National Consumer Protection Week (NPCW) is a federal program, hosted by the Federal Trade Commission, to
draw attention to issues and ideas that help customers become smarter consumers of products, materials, and ideas
and to improve their knowledge to combat fraud of any
NCPW is fully supported by the Vice President and Consumer Advocate and the Chief Inspector of the Postal
This is a priority project and program for Consumer
Affairs Managers (CAMs). CAMs will be responsible for
overall program planning, with assistance from Postal
ServiceTM Inspectors. Public Affairs and Communications
(PAC) staff will promote events and activities with local
National Consumer Protection Week 2007 Theme
"Read Up. Reach Out. Be an Informed Consumer."
The theme is intended to encourage consumers to empower themselves and find information they need to make
wise purchase decisions, avoid scams, and reach out to
their communities and inform them. The meaning behind
Read Up - Know your rights. Research issues. Know
what you're getting into. Be an educated consumer. Information can be found in many ways.
Reach Out - Know who to contact, where to find resources, and where to file a complaint. Help educate family,
friends, and civic groups about what you've learned.
What is National Consumer Protection Week
The U.S. Postal Service® Consumer Advocate's Office
and the U.S. Postal Inspection Service are partnering to educate consumers about fraudulent schemes and to provide
them with the tools and information needed to combat
these frauds. During NCPW, other federal, state, and local
consumer protection agencies - together with consumer
organizations and industry associations - are launching
consumer protection and education efforts around the
The U.S. Federal Trade Commission is the umbrella
agency for the NCPW effort, and many state and local
agencies also participate.
"Read Up. Reach Out. Be an Informed
A fraudulent investment. Sending money to an illegal
foreign lottery. An employment scheme. Identity theft. All
common and frequent types of fraud. Being an informed
consumer and then sharing the information learned with
friends, family, and community is the best defense against
the constantly evolving threat of fraud.
The Postal Service and the Postal Inspection Service
are delivering that message to American families across
the country together with an educational campaign on prevalent types of fraud being perpetrated in America today including the following:
• Free prize schemes.
• Foreign lotteries.
• Multilevel marketing.
• Identity fraud/Identity theft.
• Investment schemes.
• Internet fraud (including online auctions).
• Work-at-home scams.
• Counterfeit financial instrument fraud.
• USPS has been serving America since 1775.
• The Inspection Service has over 176 years of consumer protection experience.
• USPS is a trusted friend and partner in every
• We are proud to serve as a vehicle to get out messages on consumer fraud.
• The focus of the USPS message this year is "Read
up. Reach out. Be an informed consumer."
Why Should Consumers Be Alert to Fraud?
• Everyone is at risk:
• A child in an Internet chat room.
• A young person looking for work.
• A parent trying to stretch a tight budget.
• An older person dealing with the effects of aging.
• Even the strong are vulnerable - some of the largest
scams in history have been committed against smart
people who thought they had found a way to strike it
• It's right to care for those who care about you.
• There really is strength in numbers.
• Sometimes just an objective comment from a trusted
source can make the difference.
What Are the Typical Types of Fraud?
• Identify Theft - Fraudsters use your credit cards and
other personal information for personal gain.
• Investment Schemes - Promise "no risk" and/or
"high returns," if you act fast, but the offer is phony.
• Foreign Lotteries - Even legitimate foreign lotteries
are illegal in the U.S., so there's no way to win.
• Internet Fraud - The Internet provides a new way to
conduct frauds of all kinds, for instance:
• Phishing schemes feature fake e-mails that solicit
personal information (see identify theft).
• Pharming is an elaborate form of phishing, with
fake Web sites again designed to "harvest" your
• Work-at-Home Fraud - Many varieties ask for
money up front before the victim can start to earn.
Money may go to buy supplies to build products at
home or special mailing lists to support envelope
stuffing business, but profits never materialize.
• Pyramid Scheme - In this scam, early victims of an
investment-type scheme receive money from later
victims, but before long there are not enough new
victims and the scam ends with losses all around -
except for the con artist, that is.
• Free Prize Schemes - A "small" payment is required
before the "free" prize can be released. If the lucky
winner does get a prize - many do not - it will be
worth only a fraction of the payment.
What Are Some Common Defenses?
• It is never too early to learn the warning signs of
• Sounds too good to be true.
• Pressure to act right away.
• Guaranteed success.
• Promises unusually high returns.
• Requires upfront investment - even for a free
• Doesn't act like a real business.
• Something doesn't feel right.
• And even if all looks right, it never hurts to do your
homework and check the offer out with a local Better
Business Bureau, state attorney's office, or local consumer groups.
• Even if the person or company has no track record of
complaints, the scam may be familiar to watchdog
consumer protection agencies.
• Don't hesitate to discuss the matter with friends and
• And don't forget to watch out for those you love -
sometimes just a simple "What's new?" can prevent a
loved one from being the victim of a scam.
How Does the Postal Service Help Prevent Mail
The Mail Fraud Statute is the oldest and most effective
U.S. consumer protection statute, and Postal Inspectors
have been using this statute to preserve the integrity of the
U.S. Mail since the law was enacted in 1872. Inspection
Service efforts have combined vigorous enforcement of the
law with public education, consumer awareness, and crime
prevention programs. Postal Inspectors work with local,
state, federal, and international law enforcement
agencies - as well as a variety of bank and credit card
issuers, financial institutions, retail merchants, credit
bureaus, and other industry sources - to help prevent all
types of mail fraud schemes and to educate consumers.
What Can Consumers Do To Protect Themselves
From Becoming Fraud Victims?
Use common sense. Take your time when responding to
offers. Investigate. Talk to family, friends, and local consumer protection experts. Educate yourself about fraud. Know
who you are dealing with. And protect your personal information. Every year thousands of people and businesses
are victimized by fraudulent schemes. In general, consumers should be skeptical of any offer that sounds "too good to
Who Should Consumers Call if They Suspect
• Postal Inspectors are responsible for enforcing the
Mail Fraud Statute. A fraud complaint can be filed at
the local Post OfficeTM, by calling 1-800-FRAUD IS
(1-800-372-8347), or online at www.usps.com/postalinspectors.
• The Federal Trade Commission works for the consumer to prevent fraud and deception. Call
1-877-FTC-HELP (1-877-382-4357) or log on to www.ftc.gov.
• Locate your local Better Business Bureau at www.bbb.org.
• Locate a U.S. Attorney's office in your state: http://www.usdoj.gov/usao/ (often the site of the local
consumer protection office).
What Web Sites Offer Information and
Resources on Fraud?
• U.S. Postal Inspection Service: www.usps.com/postalinspectors/.
• U.S. Postal Service Privacy Office: www.usps.com/privacyoffice/welcome.
• Federal Trade Commission: www.ftc.gov/ or www.ftc.gov/ftc/consumer.htm (also offers brochures).
• National Consumers League: www.fraud.org.
• Better Business Bureau: www.bbb.org/.
• FirstGov for Consumers: www.consumer.gov/.
• Federal Citizen Information Center:
• Learn more about fraud at the National Consumer
Protection Week 2007 Web site at:
Suggested Points To Include for Event Speeches
at the Post Office
• Hello. Thank you for visiting the Post Office.
• We appreciate your business.
• It's National Consumer Protection Week. We invite
you to learn about ways you can avoid becoming a
victim of fraud.
• The people at the table can help you. We have materials you can take with you to share with your family
• Read up. Reach out. Be an informed consumer.
• Thank you for stopping by today.
Postmasters and Facility Managers
Postmasters and facility managers are encouraged to
join this annual consumer awareness effort by sponsoring
or supporting local activities during NCPW, February 4-10,
District Consumer Affairs Managers
The District Consumer Affairs manager (CAM) should
serve as a consultant and resource for postmasters and
managers planning NCPW activities.
Public Affairs and Communications
Field Public Affairs and Communications (PAC) staff will
coordinate media outreach and press coverage of the week
and planned events through media advisories, news releases, and calls to area reporters.
Listed below are suggested activities to highlight the
• Have an NCPW kick-off and open house.
• Show a Postal Inspection Service fraud prevention
DVD. (Note: CAMs should contact their local Postal
Inspector to request quantities of individual DVDs for
handout at events.)
• Speak to a school group on precautions to take when
visiting Internet Web pages. Reference 2 SMRT 4U:
Type Smart, Post Wisely Web site at www.2smrt4u.com. Tools provided help teens protect themselves
from online predators.
• Invite a local expert to speak. A local Postal Inspector
would be perfect, but a representative from a consumer advocacy group or an appropriate regulatory
body also would be good.
• Partner with other federal agencies, community
groups, educational institutions, and businesses to
sponsor educational workshops or seminars for consumers with special needs.
• Hold a joint press conference with another consumer
agency and include a local Postal Inspector. The
Postal Inspector can discuss fraud both from a national and a community perspective.
• Work with a local Postal Inspector to inform senior
citizens about fraud schemes. Hold seminars at local
retirement communities. Postal Inspectors can discuss recent fraudulent schemes and steps to prevent
older Americans from becoming victims.
• Provide your postal employees with information
about NCPW activities planned for your area.
• Set up a booth at a busy shopping area and distribute
fraud prevention brochures and other consumer information. Show a fraud prevention video.
• Include information on the safety and security of
Postal Service Money Orders. Use the eBay "Protect
Against Money Order Fraud" fact sheet (see
• Let customers know that for the second year in a row,
the U.S. Postal Service was rated number one
among all federal agencies as the most trusted in
protecting consumers' privacy. Use the Privacy
Office fact sheet (see page 1).
• Refer customers to www.usps.com for additional
• Hand out consumer publications such as:
• Publication 162, Because The Mail Matters.
• Publication 280, Identity Theft, Safeguard your
• Publication 281, Consumer Fraud by Phone or
• Publication 300-A, U.S. Postal Inspection Service
Guide To Preventing Mail Fraud.
• Publication 370, Extra Services.
• Publication 546, Sweepstakes Advertising, A
(Note: You can check out the publications before you
order at the Postal Service PolicyNet Web site. Go to http://blue.usps.gov/cpim and click on PUBs.
Publications also can be downloaded on the public Internet at www.usps.com. Click on About USPS & News, then
under "Organization Information" click Forms &
Publications, then click Postal Periodicals and Publications, and then click Publications.)
Event Planning Checklist
When planning National Consumer Protection Week
events, keep the following suggestions in mind:
• Begin planning early.
• Contact your local postal team - Postal Inspectors,
Public Affairs and Communications managers, Consumer Affairs and Claims managers, and Government Relations representatives - to see how they
can help support and participate in the fraud prevention events in your city.
• Set a date.
• Secure participants.
• Acquire posters, videos, fact sheets, brochures, and
other supplies for the event.
• Prepare a special pictorial postmark, if applicable.
• Secure staging and sound equipment, if applicable.
• Plan signage, including a podium, sign, and banners.
• Launch a local publicity campaign.
• Draft a sequence-of-events agenda and speaker
• Plan retail opportunities (i.e., booth, bag stuffers,
• Prepare ceremony programs and invitations.
Suggested Event Flow/Timed Agenda
Events should be held between 10 A.M. and 1 P.M. to increase chances of media coverage.
10 A.M. Guests arrive and are seated
10:05 to 10:10 A.M. Welcome and opening remarks
10:10 to 10:15 A.M. Remarks on local resources to
Partnering organization, BBB
10:15 to 10:25 A.M. Keynote address/most important
Highest ranking elected official or
consumer with a fraud story
10:25 to 10:30 A.M. Closing remarks/reminder to
collect handouts and information
National Consumer Protection Week
"Be an Informed Consumer" Speech
I am pleased to be with you today to deliver an important
consumer protection message.
For the U.S. Postal Service, customer service and consumer protection are year-round priorities.
We are very proud of the fact that Americans have
placed their trust in the mail for well over 2 centuries.
In fact, for the past 2 years, Americans have voted the
U.S. Postal Service the number one government agency
for consumer trust and the protection of privacy.
We take our role in connecting every household and
business in the nation through the mail very seriously.
Every business day, 7 million Americans visit their local
Post Offices, while at the same time hundreds of thousands
of letter carriers deliver the mail to every home and office in
the United States.
All in all, more than 9 million jobs are tied directly to the
mailing industry, an industry that contributes more than
$900 billion dollars to the U.S. economy.
So when we talk about consumer protection, we understand that we also are talking about safeguarding the integrity of our national economic system.
As always, during National Consumer Protection Week,
we have a lot of information to share about fraud.
How to recognize it. How to avoid it. And who to contact
to help you investigate offers you may receive or to report
offers that you believe are phony.
This year, we are asking everyone to take an additional
As you educate yourself about fraud, take a moment to
think about your friends and family.
Are they protected, too?
The truth is that anyone at almost any age can be a victim of fraud. And every stage of life has its vulnerabilities.
When a grandparent or parent is swindled out of his or
her savings, or a child falls for an employment scam, or
worse - the entire family suffers.
But family members have strength, too.
Sometimes it is a son or daughter who is the family computer expert.
They know all about phishing schemes and computer
viruses and they keep the family computer safe.
But they may be vulnerable in a chat room against more
sophisticated personalities masquerading as something
they are not.
And young adults just starting out may be prime targets
for a job scam that a parent or grandparent would recognize in an instant.
Even the most educated consumer can be a tempting
target when financial pressures mount.
And, of course, we are all susceptible to human weakness and the desire to hit it rich or make easy money fast.
That's when a little support from a friend or family member can go a long way.
So all of us need to be educated about fraud and to
share that information with others.
What are some of the more common things to look out
for? What are the warning signs of fraud?
• Promise of huge profits and big earnings.
• Promotional phrases like "No experience is
• Lack of a real place of business for the organization
or it doesn't act like a real business.
• Offers requiring you to pay upfront for instructions or
• Assurances of guaranteed returns.
• Payment with money orders or cashiers checks.
• Requests for personal information - even bank
account and credit card numbers.
• Your sense that something just doesn't feel right.
In almost every case, if you exercise judgment and common sense, it is likely you'll find clues to help you avoid being a victim of fraud.
Consumers should also educate themselves to know
how to recognize the most common scams.
Take home information today and read it.
Visit the Inspection Service and FTC Web sites.
You will find plenty of information on identify theft, investment fraud, work-at-home schemes, free prize scams,
Internet fraud, and more.
There are many forms of fraud. And we can be sure that
con artists will continue to evolve new ways to defraud the
But there is no reason that any of us should feel
defenseless or become a victim.
So long as we look out for those we love, use our judgment, do our homework, and continue to educate
There is no reason that we can't fight fraud and win.
# # #
Opening/Welcoming Remarks (1)
It's a pleasure for me to be with you today.
Since 1998, the first full week in February has been designated National Consumer Protection Week. It is a time
when government agencies, consumer protection groups,
and industry associations join together across the country
to put a spotlight on how consumers can protect their interests and avoid fraud.
The Postal Service and the Postal Inspection Service
are pleased to be members of the National Steering Committee helping to lead the effort this year.
For the past 176 years, Postal Inspectors have been
fighting fraud, protecting the mail, and working on behalf of
the American people to promote the honesty and integrity
of the American marketplace.
And in 1971, the Office of the Consumer Advocate was
established within the Postal Service to ensure that the interest of the American consumer would be a guiding light in
the development and delivery of mail service to the nation.
Today, all of us in the Postal Service take the opportunity
of National Consumer Protection Week to thank all of our
customers for your business - it is a pleasure to serve you.
And as Consumer Protection Week implies, we take this
time to remind everyone that consumer fraud exists and
that there are simple principles that all consumers can use
to protect themselves from becoming a victim of fraud.
Read up. Reach out. Be an informed consumer.
Alternative Event Opening Remarks (2)
It's a pleasure to be here today. I thank all of you for
The United States Postal Service is part of the fabric of
America. We trace our roots to 1775 and Ben Franklin.
Throughout the history of our nation, the Postal Service
has been a partner in the progress of the American people.
And as our country has grown and been transformed over
the years, so has the Postal Service.
Today, we carry 46 percent of the world's mail at some of
the lowest prices in the world. We have 37,000 Post Offices
in cities and towns, large and small. And every day, 6 days
a week, postal carriers visit just about every home and
business in the land to deliver the mail - over 213 billion
pieces of mail last year.
And today, we are transforming our business to make it
quick, easy, and convenient for customers to do business
with us - over the Internet, over the phone, or over the
counter in the Post Office.
However, the one thing that has never changed is our
focus on service to our nation, to our communities, and to
each and every customer.
It is because of this historic relationship that we have the
honor to lead in a nationwide effort of great importance.
National Consumer Protection Week 2006 lasts only
7 days. However, we hope and believe that the basic message we deliver today can last a lifetime.
The Postal Service has been given the unique mission
to bind the nation together through the correspondence,
communications, and commerce that are delivered through
With the support of friends and family, common sense,
consumer education, and the resources of the local community behind them, all Americans can protect themselves
from fraud and benefit from the genuine opportunities that
America has to offer.
Together, we can Read up. Reach out. Be informed consumers. And prevent fraud.
Alternative Event Opening Remarks (3)
This option includes introductions of other speakers
Thank you for joining us.
It's a pleasure to be with you as the nation celebrates
National Consumer Protection Week: "Read up. Reach
out. Be an informed consumer."
We have a great message to deliver today, some important information to share, and some very special guests.
We are very lucky to have with us:
(The highest ranking official always speaks first or last. In
the case of elected officials, especially Congressional
members, they usually prefer to speak last.)
• (Name) ... (Title) ... (brief comment possibly) (e.g.,
Rob Roberts, legislative aid for Congressman John
Smith, with a timely message of support).
• Ditto (Mayor Jones, who will speak about resources
and support available to local citizens).
• Ditto (Name, of the National Consumer Protection
League, sharing his/her insights on how consumers
can combat fraud).
• And, ditto (from the Postal inspection Service we
have Inspector Name, who will share his experience
Also, we have a very interesting video on consumer
fraud, which you can watch today, and information on other
types of fraud. So make sure you have that information before you leave.
Our first speaker is ...
Introductions can be as short as name and title, or they can
provide a brief bit of biographical data or other information.
For example, if we had three speakers, the intros might go
Postal person: Our first speaker is Mayor (Name), who
has served (Town Name) for more than two decades, including as head of the school board, as member of the city
council, and since 1999 as Mayor. Under his/her leadership, (Town Name) was recently recognized as one of
America's most livable cities. Ladies and gentlemen,
please welcome Mayor (Name).
Postal person: Thank you, Mayor (Name). Next, we
have a special guest who works day in and day out to protect consumers. (Name) is a life-long resident of (Town
Name) and he/she is the associate director of regional consumer issues for the National Consumer League. Please
join me in welcoming (Name) (applause).
(Associate director speaks)
Postal person: Thank you (First Name). Our final speaker today is a colleague of mine and a member of one the
oldest and most respected law enforcement groups in the
nation. A (x)-year veteran of the Postal Inspection Service,
Inspector (Name) has some tips and stories from the front
lines in the fight against fraud. Ladies and gentlemen,
Remarks for the Postal Service Representative
Although con artists can be very clever, and their con
games can be very convincing, consumers are not - or at
least, should not - be defenseless.
First, and foremost, we all need to use common sense. If
something sounds too good to be true, it probably is. If
something doesn't feel right, we probably should investigate more.
For example, why would anyone pay money to receive a
free prize? Or how is it possible that someone could really
believe an e-mail that says it is from a member of a foreign
government who wants help to sneak millions of dollars out
of his or her country?
And we must always be on guard for any request of personal information - whether it is a Social Security number,
a personal identification number, or checking account information. You wouldn't give strangers the keys to your
home - why give them the keys to your personal life?
But people do it.
So remember: if it smells fishy, you are probably the one
on the wrong side of the pole. Don't bite.
Second, it is never a bad idea to do some homework,
whether you are planning to invest money, make a purchase, or find a job. Read up! An informed customer is the
best defense against fraud. Don't hesitate to call the Better
Business Bureau or a local consumer group. The advice is
free but it can save you real money and a lot of frustration.
Be an informed consumer. Take advantage of the free
information that is available. Read the brochures we have
here today. Go online. The information is there.
And finally, as an educated consumer, share your knowledge with family and friends. Reach out! In particular, watch
out for those who may be most at risk. Stay in touch with
grandparents, parents, and children and make sure they
don't become victims either.
Remarks for the Postal Service Representative
Every year, thousands of consumers are victimized by
fraud. My goal today is to tell about some of the leading
types of fraud and to remind you of the many resources that
are available to recognize and fight fraud of all types. I also
want to urge you to use these resources to help protect
your family and friends.
Our theme says it all. "Read up. Reach out. Be an informed consumer." Whether it is a young adult being victimized by a job scam, a husband or wife taken in by Internet
fraud, or a friend who falls for a phony investment, consumers of all ages can suffer.
As the old saying goes, however, there is strength in
numbers. And what better strength can we ask than the
support and advice of those who have our highest trust and
own best interests at heart?
In this day and age, with technology continually changing, the youngest may be the family Internet expert. While
the oldest can share a lifetime of experience and learning.
Of course, we all need to keep learning at any age. And
that's why we have worked so hard to make fraud
prevention information available in brochures, videos, and
online. Because when you know about common frauds and
you know the warning signs, you are far less likely to fall for
Identity theft continues to be a major problem. It is one
of the fastest-growing crimes in America. With millions of
victims and losses in the billions of dollars, it continues to
be one of consumers' biggest fears.
The key is to protect your personal information. Never
give out your Social Security number, date of birth, mother's maiden name, credit card number, or bank personal
identification number over the telephone unless you initiated the phone call.
The Internet has given fraud artists a new tool to commit ID theft and it allows them to perpetrate the crime from
anywhere in the world. In this case, phony e-mails and
look-a-like Web sites ask for your personal information.
They may pretend to be your bank, credit card company, or
even a government agency. Once again, the key is don't
respond - investigate. Contact the bank or agency yourself, through a channel you know and trust. It is that simple.
Speaking of simple, there is only one thing you need to
know about foreign lotteries. They are illegal in the United
States. That's all there is to it. So there is no need to worry if
they are legitimate lotteries or not. They are not for the
U.S., and that means all of us.
We can learn to recognize specific frauds and avoid
We also need to learn the basic warning signs of fraud
and to exercise common sense and judgment:
• Be very skeptical of anything that sounds "too good
to be true."
• Don't be pressured into acting right away.
• Be wary of promises of big money or guaranteed
• If something doesn't feel right, it probably isn't.
Finally, we recommend that you take the offensive by
• Check out the firm making the offer. Often the company has no track record of complaints, but the scam
may be very familiar to watchdog consumer protection agencies.
• Know who you are doing business with before sending money.
• Protect your personal information - your Social
Security number, date of birth, mother's maiden
name, credit card number, or bank personal
identification number over the telephone - unless you initiated the phone call.
• Always take time to consider an offer, get additional
information and advice, and resist the "take it or leave
it" high pressure tactics.
• Visit the Postal Service or the Inspection Service
Web site for advice on how to avoid being victimized
by postal-related crimes.
• And don't forget to discuss the matter with your
friends and family. Everyone will learn from that
• Read up. Reach out. Be an informed consumer.
Remarks to Close the Event (Alternative 1)
Thank you (last speaker).
As you have seen and heard today, fraud comes in
many forms and every one of us can be a target - young
and old, rich or poor. But we never have to face the problem
alone. Our families and our friends are potent allies who
can bring considerable experience and perspective to the
fight against fraud.
And as we have made clear today, there are top-notch
people in the Postal Inspection Service and in state local
and federal agencies who are out there fighting fraud and
bringing these criminals to justice.
The first and best line of defense is you, the educated
consumer. Learn to recognize fraud. Understand the
resources that are out there to help you. And watch out for
family members, especially those who might be vulnerable
for one reason or another. Together, we can stop fraud cold.
And that's what Consumer Protection Week is all about.
Thanks for coming. Please remember to pick up the resource materials before leaving today.
Remarks to Close the Event (Alternative 2)
Thank you (last speaker).
Ladies and gentlemen, that concludes our program. I
want to thank each of our speakers for joining us today and
for sharing valuable information and insights on how each
of us can protect against and fight fraud.
I invite you to stay a while and talk informally with our
guest speakers. In addition, don't forget to check out the literature we have. And remember that more information is
available online at www.usps.com/postalinspectors.
Postal Brochure Ordering Information
Postal Service publications make perfect handouts for
customers during NCPW. They also are good resources for
Postmasters and managers when preparing for the week's
You also can order these publications from the Material
Distribution Center (MDC) by using touch tone order entry
(TTOE): Call 800-273-1509.
Note: You must be registered to use TTOE. To register, call
800-332-0317, option 1, extension 2925, and follow the
prompts to leave a message. (Wait 48 hours after registering before placing your first order.)
Use the following information to order these
|USPIS Guide To Preventing
|Consumer Fraud by Phone or
|Because The Mail Matters
Proclamation: National Consumer
Protection Week 2007
Whereas National Consumer Protection Week was established in 1998 by representatives of federal, state, and local
governments as well as national advocacy groups as a
means to highlight consumer protection,
Whereas the postmaster general established the office of
the Consumer Advocate in 1971 to ensure that the interests
of consumers would serve to guide the development, progress, and actions of the United States Postal Service,
Whereas Postal Inspectors have safeguarded the sanctity
of the U.S. Mail and protected Postal Service customers for
178 years, combating crimes such as robberies, mail theft,
Whereas consumer fraud is detrimental to the economic
interests of the nation and the well being of its citizens,
Whereas fraud is destructive not only to individuals but to
families, threatening their livelihoods, endangering their retirements, and attacking their household security,
Whereas fraud of all kinds frequently depends for its success upon the compliance and participation of its victims,
Whereas by its very nature fraud can be reduced and often
eliminated by consumers who are educated and use common sense,
And, whereas the (name of local city, municipality, etc.) is
home to more than (X thousand) men, women, and children
who depend on an open, honest, safe, and secure marketplace to conduct commerce and earn a living,
Resolved, that (local community or organization)
(1) Supports National Consumer Protection Week
(2) Joins with the U.S. Postal Service and the Postal
Inspection Service to educate consumers on how to
recognize and avoid work-at-home scams
(3) And, declares (day of event) as Consumer Awareness Day
Kit continued >