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Information Technology


NOTICE

A New Vendor to Handle Telephone Bills

Effective December 1, 2006, ProfitLine, a private company, will handle all bills for local telephone service used by the Postal ServiceTM. Companies that provide local telephone service will submit bills dated December 1, 2006, or later directly to ProfitLine so Postal Service personnel will no longer have to handle telephone bills. All bills dated before December 1 should be paid using existing procedures.

As part of the new process for handling telephone bills, Information Technology (IT) will manage local voice service contracts. IT offices in performance clusters and areas will review and approve Postal Service telephone bills for each location. Each location will have a designated representative trained to handle the process.

All telephone companies have been contacted and told to forward bills, including those for digital subscriber lines, directly to ProfitLine as of December 1, 2006. Postal Service locations should not receive any bills dated after November 2006.

Please note that cell phones, pagers, BlackBerries, satellite services, calling cards, long distance services billed separately from telephone lines, teleconference services, or alarm services are not included in the new process.

The new process is as follows:

1. All local telephone companies send monthly bills directly to ProfitLine.

2. ProfitLine loads all bills into a database and organizes them by performance cluster, area, or Headquarters function.

3. ProfitLine checks bills for inappropriate fees such as taxes and third-party charges and for usage anomalies.

4. Using a Web-based application, ProfitLine posts a consolidated bill and detailed charges so the designated representative can review that week's bills.

5. The designated representative checks and approves the weekly bill within 3 days of posting. (Failure to act within the 3-day period will result in the representative's name being put on a list that will be available to senior management.)

6. When the bill is approved, ProfitLine submits the consolidated invoice to the Postal Service for payment.

Please forward any bill dated December 1, 2006, or later to ProfitLine at the address below:

UNITED STATES POSTAL SERVICE
CO PROFITLINE
PO BOX 509120
SAN DIEGO CA 92150-9120

Designated representatives are being trained so that they will be ready by the December 1st implementation.

Information about the new process is available as follows:

• Performance cluster or areas contact the office's IT manager or designated representative.

• Headquarters units contact the manager, Telecommunications Services, at 919-501-9500.

A link on the IT Web site will be established to address billing, ordering, and other service issues. The link will include answers to frequently asked questions.

— Telecommunications Services,
Information Technology, 11-9-06