Information Technology
NOTICE
A New Vendor to Handle Telephone Bills
Effective December 1, 2006, ProfitLine, a private company, will handle all bills for local telephone service used by
the Postal ServiceTM. Companies that provide local telephone service will submit bills dated December 1, 2006, or
later directly to ProfitLine so Postal Service personnel will
no longer have to handle telephone bills. All bills dated before December 1 should be paid using existing procedures.
As part of the new process for handling telephone bills,
Information Technology (IT) will manage local voice service
contracts. IT offices in performance clusters and areas will
review and approve Postal Service telephone bills for each
location. Each location will have a designated representative trained to handle the process.
All telephone companies have been contacted and told
to forward bills, including those for digital subscriber lines,
directly to ProfitLine as of December 1, 2006. Postal
Service locations should not receive any bills dated after
November 2006.
Please note that cell phones, pagers, BlackBerries, satellite services, calling cards, long distance services billed
separately from telephone lines, teleconference services,
or alarm services are not included in the new process.
The new process is as follows:
1. All local telephone companies send monthly bills
directly to ProfitLine.
2. ProfitLine loads all bills into a database and organizes them by performance cluster, area, or Headquarters function.
3. ProfitLine checks bills for inappropriate fees such as
taxes and third-party charges and for usage
anomalies.
4. Using a Web-based application, ProfitLine posts a
consolidated bill and detailed charges so the designated representative can review that week's bills.
5. The designated representative checks and approves
the weekly bill within 3 days of posting. (Failure to act
within the 3-day period will result in the representative's name being put on a list that will be available to
senior management.)
6. When the bill is approved, ProfitLine submits the consolidated invoice to the Postal Service for payment.
Please forward any bill dated December 1, 2006, or later
to ProfitLine at the address below:
UNITED STATES POSTAL SERVICE
CO PROFITLINE
PO BOX 509120
SAN DIEGO CA 92150-9120
Designated representatives are being trained so that
they will be ready by the December 1st implementation.
Information about the new process is available as
follows:
• Performance cluster or areas contact the office's IT
manager or designated representative.
• Headquarters units contact the manager, Telecommunications Services, at 919-501-9500.
A link on the IT Web site will be established to address
billing, ordering, and other service issues. The link will include answers to frequently asked questions.
— Telecommunications Services,
Information Technology, 11-9-06
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