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Talk up a storm
survey vb:
appraise, take stock of, assess. That's the definition, and that's what
we do every quarter through the Voice of the Employee (VOE) Survey - take
stock of what we're doing well and where we can improve. And we need your
help to make sure the assessment is accurate.
If you're one of the 25 percent of
USPS career employees who received a survey this quarter, speak up and
let your voice be heard. VOE surveys are due back Nov. 23. It only takes
15 minutes - on the clock - to let your opinions be heard about your job,
your workplace and the Postal Service overall.
Your responses - which help us improve
the work environment and our working relationships - are confidential.
Take stock and send in your survey.
Killette named VP, Consumer Advocate
 Postmaster
General (PMG) Jack Potter announced the selection of Washington, D.C.,
Postmaster Delores Killette as vice president of the office of Consumer
Advocate. As consumer advocate and head of the Consumer Affairs function,
Killette will be responsible for bringing the voice of the individual
customer to postal decision making.
As Washington, D.C., postmaster, Killette
led her service team to new heights in service performance and customer
satisfaction. Before her postmaster appointment in 1999, Killette served
as manager of Operations Programs in the Baltimore District. Killette
started her USPS career in 1968 as a distribution clerk in Baltimore,
MD.
PFP accomplishments and objectives due Nov. 30
 We're
approaching the deadline for the Pay for Performance (PFP) 2005 end-of-year
reporting period. Employees and evaluators must complete fiscal year (FY)
2005 accomplishments and evaluations
and FY 2006 objectives by the Nov.
30 deadline.
If you have not yet reported your accomplishments
or evaluations, or set your objectives, visit the PFP Web site soon to
access the Performance Evaluation System (PES). All employees and evaluators
must use the system to document accomplishments, evaluator discussion
dates and comments, and new objectives for the next fiscal year.
• Go to http://blue.usps.gov/hrisp/.
• Under "Featured Content,"
click on Pay for Performance.
• Under "General Information,"
click on Link to PES.
Postal Rate Commission recommendations received
The Postal Rate Commission (PRC) issued
its recommended decision for the Postal Service's April filing for an
across-the-board 5.4 percent increase in rates to offset the $3.1 billion
escrow payment required by Congress.
The PRC did not recommend a 5.4 percent
across-the- board increase for all rate classes, although the majority
of the recommended rate increases fall within that range. The PRC's recommendation
would raise the price of a First- Class Mail stamp by 2 cents to 39 cents
and the price of a postcard 1 cent to 24 cents. Under the current proposal,
Express Mail, Priority Mail and Standard Mail rates would see similar
increases within range of 5.4 percent. The Postal Service Board of Governors
will consider the recommendation and vote on it later this month.
USPS and FOX Broadcasting to premiere holiday special
 FOX
network will premiere the one-hour holiday special "Dear Santa"
Friday, Dec. 9, at 8 P.M.
ET/PT. The reality show was created to make children's dreams come true
- dreams that were selected from a few extraordinary letters to Santa
Claus from children across the country.
The Postal Service will be promoting
the special with Post Office displays, on usps.com and as part of a 40-city
tour with USPS Holiday Spokesperson Vonzell Solomon, one of this year's
American Idol finalists.
Solomon sings "Oh Come All Ye
Faithful" on a CD being produced in conjunction with the TV special.
The CD will be available in Post Offices around the country and at The
Postal Store on usps.com.
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USPS achieves 11th consecutive 95 percent EXFC score
 The
Postal Service scored 95 percent or better for on-time overnight delivery
of First-Class Mail - for the 11th consecutive measurement period. And
at the same time, our customer satisfaction measurement stands at 94 percent.
Five USPS districts reached 97 percent
on-time overnight scores this reporting period: Spokane; Central Plains;
Albany, NY; Richmond, VA, and Baltimore, MD.
At 94 percent, the customer satisfaction
score is up from 93 percent last quarter - and it marks the 16th continuous
quarter of 93 percent or better. That means 94 percent of our residential
customers rate USPS as excellent, very good or good on all aspects of
our performance.
Excellent and very good ratings show
customer loyalty. The more satisfied our customers are, the more likely
they are to recommend the Postal Service to others and to stay loyal customers
themselves. With that in mind, we've focused on raising the excellent
and very good percentage of our ratings. And, it's paying off - with a
steady increase of 5 points in the last 4 years.
For details of overnight service results,
see News Release 05-092 at http://www.usps.com/communications/news/press/welcome.htm.
USPS debuts "Election Officials' Mailing Resources"
Web site
The Postal Service developed the Election
Officials' Mailing Resources Web site at www.usps.com/electionmail
to help election officials use the mail to send official election materials
to voters.
Official Election Mail includes balloting
materials, voter registration cards, absentee applications and polling
place notifications.
Although the Postal Service plays no
role in how elections are carried out in the United States, it's fully
authorized to inform and educate election officials about postal products
and services.
VPP helps employees play it safe
 Working
together is key in Des Moines. Kevin Beener and Eric Cory have more than
four decades of history at the Des Moines Bulk Mail Center (BMC). Thanks
to the BMC's quest for certification under the
Voluntary Protection Program (VPP),
the two are ready to start writing a new history.
Cory serves as the local branch president
for the National Postal Mail Handlers Union. He likes the self-identification
of hazards by employees. "Because VPP involves employees who perform
the work, we're better able to identify necessary changes," Cory
said. "When there's a true partnership between craft employees and
managers, it creates a better - and safer - workplace."
"Bringing the BMC up to VPP standards
will be a challenge," said Beener, local branch president of the
American Postal Workers Union and VPP coordinator. "It will be a
big task - but like any such undertaking, the rewards are worth the effort."
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