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24-hour clock keeps USPS linked

image of clock"There are no islands in the Postal Service. All of our processes are linked. If you do one well, you're going to do well in another, and another, and another."

That's how Deputy Postmaster General Pat Donahoe illustrates the importance of the 24-hour clock

to our mail operations - to better manage our time, keep the mail moving and give our customers the service they depend on.

Meeting commitments by deadline helps the next shift - or the next plant or Post Office further down the mailstream - meet its deadlines too. Key indicators to help us use the 24-hour clock are:

• All carriers back by 1800 (6 P.M.).

• Cancel 80 percent of collection mail by 2000 (8 P.M.).

• Process outgoing primary-sort mail by 2300 (11 P.M.).

• Process outgoing secondary-sort mail by 2400 (midnight).

• Clear Managed Mail Program (MMP) mail by 2400. Zero MMP at 2400 (midnight).

• Assign commercial/FedEx outgoing mail by 0230 (2:30 A.M.).

• Process all delivery point sequence (DPS) second- pass mail by 0700 (7 A.M.).

• Dispatch mail on time from plants to delivery units 0400-0900 (4-9 A.M.).

5 Star Customer Service award winners announced

image of 5 star awardThe Postal Service has announced the first- ever 5 Star Customer Service winners!

Eleven performance clusters and 870 Post Offices earned recognition for their Quarter 1 customer service efforts.

Clusters and offices were rated on a combination of residential and small business Customer Satisfaction Measurement (CSM) survey questions.

Performance clusters were grouped in five categories - Diverse and Crowded Cities, Established Cities, Cities in Open Spaces, Smaller and Older Towns, and Room to Grow. Winning clusters will receive a crystal star, winning Post Offices will receive a door cling and employees in those offices will receive lapel pins.

The winning performance clusters of the first-ever 5 Star Customer Service awards are: Boston, Capital, Northern New Jersey, Northern Virginia, Massachusetts, Southeast Michigan, Southeast New England, Spokane, Albany, Western New York and Kentuckiana.

Congratulations to all the winners! For the listing of 5 Star scores, go to

NetLibrary lets you read eBooks on the go

Imagine being able to reference and research current business publications from the comfort of your or while on travel.

Now you can. The Corporate Library is pleased to announce the unveiling of NetLibrary - a new eBook collection. With NetLibrary, USPS employees have access to more than 4,000 digital versions of some of the more recent, highly recommended business and corporate management titles available. NetLibrary's eBooks can be accessed either from the Library's NetLibrary reference at or directly at

Any postal employee with browser access to the Postal Service Intranet can register, borrow a book and use it immediately - rather than waiting for it to be mailed out. And once you've registered through Blue, you can go directly to the NetLibrary site from your own !

Try NetLibrary eBooks today. If you have any questions or comments, contact the Corporate Library at 202-268-2904.

The long and winding WebROADS: New database provides better REC overview

Remote encoding centers (RECs) started as a solution for unreadable letter mail but evolved into an integral part of our processing operations. Today's RECs process images for not only letters but also flats, parcels, undeliverable-as- addressed mail and change-of-address forms. Standardizing all of those operations was a challenge - until now.

Web REC Operations Analysis Database System (WebROADS) started in fiscal year 2005 as a way to provide REC performance reports to national users across all platforms. The latest software update gives craft group leaders, supervisors and managers a better view of what's happening at the REC. That's a big help when 70 percent of your workforce schedules may change week to week based on expected image arrivals.

Since the database works across all platforms, groups such as Engineering, area coordinators and Headquarters are able to access the application online to use in decision analysis reports, software updates validation, REC performance and costs comparison, holiday planning and contingency plans.

WebROADS is a good road to follow during this challenging budget year for the Postal Service.

Sum of all year: There's a reason it's called comprehensive

It's not just for Congress. It's for you, too.

Each year, the Postal Service publishes its Comprehensive Statement on Postal Operations to keep U.S. lawmakers informed about USPS plans, policies, operations, finances and other data. Want to stay "in the loop?" The 2005 edition is available on the Postal Service Intranet

and at

The comprehensive statement does more than just add up the stats. It puts the year in context - what we've been doing and why we're doing it. You may know what your group is doing to reduce costs and improve service, but what about everybody else? The comp statement adds it up for you.

Congress may read about it - but we live it. Knowing everything we can about the place where we work can only help us better do our jobs - and better serve our customers.

New delivery mail sorters deployed

image of DIOSS machineState-of-the-art delivery barcode sorter input output subsystem (DIOSS) machines are being deployed to replace outdated multi-line optical character readers (MLOCRs) around the country. The new

machines will deliver improved performance, handle a wider range of mail types and provide more than 200 separations in the same space that MLOCRs currently occupy to handle 60.

Two years in the testing, various configurations have been completed in Ft. Worth, TX, Baltimore, MD, Sacramento, CA, Santa Clarita, CA, and Colorado Springs, CO. The final configuration completed testing recently in Queens, NY.

DIOSS Program Director Lilo Rheinstein said that a total of 395 new DIOSS systems and 217 updates to existing delivery barcode sorters will be deployed to 283 sites, replacing 646 MLOCRs in the next 16 months. "The remaining sites can expect to begin receiving the new equipment by mid-March," Rheinstein said.

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