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HANDBOOK PO-102 REVISION

Currency Counting Machines

Effective August 4, 2005, Handbook PO-102, Self Service Vending Operational and Marketing Program, is revised to require the use of currency counting machines. Servicing personnel logging hours to Labor Distribution Code (LDC) 46 must have access to a currency counting machine at their domicile location to assist with counting bills and coins during pre-servicing and postservicing procedures. If needed, this equipment may be purchased through eBuy.

We will incorporate these revisions into the next printed edition of Handbook PO-102 and into the next update of the online version accessible on the Postal ServiceTM PolicyNet Web site.

• Go to http://blue.usps.gov.

• Under "Essential Links" in the left-hand column, click on References.

• Under "References" in the right-hand column, under "Policies," click on PolicyNet.

• Then click on HBKs.

(The direct URL for the Postal Service PolicyNet Web site is http://blue.usps.gov/cpim.)

Handbook PO-102, Self Service Vending Operational and Marketing Program

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4 Servicing Self Service Vending Equipment

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46 Procedures

461 Pre-servicing Procedures

[Revise text to read as follows:]

Proper preparation is essential before each servicing visit to a self service vending location. Failure to take along required equipment or adequate supplies and materials results in lost time and inadequate servicing. Following is a list of possible supplies and materials needed for servicing:

a. Accountable paper stock and other prepackaged vendable items.

b. Coins to fill the coin mechanisms and hoppers.

c. PS Form 25, Trust Fund Account (Exhibits 461a and b), to record required accounting data.

d. Replacement modules and parts.

e. Postal Service forms for customer use (PS Form 5445, Stamp Vending Machine Reimbursement Request).

f. Suitable containers for transporting stamp stock and collecting coins and bills.

g. Separate cash bags for each self service vending machine being serviced.

h. Cleaning supplies and equipment.

i. Tools (such as small Phillips and flat-tip screwdrivers).

Note: Servicing personnel logging hours to Labor Distribution Code (LDC) 46 are required to have access to a portable coin counter and a money bill currency counter at their domicile office to assist with counting coins and bills.

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463 Postservicing Procedures

[Revise text to read as follows:]

After returning to the domicile office, the servicing person does the following postservicing steps:

a. Immediately transfer all cash, stamp stock, and equipment from the vehicle to the office work area.

b. Make arrangements for equipment repairs that are beyond the servicing person's capabilities.

c. Order required parts by contacting the local maintenance office or Field Maintenance Office.

d. Prior to making a bank deposit, retain the number of coins required to replenish all assigned self service vending equipment.

e. Make bank deposits (see subchapter 57).

f. Process resolution of customer complaints (see subchapter 83).

g. Requisition stamp stock (see section 534.1).

h. Complete PS Form 1412, Daily Financial Report (see Exhibit 463).

Note: Servicing personnel logging hours to LDC 46 are required to have access to a portable coin counter and a money bill currency counter at their domicile office to assist with counting coins and bills.

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— Retail Service Equipment,
Delivery and Retail, 8-4-05

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What's in Store

eBay Day on tour

The eBay Day Small-Business Tour is now under way. The Postal ServiceTM is hosting eBay Day events in eight major cities. Customers are learning all there is to know about selling on eBay and shipping with the Postal Service. Customers also can attend seminars and benefit from one-on-one small-business consultations with experts who know about starting or growing businesses on eBay. The experts also are highlighting the Postal Service's quick, easy, and convenient online shipping options. The tour already has stopped in Washington, DC, and Minneapolis, MN. Next on the tour: Milwaukee, WI; Kansas City, MO; Phoenix, AZ; Denver, CO; Atlanta, GA; and Miami, FL. Go to the Advertising Web site at blue.usps.gov/advertising to learn more.

Forward with a new service

Tell your "snowbirds" all about it. Or other retirees, business travelers, military personnel, or anyone who needs mail held or temporarily forwarded. Premium Forwarding Service (PFS) is available beginning Aug. 7 as part of a 2-year experiment. It's designed for residential customers who want to receive all of their mail at a temporary address for at least 2 weeks and up to 1 year. The Postal Service reships the mail on a weekly basis to the temporary address by Priority Mail® service, with some exceptions. PFS customers pay an initial $10 enrollment fee plus a weekly per-shipment charge of $10. Check out page 8 of this issue of the Postal Bulletin and issues 22158 (7-7-05, pages 42-50) and 22159 (7-21-05, pages 35-36) for more information.

Delivering the Pacific Rim

It's an historic agreement. The Postal Service has joined with postal administrations in Australia, China, Hong Kong, Japan, and the Republic of South Korea to offer an enhanced expedited shipping service to these destinations. It's called Global Express Mail with Guarantee. It offers date-certain, money-back guarantee service within 5-7 days. Customers call 800-222-1811 to apply for refunds. It's available at all Post OfficesTM. Look for more details on page 6 of this issue of the Postal Bulletin.

You've got an AOL display?

Under a new agreement, the number of Post Offices participating in the America Online (AOL) promotion program has been reduced to 7,000 sites nationwide. Participating offices have been notified. The process has not changed for offices remaining in the program. They will receive CD-ROMs in the mail to hold for AOL's merchandiser, which will maintain the display and monitor inventory levels. All participating offices are reminded that the agreement allows for only one display per location. Displays should be placed on a writing desk in the full-service lobby but not on the counter line. Contact the Postal Service's AOL liaison at 202-268-8188 with any issues.

Summer sales opportunity

ReadyPost display posterSee the bear. Buy the bear. Is your Post Office displaying the ReadyPost® poster featuring the Happy Birthday bear with hat and the balloon box? Be prepared for customer requests for the featured products. Category 2 and 3 offices only may order the decorative box. All offices may order bears.

 

 

 

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