The changes for domestic claims launched on Monday, April 6, 2009. These changes included the following:
n New PS Form 1000, Domestic or International Claim — there is no employee section. The customer can mail to Accounting Services.
n Expansion of online claims for all domestic insurance.
n New damaged goods policy.
n Centralization of claim processing and adjudication.
Mailing Standards of the United States, Domestic Mail Manual (DMM®) and Mailing Standards of the United States, International Mail Manual (IMM®) will be updated on May 11, 2009, to include the claims changes.
Customers can check out these resources:
n Claim information and guidelines: http://www.usps.com/insuranceclaims.
n Online Claims: http://www.usps.com/insurance claims/online/.
These guides are available to view online or to order from the Material Distribution Center (MDC):
n Notice 122, Domestic Claims — Customer Quick Reference Guide: http://www.usps.com/cpim/ftp/notices/not122.pdf.
n Notice 122a, International Mail — Instructions to Initiate an Inquiry: http://www.usps.com/cpim/ftp/notices/not122a.pdf.
To order from the MDC, use touch-tone order entry (TTOE): Call 800-273-1509.
Note: You must be registered to use TTOE. To register, call 800-332-0317, option 1, extension 2925, and follow the prompts to leave a message. (Wait 48 hours after registering before placing your first order.)
Use the following information to order the notices:
PSIN: NOT122
PSN: 7610-07-000-0937
Unit of Measure: EA
Minimum Order Quantity: 1
Bulk Pack Quantity: 6000
Quick Pick Number: N/A
Price: $0.0072
Edition: 03/09
PSIN: NOT122A
PSN: 7610-08-000-3561
Unit of Measure: PD
Minimum Order Quantity: 1
Bulk Pack Quantity: 240
Quick Pick Number: N/A
Price: $0.3525
Edition: 03/09
Employees can check out the Standard Operating Procedures — Retail Procedures for Handling Domestic and International Claims on the Retail website at http://blue.usps.gov/retail/_SOPs/Domestic/Online%20 Claims.pdf.
— Value-Added and Special Services,
Retail Products and Services, 4-23-09
