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Mail AlertThe mailings below will be deposited in the near future. Offices should honor the requested delivery dates. Mailers wishing to participate in these alerts, for mailings of 1 million pieces or more, should contact Business Service Network Integration at 202-268-2225 at least 1 month preceding the requested delivery dates. The Postal ServiceTM also offers electronic Mail Alerts via ADVANCE. For more information, see the ADVANCE Notification & Tracking System Technical Guide on the Internet at http://www.ribbs.usps.gov/files/advance/ADVTECH.PDF or contact the National Customer Support Center at 800-458-3181.
REMINDER Incorrectly Addressed MailThe following reiterates long-standing Postal ServiceTM policy on delivery of incorrectly addressed mail. All Post OfficesTM should follow the policy. DeliveryDeliver mail to established delivery points based on the address on each mailpiece. If the address is incorrect and a Post Office knows the correct delivery location, deliver the mailpiece to the correct address, regardless of mail class. If the Post Office does not know the correct delivery location, there is no obligation to deliver. Return or dispose of the mailpiece according to the class of mail or endorsement. Information That May Be Provided to the Mailer for Returned MailFor undeliverable First-Class Mail® items, provide the mailer with a reason for nondelivery. For Standard Mail® items properly endorsed, provide the mailer with the reason for nondelivery. Do not provide address change information to the mailer unless there is a proper endorsement on the mailpiece and there is a change-of-address (COA) order on file. Providing address information in response to ancillary service endorsements should occur only when there is a COA order on file. Do not provide other address corrections to mailers (such as a PO Box number or "courtesy" address corrections). For example, a customer receives delivery through a PO Box, but a mailpiece addressed to his or her street address is received with an ancillary service endorsement. If street delivery is not possible and you know the correct PO Box, redirect the mailpiece to the PO Box section. Do not provide the mailer with the PO Box number unless there is an active COA order on file from the street address to the PO Box. If the PO Box number is not known, handle the mailpiece as undeliverable. See Mailing Standards of the United States Postal Service, Domestic Mail Manual (DMM®) 507 for information on endorsements. Assess fees for information based on the guidelines in the DMM. Note: Customers should be advised to use their PO Box addresses if delivery is desired to the PO Box, or if only PO Box delivery is available at that Post Office. If a dual address format is used, under DMM 602, deliver the piece to the address appearing directly above the city, state, and ZIP CodeTM line. — Consumer Advocate, 8-4-05 |
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