NOTICE
Checks Found in Undeliverable Mail
Mail Recovery Centers (MRCs) process
all undeliverable checks received daily - more than 7,000. In order to
streamline the handling of these undeliverable checks, MRCs use an automated
system providing quicker notification to customers regarding the disposition
of their mailing. The automated system scans checks found in undeliverable
mail, creates a letter with an electronic image of the check, and inserts
the letter into an envelope for immediate
mailing to the check owner. The
letter explains why the check could not be delivered and notifies the
customer that, for security reasons, the check will be shredded. The letter
can also be used to explain to creditors why a payment was late.
For more information on mail recovery
operations, see http://blue.usps.gov/caweb/ccc/mro/welcome.htm.
- Corporate Customer Contact,
Consumer Affairs, 3-17-05
NOTICE
Undeliverable Samples, Books, and Sound Recordings
What does your office do with undeliverable samples,
books, and sound recordings?
The Postal Operations Manual (POM), section 69, Dead Mail, outlines postal policy on the disposition
of undeliverable mail by local Post OfficesTM and mail recovery centers
(MRCs). Because interpretation of this policy has varied from office to
office, the following information is provided to clarify these instructions
and ensure consistent handling.
What can be donated locally?
Post Offices can donate undeliverable
product samples to local charitable or public organizations, such as food
banks or shelters. These samples are generally used for advertising and
include items such as cereal, soaps, and toothpaste. Samples should be
donated impartially and equitably and are not to be resold for profit.
Dispose as waste all samples unable to be donated (POM 691.533b).
Undeliverable food, newspapers,
and periodicals also can be donated locally. See POM 691.531 for guidelines
on these items.
How are undeliverable books and sound recordings handled?
Send all undeliverable books, movies,
and sound recordings to the MRC. They are not to be treated as samples
and should not be donated locally. See POM 692.25 for information on the
disposal of undeliverable books and sound recordings. For a list of items
that should not be sent to the MRC, refer to http://blue.usps.gov/caweb/ccc/mro/not_
processed.htm.
- Corporate Customer Contact,
Consumer Affairs, 3-17-05
ALERT
Counterfeit Postal Money Orders Continue to Appear
at Post Offices
The latest scam involving counterfeit
postal money orders continues to hit Post OfficesTM and banks nationwide,
and it is costing its victims millions of dollars each month. |
Alert Postal ServiceTM retail and acceptance
clerks are already intercepting and identifying record numbers of bogus
financial instruments. But it is especially important that all Postal
Service employees be on the lookout for counterfeit postal money orders
being used in this ongoing scam.
The scam most often begins with
what appears to be innocent contact with an individual via the Internet
- either in a chat room, on an online auction site, or by e-mail.
Con artists posing as students,
American tourists, or military personnel stationed overseas plead for
help in cashing checks and money orders. They ask their victims to cash
the instrument, keep a portion of the money as a "gift," and
then wire back the funds - usually to an overseas address. In many cases,
the con artist will mail multiple money orders for the victim to cash.
These fraudsters also use the scam
to purchase goods or services over the Internet. The fraudster offers
to pay with a check or money order that exceeds the actual price. Again,
the victim is told to keep a portion of the money and to transfer the
remainder back to the scam artist electronically.
The problem? The postal money orders
are counterfeit.
Postal Service employees play an
important role in stopping this crime - before it happens - to protect
Postal Service revenue and to protect our customers.
Familiarize yourself with the security
features contained within every genuine postal money order. Look for the
following:
• A watermark of Benjamin Franklin.
When the money order is held up to the light, the watermark is visible
within the white oval on the left front side. The watermark is also visible
from the reverse side when held up to the light.
• A dark security thread running
top-to-bottom to the right of the Benjamin Franklin watermark. When the
money order is held up to the light, the security thread reveals the micro-printed
letters "USPS" alternating right-side-up and upside-down throughout
the thread. These letters will not appear until the money order is held
up to the light.
Paying close attention to these
security features protects the Postal Service and its customers.
Although the cash value of counterfeit
postal money orders varies, most of the bogus money orders display a value
between $900 and $1000. In addition, be aware that some victims of this
scam will present multiple postal money orders for cashing at the same
time.
Postal money orders are an important
service. More than 188 million customers last year relied on postal money
orders to pay bills and transfer money. Help us keep that customer trust
by recognizing fraud before it happens.
If you believe a customer has a
counterfeit postal money order, urge the customer to contact his or her
local Postal Inspector immediately for further assistance.
For more information about the security
features of postal money orders - or to report suspected money-order fraud
- visit the Postal Inspection Service Web site at www.usps.com/postalinspectors.
- Congressional and Public Affairs,
Postal Inspection Service, 3-17-05
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