International MailIMM REVISION Interim Procedures for International Inquiries and Claims
|
|
Effective September 2, 2005, the International Mail Manual (IMM) was revised to reflect interim procedures for handling international inquiries and claims to Caribbean and Latin American countries. Customers and Postal ServiceTM personnel must send inquiries and claims normally handled by the New Orleans International Claims and Inquiries Office to the San Francisco International Claims and Inquiries Office at the following address: POSTMASTER These interim procedures are due to the effects of Hurricane Katrina and will be in effect for an interim basis while the Postal Service evaluates conditions in the Louisiana District. After completing damage assessments, the Postal Service will provide further information concerning the acceptance and processing of international inquiries and claims to Caribbean and Latin American countries. For countries previously served by the New Orleans International Claims and Inquiries Office, Postal Service personnel should, until further notice, accept PS Form 542, Inquiry About a Registered Article or an Insured Parcel or an Ordinary Article, for international registered and insured items only, but not for ordinary letter post or ordinary parcel post items. Advise customers that at this time the Postal Service is unable to accept inquiries on ordinary letter post or ordinary parcel post items. Listed below are the countries for which inquiries and claims are normally handled by the New Orleans International Claims and Inquiries Office but are now being handled on an interim basis by the San Francisco International Claims and Inquiries Office: Anguilla Antigua and Barbuda Argentina Aruba Bahamas Barbados Belize Bolivia Brazil British Virgin Islands Cayman Islands Chile Colombia Costa Rica Cuba Dominica Dominican Republic Ecuador El Salvador Falkland Islands French Guiana Grenada Guadeloupe Guatemala Guyana |
Haiti Honduras Jamaica Martinique Mexico Montserrat Netherlands Antilles Nicaragua Panama Paraguay Peru St. Christopher (St. Kitts) and Nevis St. Lucia St. Vincent and the Grenadines Suriname Trinidad and Tobago Turks and Caicos Islands Uruguay Venezuela We will incorporate this revision into the printed version of IMM 32 and into the online version of the IMM accessible via Postal Explorer® at http://pe.usps.com. International Mail Manual (IMM) * * * * * 9 Inquiries, Indemnities, and Refunds * * * * * 930 Indemnity Payments 931 Adjudication and Approval * * * * * 931.2 International Claims and Inquiries 931.21 Indemnity Claims for International Insured or Registered Mail Indemnity claims relating to international insured or registered mail are adjudicated by the international claims and inquiries office responsible for the country involved (see Exhibit 931.21). Exhibit 931.21 International Claims and Inquiries * * * * * [Revise the address in item B to read as follows (indicating an interim change from the New Orleans office to the San Francisco office):] B. Send Forms to (due to the effects of Hurricane Katrina, this is an interim address to be used until further notice): POSTMASTER * * * * * — International Postal Affairs, |
