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Postal ambassadors, take 3!

"How may I help you?"

For retail sales associates, that question is at the heart of what they do on a daily basis - help customers sift through the variety of products and services that USPS offers to recommend the ones that best fit their needs.

Pretty important stuff, when you think about it. The Postal ServiceTM thought about it - and selected nine retail sales associates from 80 district representatives to serve as national postal ambassadors promoting our quick, easy and convenient products and services to the public.

To do that, these new ambassadors - just like the letter carrier and customer service ambassadors before them - will carry the USPS message by appearing in promotional and publicity events across the nation.


NALC names national hero of the year

Kennebunk, 
          ME, Letter Carrier David Heald speaks with reporters after being named 
          NALC National Hero of the Year.
Kennebunk, ME, Letter Carrier David Heald speaks with reporters after being named NALC National Hero of the Year.

A Maine letter carrier who used his Navy life- saving skills to prevent a motorcyclist from bleeding to death after an accident is the 2005 National Hero of the Year, named by the 305,000-member National Association of Letter Carriers (NALC).

NALC Branch 92 member David Heald of Kennebunk, ME, received a special NALC award.

Heald was driving Sept. 1, 2004, when he came upon a car-motorcycle accident. The motorcyclist's leg had been severed 3 inches below the hip. Using life-saving skills he learned in the Navy, Heald covered the injury and applied a tourniquet to stop the bleeding. Police at the scene said the motorcyclist would have died before paramedics arrived if Heald had not made the tourniquet and used it correctly.

 

Letter Carrier Mike Miller rescues stranded neighbors

Kenner, 
            LA, Letter Carrier Mike Miller holds the life preserver from his houseboat.
Kenner, LA, Letter Carrier Mike Miller holds the life preserver from his houseboat. Miller was a lifesaver for hundreds of stranded New Orleans residents following Katrina.

Kenner, LA, Letter Carrier Mike Miller named his houseboat Coton Haut, French for "High Cotton." A fitting name, given that after riding out Hurricane Katrina in the boat for a day and a half, he found himself tied up to the same pier - only 25 feet higher. When Miller emerged from below deck after the storm, he saw total destruction everywhere. Boats were capsized, including the one moored next to him, which came to rest up against the Coton Haut.

What followed was a 4-day nonstop rescue mission.

Miller estimates he made 10-12 trips a day for 4 days, loaded with as many as 15 people per trip in a 17-foot boat he borrowed. He and his friend took them from rooftops to higher ground, often to a highway, since portions of I-10 became a boat ramp for them. They only stopped when official rescue personnel arrived and told them they could discontinue their efforts.

"All I was thinking about was `these poor, old people,'" Miller said. "The thing was they probably couldn't leave because they had no way, or the means, to leave. I just wish I could have helped more people."

Three generations weather Katrina on roof

Bay 
          St. Louis, MS, Letter Carrier Micki Clifton is back on the job after a harrowing experience riding out Hurricane Katrina on a rooftop.
Bay St. Louis, MS, Letter Carrier Micki Clifton is back on the job after a harrowing experience riding out Hurricane Katrina on a rooftop.

With Hurricane Katrina on the way, Bay St. Louis, MS, Letter Carrier Micki Clifton, her 16-year-old daughter and 72-year-old mother evacuated to her brother's on higher ground - but it wasn't high enough to avoid the storm's surge. Realizing they were at risk inside, they climbed on top of her brother's truck outside, then to the roof of the house.

All three clung to the chimney for more than 2 hours - and Clifton and her mom are not swimmers. "I remember hanging on to the chimney, hoping and praying it would stop rising," Clifton said. And, eventually it did.

With 50 percent of her route severely damaged, Clifton is encouraged to see the city clean up little by little each day. When customers are surprised to see her, she is proud to say, "We're up and moving again."


APWU offers housing help

The American Postal Workers Union (APWU) is helping in the search for temporary housing for APWU members and other Postal Service employees displaced by Katrina. Their Web site has information for APWU members and postal employees living near the Hurricane Katrina disaster and shelter areas willing to open their s to displaced employees. Individuals willing to volunteer should call 202-842-4271. Please be prepared to leave your name, your union local, your address, contact information, the number of adults and children you can house and the duration you are willing to provide housing. For more information, go to http://www.apwu.org/dept/human-rel/index.htm.

PERF donations continue to come in

Wakefield, 
          MA, Post Office employees joined the ranks of PERF contributors by donating their vending machine fund proceeds.
Wakefield, MA, Post Office employees joined the ranks of PERF contributors by donating their vending machine fund proceeds.

The Postal Employees' Relief Fund (PERF) reports that donations continue to come in - both online and by mail since Hurricanes Katrina and Rita.

Donations are coming from USPS employees around the country - and from mailing industry colleagues.

You can make your contribution by visiting www.postalrelief.com and clicking the "Donate Now" button online, or by sending a check or money order payable to PERF to the following address:

PO BOX 34422
WASHINGTON DC 20043-4422

You also can select PERF for your Combined Federal Campaign (CFC) contribution. PERF's CFC code is 9891.