 2003. For the first time in Postal ServiceTM history, all financial data will be transmitted electronically. In addition, all Postal Service business will be reported each business day, eliminating the need for some forms that have been in existence for many years. Additionally:

• Standard Accounting for Retail (SFAR) will be fully implemented.

• All unit data will be transmitted electronically.

• The Standard Field Accounting System (SFAS) and Postmaster Accounting (PMA) System will be retired.

• Accountbooks and Statements of Accounts (SOAs) will be discontinued.

• We will be changing from the current 28-day reporting cycle to monthly accounting periods.

Electronic Transmission of Financial Data

All offices that do not report through Point of Service (POS) ONE or Integrated Retail Terminal (IRT) terminals are required to complete a PS Form 1412-A, Daily Financial Form, or PS Form 1412-B, Daily Financial Report, to support daily electronic transmission. The data from the PS Forms 1412 must be entered into the Small Post Office Reporting Tool (SPORT) application daily. The forms with supporting documentation should be kept in the offices. Offices designated to use the automated systems are as follows:

• MOVES - Offices currently using MOVES will continue to use it, along with PS Form 1412-A, for their daily transmission. Contract Postal Units (CPUs) will continue to forward their PS Form 1412-A to the host Post Office for transmission.

• SPORT - Stations and branches not currently using MOVES will use this application along with PS Form 1412-B for their daily transmission. PS Form 1412-B, April 2003 version, is specifically designed for ease of use by SPORT offices.

We recently revised both forms (PS Form 1412-A in August 2003 and PS Form 1412-B in April 2003).

You may obtain both forms online from the Postal Service PolicyNet Web site at http://blue.usps.gov/cpim; click on Postal Forms. You may also order them from the Material Distribution Center (MDC) as follows:

Touch Tone Order Entry (TTOE): Call 800-332-0317, option 2.

Note: You must be registered to use TTOE. To register, call 800-332-0317, option 1, extension 2925, and follow the prompts to leave a message. (Wait 48 hours after registering before placing your first order).

E-mail: Complete PS Form 7380, MDC Supply Requisition (manually or using FormFlow), and send it as an attachment to the e-mail address MDC Customer Service or to mcustome@usps.gov.

Mail: Mail a completed PS Form 7380 to the MDC at the following address:

SUPPLY REQUISITIONS
MATERIAL DISTRIBUTION CENTER
500 SW GARY ORMSBY DRIVE
TOPEKA KS 66624-9702

Use the following information to order PS Form 1412-A:

PSIN: PS1412A
NSN:
7530-01-000-9295
Unit of Measure:
PD
Minimum Order Quantity:
1
Bulk Pack Quantity:
40
Quick Pick Number:
124
Price:
$1.7681
Edition Date:
08/03

Use the following information to order PS Form 1412-B:

PSIN: PS1412B
NSN:
7530-01-000-9296
Unit of Measure:
PD
Minimum Order Quantity:
2
Bulk Pack Quantity:
60
Quick Pick Number:
125
Price:
$1.0428
Edition Date:
04/03

Accountbooks and Statement of Accounts

Accountbooks and SOAs will be discontinued as of the beginning of PFY 2004. The electronic transmission of daily financial data by all units eliminates the need for accountbooks. Continue to maintain all previous accountbooks and SOAs in accordance with established retention periods.

- Revenue and Field Accounting,
Finance, 8-21-03


International Mail

IMM AND PUBLICATION 51 REVISION

International Mail - Global Express Mail Service to Finland, Greece, and Ireland

Effective September 6, 2003, the Postal ServiceTM is expanding its agreement with Royal Mail Group's Pan-European parcel delivery company, General Logistics System (GLS), for delivery of Global Express MailTM (EMS) items to include Finland, Greece, and Ireland. With these additions, the contractor will deliver EMS items to the following countries:

Austria

Belgium

Denmark

Finland

France

Germany

Greece

Ireland

Italy

Liechtenstein

Luxembourg

Malta

Monaco

Netherlands

San Marino

Sweden

Switzerland

Vatican City

(The contractor also delivers Global AirmailTM Parcel Post (air parcels) to these countries plus Andorra, Gibraltar, Portugal, and Spain.)

Accordingly, certain requirements for EMS items sent to Finland, Greece, and Ireland will change effective September 6, 2003. Depending on the destination country, these changes may include the maximum size and weight, return receipt service, and the need to provide commercial invoices with shipments.

In addition, for the other countries to which the contractor delivers EMS items, we are revising text in the International Mail Manual (IMM) to clarify information regarding required customs forms/endorsements, as well as a few other items as noted in this article.

For more information on EMS service to Europe provided by this contractor, see the GEM Field Information Kit in this issue of the Postal Bulletin.

We will incorporate these revisions into the printed version of IMM 30 and into the next printed version of Publication 51, International Postal Rates and Fees, and also into the online versions of the IMM and Publication 51, both of which can be accessed via Postal Explorer at http://pe.usps.gov.

International Mail Manual (IMM)

* * * * *

2 Conditions for Mailing

* * * * *

220 Global Express Mail

221 Description

* * * * *

221.4 Return Receipt Service

Return Receipt service is available for Global Express Mail items only to the following countries at no additional charge (see 340 for preparation procedures):

[Revise the list in 221.4 to read as follows (remove Greece):]

Argentina
Australia
Bahrain
Guinea-Bissau
Hong Kong
Korea, Republic of (South)
Kuwait
Pakistan
Qatar
Singapore
South Africa
Taiwan
Tunisia

* * * * *

Individual Country Listings

* * * * *

Austria

* * * * *

Global Express Mail (EMS) (220)

* * * * *

Insurance (221.3)

* * * * *

Articles Admitted Required Customs Form/Endorsement
* * * * *
[Revise the text of the third row in the table to read as follows:]
Merchandise and all articles subject to customs duty. PS Form 2976-A, Customs Declaration and Dispatch Note CP 72, inside a PS Form 2976-E, Customs Declaration Envelope CP 91. An invoice, in duplicate, is required for all commercial shipments regardless of value and all personal shipments valued at $300 or more. The invoices must be either affixed to the outside of the parcel or enclosed in PS Form 2976-E with the customs declaration.

Notes:

[Revise the text for the "Notes" to read as follows:]

1. An invoice, in duplicate, is required for all commercial shipments regardless of value and for all personal shipments valued at $300 or more. The invoices must be either affixed to the outside of the parcel or enclosed in PS Form 2976-E with the customs declaration.

2. Arms, weapons, and human remains are prohibited.

3. Coins; banknotes; currency notes (paper money); securities of any kind payable to bearer; traveler's checks; platinum, gold, and silver (manufactured or not); precious stones; jewelry; and other valuable articles are prohibited in EMS shipments to Austria.

4. Express Mail shipments must have a street address. Post office box addresses cannot be used. A local telephone number for addressee should be provided if possible.

* * * * *

Belgium

* * * * *

Global Express Mail (EMS) (220)

* * * * *

Insurance (221.3)

* * * * *

Articles Admitted Required Customs Form/Endorsement
* * * * *
[Revise the text of the third row in the table to read as follows:]
Merchandise and all articles subject to customs duty. PS Form 2976-A, Customs Declaration and Dispatch Note CP 72, inside a PS Form 2976-E, Customs Declaration Envelope CP 91. An invoice, in duplicate, is required for all commercial shipments regardless of value and all personal shipments valued at $300 or more. The invoices must be either affixed to the outside of the parcel or enclosed in PS Form 2976-E with the customs declaration.

Notes:

* * * * *

[Revise the text for the first "Note" to read as follows:]

1. An invoice, in duplicate, is required for all commercial shipments regardless of value and for all personal shipments valued at $300 or more. The invoices must be either affixed to the outside of the parcel or enclosed in PS Form 2976-E with the customs declaration.

* * * * *

Denmark

* * * * *

Global Express Mail (EMS) (220)

* * * * *

Insurance (221.3)

* * * * *

Articles Admitted Required Customs Form/Endorsement
* * * * *
[Revise the text of the third row in the table to read as follows:]
Merchandise and all articles subject to customs duty. PS Form 2976-A, Customs Declaration and Dispatch Note CP 72, inside a PS Form 2976-E, Customs Declaration Envelope CP 91. An invoice, in duplicate, is required for all commercial shipments regardless of value and all personal shipments valued at $300 or more. The invoices must be either affixed to the outside of the parcel or enclosed in PS Form 2976-E with the customs declaration.

Notes:

[Revise the text for the "Notes" to read as follows:]

1. An invoice, in duplicate, is required for all commercial shipments regardless of value and for all personal shipments valued at $300 or more. The invoices must be either affixed to the outside of the parcel or enclosed in PS Form 2976-E with the customs declaration.

2. Arms, weapons, and human remains are prohibited.

3. Coins; banknotes; currency notes (paper money); securities of any kind payable to bearer; traveler's checks; platinum, gold, and silver (manufactured or not); precious stones; jewelry; and other valuable articles are prohibited in EMS shipments to Denmark.

4. Express Mail shipments must have a street address. Post office box addresses cannot be used. A local telephone number for addressee should be provided if possible.

* * * * *

Finland

* * * * *

Global Express Mail (EMS) (220)

* * * * *

Insurance (221.3)

* * * * *

Articles Admitted Required Customs Form/Endorsement
* * * * *
[Revise the text of the third row in the table to read as follows:]
Merchandise and all articles subject to customs duty. PS Form 2976-A, Customs Declaration and Dispatch Note CP 72, inside a PS Form 2976-E, Customs Declaration Envelope CP 91. An invoice, in duplicate, is required for all commercial shipments regardless of value and all personal shipments valued at $300 or more. The invoices must be either affixed to the outside of the parcel or enclosed in PS Form 2976-E with the customs declaration.

Size Limits (223.2)

[Revise the text for "Size Limits" to read as follows:]

Maximum length: 79 inches
Maximum length and girth combined: 108 inches

* * * * *

Notes:

[Revise the text for "Notes" to read as follows:]

1. An invoice, in duplicate, is required for all commercial shipments regardless of value and for all personal shipments valued at $300 or more. The invoices must be either affixed to the outside of the parcel or enclosed in PS Form 2976-E with the customs declaration.

2. Arms, weapons, and human remains are prohibited.

3. Coins; banknotes; currency notes (paper money); securities of any kind payable to bearer; traveler's checks; platinum, gold, and silver (manufactured or not); precious stones; jewelry; and other valuable articles are prohibited in EMS shipments to Finland.

4. Express Mail shipments must have a street address. Post office box addresses cannot be used. A local telephone number for addressee should be provided if possible.

* * * * *

France

* * * * *

Global Express Mail (EMS) (220)

* * * * *

Insurance (221.3)

* * * * *

Articles Admitted Required Customs Form/Endorsement
* * * * *
[Revise the text of the third row in the table to read as follows:]
Merchandise and all articles subject to customs duty. PS Form 2976-A, Customs Declaration and Dispatch Note CP 72, inside a PS Form 2976-E, Customs Declaration Envelope CP 91. An invoice, in duplicate, is required for all commercial shipments regardless of value and all personal shipments valued at $300 or more. The invoices must be either affixed to the outside of the parcel or enclosed in PS Form 2976-E with the customs declaration.

* * * * *

Notes:

[Revise the text for the second "Note" to read as follows:]

2. An invoice, in duplicate, is required for all commercial shipments regardless of value and for all personal shipments valued at $300 or more. The invoices must be either affixed to the outside of the parcel or enclosed in PS Form 2976-E with the customs declaration.

* * * * *

Germany

* * * * *

Global Express Mail (EMS) (220)

* * * * *

Insurance (221.3)

* * * * *

Articles Admitted Required Customs Form/Endorsement
* * * * *
[Revise the text of the third row in the table to read as follows:]
Merchandise and all articles subject to customs duty. PS Form 2976-A, Customs Declaration and Dispatch Note CP 72, inside a PS Form 2976-E, Customs Declaration Envelope CP 91. An invoice, in duplicate, is required for all commercial shipments regardless of value and all personal shipments valued at $300 or more. The invoices must be either affixed to the outside of the parcel or enclosed in PS Form 2976-E with the customs declaration.

* * * * *

[Revise the text for "Return Receipt Service" to read as follows:]

Return Receipt Service (221.4) NOT Available

Notes:

[Revise the text for the first and second "Notes" to read as follows:]

1. An invoice, in duplicate, is required for all commercial shipments regardless of value and for all personal shipments valued at $300 or more. The invoices must be either affixed to the outside of the parcel or enclosed in PS Form 2976-E with the customs declaration.

2. Arms, weapons, and human remains are prohibited.

* * * * *

Greece

* * * * *

Global Express Mail (EMS) (220)

[In the Global Express Mail table, revise the last line to read "Weight Limit: 70 lbs."]

Insurance (221.3)

* * * * *

Articles Admitted Required Customs Form/Endorsement
* * * * *
[Revise the text of the third row in the table to read as follows:]
Merchandise and all articles subject to customs duty. PS Form 2976-A, Customs Declaration and Dispatch Note CP 72, inside a PS Form 2976-E, Customs Declaration Envelope CP 91. An invoice, in duplicate, is required for all commercial shipments regardless of value and all personal shipments valued at $300 or more. The invoices must be either affixed to the outside of the parcel or enclosed in PS Form 2976-E with the customs declaration.

Size Limits (223.2)

[Revise the text for "Size Limits" to read as follows:]

Maximum length: 79 inches
Maximum length and girth combined: 108 inches

[Revise the text for "Return Receipt Service" to read as follows:]

Return Receipt Service (221.4) NOT Available

[Revise the heading and text for "Note" to read as follows:]

Notes:

1. An invoice, in duplicate, is required for all commercial shipments regardless of value and for all personal shipments valued at $300 or more. The invoices must be either affixed to the outside of the parcel or enclosed in PS Form 2976-E with the customs declaration.

2. Arms, weapons, and human remains are prohibited.

3. Coins; banknotes; currency notes (paper money); securities of any kind payable to bearer; traveler's checks; platinum, gold, and silver (manufactured or not); precious stones; jewelry; and other valuable articles are prohibited in EMS shipments to Greece.

4. Express Mail shipments must have a street address. Post office box addresses cannot be used. A local telephone number for addressee should be provided if possible.

* * * * *

Ireland

* * * * *

Global Express Mail (EMS) (220)

[In the Global Express Mail table, revise the last line to read "Weight Limit: 70 lbs."]

Insurance (221.3)

* * * * *

Articles Admitted Required Customs Form/Endorsement
* * * * *
[Revise the text of the third row in the table to read as follows:]
Merchandise and all articles subject to customs duty. PS Form 2976-A, Customs Declaration and Dispatch Note CP 72, inside a PS Form 2976-E, Customs Declaration Envelope CP 91. An invoice, in duplicate, is required for all commercial shipments regardless of value and all personal shipments valued at $300 or more. The invoices must be either affixed to the outside of the parcel or enclosed in PS Form 2976-E with the customs declaration.

Size Limits (223.2)

[Revise the text for "Size Limits" to read as follows:]

Maximum length: 79 inches
Maximum length and girth combined: 108 inches

* * * * *

Notes:

[Revise the text for "Notes" to read as follows:]

1. An invoice, in duplicate, is required for all commercial shipments regardless of value and for all personal shipments valued at $300 or more. The invoices must be either affixed to the outside of the parcel or enclosed in PS Form 2976-E with the customs declaration.

2. Arms, weapons, and human remains are prohibited.

3. Coins; banknotes; currency notes (paper money); securities of any kind payable to bearer; traveler's checks; platinum, gold, and silver (manufactured or not); precious stones; jewelry; and other valuable articles are prohibited in EMS shipments to Ireland.

4. Express Mail shipments must have a street address. Post office box addresses cannot be used. A local telephone number for addressee should be provided if possible.

5. All items must have both the county and city in the address.

* * * * *

Italy

* * * * *

Global Express Mail (EMS) (220)

* * * * *

Insurance (221.3)

* * * * *

Articles Admitted Required Customs Form/Endorsement
* * * * *
[Revise the text of the third row in the table to read as follows:]
Merchandise and all articles subject to customs duty. PS Form 2976-A, Customs Declaration and Dispatch Note CP 72, inside a PS Form 2976-E, Customs Declaration Envelope CP 91. An invoice, in duplicate, is required for all commercial shipments regardless of value and all personal shipments valued at $300 or more. The invoices must be either affixed to the outside of the parcel or enclosed in PS Form 2976-E with the customs declaration.

* * * * *

Notes:

[Revise the text for the first "Note" to read as follows:]

1. An invoice, in duplicate, is required for all commercial shipments regardless of value and for all personal shipments valued at $300 or more. The invoices must be either affixed to the outside of the parcel or enclosed in PS Form 2976-E with the customs declaration.

* * * * *

Liechtenstein

* * * * *

Global Express Mail (EMS) (220)

* * * * *

Insurance (221.3)

* * * * *

Articles Admitted Required Customs Form/Endorsement
* * * * *
[Revise the text of the third row in the table to read as follows:]
Merchandise and all articles subject to customs duty. PS Form 2976-A, Customs Declaration and Dispatch Note CP 72, inside a PS Form 2976-E, Customs Declaration Envelope CP 91. An invoice, in duplicate, is required for all commercial shipments regardless of value and all personal shipments valued at $300 or more. The invoices must be either affixed to the outside of the parcel or enclosed in PS Form 2976-E with the customs declaration.

* * * * *

Notes:

[Revise the text for the first "Note" to read as follows:]

1. An invoice, in duplicate, is required for all commercial shipments regardless of value and for all personal shipments valued at $300 or more. The invoices must be either affixed to the outside of the parcel or enclosed in PS Form 2976-E with the customs declaration.

* * * * *

Luxembourg

* * * * *

Global Express Mail (EMS) (220)

* * * * *

Insurance (221.3)

* * * * *

Articles Admitted Required Customs Form/Endorsement
* * * * *
[Revise the text of the third row in the table to read as follows:]
Merchandise and all articles subject to customs duty. PS Form 2976-A, Customs Declaration and Dispatch Note CP 72, inside a PS Form 2976-E, Customs Declaration Envelope CP 91. An invoice, in duplicate, is required for all commercial shipments regardless of value and all personal shipments valued at $300 or more. The invoices must be either affixed to the outside of the parcel or enclosed in PS Form 2976-E with the customs declaration.

* * * * *

Notes:

[Revise the text for the first "Note" to read as follows:]

1. An invoice, in duplicate, is required for all commercial shipments regardless of value and for all personal shipments valued at $300 or more. The invoices must be either affixed to the outside of the parcel or enclosed in PS Form 2976-E with the customs declaration.

* * * * *

Malta

* * * * *

Global Express Mail (EMS) (220)

* * * * *

Insurance (221.3)

* * * * *

Articles Admitted Required Customs Form/Endorsement
* * * * *
[Revise the text of the third row in the table to read as follows:]
Merchandise and all articles subject to customs duty. PS Form 2976-A, Customs Declaration and Dispatch Note CP 72, inside a PS Form 2976-E, Customs Declaration Envelope CP 91. An invoice, in duplicate, is required for all commercial shipments regardless of value and all personal shipments valued at $300 or more. The invoices must be either affixed to the outside of the parcel or enclosed in PS Form 2976-E with the customs declaration.

* * * * *

Notes:

[Revise the text for the first "Note" to read as follows:]

1. An invoice, in duplicate, is required for all commercial shipments regardless of value and for all personal shipments valued at $300 or more. The invoices must be either affixed to the outside of the parcel or enclosed in PS Form 2976-E with the customs declaration.

* * * * *

Netherlands

* * * * *

Global Express Mail (EMS) (220)

* * * * *

Insurance (221.3)

* * * * *

Articles Admitted Required Customs Form/Endorsement
* * * * *
[Revise the text of the third row in the table to read as follows:]
Merchandise and all articles subject to customs duty. PS Form 2976-A, Customs Declaration and Dispatch Note CP 72, inside a PS Form 2976-E, Customs Declaration Envelope CP 91. An invoice, in duplicate, is required for all commercial shipments regardless of value and all personal shipments valued at $300 or more. The invoices must be either affixed to the outside of the parcel or enclosed in PS Form 2976-E with the customs declaration.

* * * * *

Notes:

[Revise the text for the first "Note" to read as follows:]

1. An invoice, in duplicate, is required for all commercial shipments regardless of value and for all personal shipments valued at $300 or more. The invoices must be either affixed to the outside of the parcel or enclosed in PS Form 2976-E with the customs declaration.

* * * * *

San Marino

* * * * *

Global Express Mail (EMS) (220)

* * * * *

Insurance (221.3)

* * * * *

Articles Admitted Required Customs Form/Endorsement
* * * * *
[Revise the text of the third row in the table to read as follows:]
Merchandise and all articles subject to customs duty. PS Form 2976-A, Customs Declaration and Dispatch Note CP 72, inside a PS Form 2976-E, Customs Declaration Envelope CP 91. An invoice, in duplicate, is required for all commercial shipments regardless of value and all personal shipments valued at $300 or more. The invoices must be either affixed to the outside of the parcel or enclosed in PS Form 2976-E with the customs declaration.

* * * * *

Notes:

[Revise the text for the first "Note" to read as follows:]

1. An invoice, in duplicate, is required for all commercial shipments regardless of value and for all personal shipments valued at $300 or more. The invoices must be either affixed to the outside of the parcel or enclosed in PS Form 2976-E with the customs declaration.

* * * * *

Sweden

* * * * *

Global Express Mail (EMS) (220)

* * * * *

Insurance (221.3)

* * * * *

Articles Admitted Required Customs Form/Endorsement
* * * * *
[Revise the text of the third row in the table to read as follows:]
Merchandise and all articles subject to customs duty. PS Form 2976-A, Customs Declaration and Dispatch Note CP 72, inside a PS Form 2976-E, Customs Declaration Envelope CP 91. An invoice, in duplicate, is required for all commercial shipments regardless of value and all personal shipments valued at $300 or more. The invoices must be either affixed to the outside of the parcel or enclosed in PS Form 2976-E with the customs declaration.

* * * * *

Notes:

[Revise the text for the first "Note" to read as follows:]

1. An invoice, in duplicate, is required for all commercial shipments regardless of value and for all personal shipments valued at $300 or more. The invoices must be either affixed to the outside of the parcel or enclosed in PS Form 2976-E with the customs declaration.

* * * * *

Switzerland

* * * * *

Global Express Mail (EMS) (220)

* * * * *

Insurance (221.3)

* * * * *

Articles Admitted Required Customs Form/Endorsement
* * * * *
[Revise the text of the third row in the table to read as follows:]
Merchandise and all articles subject to customs duty. PS Form 2976-A, Customs Declaration and Dispatch Note CP 72, inside a PS Form 2976-E, Customs Declaration Envelope CP 91. An invoice, in duplicate, is required for all commercial shipments regardless of value and all personal shipments valued at $300 or more. The invoices must be either affixed to the outside of the parcel or enclosed in PS Form 2976-E with the customs declaration.

* * * * *

Notes:

[Revise the text for the first "Note" to read as follows:]

1. An invoice, in duplicate, is required for all commercial shipments regardless of value and for all personal shipments valued at $300 or more. The invoices must be either affixed to the outside of the parcel or enclosed in PS Form 2976-E with the customs declaration.

* * * * *

Vatican City

* * * * *

Global Express Mail (EMS) (220)

* * * * *

Insurance (221.3)

* * * * *

Articles Admitted Required Customs Form/Endorsement
* * * * *
[Revise the text of the third row in the table to read as follows:]
Merchandise and all articles subject to customs duty. PS Form 2976-A, Customs Declaration and Dispatch Note CP 72, inside a PS Form 2976-E, Customs Declaration Envelope CP 91. An invoice, in duplicate, is required for all commercial shipments regardless of value and all personal shipments valued at $300 or more. The invoices must be either affixed to the outside of the parcel or enclosed in PS Form 2976-E with the customs declaration.

* * * * *

Notes:

[Revise the text for the first "Note" to read as follows:]

1. An invoice, in duplicate, is required for all commercial shipments regardless of value and for all personal shipments valued at $300 or more. The invoices must be either affixed to the outside of the parcel or enclosed in PS Form 2976-E with the customs declaration.

* * * * *

Publication 51, International Postal Rates and Fees

* * * * *

Country Listing

[In the Country Listing, revise the entries for Greece and Ireland to read as follows:]

Country EMS Rate Group EMS
Max. Weight Limit (lb.)
Airmail Parcel
Post Rate Group
Economy (Surface)
Parcel Post Rate Group
Parcel
Post Max. Weight
Limit (lb.)
Parcel
Post
Insurance
Indemnity
Limit ($)
Letter- post
Rate Group *
GXG Rate Group
* * * * *
Greece 7 70 6 6 70 Air
44 Econ.
5000 Air
500 Econ.
3 6
* * * * *
Ireland 6 70 6 6 70 Air
66 Econ.
5000 Air
1425 Econ.
3* 3

* * * * *

- International Product Development,
Pricing and Classification, 8-21-03

Global Express Mail - Single-Ply Label Web Tool

Effective August 22, 2003, the United States Postal Service® will launch a new Postal ServiceTM Web Tool that provides customers who use the Internet with the ability to generate and print Global Express MailTM labels from their personal computers. This new application program interface (API) will produce a single-ply, black-and-white Global Express Mail label with both a label barcode and a customs form barcode. This label conforms to the format for Postal Service standard shipping labels and thus eliminates the need to have a separate customs form for mailing. See page 34 for a sample of a Global Express Mail label with the integrated customs declaration form and barcode.

Initially, this new API will be available on a beta-test basis only. Mailers who would like more information on this new online Global Express Mail API should e-mail their request to webtools@usps.com.

The single-ply Global Express Mail label is available on the Postal Service Internet, through the Click-N-ShipTM Web site at http://sss-web.usps.com, and through the Web Tools Web site at www.uspswebtools.com. Users must pay postage for single-ply Global Express Mail labels by adhesive stamps, meter stamps, postage validation imprinter (PVI), or PC Postage®. At this time, the Postal Service does not allow customers to pay through Express Mail Corporate Accounts (EMCAs).

Service Standards

The basic service criteria and delivery of the mail remain unchanged for the single-ply Global Express Mail label. For additional information on Global Express Mail service, visit our Web site at www.usps.com/global/globalexpressmail.htm.

Acceptance

The acceptance criteria for shipments with single-ply Global Express Mail labels are similar to the current multi- ply Global Express Mail labels. Customers can deposit items weighing less than 1 pound in an Express Mail collection box; customers can present items of any weight at a designated Postal Service facility, or leave them for pick-up by a carrier or Postal Service employee. International Mail Manual (IMM) 220 lists the requirements for acceptance.

POS ONE/IRT offices process Global Express Mail items with the single-ply label the same way as they process current multi-ply Global Express Mail labels. If prompted for a customs form, POS ONE sites must scan the customs declaration number barcode at the left of the label rather than using a separate customs form. The Online form now has two barcodes. There is no Finance Copy to file or Customer Copy attached to the label. The Postal Service has developed a daily log form to allow manual offices (non-POS ONE/IRT sites) to record the Global Express Mail acceptance information and send it to the district Express Mail Office for data entry. These forms are automatically distributed to all offices.

To support the implementation of this program, the Postal Service has slightly modified the standard operating procedures for retail acceptance and handling of short-paid items. Retail Operations will distribute the new procedures to the field, beginning August 15, 2003.

- International Product Development,
Product Development, 8-21-03

sample of a global express mail label with the integrated customs declaration form and barcode.

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ICM UPDATES

International Customized Mail

We have combined ICM updates into one Postal Bulletin article to save space and paper. 5 ICM updates appear here.

On May 5, 2003, the Postal ServiceTM entered into an International Customized Mail (ICM) Service Agreement with a Qualifying Mailer. In accordance with International Mail Manual (IMM) 297.4, the Postal Service now makes public the following information concerning the Agreement:

a. Term: January 1, 2003, through December 31, 2003.

b. Type of mail: Global Express MailTM (EMS). Every item must conform to the mailing requirements set forth in the IMM for EMS.

c. Destination countries: Worldwide.

d. Service provided by the Postal Service: The Postal Service has agreed to transport EMS to international destinations for delivery by the appropriate authorities.

e. Minimum volume commitments: The Mailer has agreed to meet an annualized minimum commitment of 3,000 pieces of EMS.

f. Worksharing: The Mailer has agreed to:

1. Comply with the terms and conditions for mailing EMS as set forth in the IMM.

2. Pay postage for EMS by means of a dedicated Express Mail Corporate Account (EMCA) in accordance with the EMCA requirements set forth in the Domestic Mail Manual (DMM).

g. Rates: The Mailer has agreed to pay postage at a rate discounted at twelve (12) percent off nondiscounted published rates in effect on the date of mailing in accordance with Exhibit 1.

Exhibit 1

Annualized Volume or Annualized Postage Discount Applied
600 - 999 pieces or
$12,000 - $19,999
8%
1,000 - 2,999 pieces or
$20,000 - $59,999
10
3,000 or more pieces or
$60,000 or more
12

On July 22, 2003, the Postal Service entered into an International Customized Mail (ICM) Service Agreement with a Qualifying Mailer. In accordance with International Mail Manual (IMM) 297.4, the Postal Service now makes public the following information concerning the Agreement:

a. Term: August 5, 2003, through August 4, 2006.

b. Type of mail: Global Express MailTM (EMS). Every item must conform to the mailing requirements set forth in the IMM for EMS.

c. Destination countries: Worldwide.

d. Service provided by the Postal Service: The Postal Service has agreed to transport EMS to international destinations for delivery by the appropriate authorities.

e. Minimum volume commitments: The Mailer has agreed to meet an annualized minimum commitment of $60,000 in postage for EMS.

f. Worksharing: The Mailer has agreed to:

1. Comply with the terms and conditions for mailing EMS as set forth in the IMM.

2. Pay postage for EMS by means of a dedicated Express Mail Corporate Account (EMCA) in accordance with the EMCA requirements set forth in the Domestic Mail Manual (DMM).

g. Rates: The Mailer has agreed to pay postage at a rate discounted at twelve (12) percent off nondiscounted published rates in effect on the date of mailing in accordance with Exhibit 1.

Exhibit 1

Annualized Volume or Annualized Postage Discount Applied
600 - 999 pieces or
$12,000 - $19,999
8%
1,000 - 2,999 pieces or
$20,000 - $59,999
10
3,000 or more pieces or
$60,000 or more
12

On July 23, 2003, the Postal Service entered into an International Customized Mail (ICM) Service Agreement with a Qualifying Mailer. In accordance with International Mail Manual (IMM) 297.4, the Postal Service now makes public the following information concerning the Agreement:

a. Term: August 6, 2003, through August 5, 2004.

b. Type of mail: Global Express MailTM (EMS). Every item must conform to the mailing requirements set forth in the IMM for EMS.

c. Destination countries: Worldwide.

d. Service provided by the Postal Service: The Postal Service has agreed to transport EMS to international destinations for delivery by the appropriate authorities.

e. Minimum volume commitments: The Mailer has agreed to meet an annualized minimum commitment of $20,000 in postage for EMS.

f. Worksharing: The Mailer has agreed to:

1. Comply with the terms and conditions for mailing EMS as set forth in the IMM.

2. Pay postage for EMS by means of a dedicated Express Mail Corporate Account (EMCA) in accordance with the EMCA requirements set forth in the Domestic Mail Manual (DMM).

g. Rates: The Mailer has agreed to pay postage at a rate discounted at ten (10) percent off nondiscounted published rates in effect on the date of mailing in accordance with Exhibit 1.

Exhibit 1

Annualized Volume or Annualized Postage Discount Applied
600 - 999 pieces or
$12,000 - $19,999
8%
1,000 - 2,999 pieces or
$20,000 - $59,999
10
3,000 or more pieces or
$60,000 or more
12

On October 28, 2002, the Postal Service entered into an International Customized Mail (ICM) Service Agreement with a Qualifying Mailer. In accordance with International Mail Manual (IMM) 297.4, the Postal Service now makes public the following information concerning the Agreement:

a. Term: November 12, 2003, through November 11, 2003.

b. Type of mail: Global Express MailTM (EMS). Every item must conform to the mailing requirements set forth in the IMM for EMS.

c. Destination countries: Worldwide.

d. Service provided by the Postal Service: The Postal Service has agreed to transport EMS to international destinations for delivery by the appropriate authorities.

e. Minimum volume commitments: The Mailer has agreed to meet an annualized minimum commitment of 3,000 pieces of EMS.

f. Worksharing: The Mailer has agreed to:

1. Comply with the terms and conditions for mailing EMS as set forth in the IMM.

2. Pay postage for EMS by means of a dedicated Express Mail Corporate Account (EMCA) in accordance with the EMCA requirements set forth in the Domestic Mail Manual (DMM).

g. Rates: The Mailer has agreed to pay postage at a rate discounted at twelve (12) percent off nondiscounted published rates in effect on the date of mailing in accordance with Exhibit 1.

Exhibit 1

Annualized Volume or Annualized Postage Discount Applied
600 - 999 pieces or
$12,000 - $19,999
8%
1,000 - 2,999 pieces or
$20,000 - $59,999
10
3,000 or more pieces or
$60,000 or more
12

On July 24, 2003, the Postal Service entered into an International Customized Mail (ICM) Service Agreement with a Qualifying Mailer. In accordance with International Mail Manual (IMM) 297.4, the Postal Service now makes public the following information concerning the Agreement:

a. Term: August 7, 2003, through August 6, 2004.

b. Type of mail: Global Express MailTM (EMS). Every item must conform to the mailing requirements set forth in the IMM for EMS.

c. Destination countries: Worldwide.

d. Service provided by the Postal Service: The Postal Service has agreed to transport EMS to international destinations for delivery by the appropriate authorities.

e. Minimum volume commitments: The Mailer has agreed to meet an annualized minimum commitment of 1,000 pieces of EMS or $20,000 in postage for EMS.

f. Worksharing: The Mailer has agreed to:

1. Comply with the terms and conditions for mailing EMS as set forth in the IMM.

2. Pay postage for EMS by means of a dedicated Express Mail Corporate Account (EMCA) in accordance with the EMCA requirements set forth in the Domestic Mail Manual (DMM).

g. Rates: The Mailer has agreed to pay postage at a rate discounted at ten (10) percent off nondiscounted published rates in effect on the date of mailing in accordance with Exhibit 1.

Exhibit 1

Annualized Volume or Annualized Postage Discount Applied
600 - 999 pieces or
$12,000 - $19,999
8%
1,000 - 2,999 pieces or
$20,000 - $59,999
10
3,000 or more pieces or
$60,000 or more
12

- Pricing Strategy,
Pricing and Classification, 8-21-03

 

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