Retail

ALL IRT AND DEBIT/CREDIT CARD OFFICES

Setting Clocks for Daylight Saving Time

Managers must ensure that before opening for business on Monday, April 4, 2005, the clocks in all integrated retail terminals (IRTs) and debit/credit card terminals under their control are set forward (in most locations) 1 hour to reflect the change to Daylight Saving Time. Facilities with Saturday night operations should reset the time as soon as possible after the 2 A.M. start time, Sunday, April 3, 2005.

The correct system time in IRTs is critical since their internal clocks are used to verify Express Mail® and Global Express GuaranteedTM acceptance times and service commitments. The IRT system time is also printed on customer receipts and employee reports. It is very important that the debit/credit card terminal clocks be set to the correct day, date, and time as this will help reduce the possibility of accepting an expired debit/credit card.

IRTs

On the UNISYS III Supervisor Disk, select menu item 11, Set System Date and Time, from the Control menu, and perform the following steps:

1. Observe that the date appears.

2. Press the ENTER key to accept the current date. The time appears.

3. Press the CE key to clear the time.

4. Enter correct Daylight Saving Time in military format (examples: 8 A.M. = 0800, 1:30 P.M. = 1330).

5. Press the ENTER key to save the corrected time. The Control menu appears.

6. Observe that the corrected time is displayed in the upper right-hand corner of the screen.

Tranz 380 Debit/Credit Card Terminals

For Tranz 380 debit/credit card terminals, follow these steps:

You must make an entry for each selection, even if the display is correct.

Note: The date and time of Tranz 380s located in Europe should be set to Eastern (New York) time. The date and time of Tranz 380s located in the Pacific should be set to Pacific (San Francisco) time.

Displaying the Clock and Calendar

To verify the existing date and time of the clock in the terminal, follow these steps:

Retail Consolidation Unit (RCU)

The time for the RCU/CONA will be updated automatically by the Raleigh Distributed Systems Service Center, Operations and Support Services. However, all RCU operators should validate the correct time and date when they log on to the RCU on Monday, April 4, 2005, and notify Raleigh if the time and date are incorrect.

Mobile Data Collection Devices (MDCDs)

The Delivery ConfirmationTM handheld scanners will automatically change to Daylight Saving Time. No manual changes are necessary.

IBM and NCR POS ONE Terminals

The IBM and NCR POS ONE terminals will automatically change to Daylight Saving Time. No manual changes are necessary.

- Retail Service Equipment,
Delivery and Retail, 3-17-05

Business Connect is Here to Stay

They have needs.

You have solutions.

Make the connection.

What is Business Connect?

Business ConnectTM is an integrated strategy to engage postmasters and station/branch managers in revenue-generating initiatives with small- and mid-sized businesses and organizations within their communities.

Business Connect will build awareness among business owners and organization leaders about how Postal ServiceTM products and services can save them time and money filling their mailing needs.

The objectives of Business Connect are to drive revenue growth through new customer acquisition, improve customer satisfaction, increase customer awareness about the ease-of-use and cost savings offered by our products and services, and expand contact with small- to mid-sized businesses. The key methods of communication will be lobby demonstrations, face- to-face meetings, and group presentations.

Who can participate in Business Connect?

All postmasters and station/branch managers will be given the tools and guidance needed to educate customers about the Postal Service's products and services.

Postmasters and station/branch managers who do not have computer access may participate by completing a manual activity form and mailing it to the address supplied on the form. To obtain forms, contact your local manager of Post OfficeTM operations.

What role do the postmaster and station/branch managers play in Business Connect?

Postmasters and station/branch managers will reach out to small- and mid-sized businesses in their communities to educate customers on Postal Service solutions and build profitable and long-term business relationships.

These Postal Service representatives are well known and respected within their communities. They are in direct daily contact with local businesses and many are considered valuable business resources in the community.

How do postmasters and station/branch managers "connect" with small- to mid-sized business customers?

Postmasters and station/branch managers can conduct activities that promote USPS® products and services, such as:

• Use lobby space to set up demonstrations of USPS.com® and Click-N-Ship®, or stage an "eBay Day."

• Use the Business Connect tools and materials to make group presentations to local business clubs and associations about postal products and services.

• Become active members in local business and civic associations.

• Educate business customers in face-to-face meetings about our products and services.

Postmasters and station/branch managers will receive support from their district's small business specialist (SBS). The SBS:

• Is a resource for training station personnel how to conduct lobby day events, available upon request.

• Can be a coach to help managers practice answering questions regarding Click-N-Ship, usps.com, and other services targeted for small- to mid-sized businesses.

• Is a resource to coordinate responses for your questions regarding products and services for the small- to mid-sized customer base.

What are the expectations of Business Connect?

Through these activities, postmasters and station/branch managers will have the tools and opportunity to improve customer satisfaction, increase customer awareness about the ease-of-use and cost savings offered by our products and services, expand contact with small- to mid-sized businesses, and drive retail revenue performance for their offices.

How do postmasters and station/branch managers document their activities?

Postmasters will record their activities (e.g., lobby demonstrations or group presentations) online the same way they did during the "Play the Zone" contest.

The steps are as follows:

• Access the database on the Internet at www.uspsbusinessconnect.com.

• Follow the simple prompts to register for Business Connect and begin documenting activities. Registration is required only once.

Postmasters and branch/station managers at nonautomated offices may document activities on a manual form and mail documents for system input. To obtain documents, contact your local manager of Post Office operations.

System Capabilities

On the Business Connect activity page (www.uspsbusinessconnect.com), postmasters and station/branch managers can:

• View/Add Activities

• Order Supplies

• Edit Registration

• View/Edit People

• View Reports

View/Add Activities. Postmasters or station/branch managers enter information on each activity (e.g., one-on-ones, group meetings, or lobby events), the date of the activity, and who and how many were present at the activity, if applicable.

If postmasters or station/branch managers "connect" with customers who want to use the Postal Service's products and services, they may document the annualized revenue only after customers start mailing with the Postal Service. The information should include the following:

• Date of the customer's first Postal Service mailing

• Projected annualized revenue (based on customer's expectation of mailing over a 12-month period of time)

• Products purchased

Order Supplies. Postmasters or station/branch managers can print sign-in sheets from their computers for use at group meetings.

Edit Registration. Postmasters or station/branch managers may edit their original registration information.

View/Edit Customer Information. Postmasters or station/branch managers may view or edit customer contact information previously entered such as change of address.

Reports. Weekly reports will be provided by national, area, and district views.

Business Connect Inquiries

System-related inquiries regarding Business Connect should be directed to Contact Us at www.uspsbusiness connect.com. All other inquiries should be directed to the local manager, Post Office Operations, or the small business specialist.

(Retail continued)