The Postal Service™ has a great new opportunity to generate millions of dollars in revenue and attract new customers — it’s good for business and good for all of us in the long-term.
Starting July 21, customers can use Carrier Pickup™ service for most parcels being returned, including Parcel Return Service and Merchandise Return Service. There are no changes to your current Carrier Pickup procedures, and no changes to scanning at this time.
This enhancement means customers no longer have to go to their local Post Office™ to return a package — they can schedule a pickup online at http://www.usps.com/pickup and arrange for Carrier Pickup service at home. Before, they could only request Carrier Pickup service if they also had Express Mail®, Priority Mail® or International Mail items to be shipped. Effective July 21, there will be a fourth option that allows customers to request a pickup for “Return Items.”
Again, there are no changes to your Carrier Pickup procedures. When a customer has any product that qualifies for Carrier Pickup service, USPS.com® will notify our delivery unit through My Post Office. The pickup will appear on the Carrier Notification Pickup Form — the same as happens now. The procedure also remains the same: carriers will only pick up packages if the customer has them ready at the time of delivery and they are within the carrier’s normal line of travel.
We added this option to make the return process easier on our shipper’s customers, and to make us a more valuable shipping option than our competitors. It’s an excellent opportunity for us, and it’s supported by the excellent service you’ve been providing with Carrier Pickup service all along. Thanks for the good work!
Let’s continue to show our customers that nobody can pick up from a home or business more efficiently than USPS®; we are at every address, every day, 6 days a week.
— Ground Packages,
Shipping and Mailing Services, 7-17-08
