Domestic Mail
FIELD INFORMATION KIT
USPS® insurance purchased online was released in September 2004 as an expanded insurance service available on
USPS.com® for Click-N-Ship® services. And soon this easy-to-use online option will be available through the eBay® Web
site, thereby allowing eBay sellers to purchase insurance through the integrated shipping solution offered by the Postal
ServiceTM.
In early November 2004, eBay sellers using eBay Online Postage will be able to purchase up to $200 worth of insurance online to cover lost, rifled, or damaged packages. In addition to providing this option for domestic Express Mail® and
Priority Mail® items, eBay sellers will be able to purchase online insurance for First-Class Mail® parcels, Parcel Post® service, and Media Mail® pieces.
To make this offering even more appealing to eBay sellers, the electronic shipping label generated by eBay Online Postage will include a barcode indicating the addition of insurance. Additional labels, forms, or stickers will not be required.
This information kit contains the following elements that are designed to inform employees about this new service:
• Stand-Up Talk for All Employees
• Fact Sheet
• Frequently Asked Questions
• Label-Recognition Poster
USPS® insurance purchased online, our expanded insurance service on USPS.com® for Click-N-Ship® users, was released in September 2004. And soon this easy-to-use online option will be available through the eBay® Web site, thereby
allowing eBay sellers to purchase insurance through the integrated shipping solution found within the eBay Web site.
In early November 2004, eBay sellers who print labels and pay for postage online using eBay Online Postage will also
be able to purchase insurance coverage of up to $200 to cover lost, rifled, or damaged packages.
USPS insurance purchased online works the same way and costs the same as retail insurance. In addition to offering
this option for domestic Express Mail® and Priority Mail® items, eBay sellers will also be able to use eBay's Online Postage
feature to purchase insurance for First-Class Mail® parcels, Parcel Post® service, and Media Mail® pieces.
If you have questions or want to read more about USPS insurance purchased online available through eBay, see the
Field Information Kit in the October 14, 2004, issue of the Postal Bulletin.
You can now add USPS® insurance when you print shipping labels and purchase postage online.
• USPS insurance purchased online is currently available with Click-N-Ship® service.
• It will be available to eBay users in early November 2004.
• Up to $200 indemnity coverage is available.
• No extra forms are needed.
• Because online labels always include Delivery ConfirmationTM service, you can also check your delivery status online!
Using Click-N-Ship service, you can add insurance online to the following domestic services:
• Express Mail® service.
• Priority Mail® service.
Using eBay, you can add insurance online to the following domestic services:
• Express Mail service.
• Priority Mail service.
• Parcel Post® service.
• Media Mail® service.
• First-Class Mail® parcels.
Insurance fees online are the same as at Post OfficeTM facilities and are based on the amount of coverage needed up to
$200:
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Fee
|
Insurance Coverage
|
|
$1.30
|
$0.01 to $50
|
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$2.20
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$50.01 to $100
|
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$3.20
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$100.01 to $200
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Express Mail service provides insurance up to $100 free of charge. Additional coverage up to $200 costs $1. Delivery
Confirmation fees apply for Parcel Post service, Media Mail pieces, and First-Class Mail parcels.
You can send your items with USPS insurance purchased online in the following ways:
• For Express Mail and Priority Mail service, request a carrier pickup online at www.usps.com/shipping/carrierpickup.
• Take your items to your local Post Office facility.
• Place your items in your mailbox.
• Drop your items in a Postal ServiceTM collection box.
• Hand your items to your delivery carrier.
If you need to insure your item for more than $200, visit any Post Office facility, where you can purchase insurance for
up to $5,000. You cannot combine USPS insurance purchased online with insurance purchased at a Post Office facility.
Here's how and where you can file a claim:
• Visit the "How to File Insurance Claims" page on USPS.com® at www.usps.com/insuranceclaims for instructions on
how to file a claim for insurance purchased online.
• Download and complete PS Form 1000, Domestic Claim or Registered MailTM Inquiry.
• Take the completed PS Form 1000, your proof of insurance (i.e., your online label record or shipping history printout),
and evidence of value (e.g., sales receipt or invoice) to your Post Office facility for processing.
Yes, indemnity coverage is available online for up to $200 for lost, rifled, or damaged packages.
Click-N-Ship® offers insurance for the following services of domestic mail:
• Express Mail® service.
• Priority Mail® service.
eBay offers insurance for the following services of domestic mail:
• Express Mail service.
• Priority Mail service.
• Parcel Post® service.
• Media Mail® service.
• First-Class Mail® parcels.
Express Mail service provides insurance up to $100 at no additional cost. Additional coverage up to $200 costs $1.
Yes, USPS® insurance purchased online costs the same and the fees are based on the amount of coverage needed up
to $200.
|
Fee
|
Insurance Coverage
|
|
$1.30
|
$0.01 to $50
|
|
$2.20
|
$50.01 to $100
|
|
$3.20
|
$100.01 to $200
|
Express Mail service provides insurance up to $100 free of charge. Additional coverage up to $200 costs $1. For eBay
purchases, Delivery ConfirmationTM fees will apply for Parcel Post service, Media Mail pieces, and First-Class Mail parcels.
Visit any Post Office facility, where you can purchase insurance for up to $5,000. You cannot combine USPS insurance
purchased online with insurance purchased at a Post Office facility.
You can take it to your local Post Office facility, drop it in a Postal ServiceTM collection box, place it in your mailbox, or
hand it to your delivery carrier.
For Express Mail and Priority Mail service, you can also request a free carrier pickup at www.usps.com/shipping/carrierpickup. Just prepare your package - including postage - before your carrier arrives. Your carrier will pick it up the
next Postal Service delivery day.
You may file a claim as follows:
• Visit the "How to File Insurance Claims" page on USPS.com® at www.usps.com/insuranceclaims for instructions on
how to file a claim for insurance purchased online.
• Download and complete PS Form 1000, Domestic Claim or Registered MailTM Inquiry.
• Take the completed PS Form 1000, proof of insurance (i.e., online label record or shipping history printout), and
evidence of value (i.e., sales receipt or invoice) to any Post Office facility for processing.
To print eBay labels, you actually go through PayPal (the preferred way to send secure payments on eBay), so send an
e-mail using the "Contact Us" link found on the bottom of every PayPal page. If you're printing Click-N-Ship labels, send an
e-mail using the "Contact Us" link found on the bottom of every USPS.com page. Make certain you contact only the site
you used. Please include your account number, label number(s), transaction number and date(s), and details about your
system for technical questions.
No, coverage is not provided for consequential losses, delay, concealed damage, spoilage of perishable items, articles
improperly packaged, articles too fragile to withstand normal handling in the mail, or prohibited articles. These policies can
be found on the "How to File Insurance Claims" page on USPS.com at www.usps.com/insuranceclaims. For additional
information, see Domestic Mail Manual (DMM) S010.2.14.
- USPS.com, Product Development, 10-14-04
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