POM REVISION

Updated References

Effective immediately, the Postal Operations Manual is revised to reflect revised references to the Mailing Standards of the United States Postal Service, Domestic Mail Manual (DMM®).

Postal Operations Manual (POM)

1 Retail Management

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14 Other Retail Services Management

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146 Indemnity Claims

146.1 General Instructions For Filing Claims

146.11 How to File

146.111 Customer Action

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[Revise the first sentence of item c to read as follows:]

c. Time Limits. Claims for complete loss must be filed within the time frames prescribed in DMM 609.14 and POM Exhibit 146.11.***

[Revise item d to read as follows:]

d. PS Form 1000. The customer must complete the applicable spaces on PS Form 1000, Domestic Claim or Registered Mail Inquiry, for all domestic indemnity claims.

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146.12 Processing Claims at the Post Office

146.121 Loss of Numbered Insured Mail, Registered Mail With Postal Service Insurance, COD, or Express Mail Items

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[Revise item b to read as follows:]

b. Mail PS Form 1000 and supporting documentation, evidence of insurance and evidence of value (as defined in DMM 609.3.1) to the St. Louis Accounting Service Center at the following address:

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146.124 Damage Claim Filed by Address

[Revise the first sentence of 146.124 to read as follows:]

If the addressee files a damage claim, Section A of PS Form 1000 must be completed to show that the damaged article and mailing container, including any wrapping, packaging, and any other contents they received, were presented for inspection when the claim was filed.***

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146.13 Inquiries and Duplicate Claims

146.131 Time Limits

[Revise the first sentence of 146.131 to read as follows:]

Customers file duplicate claims within the time limits shown in DMM 609.1.7.***

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8 Special Services

81 Special Mail Services

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812 Registered Mail

812.1 Fees and Liability

[Revise 812.1 to read as follows:]

See DMM 503.2.1 and 503.2.3.1.

812.2 Sender's Declaration

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812.26 Mail Registered Without Prepayment

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812.264 Indemnity

[Revise the second sentence of 812.264 to read as follows:]

***If a government department or agency wants indemnity coverage, both the postage and proper registry fee (see DMM 503.2.3.7) must be paid in full by stamps or meter stamps.***

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812.5 Inquiries on Uninsured Articles

812.51 Who May File

[Revise the first two sentences of 812.51 to read as follows:]

When customers purchase Registered Mail service, they have the option of purchasing postal insurance. If postal insurance is purchased, the procedures for claims in DMM 609 must be followed. The procedures in DMM 503.2.6 apply only to uninsured Registered Mail.***

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We will incorporate these revisions into the next printed version of the POM and also into the online update, available on the Postal ServiceTM PolicyNet Web site:

• Go to http://blue.usps.gov.

• Under "Essential Links" in the left-hand column, click on References.

• Under "References" in the right-hand column, under "Policies," click on PolicyNet.

• Click on Manuals.

— Value Added and Special Services,
Product Development, 11-9-06