Introduction/Overview
National Consumer Protection Week (NCPW) is a federal program, led by the Federal Trade Commission (FTC) to draw attention to issues and ideas that help customers become smarter consumers of products, materials, and services and improve their knowledge of how to combat fraud of any type. NCPW is fully supported by the U.S. Postal Service® and managed by the vice president and Consumer Advocate and the chief postal inspector of the Postal Inspection Service.
What is National Consumer Protection Week?
The U.S. Postal Service office of Consumer Advocate and the U.S. Postal Inspection Service are working to educate consumers about identity theft and fraudulent schemes and to provide them with the tools and information needed to combat these frauds. During NCPW, other federal, state, and local consumer protection agencies — together with consumer organizations and industry associations — are launching consumer protection and education efforts around the country.
NCPW 2009 Theme
“Nuts and Bolts: Tools for Today’s Economy”
The national theme is intended to educate consumers about making wise purchase decisions and knowing how to avoid scams. Every year, the Postal Service™ supports the national theme by focusing on a specific aspect of the theme.
USPS 2009 NCPW Theme
The USPS® theme for this year is “Survive Today’s Economy: Avoid ID Theft and Fraudulent Schemes.” Our theme builds on the most successful consumer fraud awareness campaign in the Postal Inspection Service’s long, proud, and successful history. We will once again point consumers to the websites established by the Postal Inspection Service and its business partners, http://postal inspectors.uspis.gov and www.FakeChecks.org.
Priority Project
This is a priority project and program for Consumer Affairs managers (CAMs). CAMs will be responsible for overall program planning, with assistance from U.S. postal inspectors. Corporate Communications staff will promote events and activities with local media.
Postmasters and Facility Managers
Postmasters and facility managers are encouraged to join in this annual consumer awareness effort by sponsoring or supporting local activities during NCPW, March 1–7, 2009.
District Consumer Affairs Managers
The district Consumer Affairs manager should serve as a consultant and resource for postmasters and managers planning NCPW activities.
Corporate Communications
Corporate Communications staff will coordinate media outreach and press coverage of the week and planned events through media advisories, news releases, and calls to area reporters.
Background on USPS 2009 NCPW Theme “Survive Today’s Economy: Avoid ID Theft and Fraudulent Schemes.”
Identity Theft
Identity theft is a criminal offense. It occurs when a person knowingly transfers or uses, without lawful authority, a means of identification of another person with the intent to commit or to aid or abet any unlawful activity that constitutes a violation of federal law or that constitutes a felony under any applicable state or local law.
Identity theft is America's fastest-growing crime. Last year alone, more than 9.9 million Americans reported being victims of identity theft, a crime that cost them roughly $5 billion. The number of identity theft victims and their total losses are probably much higher. It’s hard to pin down, because law enforcement agencies may classify identity theft differently — it can involve credit card fraud, Internet fraud, or mail theft, among other crimes.
The FTC reported that only 2 percent of victims cited stolen mail as the source of personal information. Even so, U.S. postal inspectors, charged with protecting the nation’s mail system from criminal misuse, are leaders in the fight against identity theft.
Postal inspectors provide these identity theft tips:
n Review your consumer credit reports annually.
n Shred and destroy unwanted documents that contain personal information.
n Deposit mail in U.S. Postal Service collection boxes.
n Don’t leave mail in your mailbox overnight or on weekends.
The Postal Inspection Service has produced an identity theft awareness video for consumer groups, financial institutions, and police departments (see page 17).
Visit these websites for more information on identity theft:
n U.S. Postal Inspection Service: http://postal inspectors.uspis.gov.
n Federal Trade Commission: www.consumer.gov/idtheft.
n U.S. Secret Service: www.secretservice.gov.
n Department of Justice: www.usdoj.gov/criminal/fraud/idtheft.html.
n Federal Deposit Insurance Corporation: www.fdic.gov/consumers.
Also:
n Learn how to protect personal identifying information in your organization: http://postal inspectors.uspis.gov/radDocs/BusChecklist.html.
n More tips to help you avoid identity theft: http:// postalinspectors.uspis.gov/investigations/MailFraud/fraudschemes/mailtheft/IDTheftTips.aspx.
n If you think you’re a victim of identity theft, here’s what you should do: http://postal inspectors.uspis.gov/investigations/MailFraud/fraud schemes/mailtheft/IDIfVictims.aspx.
n View and print a text-only version of the identity theft brochure: http://www.usps.com/cpim/ftp/pubs/pub280/welcome.htm.
n Learn about how identity thieves can steal your name and your money: http://postalinspectors.uspis.gov/investigations/MailFraud/fraudschemes/mailtheft/IDProtectName.aspx.
n Identity theft may include mail fraud, credit card theft, or check fraud. Read current online news of postal inspectors’ investigations of this fast-growing crime to learn how to best protect yourself: http://postal inspectors.uspis.gov/pressroom/ inspectorsnews.aspx.
n If you’re a victim of identity theft and the U.S. Mail is involved, call the Postal Inspection Service at 877-876-2455 and local police, or report identity theft online at https://postalinspectors.uspis.gov/forms/IDTheft.aspx.
Fraudulent Schemes
In fraudulent schemes, scammers often look for their potential victims on websites or in chat rooms, or they share their “sucker lists” with other crooks. The scams may be disguised as a work-at-home business opportunity, a prize from a foreign lottery, or a transfer of foreign money into a U.S. bank. All of them involve receipt of a check that looks genuine and will be accepted for cashing by most banks. The scammer convinces the victim that all or part of the check must be immediately wired out of the United States. When the victim takes the bait and wires money away, he or she will be responsible for repaying the money to the bank when the check is later found to be counterfeit.
Once consumers become educated about how these schemes work, they can stop scammers before the deposit of a fake check leads to an unplanned expense of thousands of dollars. When a potential victim is stopped from participating in fraudulent schemes, a crime has been prevented from taking place. The U.S. Postal Service goal is to:
n Increase Americans’ awareness about fraudulent financial schemes.
n Give consumers valuable information about protecting their assets from the schemes.
n Provide a central location where consumers can report suspected financial fraud.
The best defense against the constantly evolving threat of fraud is to be prepared to instantly identify it. An educated public is the first line of defense.
These schemes involve counterfeit checks, gift checks, traveler’s checks, or money orders. Virtually every American could be a scammer’s target, primarily through e-mail, though also through mail and phone solicitations.
The Alliance for Consumer Fraud Awareness conducted a survey of American adults and found the following:
n Two out of three adults say they receive at least one potential scam contact per week.
n Eighteen percent of adults say they or a family member has fallen for one of these scams.
n A majority of those surveyed believe the fraudulent check writer is responsible for the funds.
Identity theft and fraudulent schemes are fast-growing crimes that could ruin financial investment and cost thousands of dollars. There are many types of fraudulent schemes, but they all start when someone offers a realistic-looking check or money order and asks a potential victim to send cash somewhere in return.
Suggested Talking Points
These talking points can be used at National Consumer Protection Week events.
U.S. Postal Service
n Serving America since 1775.
n Named most trusted government agency fifth year in a row.
n The Postal Inspection Service has more than 200 years of consumer protection experience.
n USPS is a trusted friend and partner in every American community.
n We are proud to help spread the word and increase awareness about consumer fraud.
n The focus of the USPS message this year is “Prevent Identity Theft and Avoid Fraudulent Schemes.” By resisting the temptation to deposit a large check, a consumer will avoid a loss of up to thousands of dollars when the scam is exposed.
Common Defenses Against Identity Theft and Fraudulent Schemes
n It is never too early to learn the warning signs of scams:
n Sounds too good to be true.
n Pressure to act right away.
n Guaranteed success.
n Promises unusually high returns.
n Requires upfront investment — even for a free prize.
n Doesn’t act like a real business.
n Something doesn’t feel right.
n And even if all looks right, it never hurts to do your homework and check the offer out with a local Better Business Bureau, state’s attorney’s office, or local consumer groups.
n Even if the person or company has no track record of complaints, a scam may be familiar to watchdog consumer protection agencies.
n Don’t hesitate to discuss identity theft and fraudulent schemes with friends and family.
n And don’t forget to watch out for those you love — sometimes just a simple “What’s new?” can alert you to a loved one who has become a victim of identity theft.
Typical Types of Fraudulent Schemes
This information can be used in speeches or incorporated into fact sheets or handouts for consumers. Below are some examples of fraudulent schemes.
Reshipping Scams
Have you been asked to receive packages at your home or business and mail them to someone else? Postal inspectors advise: Don’t do it!
Criminals use a variety of come-ons to trick people into reshipping fraud. They may even send counterfeit mailing labels to their recruits as a part of the scheme. The U.S. Postal Service returns packages with invalid postage.
See if you recognize one of these reshipping scenarios:
Work-at-Home Scams
Criminals post phony job announcements on Internet career sites offering positions such as “merchandising manager,” “package processing assistant,” or a similar title. Job duties include receiving packages and mailing them to a foreign address on behalf of a client. They may even send you postage-paid mailing labels.
The real story: A criminal has purchased merchandise with stolen credit cards and needs your help to smuggle the goods out of the country. The company is fake — even the mailing labels are counterfeit. And you are committing a felony when you help out these criminals.
Sweetheart Scams
Fraudulent reshippers also lurk on dating websites. They send a few e-mails to get to know you, and may even send a photo or flowers. Once they have your attention, they ask you to help their business or family by shipping packages to Europe or Africa. They may even claim to be working with a charity or mission, and request help in getting “donated” merchandise delivered to Africa or another part of the world.
The real story: You’re being asked to commit a crime by smuggling stolen goods. The photo may look like your perfect match, but it’s a fake — and could be the picture of your worst nightmare.
Postage-Paid Label Scams
Scammers sometimes buy merchandise on Internet auction or classified advertisement sites (and they often use counterfeit checks or stolen credit accounts to pay.) When they contact the seller, they ask if they can provide a postage-paid shipping label instead of paying for postage. Then they e-mail a label that looks legitimate.
The real story: The label is counterfeit or it was bought using a stolen credit card. When postal inspectors or other law enforcement officers follow the clues to the return address, it often leads to an unsuspecting victim of a postage-paid label scam. Too often, the victim tells how the payment for the merchandise bounced, too.
USPS Click-N-Ship® customers will want to make special note of this scheme.
What should you do if you’ve been tricked into reshipping fraud?
n Don’t accept packages at your address for people you don’t know.
n Be wary of anyone asking to send you a mailing label purchased online.
n Stop all communication with operators who try to solicit your help in reshipping items.
n If you already have merchandise from such an offer, don’t mail it.
n Keep all correspondence (e-mails, faxes, etc.) related to these scams.
n Contact postal inspectors at 877-876-2455.
Fraud on the Internet
Old games, new tricks. Con artists are always offering deals that sound “too good to be true.” Originally, they came by mail or in a phone call. Now they’re coming through a more anonymous venue to pitch fraud — the Internet.
Although the Internet offers a safe and convenient venue to do business, fraudsters also like the Internet — to target unsuspecting consumers.
Online scammers can ignore national borders or boundaries. They have only one objective: to steal your money. Whether it’s auction fraud or identity theft, reshipping scams or foreign lotteries, be cautious, and be smart.
U.S. postal inspectors offer these tips:
n Be suspicious of e-mail that appears to be from banks, online auction sites, or other retailers.
n Never use a link in an e-mail to visit a website.
n Only purchase goods and services from sites you trust.
n Examine all online offers before buying anything. When you’re online, be on guard. Don’t respond to suspicious e–mail and mail, and hang up on phone offers that sound “too good to be true.”
The U.S. Postal Inspection Service has these consumer brochures to help you learn more about fraud concerns:
Identity Theft:
Publication 280 text-only version, www.usps.com/cpim/ftp/pubs/pub280/welcome.htm
Consumer Fraud by Phone or Mail:
Publication 281 text-only version, www.usps.com/cpim/ftp/pubs/pub281.htm
Consumer & Business Guide to Preventing Mail Fraud:
Publication 300-A text-only version, www.usps.com/cpim/ftp/pubs/pub300a/welcome.htm
Prevención del Fraude Postal Prevención del Fraude Postal:
Publicacion 300-A-S text-only version, www.usps.com/cpim/ftp/pubs/pub300as.htm
Stop • Think • Click: An Overview of Computer Security:
The Internet gives you access to information, entertainment, financial offers — frankly, countless products and services. At the same time, it can leave you open to online scammers, identity thieves, and more. Learn experts’ top tips for computer security, http://www.onguardonline.gov/.
For more information on Internet fraud, visit www.lookstoo goodtobetrue.com
Foreign Business Offers
The potential victim receives an e-mail from a supposed foreign official, businessman, etc., with a proposal. The sender wants to move large sums of money from a foreign country and needs assistance. The victim is usually offered a portion of the proceeds. If the victim agrees, he usually receives checks for large sums of money in the mail. The victim deposits the checks into his bank account and the funds are posted to the account and shown as “available.”
The con artist wishes to send more money to the victim but quickly needs a portion of it returned in order to supposedly bribe an official, pay transfer fees, etc. The victim believes the previously deposited checks were genuine because the funds show as “available” in his bank account, so he honors the request and wires a portion of the funds back to the fraudster. The original deposited checks are returned as counterfeit and the victim is then held responsible for the loss and associated fees.
Sudden Riches
The potential victim receives a letter stating he has the right to receive a substantial sum of money. For example, the letter may say that the potential victim has won a foreign lottery or is the beneficiary of someone’s estate, such as that of a long-lost relative. The letter will inform the victim that he must pay a processing or transfer fee before receiving the money. However, a check or money order is enclosed to cover the required fee. The letter will ask the victim to deposit the check or money order into his bank account and wire the fee to a third party, usually in a foreign country.
No legitimate contest promoter will ever ask for money to be paid upfront in order to send out a prize. It’s also wise to ask yourself whether you even entered the contest in the first place.
Overpayments
A scammer offers overpayments on items that a consumer advertised in the classifieds or on an online auction. The scammer sends the seller a check or money order for more than the purchase price and then asks that the extra money be sent to someone who will take care of shipping.
In another scenario, scam artists say that a check or money order payment will come from someone who owes them money and tell the victim to deduct his/her share and send the rest. They may claim they’re in a foreign country and that because of currency differences it’s difficult to make payment directly.
Consumers who buy and sell on craigslist should make special note of this scheme.
There’s no reason to have someone else send payment.
Scammers sometimes claim they sent the wrong amount “by mistake” and ask victims to return the excess. Legitimate buyers will be happy to send the exact amount you’re owed.
Questions and Answers: Identity Theft and Fraudulent Schemes
Q. Why should consumers be alert to identity theft and fraudulent schemes?
A. These crimes are a growing problem, and millions of American consumers are being targeted by scam artists.
n Wiring away money that appears to have come from a fraudulent scheme could destroy your financial foundation.
n Not only could you be out the money you wired, your bank could charge return fees or overdraft charges to your account.
n You are responsible for the money you put into your bank account, and also for what you wire out. If the check is a fake, you’re required to make good on the loss.
n Just about any business account you could imagine can be made into a counterfeit. The newest complaints include cashier’s checks, checks that look like they’re drawn on business accounts, money orders, traveler’s checks, and gift checks.
n A common theme exists in all fraudulent schemes: Just because a deposited check shows up as “funds available” in your account register, it doesn’t mean the check is good or has cleared.
n Federal law gives consumers the right to have quick access to the funds from deposited checks (usually within 1 to 5 days). However, it can take weeks for counterfeits to be discovered.
n The consumer is then responsible for all fees associated with a fraudulent scheme. No one who wants to give you money should ask you to send them money back.
Q. How does the Postal Inspection Service help to prevent identity theft and fraudulent schemes?
A. The Mail Fraud Statute is the oldest and most effective consumer protection statute, and postal inspectors have been using this statute to preserve the integrity of the U.S. Mail since the law was enacted in 1872. Postal Inspection Service efforts have combined vigorous enforcement of the law with public education, consumer awareness, and crime prevention programs. Postal inspectors work with local, state, federal, and international law enforcement agencies — as well as a variety of bank and credit card issuers, financial institutions, retail merchants, credit bureaus, and other industry sources — to educate consumers and to prevent the spread of identity theft and fraudulent schemes.
Q. What can consumers do to protect themselves from becoming victims of identity theft and fraudulent schemes?
A. Use common sense. Take your time when responding to offers. Investigate. Talk to family, friends, and local consumer protection experts. Educate yourself about fraud. Know who you are dealing with. And protect your personal information. Every year thousands of people and businesses are victimized by scammers. In general, consumers should be skeptical of any offer that sounds “too good to be true.”
Q. What should consumers do if they suspect fraud?
A. Since many fraudulent schemes come through the mail, U.S. postal inspectors have taken the lead in investigating check fraud schemes. A fraud complaint can be filed online at the website www.FakeChecks.org or by telephoning 800-372-8347.
The Federal Trade Commission works for the consumer to prevent fraud and deception. Call 877-FTC-HELP (877-382-4357) or log on to www.ftc.gov.
Locate your local Better Business Bureau at www.bbb.org.
Q. What is a fraudulent scheme?
A. It’s a fast-growing fraud that could cost you thousands of dollars. There are many types of fraudulent schemes, but it all starts when someone offers a realistic-looking check or money order and asks you to send cash somewhere in return. It’s phony, and so is the person’s story, but that may take weeks to discover. Now your bank wants the money back. Turns out that just because you can get the cash doesn’t mean the check or money order is good. If it’s not, the crook will be richer and you’ll be the loser, because you’re responsible for the checks or money orders you deposit or cash. That’s how the scam works.
Q. How do the scammers find victims?
A. They scan newspaper and online advertisements looking for people listing items for sale or places to rent. They check postings on online job sites from people seeking work-at-home employment and place their own ads with phone numbers or e-mail addresses for people to contact them. They meet people through social networking sites, chat rooms, and other places online. They make phone calls and send faxes, e-mails, or letters to people randomly, knowing that some will take the bait.
Q. How can I tell if an offer is fraudulent?
A. Know the scenario of a fraudulent scheme: No legitimate transaction includes overpayment or requires a refund.
n Typically, counterfeit checks and money orders are so realistic-looking that even bank tellers can be fooled. You can get information from money order and check providers with tips to help tell if their products are real.
n The best way to avoid being a victim is to be cautious. If it seems too good to be true, it likely is. If the person approaches you and wants to complete the transaction in a hurried manner or is pressuring you to do so, reconsider the transaction altogether.
Q. Why do scammers want cash to be sent using a money transfer service?
A. Because it’s fast — the money is often available to them within minutes. That means the victim may not be able to stop the payment before it’s received. Since the money is usually picked up in cash and in person, it may be impossible to find the crook and get it back. Some scammers are also instructing victims to send cash using a delivery service. If you suspect you’ve been scammed, immediately contact the money transfer service or delivery service you used — it may be possible to stop the crook from getting the money if it hasn’t been picked up yet.
Q. Why can’t my bank, credit union, or check cashing service tell if the check or money order is good?
A. When you deposit a check or money order, federal law requires you to have access to the funds within 1 to 5 days, but the actual processing takes longer. Banks, credit unions, and check cashing services accept checks and money orders based on your identification. They don’t have any information about the source. Because the check or money order goes back to the source, it can take a while for counterfeits to be discovered. For instance, if a check seems to come from a business account, the business may not learn about it until it appears on the next statement. You’re responsible because you’re in the best position to determine the risk of accepting the check or money order — you dealt with the person who gave it to you.
Q. What if I deposited or cashed the check or money order but haven’t sent the cash yet?
A. Immediately notify your bank or credit union, or a check cashing service if you used one. You will need to return the money or have your account corrected. Explain that you’ve been scammed and ask not to have any negative action taken against you such as closing your account or reporting you to a checking account abuse database. If that has already happened, ask if that action can be reversed. File a report with your local police to put on record that you’re a scam victim. Report the scam to the National Consumers League, which will pass the information along to law enforcement agencies.
Q. What if I have already sent the cash?
A. Immediately notify your bank or credit union, or a check cashing service if you used one. You will need to return the money or have your account corrected. Explain that you’ve been scammed and ask not to have any negative action taken against you such as closing your account or reporting you to a checking account abuse database. If that has already happened, ask if that action can be reversed. If there isn’t enough in your account to cover the loss, you could be sued to recover the funds. Try to work out a repayment plan. File a report with your local police to put on record that you’re a scam victim. Report the scam to the National Consumers League, which will pass the information along to law enforcement agencies.
Q. How much could I lose in a fraudulent scheme?
A. According to the National Consumers League, victims lose an average of $4,000 — a significant amount for most people. But your losses could be even higher. If you used some of the money to pay bills or for other purposes, you’ll have to pay that amount back to your bank or credit union as well. There may also be bounced check and overdraft charges as a result of the scam. And you could lose more than money — your account could be closed and it could harm your credit rating. Some victims have even resorted to criminal acts to recoup their losses.
Q. How can I avoid becoming a victim?
A. Think about it — there is no legitimate reason why anyone would give you a check or money order and ask you to send cash anywhere in return. Be aware that just because you can get the cash quickly — usually in 1 to 5 days — doesn’t mean the check or money order is good. Crooks take advantage of the fact that counterfeits can take weeks — even months — to discover. By then you’ve sent the money and have to pay it back to your bank. Only cash a check or money order from a person or business you know or trust. When making any business deal, do not be rushed:
Take your time to be certain you trust the person/people you are dealing with. You can be a fraud fighter by telling everyone you know — your family and friends, the people with whom you work or go to school, the people who attend your place of worship, the people you chat with online, the members of clubs or other groups to which you belong — to learn the warning signs of fraudulent schemes and know how to prevent becoming a victim. Send them the links to the videos and quizzes on http://postal inspectors.uspis.gov and encourage them to pass along the word.
Suggested Activities
Listed below are suggested activities to highlight the week’s event:
n Have an NCPW kickoff and open house.
n Invite a local expert to speak. A local postal inspector would be perfect, but a representative from a consumer advocacy group or an appropriate regulatory body would also be good.
n Invite a bank or credit union official to a sponsored event to talk about what could happen to identity theft victims from the financial institution’s perspective.
n If you can find someone willing to be identified as a victim, invite that person to speak.
n Collaborate with a financial institution to host an event about identity theft and fraudulent schemes.
n Establish a partnership with other federal agencies, community groups, educational institutions, and businesses to sponsor educational workshops or seminars for consumers with special needs.
n Hold a joint news conference with another consumer agency and include a local postal inspector. The postal inspector can discuss fraud and the basics of consumer tools for today’s economy from both a national and community perspective.
n Work with a local postal inspector to inform senior citizens about identity theft and fraudulent schemes. Hold seminars at local retirement communities. Postal inspectors can discuss recent identity theft cases, fraudulent schemes, and steps to prevent older Americans from becoming victims.
n Provide your postal employees with information about NCPW activities planned for your area.
n Set up a booth at a busy shopping area and distribute brochures on fraud prevention and other consumer information. Show identity theft and fraud prevention videos (see page 17).
n Let customers know that for 5 consecutive years, the U.S. Postal Service has been named in a national survey as a most trusted government agency in protecting consumers’ privacy. Refer customers to www.usps.com for additional information.
n Hand out consumer publications such as:
n Publication 281, Consumer Fraud by Phone or Mail: Know How to Protect Yourself.
n Publication 300-A, U.S. Postal Inspection Service Guide To Preventing Mail Fraud.
n Publication 370, Extra Services.
n Publication 546, A Consumer’s Guide to Sweepstakes and Lotteries.
The video drama, Truth or Consequences, produced by the Postal Inspection Service, can be viewed and downloaded at http://postalinspectors.uspis.gov/pressroom/videos.aspx.
Please work with your Corporate Communications contacts to create materials for reporters, including fact sheets and background materials that will support interviews.
Check out the publications at the Postal Service™ PolicyNet website before placing an order. Go to http://blue.usps.gov/cpim and click PUBs.
Publications can also be downloaded from the public website at www.usps.com; click All Products & Services, Publications, and then Postal Periodicals and Publications.
Event Planning Checklist
When planning National Consumer Protection Week events, keep the following suggestions in mind:
n Begin planning early.
n Contact your local postal team — postal inspectors, Corporate Communications managers, Consumer Affairs and claims managers, and Government Relations representatives — to see how they can help support and participate in the fraud prevention events in your city.
n Set a date.
n Secure participants.
n Acquire posters, videos, fact sheets, brochures, and other supplies for the event.
n Secure staging, sound equipment, and a podium.
n Plan signage, including signs and banners.
n Launch a local publicity campaign.
n Draft a sequence-of-events agenda and speaker remarks.
n Plan retail opportunities (i.e., booth, bag stuffers, etc.).
n Prepare ceremony programs and invitations.
Suggested Event Flow/Timed Agenda
Events should be held between 10 a.m. and 1 p.m. to increase chances of media coverage and secure patron participation.
10 a.m. Guests arrive and are seated
10:05 to 10:10 a.m. Welcome and opening remarks
(USPS representative)
10:10 to 10:15 a.m. Remarks on local resources to
combat fraud (Partnering
organization, BBB representative)
10:15 to 10:25 a.m. Keynote address/most important
statements
(Highest ranking elected official or
consumer with a fraud story)
10:25 to 10:30 a.m. Closing remarks/reminder to
collect handouts and information
(USPS representative)
Speech Segments to Be Used at Events
Opening/Welcoming Remarks “Survive Today’s Economy: Avoid ID Theft and Fraudulent Schemes”
Good (morning/afternoon/evening).
I am pleased to be with you today to deliver an important consumer protection message.
For the U.S. Postal Service, customer service and consumer protection are year-round priorities.
We are very proud of the fact that Americans have placed their trust in the mail for well over 2 centuries.
In fact, for the last 5 years, Americans have voted the U.S. Postal Service the most trusted government agency for protection of consumers’ privacy.
We take our role in connecting every household and business in the nation through the mail very seriously.
That’s why we’re doing all we can to educate, advise, and encourage consumers to protect themselves by investing in their financial knowledge — because an educated consumer is really the best defense against criminals.
With today’s challenging economy, scammers have doubled their efforts in stealing from American consumers through identity theft and fraudulent financial schemes.
That’s what we’re focusing on today.
The latest complaints relate to counterfeit checks, including cashier’s checks, checks that look like they’re drawn on business accounts, money orders, traveler’s checks, and gift checks.
So when we talk about consumer protection, we understand that we are also talking about safeguarding the integrity of our national economic system. Fraudulent schemes include reshipping scams, fraud on the Internet, foreign business offers, sudden riches, work-at-home schemes, sweetheart scams, overpayments, and rental schemes.
As always, during National Consumer Protection Week, we have a lot of information to share about fraud. How to recognize it. How to avoid it. And who to contact if your personal identification information has been compromised, to help you investigate suspicious offers you may receive, or to report offers you believe are fraudulent.
As you take the time this year to increase your knowledge about identity theft and fraudulent schemes, know that you are securing a foundation for your family and friends to stand on as well.
As you learn about your rights and research issues concerning these crimes, you’re making life that much tougher for criminals.
Two out of three adults say they receive at least one potential scam contact per week.
Eighteen percent of adults say they or a family member has fallen for one of these scams. And a majority of people surveyed by the Alliance for Consumer Fraud Awareness believe that perpetrators of fraudulent schemes are responsible for making good on fraudulent checks.
The truth is that even the most educated consumer can be a target when financial pressures mount. And, of course, we are all susceptible to human weakness and the desire to hit it rich or make easy money fast.
That’s when a little support from a friend or family member can go a long way.
So, all of us need to be educated about fraud, and to share that information with others.
What are some of the more common things to look out for? What are the warning signs of a fraudulent scheme?
n No legitimate transaction includes overpayment or requires a refund.
n Typically, phony checks and money orders are so realistic-looking that even bank tellers can be fooled. You can get information from money order and check providers with tips to help tell if their products are real.
n The best way to avoid being a victim is to be cautious. If it seems too good to be true, it likely is. If a person approaches you and wants to complete the transaction in a hurried manner or is pressuring you to do so, reconsider the transaction altogether.
In almost every case, if you exercise judgment and common sense, it is likely you’ll find clues to help you avoid being a victim of a fraudulent scheme. Consumers should also educate themselves to know how to recognize the most common of these schemes.
Take home information today and read it.
Visit www.FakeChecks.org and learn why if the offer looks too good to be true, it probably is. You will find plenty of information on various scenarios of fraudulent schemes: reshipping scams Internet fraud, foreign business offers, sudden riches, work-at-home schemes, sweetheart scams, overpayments, and rental schemes.
There are many forms of fraud. And we can be sure that con artists will continue to devise new ways to defraud the public.
But there is no reason any of us should feel defenseless or become a victim.
Now is the time to make the investment in yourself and family and educate yourselves about identity theft and the schemes that are lurking about, seeking to destroy everything you’ve worked so hard to build.
Whatever you do, don’t take this lightly. Don’t think that this can’t happen to you. Don’t think you’re too smart for this kind of thing.
It has happened to the best of us. It can and it does happen to people just like you and me.
So, let’s do all we can to put identity thieves and scammers out of business. The only true way to stop these crimes is through increased public awareness, education, vigilance, and aggressive law enforcement.
Do your part and make the most important investment you’ll ever make.
Educate yourself, use your judgment, and whatever you do, don’t be an easy target.
Though identity theft and fraudulent schemes are crimes, the real crime is not knowing what to look out for.
The sooner you invest in your education about these crimes, the better!
The power to beat these fast-growing crimes rests in your hands.
Opening/Welcoming Remarks (Alternative 1)
Good (morning/afternoon/evening):
It’s a pleasure for me to be with you today.
Since 1998, the country has dedicated 1 full week as National Consumer Protection Week (it’s in March this year). It is a time when government agencies, consumer protection groups, and industry associations join together across the country to put a spotlight on how consumers can protect their interests and avoid fraud.
The Postal Service and the Postal Inspection Service are pleased to be members of the National Steering Committee helping to lead the effort this year.
For over 200 years, postal inspectors have been fighting fraud, protecting the mail, and working on behalf of the American people to promote the honesty and integrity of the American marketplace.
And in 1971, the office of the Consumer Advocate was established within the Postal Service to ensure that the interest of the American consumer would be a guiding light in the development and delivery of mail service to the nation.
Today, all of us in the Postal Service take the opportunity of National Consumer Protection Week to thank all our customers for their business — it is a pleasure to serve you.
And as National Consumer Protection Week implies, we take this time to remind everyone that consumer fraud exists and that there are simple principles that consumers can employ to protect themselves from becoming victims of fraud.
This year we’re concentrating on problems that many, many Americans have seen firsthand in the past few years — identity theft and fraudulent schemes. And in today’s challenging economy, it’s not getting any better.
Thousands of us have had our personal identification information compromised. Others are approached online, by phone or via the mail to make business or personal arrangements with someone sight unseen, and that someone wants to consummate the arrangement with a check. But for one reason or another, all or part of the check needs to be wired back.
We want you to learn about identity theft and fraudulent schemes. Knowing about these crimes could keep you from losing thousands of dollars. The sooner you educate yourself and your loved ones about these crimes, the better!
Here to tell us more about these types of fraud is _________________.
Opening/Welcoming Remarks (Alternative 2)
Good (morning/afternoon/evening):
It’s a pleasure to be here today. I thank all of you for coming out.
The United States Postal Service is part of the fabric of America. We trace our roots to 1775 and Ben Franklin.
Throughout the history of our nation, the Postal Service has been a partner in the progress of the American people. And as our country has grown and been transformed over the years, so has the Postal Service.
We carry 46 percent of the world’s card and letter mail volume, are the nation’s second largest employer, have 34,000 facilities, and process 670 million mailpieces each day.
And today, we are transforming our business to make it quick, easy, and convenient for customers to do business with us — over the Internet, over the phone, or over the counter in the Post Office.
However, the one thing that has never changed is our focus on service to our nation, to our communities, and to each and every customer.
It is because of this historic relationship that we have the honor to lead in a nationwide effort of great importance.
National Consumer Protection Week 2009 lasts only 7 days. However, we hope and believe that the basic message we deliver today can last a lifetime.
The Postal Service has been given the unique mission to bind the nation together through the correspondence, communications, and commerce that are delivered through the mail.
With the support of friends and family, common sense, consumer education, and the resources of the local community behind them, all Americans can protect themselves from fraud and benefit from the genuine opportunities that America has to offer.
This year we focus our attention on identity theft and on financial schemes you would never fall for in person — that’s why many of them occur online. Someone offers you a work-at-home job opportunity reshipping merchandise, wants to give you a sweepstake prize, or wants to pay for something you advertised for sale or for rent. All of these scenarios ultimately lead to you getting one or more checks to cash for the fraudster, provided you quickly wire some or all of that check back. Knowing about these various schemes could save you thousands of dollars.
Though identity theft and fraudulent schemes are crimes, the real crime is not knowing what to look out for.
The sooner you invest in your education about these crimes, the better.
Joining us now to share information about protecting yourself against these crimes is _____________________.
Opening/Welcoming Remarks (Alternative 3)
This option includes introductions of other speakers
Good (morning/afternoon/evening):
Thank you for joining us.
It’s a pleasure to be with you as the nation celebrates National Consumer Protection Week. Our theme this year is “Survive Today’s Economy: Avoid ID Theft and Fraudulent Schemes.”
We have a great message to deliver today, some important information to share, and some very special guests.
We are very lucky to have with us:
(The highest ranking official always speaks first or last. In the case of elected officials, especially congressional members, they usually prefer to speak last.)
n (Name) … (Title) … (brief comment possibly) (e.g., Rob Roberts, legislative aide for Representative John Smith, with a timely message of support).
n Mayor (Name), who will speak about resources and support available to local citizens).
n (Name), National Consumers League representative, sharing (his/her) insights on how consumers can combat fraud.
n And, Postal Inspector (name) will share (his/her) experience with us.
Also, we have a very interesting video on how fraudulent schemes can happen — which you can watch today — and information on other types of fraud. So make sure you have that information before you leave.
Our first speaker is …
Remarks of Postal Service Representative (Alternative 1)
Although con artists can be very clever, and their con games can be very convincing, consumers are not — or at least, should not — be defenseless.
First, and foremost, we all need to use common sense. If something sounds too good to be true, it probably is. If something doesn’t feel right, we probably should investigate more.
For example, why would anyone pay money to receive a free prize? Or how is it possible that someone could really believe an e-mail that says you’ve just won a foreign lottery?
And we must always be on guard for any request for personal information — whether it is a Social Security number, a PIN, or checking account information. You wouldn’t give a stranger the keys to your home — why give them the keys to your personal life?
But people do it.
So remember: if it smells fishy, you are probably the one on the wrong side of the pole. Don’t bite.
Take advantage of the free information that is available. Read the brochures we have here today. Go online to www.FakeChecks.org. The information is there.
Remarks of Postal Service Representative (Alternative 2)
In this speech, name the six scenarios, but choose one scenario to highlight in your remarks. The other scenarios could be used as support in an interview.
Every year, thousands of consumers are victimized by fraud. If you take their bait and put a check into your bank account, then wire that money out before the check clears, you will be on the hook to your bank for that money. My goal today is to tell you about some of the leading types of identity theft and fraudulent schemes. I want you and your family to be able to identify fraud before you fall victim to it.
If you follow our tips, and leave your money where it is, you’ll recognize when something sounds too good to be true, and really is just that.
According to the National Consumers League, victims of fraudulent schemes lose an average of $4,000. In addition, according to the Federal Bureau of Investigation’s (FBI’s) Internet Crime Complaint Center, the amount of reported losses from fraudulent schemes quadrupled in 3 years.
Though there are various fraudulent schemes, a common theme exists in all of them: Just because a deposited check shows up as “funds available” in your account register, it doesn’t mean the check is good or has cleared. Federal law gives consumers the right to have quick access to the funds from deposited checks (usually within 1 to 5 days). However, it can take weeks for counterfeits to be discovered.
Remember, you will be responsible for all fees associated with a counterfeit check.
The main thing to remember when it comes to fraudulent schemes is this — no one who wants to give you money should ask you to send them money.
Fraudulent schemes generally fall into one of the following scenarios: reshipping scams, fraud on the Internet, foreign business offers, sudden riches, work-at-home schemes, love losses, overpayments, and rental schemes.
Suggested Information to Highlight in Speech Segments
Reshipping Scams
Have you been asked to receive packages at your home or business and mail them to someone else? Postal inspectors advice: Don’t do it!
Criminals use a variety of come-ons to trick people into reshipping fraud. They may even send counterfeit mailing labels to their recruits as a part of the scheme. The U.S. Postal Service returns packages with invalid postage.
See if you recognize one of these reshipping scenarios:
Work-at-Home Scams
Criminals post phony job announcements on Internet career sites offering positions such as “merchandising manager,” “package processing assistant,” or a similar title. Job duties include receiving packages and mailing them to a foreign address on behalf of a client. They may even send you postage-paid mailing labels.
The real story: A criminal has purchased merchandise with stolen credit cards and needs your help to smuggle the goods out of the country. The company is fake — even the mailing labels are counterfeit. And you are committing a felony when you help out these criminals.
Sweetheart Scams
Fraudulent reshippers also lurk on dating websites. They send a few e-mails to get to know you, and may even send a photo or flowers. Once they have your attention, they ask you to help their business or family by shipping packages to Europe or Africa. They may even claim to be working with a charity or mission, and request help in getting “donated” merchandise delivered to Africa or another part of the world.
The real story: You’re being asked to commit a crime by smuggling stolen goods. The photo may look like your perfect match, but it’s a fake — and could be the picture of your worst nightmare.
Postage-Paid Label Scams
Scammers sometimes buy merchandise on Internet auction or classified advertisement sites (and they often use counterfeit checks or stolen credit accounts to pay.) When they contact the seller, they ask if they can provide a postage-paid shipping label instead of paying for postage. Then they e-mail a label that looks legitimate.
The real story: The label is counterfeit or it was bought using a stolen credit card. When postal inspectors or other law enforcement officers follow the clues to the return address, it often leads to an unsuspecting victim of a postage-paid label scam. Too often, the victim tells how the payment for the merchandise bounced too.
USPS Click-N-Ship customers will want to make special note of this scheme.
What should you do if you’ve been tricked into reshipping fraud?
n Don’t accept packages at your address for people you don’t know.
n Be wary of anyone asking to send you a mailing label purchased online.
n Stop all communication with operators who try to solicit your help in reshipping items.
n If you already have merchandise from such an offer, don’t mail it.
n Keep all correspondence (e-mails, faxes, etc.) related to these scams.
n Contact postal inspectors at 877-876-2455.
Fraud on the Internet
Old games, new tricks. Con artists are always offering deals that sound “too good to be true.” Originally, they came by mail or a phone call. Now they’re coming through a more anonymous venue to pitch fraud — the Internet.
Although the Internet offers a safe and convenient venue to do business, fraudsters also like the Internet — to target unsuspecting consumers.
Online scammers can ignore national borders or boundaries. They have only one objective: to steal your money. Whether it’s auction fraud or identity theft, reshipping scams or foreign lotteries, be cautious, and be smart.
U.S. postal inspectors offer these tips:
n Be suspicious of e-mail that appears to be from banks, online auction sites, or other retailers.
n Never use a link in an e-mail to visit a website.
n Only purchase goods and services from sites you trust.
n Examine all online offers before buying anything. When you’re online, be on guard. Don’t respond to suspicious e-mail and mail, and hang up on phone offers that sound “too good to be true.”
The U.S. Postal Inspection Service has these consumer brochures to help you learn more about fraud concerns:
Identity Theft
Publication 280 text-only version, www.usps.com/cpim/ftp/pubs/pub280/welcome.htm
Consumer Fraud By Phone or Mail
Publication 281 text-only version, www.usps.com/cpim/ftp/pubs/pub281.htm
Consumer & Business Guide to Preventing Mail Fraud
Publication 300-A text-only version, www.usps.com/cpim/ftp/pubs/pub300a/welcome.htm
Prevención del Fraude Postal Prevención del Fraude Postal
Publicacion 300-A-S text-only version, www.usps.com/cpim/ftp/pubs/pub300as.htm
Stop • Think • Click: An Overview of Computer Security
The Internet gives you access to information, entertainment, financial offers — frankly, countless products and services. At the same time, it can leave you open to online scammers, identity thieves, and more. Learn experts’ top tips for computer security, http://www.onguardonline.gov/.
For more information on Internet fraud, visit www.lookstoo goodtobetrue.com
Foreign Business Offers
The potential victim receives an e-mail from a supposed foreign official, businessman, etc., with a proposal. The sender wants to move large sums of money from a foreign country and needs assistance. The victim is usually offered a portion of the proceeds. If the victim agrees, he usually receives checks for large sums of money in the mail. The victim deposits the checks into his bank account and the funds are posted to the account and shown as “available.”
The fraudster wishes to send more money to the victim but quickly needs a portion of it returned in order to supposedly bribe an official, pay transfer fees, etc. The victim believes the previously deposited checks were genuine because the funds show as “available” in his bank account, so he honors the request and wires a portion of the funds back to the fraudster. The original deposited checks are returned as counterfeit and the victim is then held responsible for the loss and associated fees.
Sudden Riches
The potential victim receives a letter stating he has the right to receive a substantial sum of money. For example, the letter may say that the potential victim has won a foreign lottery or is the beneficiary of someone’s estate, such as that of a long-lost relative. The letter will inform the victim that he must pay a processing or transfer fee before receiving the money. However, a check or money order is enclosed to cover the required fee. The letter will ask the victim to deposit the check or money order into his bank account and wire the fee to a third party, usually in a foreign country.
No legitimate contest promoter will ever ask for money to be paid upfront in order to send out a prize. It’s also wise to ask yourself whether you even entered the contest in the first place.
Overpayments
A scammer offers overpayments on items that a consumer advertised in the classifieds or on an online auction. The scammer sends the seller a check or money order for more than the purchase price and then asks that the extra money be sent to someone who will take care of shipping.
In another scenario, scam artists say that a check or money order payment will come from someone who owes them money and tell the victim to deduct his/her share and send the rest. They may claim they’re in a foreign country and that because of currency differences it’s difficult to make payment directly.
Consumers who buy and sell on craigslist should make special note of this scheme.
There’s no reason to have someone else send payment.
Scammers sometimes claim they sent the wrong amount “by mistake” and ask victims to return the excess. Legitimate buyers will be happy to send the exact amount you’re owed.
Remarks to Close the Event (Alternative 1)
Thank you (last speaker).
As you have seen and heard today, fraud comes in many forms and every one of us can be a target — young and old, rich or poor. But we never have to face the problem alone. Our families and our friends are potent allies who can bring considerable experience and perspective to the fight against fraud.
And as we have made clear today, there are top-notch people in the Postal Inspection Service and in state, local, and federal agencies who are out there fighting fraud and bringing these criminals to justice.
The first and best line of defense is you, the educated consumer. Learn to recognize fraud. Understand the resources that are out there to help you. And watch out for family members, especially those who might be vulnerable for one reason or another. Together, we can stop fraud cold.
And that’s what National Consumer Protection Week is all about.
So, let’s do all that we can to put the scammers out of business. The only true way to stop identity theft and fraudulent schemes is through increased public awareness, education, vigilance, and aggressive law enforcement.
Do your part and make the most important investment you’ll ever make.
Educate yourself, use your judgment, and whatever you do, don’t be an easy target.
Though identity theft and fraudulent schemes crimes, the real crime is not knowing what to look out for.
The sooner you invest in your education about these crimes, the better!
The power to beat these fast-growing crimes rests in your hands.
And at your fingertips. Just type in www.Fake Checks.org on your laptop or home computer for more detailed information, get the phone number to report fraud, and find tools for today’s economy.
Thanks for coming. Please remember to pick up the resource materials before leaving today.
Remarks to Close the Event (Alternative 2)
Thank you (last speaker)
Ladies and gentlemen, that concludes our program. I want to thank each of our speakers for joining us today and for sharing valuable information and insights on how each of us can fight fraud.
I invite you to stay a while and talk informally with our guest speakers. In addition, don’t forget to check out the literature we have. And remember that more information is available online at http://postalinspectors.uspis.gov/.
Information also is available at www.FakeChecks.org, including phone numbers to report fraud and materials you can share with your friends and family.
Thank you.
Remarks for Post Office Events
Good (morning/afternoon/evening).
I am pleased to be with you today to deliver an important consumer protection message.
For the U.S. Postal Service, customer service and consumer protection are year-round priorities.
We are very proud of the fact that Americans have placed their trust in the mail for well over 2 centuries.
In fact, for the last 5 years, Americans have voted the U.S. Postal Service the No. 1 government agency for consumer trust and the protection of privacy.
As always, during National Consumer Protection Week, we have a lot of information to share about fraud.
How to recognize it. How to avoid it. And who to contact to help you investigate offers you may receive or to report offers that you believe are fraudulent.
As you take the time this year to spruce up on your knowledge about identity theft and fraudulent schemes, know that you are securing a foundation for your family and friends to stand on as well. As you learn about your rights and research issues concerning fraud, you’re making it that much tougher for criminals.
Two out of three adults say they receive at least one potential scam contact per week.
Eighteen percent of adults say they or family members have fallen for one of these scams. And a majority of people surveyed by the Alliance for Consumer Fraud Awareness believe that a counterfeit check writer is responsible for the funds.
The truth is that even the most educated consumer can be a tempting target when financial pressures mount.
And, of course, we are all susceptible to human weakness and the desire to hit it rich or make easy money fast.
That’s when a little support from a friend or family member can go a long way.
So all of us need to be educated about fraud and to share that information with others. Here’s some information on identity theft and fraudulent schemes for you to take home today and read.
Visit www.FakeChecks.org and learn why if the offer looks too good to be true, it probably is. Do your part and make the most important investment you’ll ever make.
Educate yourself, use your judgment, and whatever you do, don’t be an easy target.
Though identity theft and fraudulent schemes are crimes, the real crime is not knowing what to look out for. The sooner you invest in your education about these crimes, the better!
The power to beat this fast-growing fraud rests in your hands.
# # #
National Consumer Protection Week Downloadable Posters
Poster #1: http://postalinspectors.uspis.gov/radDocs/idposter.pdf
![Downloadable Poster #1 Downloadable Poster #1](images/kit1_1.jpg)
Poster #2: http://postalinspectors.uspis.gov/radDocs/consumer/dial4eng.pdf
![Downloadable poster #2 Downloadable poster #2](images/kit1_2.jpg)
National Consumer Protection Week Downloadable Fraud Prevention Videos
https://postalinspectors.uspis.gov/pressroom/videos.aspx
Truth or Consequences: Fake Check Scams
Mixed in with the bills, you get a surprise — it’s a big check made out to you. It looks real, but is it? Before you cash that check, ask one simple question: Is it free money or a shortcut to big trouble? It looks like a real check, but is it? These days, the scammers are getting better and the scams more elaborate. Their fake checks and money orders are so good, they could fool your bank. It’s harder and harder to know if the next big offer you receive is real or yet another scam designed to empty your pockets.
All the King’s Men: Picking Up the Pieces
Fraud schemes victimize millions of Americans each year, leaving many financially devastated. There are laws to protect victims and services and support available to them. The U.S. Postal Inspection Service urges victims to learn more about their rights and services by downloading our free video. Remember, being a victim of a crime is nothing to be ashamed of. And neither is seeking help to recover from it.
Nowhere to Run: Cross-Border Fraud
The Internet and international phone calls make it easy for fraudsters to work from anywhere in the world. This video illustrates how U.S. postal inspectors created task forces with Canadian law enforcement partners to stop “long distance” scams.
Web of Deceit: Internet Fraud
Internet scams are like old wine in new bottles. Telemarketing and mail fraud scams are now coming to you from cyberspace. This video tells the story of a scammer who uses the Internet to victimize unsuspecting consumers around the world until he gets caught in his own web of deceit. The video also provides tips on what to watch out for when you do business on the Internet.
Long Shot: Foreign Lottery Scams
It’s illegal to play foreign lotteries in the United States. But another reason not to play is that you are almost guaranteed to lose. And once you play, you can count on receiving more “chances” to play and lose. This free video tells the story of a foreign lottery fraud victim and the con artist behind the scam. Produced by High Noon Film and presented by the U.S. Postal Inspection Service, it also provides tips on helping you avoid becoming a victim of this scam.
Work-at-Home Scams: They Just Don’t Pay
Working at home has become attractive to many stay-at-home moms, college students, and retirees. While some jobs are legitimate, others just don’t deliver on their promises. This free, short video tells the story of a new type of work-at-home scam and how a young mother gets caught up in it. It also provides tips on how you can avoid being duped by criminals and what to do if you’ve been victimized. This High Noon video is presented by the U.S. Postal Inspection Service.
Identity Crisis: Protect Your Identity
Identity fraud is the fastest-growing crime in America. With millions of victims and losses in the billions of dollars, it continues to be one of consumers’ biggest fears. This free video tells the story of a couple whose credit is ruined and of the criminals who defrauded them. The video by High Noon Film, presented by the U.S. Postal Inspection Service, also provides tips on how to protect yourself against identity fraud — and what to do if you become a victim.
Dialing for Dollars: Telemarketing Fraud
Telemarketing fraud costs Americans millions of dollars each year. And when it comes to phony investment “opportunities,” older Americans are prime targets. This free, 15–minute video tells the story of such a scam and the lives that are ruined by criminals. The film provides tips on how to protect yourself from investment fraud, and tells you what to do if you’ve been victimized. “Dialing for Dollars” is a High Noon video presented by the U.S. Postal Inspection Service.
Postal Service Brochure Ordering Information
Postal Service publications make perfect handouts for customers during NCPW. They also are good resources for postmasters and managers when preparing for the week’s events.
You can order these publications from the Material Distribution Center (MDC) by using touch-tone order entry (TTOE): Call 800-273-1509.
Note: You must be registered to use TTOE. To register, call 800-332-0317, option 1, extension 2925, and follow the prompts to leave a message. (Wait 48 hours after registering before placing your first order.)
Use the following information to order these publications:
Proclamation: NCPW 2009
This proclamation can be adapted to reflect local community information and displayed at NCPW events as a visible display of a community’s commitment to promoting National Consumer Protection Week.
Whereas National Consumer Protection Week was established in 1998 by representatives of federal, state, and local governments as well as national advocacy groups as a means to highlight consumer protection,
Whereas the Postmaster General established the office of the Consumer Advocate in 1971 to ensure that the interests of consumers would serve to guide the development, progress, and actions of the United States Postal Service,
Whereas Postal inspectors have safeguarded the sanctity of the U.S. Mail and protected Postal Service customers for more than 180 years, combating crimes such as robberies, mail theft, and fraud,
Whereas consumer fraud is detrimental to the economic interests of the nation and the well-being of its citizens,
Whereas fraud is destructive not only to individuals but to families, threatening their livelihoods, endangering their retirements, and attacking their household security,
Whereas fraud of all kinds frequently depends for its success upon the compliance and participation of its victims,
Whereas by its very nature fraud can be reduced and often eliminated by consumers who are educated and use common sense,
Whereas the national theme for this year is “Nuts and Bolts: Tools for Today’s Economy,”
Whereas the focus of our efforts is on identity theft and fraudulent schemes,
And, whereas the (name of local city, municipality, etc.) is home to (more than X thousand) men, women, and children who depend on an open, honest, safe, and secure marketplace to conduct commerce and earn a living,
Resolved, that (local community or organization)
(1) Supports National Consumer Protection Week
(2) Joins with the U.S. Postal Service and the Postal Inspection Service to educate consumers on how to recognize and avoid identity theft and fraudulent schemes
(3) And, declares (day of event) as Consumer Awareness Day.
Congressional State/Manager/Representatives
To dial extension, please use area code and prefix (202) 268-xxxx.
Corporate Communications Managers
Name
|
Function
|
Office Telephone
|
E-mail Address
|
Joanne Veto
|
Public Relations & Promotional Communications, Headquarters
|
202-268-3118
|
joanne.m.veto@usps.gov
|
Gerry McKiernan
|
Media Relations, Headquarters
|
202-268-2599
|
gerald.j.mckiernan@usps.gov
|
Connie Totten-Oldham
|
Strategic Communications &
Integration, Headquarters
|
202-268-3276
|
connie.totten-oldham@usps.gov
|
Roy Betts
|
Community Relations, Headquarters
|
202-268-3207
|
roy.a.betts@usps.gov
|
Helen Skillman
|
Internal Communications, Headquarters
|
202-268-6712
|
helen.j.skillman@usps.gov
|
Nick Sucich
|
USPS-TV, Headquarters,
|
202-268-5178
|
nicholas.j.sucich@usps.gov
|
Irene Lericos
|
Field Communications, Headquarters
|
202-268-7650
|
irene.a.lericos@usps.gov
|
Thad Dilley
|
Brand Equity & Design, Headquarters
|
202-268-2194
|
thad.e.dilley@usps.gov
|
Kevin Coleman
|
Information Policies &
Procedures, Headquarters
|
703-292-3962
|
kevin.j.coleman@usps.gov
|
Earl Artis
|
A/Southwest Area
|
214-819-8748
|
earl.c.artis@usps.gov
|
Larry Dingman
|
Southeast Area
|
901-747-7544
|
larry.d.dingman@usps.gov
|
Monica Hand
|
New York Metro Area
|
212-330-5139
|
monica.a.hand@usps.gov
|
Debra Hawkins
|
Northeast Area
|
860-285-7265
|
debra.a.hawkins@usps.gov
|
Jim Mruk
|
Great Lakes Area
|
630-539-6565
|
james.a.mruk@usps.gov
|
Teresa Rudkin
|
Western Area
|
303-313-5130
|
teresa.rudkin@usps.gov
|
Don Smeraldi
|
Pacific Area
|
858-674-3149
|
don.a.smeraldi@usps.gov
|
Paul Smith
|
Eastern Area
|
215-931-5054
|
paul.f.smith@usps.gov
|
Deborah Yackley
|
Capital Metro Area
|
301-548-1465
|
deborah.a.yackley@usps.gov
|
See also http://www.usps.com/communications/newsroom/mediacontacts.htm for more contacts.
Postal Inspection Service Contacts
Area
|
Field Office
|
Name and Address
|
Office Phone
|
Northeast
|
Boston
|
Kenneth Walker 495 Summer St., Ste. 600 Boston, MA 02210-2114
|
617-556-0494
|
Buffalo
|
Raymond Williams 1200 Main Place Tower Buffalo, NY 14202-3796
|
716-853-5332
|
NY Metro
|
New York
|
Al Weissmann PO Box 555 New York, NY 10116-0555
|
212-330-2270
|
Newark
|
Ed Steed PO Box 11950 New Brunswick, NJ 08906-1950
|
732-819-3237
|
San Juan
|
Eliezer Julian PO Box 363667 San Juan, PR 00936-3667
|
787-749-7654
|
Eastern
|
Pittsburgh
|
Andrew Richards 1001 California Ave., Rm. 2101 Pittsburgh, PA 15290-9000
|
412-359-7932
|
Cleveland
|
Terrence Sullivan PO Box 5726 Cleveland, OH 44101-0726
|
216-443-4022
|
Cincinnati
|
Lisa Fitzpatrick 895 Central Ave., Ste. 400 Cincinnati, OH 45202-1961
|
513-684-8038
|
Charleston, WV
|
Cathy Cantley PO Box 1308 Charleston, WV 25325-1308
|
304-357-4136
|
Lexington
|
Roberta Bottoms PO Box 11710 Lexington, KY 40577-1710
|
859-231-6781
|
Philadelphia
|
Reginald Wade
333 E. City Line Avenue, 2nd Flr.
Bala Cynwyd, PA 19004
|
610-668-4524
|
Harrisburg
|
Lawrence Dukes
PO Box 60035 Harrisburg, PA 17106-0035
|
717-257-2338
|
Wilmington, DE
|
Yvette Thomas PO Box 10607 Wilmington, DE 19850
|
302-323-3765
|
Cap Metro
|
DC/Balt/No Va.
|
Jervey Rodgers 10500 Little Patuxent Pkwy., 2nd Flr.
Columbia, MD 21044-3509
|
410-715-7726
|
Charlotte
|
Justin Crooks PO Box 3000 Charlotte, NC 28228-3000
|
704-329-9131
|
Charleston SC
|
Tom Gasser PO Box 40307 Charleston, SC 29423-0307
|
843-760-5441
|
Columbia
|
John Galvin PO Box 1796 Columbia, SC 29202-1796
|
803-733-4637
|
Southeast
|
Atlanta
|
Yulanda Burns PO Box 16489 Atlanta, GA 30321-0489
|
404-608-4533
|
Birmingham
|
Tony Robinson PO Box 381388 Birmingham, AL 35238-1388
|
205-326-2908
|
Memphis
|
Katrina Chalmers 161 E. GE Patterson Ave. Memphis, TN 38103-9395
|
901-746-1024
|
Miami
|
Delfin Alvarez 3400 Lakeside Dr., 6th Flr. Miramar, FL 33027-3242
|
954-436-7218
|
Tampa
|
Douglas Smith PO Box 22526 Tampa, FL 33622-2526
|
813-281-5228
|
Orlando
|
Ed Moffitt PO Box 620124 Orlando, FL 32862-0124
|
407-850-6391
|
Great Lakes
|
Chicago
|
Phil Steele 433 W Harrison Chicago, IL 60669-2201
|
312-983-7937
|
Milwaukee
|
Lori Groen PO Box 788 Milwaukee, WI 53201-0788
|
414-287-2225
|
St. Louis
|
Dan Taylor 1106 Walnut St. St. Louis, MO 63199-2201
|
314-539-9342
|
Detroit
|
Wylie Christopher PO Box 330119 Detroit, MI 48232-6119
|
313-337-2187
|
Grand Rapids
|
Jane Anderson PO Box 2245 Grand Rapids, MI 49501-2245
|
616-771-8527
|
Indianapolis
|
Laura Carter 7188 Lakeview Pkwy. W. Dr. Indianapolis, IN 46268-4104
|
317-328-2515
|
Western
|
Denver
|
Richard Sheehan II 1745 Stout St., Ste. 900 Denver, CO 80202-3034
|
303-313-5335
|
Omaha
|
Dave Margritz PO Box 249550 Omaha, NE 68124-9550
|
402-392-8925
|
Minneapolis
|
Jeffery Long PO Box 580051 Minneapolis, MN 55458-0051
|
612-349-4703
|
Des Moines
|
Sam Owens PO Box 566 Des Moines, IA 50302-0566
|
515-253-2683
|
Kansas City
|
Donald Obritsch 6201 College Blvd., Ste. 400 Overland Park, KS 66211-2435
|
913-266-2443
|
Phoenix
|
Patricia A. Armstrong PO Box 20666 Phoenix, AZ 85036-0666
|
602-223-3269
|
Salt Lake City
|
Randy Tuckett PO Box 26065 Salt Lake City, UT 84126-0065
|
801-974-2274
|
Seattle
|
Kimalie Hollomon PO Box 400 Seattle, WA 98111-4000
|
206-442-6336
|
Spokane
|
Randy Griffin PO Box 1464 Spokane, WA 99210-1464
|
509-838-0257
|
Portland
|
Dennis Fernald 921 S.W. Washington, Ste. 790 Portland, OR 97205-2898
|
503-279-2072
|
Anchorage
|
Andrea Avery 341 W. Tudor Rd., Ste. 208 Anchorage, AK 99503-6648
|
907-261-6326
|
Southwest
|
Dallas/Ft Worth
|
Amanda McMurrey 14800 Trinity Blvd., Ste. 600 Fort Worth, TX 76155-2675
|
817-359-2797
|
Little Rock
|
Daniel Medrano PO Box 15058 Little Rock, AR 72231-5058
|
501-945-6717
|
Albuquerque
|
Wayne Palomar PO Box 25905 Albuquerque, NM 87125-0905
|
505-346-8493
|
Houston
|
Manuella Bakker 650 N. Sam Houston Pkwy. W. Houston, TX 77067-9000
|
713-238-4484
|
New Orleans
|
William Bonney PO Box 51690 New Orleans, LA 70151-1690
|
504-589-1205
|
McAllen
|
Michael Martinez Partida PO Box 5129 McAllen, TX 78502-5129
|
956-971-1724
|
Pacific
|
Los Angeles
|
Renee Focht PO Box 2000 Pasadena, CA 91102-2000
|
626-405-1285
|
San Diego
|
Rick Vida PO Box 122110 San Diego, CA 92112-2110
|
619-531-8213
|
San Francisco
|
Hillary Smith PO Box 882528 San Francisco, CA 94188-2528
|
415-778-5941
|
Area Consumer Affairs Managers and Customer Service Program Specialists
District/Area
|
Name
|
Hotline
|
Address
|
ZIP Codes Served
|
Capital Metro Area
|
Grove
LeTarte (A)
|
301-548-1468
|
16501 Shady Grove Rd. Gaithersburg, MD 20898-3209
|
Baltimore, Capital, Greater South Carolina, Greensboro, Mid-Carolinas, Northern Virginia, Richmond
|
Baltimore
|
Renee Morant (A)
|
410-347-4669
|
900 E. Fayette St., Rm. 109C Baltimore, MD 21223-9631
|
210, 211, 212, 214, 215, 216, 217, 218, 219
|
Capital
|
Deborah Calloway (A)
|
202-636-1314
|
900 Brentwood Rd., NE Washington, DC 20066-9998
|
200, 202, 203, 204, 205, 206, 207, 208, 209
|
Greater South Carolina
|
Deborah Felder (A)
|
803-926-6389 / 6335
|
PO Box 929632 Columbia, SC 29292-9632
|
290-296
|
Greensboro
|
Cathel Brown
|
336-668-1235
|
PO Box 27499 Greensboro, NC 27498-9631
|
270-279, 286
|
Mid-
Carolinas
|
Kathryn Kerzner
|
704-424-4422
|
2901 Scott Futrell Dr. Charlotte, NC 28228-9976
|
280-285, 287-289, 297
|
Northern Virginia
|
Chatika “Tika” Copeland
|
703-698-6563
|
8409 Lee Hwy. Merrifield, VA 22081-9631
|
201, 220-223, 226, 227
|
Richmond
|
Tyra Roberts
|
804-775-6165
|
1801 Brook Rd. Richmond, VA 23232-9631
|
224, 225, 228-239, 244
|
Eastern Area
|
Max Raizada
|
412-494-2504
|
5315 Campbells Run Rd. Pittsburgh, PA 60117-4000
|
Appalachian, Cincinnati, Columbus, Central PA, Kentuckiana, Philadelphia Metro, Northern Ohio, Pittsburgh, South Jersey
|
Appalachian
|
Cynthia Coles
|
304-561-1071 / 73
|
PO Box 59631 Charleston, WV 25350-9631
|
240-259, 261-268
|
Central Pennsylvania
|
Marita Hines
|
717-257-4803
|
1425 Crooked Hill Rd. Harrisburg, PA 17107-9631
|
169-188, 195, 196
|
Cincinnati
|
Bonni Manies
|
513-684-5794
|
1591 Dalton St., Rm. 108 Cincinnati, OH 45234-9631
|
410, 434-436, 450-455, 458, 470
|
Columbus
|
Linda Lantto
|
614-722-9758
|
850 Twin Rivers Dr. Columbus, OH 43216-9631
|
430-433, 437, 438, 456, 457
|
Erie
|
Sandra Jones (A)
|
814-836-7360
|
2709 Legion Rd. Erie, PA 16515-9621
|
155, 157-168
|
Kentuckiana
|
Cathy Snyder
|
502-473-4220 / 21
|
PO Box 31631 Louisville, KY 40231-9631
|
400-409, 411-418, 420-427, 471, 476, 477
|
Northern Ohio
|
Vanessa Hutchinson
|
216-443-4416
|
2400 Orange Dr., Rm. 25 Cleveland, OH 44101-9631
|
439, 440, 441, 442, 443, 444, 445, 446, 447, 448, 449
|
Philadelphia Metro
|
Regina Foster-Carter
|
215-863-6060
|
3190 S. 70th St., Rm. 503 Philadelphia, PA 19153-9631
|
189, 190, 191, 192, 193, 194
|
Pittsburgh
|
Betty Gordon (A)
|
412-359-7845
|
1001 California Ave. Pittsburgh, PA 15290-9631
|
150, 151, 152, 153, 154, 156, 260
|
South Jersey
|
Cathy Sinesi
|
856-933-4459
|
PO Box 9001 Bellmawr, NJ 08099-9631
|
080, 081, 082, 083, 084, 197, 198, 199
|
Great Lakes Area
|
Susan Shields
|
630-539-4835
|
244 Knollwood Dr., 4th Flr. Bloomingdale, IL 60117-4000
|
Central Illinois, Chicago, Detroit, Gateway, Greater Indiana, Greater Michigan, Lake-land, Northern Illinois, Southeast Michigan
|
Central
Illinois
|
Beverly Howard
|
708-563-7751
|
6801 W. 73rd St. Bedford Park, IL 60499-9631
|
604, 605, 609, 613, 614, 615, 616, 617, 618, 619, 625, 626, 627
|
Chicago
|
Carmen Santiago
|
312-983-8403
|
433 W. Harrison St., 2nd Flr. Chicago, IL 60607-9631
|
606, 607, 608
|
Detroit
|
Pam Collins (A)
|
313-234-8842
|
1401 W. Fort Street, Rm. 226A Detroit, MI 48233-9501
|
481, 482, 492
|
Gateway
|
Beverly Lambert
|
314-436-3699
|
1720 Market St., Rm. 1015 St. Louis, MO 63155-9631
|
620, 622, 623, 624, 628, 629, 630, 631, 633, 634, 635, 650, 651, 652, 653
|
Greater Indiana
|
Joy Simmons
|
317-870-8243
|
PO Box 9631 Indianapolis, IN 46298-9631
|
460, 461, 462, 463, 464, 465, 466, 467, 468, 469, 472, 473, 474, 475, 478, 479
|
Greater Michigan
|
Sabrina Todd
|
616-776-6149
|
PO Box 999631 Grand Rapids, MI 49599-9631
|
486, 487, 488, 489, 490, 491, 493, 494, 495, 496, 497
|
Lakeland
|
Garrett Hoyt (A)
|
414-287-2530
|
PO Box 5011 Milwaukee, WI 53201-5011
|
498, 499, 530, 531, 532, 534, 535, 537, 538, 539, 541, 542, 543, 544, 545, 549
|
Northern Illinois
|
Chris Bzdelik
|
630-260-5510
|
500 E. Fullerton Ave. Carol Stream, IL 60199-9631
|
600, 601, 602, 603, 610, 611
|
Southeast Michigan
|
Juanita Banks
|
248-336-3125
|
1 Ajax Dr., Ste. 101 Madison Heights, MI 48071-9620
|
480, 483, 484, 485
|
New York Metro Area
|
Duquesa Wright
|
718-321-5724
|
142-02 20th Ave., Rm. 320 Flushing, NY 11351-0500
|
Caribbean, Central Jersey, Long Island, New York, Northern Jersey, Triboro, Westchester
|
Caribbean
|
Iraida Reyes
|
787-622-1734
|
585 F. D. Roosevelt Ave., Ste. 195 San Juan, PR 00936-9631
|
006, 007, 008, 009
|
Central New Jersey
|
Jake Truex
|
732-819-3899
|
21 Kilmer Rd. Edison, NJ 08899-9631
|
077, 085, 086, 087, 088, 089
|
Long Island
|
Marge Brady
|
631-582-7510
|
PO Box 7604 Islandia, NY 11760-9631
|
005, 115, 117, 118, 119
|
New York
|
Rosalie Torres
|
212-330-3667
|
421 8th Ave., Rm. 4202-0 New York, NY 10199-9631
|
090, 091, 092, 093, 094, 095, 096, 097, 098, 100, 101, 102, 104
|
Northern New Jersey
|
Congetta “Connie” Chiricello
|
973-468-7098
|
494 Broad St., 2nd Flr. Newark, NJ 07102-9335
|
070, 071, 072, 073, 074, 075, 076, 078, 079
|
Triboro
|
Pelrique Price
|
718-348-3297
|
1050 Forbell St., Rm. 2015-0 Brooklyn, NY 11256-9631
|
103, 110, 111, 112, 113, 114, 116
|
Westchester
|
Rita Cody
|
914-697-7020
|
1000 Westchester Ave. White Plains, NY 10610-9631
|
004, 105, 106, 107, 108, 109, 124, 125, 126, 127
|
Northeast Area
|
Christine Murphy
|
860-285-7314
|
6 Griffin Rd. North Windsor, CT 06006-7030
|
Albany, Boston, Connecticut, Maine, Massachusetts, New Hampshire/Vermont, Southeast New England, Western New York
|
Albany
|
Dave Desrosiers
|
518-452-2406
|
30 Old Karner Rd. Albany, NY 12288-9631
|
120, 121, 122, 123, 128-139
|
Boston
|
Janice Jackson (A)
|
617-654-5891
|
25 Dorchester Ave., Rm. 4009 Boston, MA 02205-9631
|
021, 022, 024
|
Connecticut
|
Lori Gaither-Gordon
|
860-524-6398
|
141 Weston St., Rm. 206 Hartford, CT 06101-9631
|
060-069
|
Maine
|
Mike Doyle
|
207-828-7196
|
151 Forest Ave., Ste. 7022 Portland, ME 04101-9631
|
039, 040, 041, 042, 043, 044, 045, 046, 047, 048, 049
|
Massachusetts
|
Cheryl Coyne (A)
|
978-664-7641
|
74 Main St. N. Reading, MA 01889-9631
|
010, 011, 012, 013, 014, 015, 016, 017, 018, 019, 055
|
New Hampshire/ Vermont
|
Kathi Roy
|
603-626-6818
|
955 Goffs Falls Rd. Manchester, NH 03103-9631
|
030, 031, 032, 033, 034, 035, 036, 037, 038, 050, 051, 052, 053, 054, 056, 057, 058, 059
|
Southeast New England
|
Sharon Angelone (A)
|
401-276-3917
|
24 Corliss St. Providence, RI 02904-9631
|
020, 023, 025, 026, 027, 028, 029
|
Western New York
|
Christine Kogutowski
|
716-846-2507
|
1200 William St., Rm. 100 Buffalo, NY 14240-9631
|
140-149
|
Pacific Area
|
Beate Boyd
|
858-674-3117
|
390 Main St., Ste. 710 San Francisco, CA 94105-2081
|
Bay-Valley, Honolulu, Los Angeles, Sacramento, San Diego, San Francisco, Santa Ana, Sierra Coastal
|
Bay-Valley
|
Elma Ramirez
|
510-251-3373
|
201 13th St., Rm. 228 Oakland, CA 94612-9605
|
939, 945, 946, 947, 948,950, 951
|
Honolulu
|
Lynne Moore
|
808-423-3934
|
3600 Aolele St., Rm. 112 Honolulu, HI 96820-9631
|
967, 968, 969
|
Los Angeles
|
Beverly Young
|
323-586-4478
|
7001 S. Central Ave., Rm. 267-A Los Angeles, CA 90052-9631
|
900, 901, 902, 903, 904
|
Sacramento
|
Marilyn Starrett
|
916-373-8630
|
3775 Industrial Blvd. W. Sacramento, CA 95799-0070
|
936, 937, 938, 942, 952, 953, 956, 957, 958, 959, 960
|
San Diego
|
Jacqui Crist (A)
|
858-674-0569
|
11251 Rancho Carmel Dr., Rm. 144 San Diego, CA 92199-9631
|
919, 920, 921, 922, 923, 924, 925
|
San Francisco
|
Rachael Munoz
|
415-371-5163 / 65
|
PO Box 7834 San Francisco, CA 94120-7834
|
940, 941, 943, 944, 949, 954, 955, 962, 963, 964, 965, 966
|
Santa Ana
|
Sandra Alvarez
|
714-662-6275
|
3101 W. Sunflower Ave. Santa Ana, CA 92799-9325
|
905, 906, 907, 908, 917, 918, 926, 927, 928
|
Sierra Coastal
|
Alicia Delgadillo
|
661-775-6680
|
28201 Franklin Pkwy. Santa Clarita, CA 91383-9606
|
910, 911, 912, 913, 914, 915, 916, 930, 931, 932, 933, 934, 935
|
Southeast Area
|
Roland Bullock
|
901-747-7646
|
225 N. Humphreys Blvd. Memphis, TN 38166-0830
|
Alabama, Atlanta, Central Florida, Mississippi, North Florida, South Florida, South Georgia, Suncoast, Tennessee
|
Alabama
|
Viola Freeman
|
205) 521-0292
|
351 24th St. N., Rm. 123 Birmingham, AL 35203-9631
|
350,351,352,354,355,356,357,358,359,360,361,362,363, 364,365,366,367,368
|
Atlanta
|
Kim Amis
|
404-765-7619
|
3900 Crown Rd. S.W., Rm. 2050 Atlanta, GA 30304-9631
|
300, 301, 302, 303, 305, 306, 311, 399
|
Central Florida
|
Alan Stigall
|
407-333-4804
|
PO Box 999640 Mid Florida, FL 32799-9640
|
327, 328, 329, 347, 349, 334
|
Mississippi
|
Doug Kyle
|
601-351-7353
|
PO Box 99655 Jackson, MS 39205-9655
|
369, 386, 387, 388, 389, 390, 391, 392, 393, 394, 395, 396, 397
|
North Florida
|
Mary Dobbins
|
904-858-6511
|
PO Box 40005 Jacksonville, FL 32203-0005
|
320, 321, 322, 323, 324, 325, 326, 344
|
South Florida
|
Ellen Uptgrow
|
305-470-0801
|
2200 N.W. 72nd Ave., Ste. 225 Miami, FL 33152-9000
|
330, 331, 332, 333, 340
|
South Georgia
|
Donna Ricks
|
478-752-8730
|
451 College St. Macon, GA 31213-9631
|
298, 299, 304, 308, 309, 310, 312, 313, 314, 315, 316, 317, 318, 319, 398
|
Suncoast
|
Lina Hoffman
|
813-889-4316
|
6013 Benjamin Rd., Ste. 201 Tampa, FL 33634-5144
|
335, 336, 337, 338, 339, 341, 342, 346
|
Tennessee
|
Ruth McCarver
|
615-872-5623
|
811 Royal Pkwy. Nashville, TN 37229-9631
|
307, 370, 371, 372, 373, 374, 376, 377, 378, 379, 380, 381, 382, 383, 384, 385
|
Southwest Area
|
Bill Halstead
|
214-819-8861
|
7800 N. Stemmons Fwy., Ste. 900 Dallas, TX 75247-4225
|
Albuquerque, Arkansas, Dallas, Fort Worth, Houston, Louisiana, Oklahoma, Rio Grande
|
Albuquerque
|
Anthony Baca
|
505-346-8063
|
1135 Broadway Blvd., NE, Rm. 221 Albuquerque, NM 87101-9631
|
865, 870, 871, 872, 873, 874, 875, 877, 878, 879, 880, 881, 882, 883, 884
|
Arkansas
|
David Thompson (A)
|
501-228-4280 / 4285
|
420 Natural Resources Dr. Little Rock, AR 72205-9631
|
716, 717, 718, 719, 720, 721, 722, 723, 724, 725, 726, 727, 728, 729
|
Dallas
|
Kelley Davis
|
972-393-6731
|
951 W. Bethel Rd. Coppell, TX 75099-9631
|
750, 751, 752, 753, 754, 755, 756, 757, 758, 759
|
Fort Worth
|
Arlene Sanchez
|
817-317-3626
|
4600 Mark IV Pkwy. Fort Worth, TX 76161-9631
|
760, 761, 762, 763, 764, 768, 769, 795, 796, 739 790, 791, 792, 793, 794
|
Houston
|
Jerry Warren
|
713-226-3147
|
PO Box 250001 Houston, TX 77202-9631
|
770, 771, 772, 773, 774, 775, 776, 777, 778
|
Louisiana
|
Vanessa Custard (A)
|
504-589-1420
|
701 Loyola Ave., Rm. 1101 New Orleans, LA 70113-9631
|
700, 701, 703, 704, 705, 706, 707, 708, 710, 711, 712, 713, 714
|
Oklahoma
|
Kerry Rennels
|
405-815-2342
|
320 S.W. 5th Oklahoma City, OK 73125-9631
|
730, 731, 734, 735, 736, 737, 738, 740, 741, 743, 744, 745, 746, 747, 748, 749
|
Rio Grande
|
Gerry Garcia
|
210-368-8448
|
10410 Perrin Beitel Rd. San Antonio, TX 78284-9631
|
733, 765, 766, 767, 779, 780, 781, 782, 783, 784, 785, 786, 787, 788, 789, 797, 798, 799, 885
|
Western Area
|
Pamela Brown
|
303-313-5500
|
1745 Stout St., Ste. 100 Denver, CO 80299-0100
|
Alaska, Arizona, Big Sky, Central Plains, Colorado/ Wyoming, Dakotas, Hawkeye, Mid-America, Nevada-Sierra, Northland, Portland, Salt Lake City, Seattle, Spokane
|
Alaska
|
Dawn Peppinger
|
907-564-2828
|
3201 C St., Ste. 201 Anchorage, AK 99503-9631
|
995, 996, 997, 998, 999
|
Arizona
|
Gwen Asher (A)
|
602-223-3229
|
PO Box 21628 Phoenix, AZ 85036-1628
|
850, 852, 853, 855, 856, 857, 859, 860, 863, 864
|
Big Sky
|
Lisa Blomquist
|
406-657-5775
|
841 S. 26th St. Billings, MT 59101-9631
|
590, 591, 592, 593, 594, 595, 596, 597, 598, 599
|
Central Plains
|
Vickie Schroeder
|
402-573-2110
|
5303 N. 91st Ave. Omaha, NE 68134-9631
|
515, 516, 664, 665, 666, 668, 669, 670, 671, 672, 673, 674, 675, 676, 677, 678, 679, 680, 681, 683, 684, 685, 686, 687, 688, 689, 690, 691, 692, 693
|
Colorado/
Wyoming
|
Joan Harriger (A)
|
303-853-6070
|
7500 E. 53rd Pl., Rm. 2214 Denver, CO 80266-9631
|
800, 801, 802, 803, 804, 805, 806, 807, 808, 809, 810, 811, 812, 813, 814, 815, 816, 818, 819, 820, 821, 822, 823 824, 825, 826, 827, 828, 829,830, 831
|
Dakotas
|
Patti Larson
|
605-333-2646
|
PO Box 7570 Sioux Falls, SD 57117-7570
|
565, 567, 570, 571, 572, 573, 574, 575, 576, 577, 580, 581, 582, 583, 584, 585, 586, 587, 588
|
Hawkeye
|
Joni Martin
|
515-251-2330
|
PO Box 189996 Des Moines, IA 50318-9631
|
500, 501, 502, 503, 504, 505, 506, 507, 508, 509, 510, 511, 512, 513, 514, 520, 521, 522, 523, 524, 525, 526, 527, 528, 612
|
Mid-America
|
Ot Newman
|
816-374-9186
|
300 W. Pershing Rd., Ste. 207 Kansas City, MO 64108-9631
|
636, 637, 638, 639, 640, 641, 644, 645, 646, 647, 648, 654, 655, 656, 657, 658, 660, 661, 662, 667
|
Nevada-Sierrra
|
Loretta Kirkpatrick
|
702-361-9466
|
1001 E. Sunset Rd., Rm. 1002 Las Vegas, NV 89199-9655
|
889, 890, 891, 893, 894, 895, 897, 898, 961
|
Northland
|
Natalie Sorvari
|
612-349-6397
|
100 S. 1st St., Rm. 121 Minneapolis, MN 55401-9631
|
540, 546, 547, 548, 549, 550, 551, 553, 554, 555, 556, 557, 558, 559, 560, 561, 562, 563, 564, 566
|
Portland
|
Patricia Carcasses
|
503-294-7878 / 787
|
715 N.W. Hoyt, Rm. 1012 Portland, OR 97208-9631
|
970, 971, 972, 973, 974, 975, 976, 977, 978, 979, 986
|
Salt Lake City
|
Ron Hubrich
|
801-974-2505
|
1760 W. 2100 St. Salt Lake City, UT 84199-9631
|
840, 841, 843, 844, 845, 846, 847
|
Seattle
|
Dana Blakeslee
|
206-378-2630
|
PO Box 90306 Seattle, WA 98109-9631
|
980, 981, 982, 983, 984, 985, 988, 989
|
Spokane
|
Steve Rorie
|
509-626-6721
|
707 W. Main Ave., Ste. 600 Spokane, WA 99299-9631
|
832, 833, 834, 835, 836, 837, 838, 990, 991, 992, 993, 994
|
— Public Relations and Promotional Communications,
Corporate Communications, 1-29-09
![USPS Postal News logo USPS Postal News logo](images/kit1_3.jpg)
Feb. xx, 2009 Public Affairs Contact: xx
(O) xxx-xxx-xxxx
(C) xxx-xxx-xxxx
xx@usps.gov
U.S. Postal Inspection Service Contact: xx
(O) xxx-xxx-xxxx
(C) xxx-xxx-xxxx
xx@uspis.gov
usps.com/news
![US Psotal Inspection Service logo US Psotal Inspection Service logo](images/kit1_4.jpg)
Media Advisory
U.S. Postal Service Launches 2009 National Consumer Protection Week [Insert Event]
“Nuts and Bolts: Tools for Today’s Economy”
WHAT: Postal Service™ officials will host a [Insert Event] to celebrate National Consumer Protection Week. Officials will distribute DVDs and brochures warning against identity theft and fraudulent schemes, providing consumers with valuable information about protecting their financial assets from these types of crimes, as well as ways to report suspected financial fraud.
WHO: [Insert Name, Title]
WHEN: [xx] a.m.
[Insert Day], March [xx]
WHERE: [Insert Event Address]
[Insert Parking Availability]
BACKGROUND: National Consumer Protection Week, set for March 1–7, is a national program led by the Federal Trade Commission (FTC) to draw attention to issues and recommendations that help customers become smarter consumers of products, materials and services, and improve their knowledge of how to combat fraud of any type.
The U.S. Postal Service® Office of Consumer Advocate and the U.S. Postal Inspection Service are working to educate consumers about identity theft and fraudulent schemes. The Postal Service will provide consumers with the tools and information needed to combat these types of crimes.
According to the National Consumers League, reported losses from one type of mail fraud alone — fraudulent schemes — quadrupled in three years. Each victim of this type of scam loses an average of $4,000.
# # #
The Postal Service will point customers to the website established by the Postal Inspection Service and its business partners: http://postalinspectors.uspis.gov/ and www.FakeChecks.org.
An independent federal agency, the U.S. Postal Service is the only delivery service that reaches every address in the nation, 146 million homes and businesses, six days a week. It has 37,000 retail locations and relies on the sale of postage, products and services, not tax dollars, to pay for operating expenses. The Postal Service has annual revenue of $75 billion and delivers nearly half the world’s mail. To learn about the history of the Postal Service visit the Smithsonian’s National Postal Museum at www.postalmuseum.si.edu.
The U.S. Postal Inspection Service is the federal law enforcement, security and crime prevention arm of the United States Postal Service that protects the U.S. Postal Service, secures the nation’s mail system and ensures public trust in the mail. To learn more, visit http://postal inspectors.uspis.gov.
# # #