Effective August 9, 2008, customers are able to present PS Form 5630, Shipment Confirmation Acceptance Notice, at the retail window to receive a POS acceptance scan.
PS Form 5630 is designed to provide customers with better tracking and visibility for package shipments. When customers go online to create a prepaid shipping label for their packages, they will have the option to create a PS Form 5630. This form links all the packages in the shipment to one barcode. Customers can schedule a pickup, give the packages to a letter carrier, or bring the packages to the retail window or back dock. The postal employee then scans the barcode, and every package in the shipment receives an “Acceptance” event from the Post Office™. This allows direct-to-consumer shippers to show their customers that items have been shipped.
To ensure that retail associates are prepared to accept and scan these forms when presented, download and print the Standard Operating Procedures (SOPs), Frequently Asked Questions (FAQs), and Service Talk located on pages 6–15 of the August 1, 2008, Retail Digest e-mail attachment.
The FAQs and the Service Talk are also available online at http://blue.usps.gov/delret/L4RetOper_Retail_ Standard_Operating_Procedures_Ret.htm.