Rate change diskettes for all Integrated Retail Terminal (IRT) offices will be distributed in the same manner as all other IRT software updates. The diskettes will be sent to district IRT coordinators in bulk via Express Mail® service. IRT coordinators will be advised by e-mail of the expected mailing date.
IRT coordinators who do not receive their diskettes by the expected date or who receive an insufficient quantity of the diskettes should contact the Unisys IRT hotline at 800-247-6478.
Each shipment will include release notes, which provide software installation instructions and a summary of changes in the software. The IRT coordinator will send one diskette and one copy of the release notes to each IRT site.
Forever Stamp™ sales will begin on April 12. Each retail site will install the IRT version 66 update after close of business on Wednesday, April 11, 2007, or before opening for business on Thursday, April 12, 2007. Sites that do not receive update diskettes by Friday, April 6, 2007, should contact their district IRT coordinators for guidance.
Each retail site will install the IRT version 67 update before opening for business on Monday, May 14, 2007. Sites that do not receive update diskettes by Wednesday, May 9, 2007, should contact their district IRT coordinators for guidance.
Sites that have difficulty installing any IRT update should contact the appropriate IRT hotline. Any site that discovers at the last minute that its update diskette is faulty should consider borrowing an update diskette from a neighboring retail unit. This will be faster than waiting for a diskette to be mailed out by the district or hotline personnel.
Unisys hotline: 800-247-6478
NCR will distribute new software for the rate changes via a download over the network. Although the changes will take effect on May 14, 2007, the download will occur in advance of that date. More details will be provided to POS ONE sites as well as to area and district POS ONE coordinators prior to the rate change. Help desk support will also be available at the number shown below:
POS ONE help desk: 800-USPS-HELP
