|
First in trust: USPS is the most trusted
federal agency
Americans trust the U.S. Postal Service above all other
federal agencies to protect their privacy.
For the second year in a row, USPS is rated No. 1 in an
independent study of government agencies that routinely
collects and uses personal information. Not only does
USPS retain the top spot, it's one of the few agencies
whose trust scores went up.
The Ponemon Institute published its results this week
in the "2006 Privacy Trust Study of the United States
Government."
"No government agency touches the public in the way
the United States Postal Service does. No other government agency has the same one-to-one, personalized service with its customers, six days a week, 52 weeks a year,"
says Consumer Advocate Delores Killette.
Trust is a competitive advantage. By maintaining customers' confidence in the mail, we keep our customers
coming back.
New Dialogue Campaign targets 130
million customers
The Postal Service has started a dialogue with every
residential and business customer - 130 million addresses - in the United States. We want to educate customers
and encourage them to try products and services they may
be unfamiliar with. Each month, the "Dialogue Campaign"
will provide customers with information about a variety of
products and services, from flat-rate packaging to Click-N-
Ship to NetPost CardStore.
To grab customers' attention, USPS is mailing postcards
featuring comic strip characters Dilbert, for business customers, and Cathy, for residential customers, to all U.S.
addresses. The cards provide detailed information on a
particular product or service, as well as instructions on
where customers can go for more information.
Each month the message will change as we continue
the dialogue with our customers.
Giannoni-Jackson named Employee
Resource Management VP
Deborah Giannoni-Jackson has been named vice president of Employee Resource Management (ERM), to
succeed DeWitt Harris, who retired in February. In making
the announcement, Postmaster General Jack Potter said
Giannoni-Jackson will be responsible for organizational
programs that impact the needs of Postal Service employees and their families in recruitment, selection, training,
compensation and benefits, as well as safety, health and
medical programs. ERM is also responsible for the organizational structure and job design for present and future
postal needs.
Giannoni-Jackson comes to USPS from grocery retailer
Royal Ahold, where she was vice president of Human
Resources. She earned a bachelor's degree in psychology
from the State University of New York, Plattsburgh, and
a master's degree in counseling from the University of
Virginia.
"We will never forget you!" Goleta
gathers to remember its own
 Joe Fairchild, husband of Ze Fairchild,
shows his son Nicholas the Postmaster
General's Medal of Freedom.
They came a thousand strong - families,
friends and co-workers
of the six victims of the
shooting at the Santa
Barbara Processing and
Distribution Center - to
a memorial program
held at the University of
California, Santa
Barbara. They came to
remember the joy, the laughter, the kindness - the lives -
of Charlotte Colton, Maleka Higgins, Ze Fairchild, Nicola
Grant, Dexter Shannon and Guadalupe Swartz.
Pacific Area Vice President Al Iniguez presented family
members of each victim with the Postmaster General's Medal of Freedom. "I've never gone through anything like this before," Inigues told those in attendance, "but I am amazed at
the outpouring of support you have shown." USPS Blue page keeps you current
Keeping up with news makes good business sense. If
you're among the many employees who stay current on industry news, now you can do it without the cost to the Postal
Service of a magazine or newspaper subscription. Our own
Postal Service Intranet provides a link to many leading publications - from newspapers like the Wall Street Journal and USA Today to magazines like The Economist and Newsweek. It's all on the Factiva NewsPages site.
To get there:
• Go to blue.usps.gov.
• Under "Employee Resources," click on Factiva
NewsPages. |
By getting your news through Factiva NewsPages
instead of hardcopy subscriptions, you're helping the
Postal Service save more than $2 million a year.
Questions or comments? Contact the Corporate Library
Reference Services staff at Headquarters at 202-268-2904
or -2905.
Don't forget to cancel your hardcopy subscriptions.
Welcome New Orleans! USPS
commits to continue improving service
Postcards - like this one identifying
available retail locations - are just one
way USPS is communicating with New
Orleans customers.
As more and more
New Orleans residents
return to the Crescent
City, USPS is there to
welcome them -
and provide the best service possible for every
household and business
in the area.
That's the commitment Vice President and
Consumer Advocate Delores Killette made to the New
Orleans City Council on behalf of the Postal Service at a
meeting in February.
Killette encouraged customers with service concerns to
contact the Postal Service at 800-ASK-USPS.
While the loss of the New Orleans Processing and Distribution Center (PDC) and the complexities of forwarding
mail for more than a half-million customers contributed to
service delays, PDC operations are expected to resume in
the spring.
"The people of New Orleans have our commitment to restore service to pre-hurricane levels as quickly as we can,"
Killette told council members. She also saluted local postal
employees, many of whom also had to relocate after the
hurricanes.
Setting the record straight: Advertising
mail is not "junk"
When Public Affairs and Communications Vice President Azeezaly Jaffer read Neil Nisperos' article about "junk"
mail in the Lompoc Record, he knew he had another record
to straighten out.
Jaffer responded with a letter to the editor, saying that
USPS' role is to deliver the mail, not to pick and choose
what mail we deliver. He added that business mail - both
First-Class Mail and Standard Mail - makes up the majority of the mail, and that businesses and nonprofits use mail
because it helps people communicate. And it does so in a
non-intrusive way.
"Mail, like newspaper ads, does not invade an individual's personal privacy," Jaffer said. "The recipient decides
whether or not to read it, when the time is right."
To read Jaffer's letter to the editor:
• Go to usps.com.
• Click on About USPS & News.
• Under "Information & Activities," click on Setting the
Record Straight.
Video Remote Interpreting changing the
way people talk
 Queens PDC Mail Handler Adam
Milcznski, who is deaf, gives the new
Video Remote Interpreting technology
two thumbs up.
Many people would
be surprised to learn that
American Sign Language is the third most
spoken language in the
United States, behind
English and Spanish.
But that comes as no
surprise to the 4,000
deaf and hard of hearing
employees in the Postal
Service who recently applauded the addition of
Video Remote Interpreting (VRI) and Video
Relay Service (VRS) to USPS facilities.
With VRI, interpreters translate sign language to voice
and voice to sign language for individuals at a common
location. These communications are transmitted over high-
speed Internet connections and displayed on a large-
screen TV. VRS is a visual telephone system equipped with
a Web camera and is used for conversations between
hearing and deaf individuals at different locations.
The Queens, NY, PDC was one of the first sites to receive the VRI technology.
|
