What a year it was!
2004 was simply remarkable.
Thank you for taking care of your customers.
• Customer satisfaction and service are at all time highs, including the first-ever 96 percent on overnight EXFC in quarter 3.
Thank you for selling up at the window and picking up at the door.
• We're seeing positive results as we offer our customers convenience and fresh
choices.
Thank you for taking care of yourselves and your families.
• Workplace accidents are down 13 percent.
Thank you for letting us know how you feel about USPS.
• VOE response rates are up.
You've got postal pride and it delivers!
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