Introduction/Overview
National Consumer Protection Week (NCPW) is a federal program, led by the Federal Trade Commission (FTC) to draw attention to issues and ideas that help customers become smarter consumers of products, materials, and services and improve their knowledge of how to combat fraud. NCPW is fully supported by the U.S. Postal Service® and managed by the Consumer Advocate and the Chief Postal Inspector.
What is National Consumer Protection Week?
The U.S. Postal Service Office of Consumer Affairs and the U.S. Postal Inspection Service are working to educate consumers about identity theft and fraudulent schemes and to provide them with the information needed to combat these frauds. During NCPW, other federal, state, and local consumer protection agencies — together with consumer organizations and industry associations — are launching consumer protection and education efforts around the country.
NCPW 2010 Theme
“Dollars and Sense: Rated ‘A’ for All Ages”
The national theme is intended to highlight consumer education for every stage of life — from grade school to retirement. The Postal Service is committed to helping consumers of all ages learn how they can protect their privacy and steer clear of frauds and scams.
Priority Project
This is a priority project and program for Consumer Affairs managers (CAMs). CAMs will be responsible for overall program planning with assistance from U.S. Postal Inspectors. Corporate Communications staff will promote events and activities with local media.
Postmasters and Facility Managers
Postmasters and facility managers are encouraged to join in this annual consumer awareness effort by sponsoring or supporting local activities during NCPW, March 7–13, 2010.
District Consumer Affairs Managers
The district Consumer Affairs manager should serve as a consultant and resource for postmasters and managers planning NCPW activities.
Corporate Communications
Corporate Communications staff will coordinate media outreach and press coverage of the week and planned events through media advisories, news releases, letters to the editors at local newspapers and calls to area reporters.
“Dollars and Sense” — Don’t fall for the Mystery Shopper Scam!
It’s a new twist on the “fake check” scam: People across the country are receiving letters in the mail — accompanied by fat checks — inviting them to earn extra money as mystery shoppers.
The letter invites you to become a paid mystery shopper in your area and the letterhead and check appear to come from a legitimate U.S. company. The listed phone numbers, however, originate in Canada.
Here’s how it works: the letter instructs you to deposit the check — for, say, $3,750 — into your checking account, wire $3,150 using a company like Western Union or Money Gram, keep $300 as pay, take out $200 for wiring fees, and use $100 to purchase merchandise. Then you’re told to contact the person named in the letter for further instructions.
Sounds like an easy way to make money, right? But if you deposit the check, you’ll get a notice from the bank that it bounced. And you’re left holding the bag for the $3,750.
Postal Inspectors advise that if you receive this offer, do NOT respond. Instead, report the incident to Postal Inspectors at 877-876-2455 or file a report online at https://
postalinspectors.uspis.gov/forms/MailFraudComplaint.aspx.
Additional Fraudulent Schemes
In fraudulent schemes, scammers often look for their potential victims on websites or in chat rooms, or they share their “sucker lists” with other crooks. The scams may be disguised as a work-at-home business opportunity, a prize from a foreign lottery, or a transfer of foreign money into a U.S. bank. All of them involve receipt of a check that looks genuine and will be accepted for cashing by most banks. The scammer convinces the victim that all or part of the check must be immediately wired out of the United States. When the victim takes the bait and wires money away, he or she will be responsible for repaying the money to the bank when the check is later found to be counterfeit.
Once consumers become educated about how these schemes work, they can stop scammers before the deposit of a fake check leads to an unplanned expense of thousands of dollars. When a potential victim is stopped from participating in fraudulent schemes, a crime has been prevented from taking place. The U.S. Postal Service goal is to:
n Increase Americans’ awareness about fraudulent financial schemes.
n Give consumers valuable information about protecting their assets from the schemes.
n Provide a central location where consumers can report suspected financial fraud.
The best defense against the constantly evolving threat of fraud is to be prepared to instantly identify it. An educated public is the first line of defense. These schemes involve counterfeit checks, gift checks, traveler’s checks, or money orders. Virtually every American could be a scammer’s target, primarily through e-mail, though also through mail and phone solicitations.
The Alliance for Consumer Fraud Awareness conducted a survey of American adults and found the following:
n Two out of three adults say they receive at least one potential scam contact per week.
n Eighteen percent of adults say they or a family member has fallen for one of these scams.
n A majority of those surveyed believe the fraudulent check writer is responsible for the funds.
Identity theft and fraudulent schemes are fast-growing crimes that could ruin financial investments and cost thousands of dollars. There are many types of fraudulent schemes, but they all start when someone offers a realistic-looking check or money order and asks a potential victim to send cash somewhere in return.
Suggested Message Points
These message points can be used at National Consumer Protection Week events:
n It’s never too early or too late to become a more informed and empowered consumer. This year, NCPW is working to educate all consumers how they can protect themselves from scammers.
n The United States Postal Service is part of the fabric of the nation. Postal employees make a difference in every community across the country.
n The Postal Service has been named most trusted government agency for the past 5 consecutive years by the Ponemon Institute and is committed to maintaining the public’s trust.
n One of the country’s oldest federal law enforcement agencies, the Postal Inspection Service has more than 200 years of experience protecting the Postal Service, securing the nation’s mail system, and ensuring public trust in the mail.
n We are proud to help spread the word and increase awareness about consumer fraud and educate consumers of all ages on how they can better protect themselves from scams.
Common Defenses Against Fraudulent Schemes
n It is never too early to learn the warning signs of scams:
n Sounds too good to be true.
n Pressure to act right away.
n Guaranteed success.
n Promises unusually high returns.
n Requires upfront investment — even for a free prize.
n Doesn’t act like a real business.
n Something doesn’t feel right.
n And even if all looks right, it never hurts to do your homework and check the offer out with a local Better Business Bureau, state’s attorney’s office, or local consumer groups.
n Even if the person or company has no track record of complaints, a scam may be familiar to watchdog consumer protection agencies.
n Don’t hesitate to discuss identity theft and fraudulent schemes with friends and family.
n And don’t forget to watch out for those you love — sometimes just a simple “What’s new?” can alert you to a loved one who has become a victim of identity theft.
Typical Types of Fraudulent Schemes
This information can be used in speeches or incorporated into fact sheets or handouts for consumers. Below are some examples of fraudulent schemes.
Reshipping Scams
Have you been asked to receive packages at your home or business and mail them to someone else? Postal Inspectors advice: Don’t do it!
Criminals use a variety of come-ons to trick people into reshipping fraud. They may even send counterfeit mailing labels to their recruits as a part of the scheme. The U.S. Postal Service returns packages with invalid postage.
See if you recognize one of these reshipping scenarios:
Work-at-Home Scams
Criminals post phony job announcements on Internet career sites offering positions such as “merchandising manager,” “package processing assistant,” or a similar title. Job duties include receiving packages and mailing them to a foreign address on behalf of a client. They may even send you postage-paid mailing labels.
The real story: A criminal has purchased merchandise with stolen credit cards and needs your help to smuggle the goods out of the country. The company is fake — even the mailing labels are counterfeit — and you are committing a felony when you help out these criminals.
Sweetheart Scams
Fraudulent reshippers also lurk on dating websites. They send a few e-mails to get to know you and may even send a photo or flowers. Once they have your attention, they ask you to help their business or family by shipping packages to Europe or Africa. They may even claim to be working with a charity or mission and request help in getting “donated” merchandise delivered to Africa or another part of the world.
The real story: You’re being asked to commit a crime by smuggling stolen goods. The photo may look like your perfect match, but it’s a fake — and could be the picture of your worst nightmare.
Postage-Paid Label Scams
Scammers sometimes buy merchandise on Internet auction or classified advertisement sites (and they often use counterfeit checks or stolen credit accounts to pay.) When they contact the seller, they ask if they can provide a postage-paid shipping label instead of paying for postage. Then they e-mail a label that looks legitimate.
The real story: The label is counterfeit or it was bought using a stolen credit card. When Postal Inspectors follow the clues to the return address, it often leads to an unsuspecting victim of a postage-paid label scam. Too often, the victim tells how the payment for the merchandise bounced, too. USPS® Click-N-Ship® customers will want to make special note of this scheme.
What should you do if you’ve been tricked into reshipping fraud?
n Don’t respond to suspicious mail
n Don’t accept packages at your address for people you don’t know.
n Be wary of anyone asking to send you a mailing label purchased online.
n Stop all communication with operators who try to solicit your help in reshipping items.
n If you already have merchandise from such an offer, don’t mail it.
n Keep all correspondence (e-mails, faxes, etc.) related to these scams.
n Contact Postal Inspectors at 877-876-2455.
Fraud on the Internet
Old games, new tricks. Con artists are always offering deals that sound “too good to be true.” Originally, they came by mail or in a phone call. Now they’re coming through a more anonymous venue to pitch fraud — the Internet.
Although the Internet offers a safe and convenient venue to do business, fraudsters also like the Internet to target unsuspecting consumers.
Online scammers can ignore national borders or boundaries. They have only one objective: to steal your money. Whether it’s auction fraud or identity theft, reshipping scams, or foreign lotteries, be cautious, and be smart.
U.S. Postal Inspectors offer these tips:
n Be suspicious of e-mail that appears to be from banks, online auction sites, or other retailers.
n Never use a link in an e-mail to visit a website.
n Only purchase goods and services from sites you trust.
n Examine all online offers before buying anything. When you’re online, be on guard. Don’t respond to suspicious e-mail.
The U.S. Postal Inspection Service has these consumer brochures to help you learn more about fraud concerns:
n Publication 280, Identity Theft, text-only version: www.usps.com/cpim/ftp/pubs/pub280/welcome.htm
n Publication 281, Consumer Fraud By Phone or Mail: Know How to Protect Yourself, text-only version: www.usps.com/cpim/ftp/pubs/pub281.htm
n Publication 300-A, U.S. Postal Inspection Service Guide to Preventing Mail Fraud, text-only version: www.usps.com/cpim/ftp/pubs/pub300a/welcome.htm
n Publicacion 300-A-S, Guìa de Servicio de Inspección Postal de Estados Unidos para Prevenir el Fraude Postal, text-only version: www.usps.com/cpim/ftp/pubs/pub300as.htm
n Stop • Think • Click: An Overview of Computer Security:
The Internet gives you access to information, entertainment, financial offers — frankly, countless products and services. At the same time, it can leave you open to online scammers, identity thieves, and more. Learn experts’ top tips for computer security at http://www.onguardonline.gov/.
Foreign Business Offers
The potential victim receives an e-mail from a supposed foreign official, businessman, etc., with a proposal. The sender wants to move large sums of money from a foreign country and needs assistance. The victim is usually offered a portion of the proceeds. If the victim agrees, he usually receives checks for large sums of money in the mail. The victim deposits the checks into his or her bank account and the funds are posted to the account and shown as “available.”
The con artist wishes to send more money to the victim but quickly needs a portion of it returned in order to supposedly bribe an official, pay transfer fees, etc. The victim believes the previously deposited checks were genuine because the funds show as “available” in his bank account, so he honors the request and wires a portion of the funds back to the fraudster. The original deposited checks are returned as counterfeit and the victim is then held responsible for the loss and associated fees.
Sudden Riches
The potential victim receives a letter stating he has the right to receive a substantial sum of money. For example, the letter may say that the potential victim has won a foreign lottery or is the beneficiary of someone’s estate, such as that of a long-lost relative. The letter will inform the victim that he must pay a processing or transfer fee before receiving the money. However, a check or money order is enclosed to cover the required fee. The letter will ask the victim to deposit the check or money order into his bank account and wire the fee to a third party, usually in a foreign country.
No legitimate contest promoter will ever ask for money to be paid upfront in order to send out a prize. It’s also wise to ask yourself whether you even entered the contest in the first place.
Overpayments
A scammer offers overpayments on items that a consumer advertised in the classifieds or an online auction. The scammer sends the seller a check or money order for more than the purchase price and then asks that the extra money be sent to someone who will take care of shipping.
In another scenario, scam artists say that a check or money order payment will come from someone who owes them money and tells the victim to deduct his/her share and send the rest. They may claim they’re in a foreign country and that because of currency differences it’s difficult to make payment directly.
Consumers who buy and sell on craigslist should make special note of this scheme.
Scammers sometimes claim they sent the wrong amount “by mistake” and ask victims to return the excess. Legitimate buyers will be happy to send the exact amount you’re owed.
Questions and Answers: Identity Theft and Fraudulent Schemes
Q. Why should consumers be alert to identity theft and fraudulent schemes?
A. These crimes are a growing problem, and millions of American consumers are being targeted by scam artists.
n Wiring away money that appears to have come from a fraudulent scheme could destroy your financial foundation.
n Not only could you be out the money you wired, your bank could charge return or overdraft fees to your account.
n You are responsible for the money you put into your bank account, and also for what you wire out. If the check is a fake, you’re required to make good on the loss.
n Just about any business account can be made into a counterfeit. The newest complaints include cashier’s checks, checks that look like they’re drawn on business accounts, money orders, traveler’s checks, and gift checks.
n A common theme exists in all fraudulent schemes: Just because a deposited check shows up as “funds available” in your account register, it doesn’t mean the check is good or has cleared.
n Federal law gives consumers the right to have quick access to the funds from deposited checks (usually within 1 to 5 days). However, it can take weeks for counterfeit checks to be discovered.
n The consumer is then responsible for all fees associated with a fraudulent scheme. No one who wants to give you money should ask you to send them money back.
Q. How does the Postal Inspection Service help to prevent identity theft and fraudulent schemes?
A. The Mail Fraud Statute is the oldest and most effective consumer protection statute, and postal inspectors have been using this statute to preserve the integrity of the U.S. Mail since the law was enacted in 1872. Postal Inspection Service efforts have combined vigorous enforcement of the law with public education, consumer awareness, and crime prevention programs. Postal inspectors work with local, state, federal, and international law enforcement agencies — as well as a variety of bank and credit card issuers, financial institutions, retail merchants, credit bureaus, and other industry sources — to educate consumers and to prevent the spread of identity theft and fraudulent schemes.
Q. What can consumers do to protect themselves from becoming victims of identity theft and fraudulent schemes?
A. Use common sense. Take your time when responding to offers. Investigate. Talk to family, friends, and local consumer protection experts. Educate yourself about fraud. Know who you are dealing with. And protect your personal information. Every year thousands of people and businesses are victimized by scammers. In general, consumers should be skeptical of any offer that sounds “too good to be true.”
Q. What should consumers do if they suspect fraud?
A. Since many fraudulent schemes come through the mail, U.S. Postal Inspectors have taken the lead in investigating check fraud schemes. A fraud complaint can be filed online at the website www.FakeChecks.org or by telephoning 800-372-8347.
The Federal Trade Commission works for the consumer to prevent fraud and deception. Call 877-FTC-HELP (877-382-4357) or log on to www.ftc.gov.
Locate your local Better Business Bureau at www.bbb.org.
Q. What is a fraudulent scheme?
A. It’s a fast-growing fraud that could cost you thousands of dollars. There are many types of fraudulent schemes, but it all starts when someone offers a realistic-looking check or money order and asks you to send cash somewhere in return. It’s phony, and so is the person’s story, but that may take weeks to discover. Now your bank wants the money back. Turns out that just because you can get the cash doesn’t mean the check or money order is good. If it’s not, the crook will be richer and you’ll be the loser, because you’re responsible for the checks or money orders you deposit or cash. That’s how the scam works.
Q. How do the scammers find victims?
A. They scan newspaper and online advertisements looking for people listing items for sale or places to rent. They check postings on online job sites from people seeking work-at-home employment and place their own ads with phone numbers or e-mail addresses for people to contact them. They meet people through social networking sites, chat rooms, and other places online. They make phone calls and send faxes, e-mails, or letters to people randomly, knowing that some will take the bait.
Q. How can I tell if an offer is fraudulent?
A. Know the scenario of a fraudulent scheme:
n No legitimate transaction includes overpayment or requires a refund.
n Typically, counterfeit checks and money orders are so realistic-looking that even bank tellers can be fooled. You can get information from money order and check providers with tips to help tell if their products are real.
n The best way to avoid being a victim is to be cautious. If it seems too good to be true, it likely is. If the person approaches you and wants to complete the transaction in a hurried manner or is pressuring you to do so, reconsider the transaction altogether.
Q. Why do scammers want cash to be sent using a money transfer service?
A. Because it’s fast — the money is often available to them within minutes. That means the victim may not be able to stop the payment before it’s received. Since the money is usually picked up in cash and in person, it may be impossible to find the crook and get it back. Some scammers are also instructing victims to send cash using a delivery service. If you suspect you’ve been scammed, immediately contact the money transfer service or delivery service you used — it may be possible to stop the crook from getting the money if it hasn’t been picked up yet.
Q. Why can’t my bank, credit union, or check cashing service tell if the check or money order is good?
A. When you deposit a check or money order, federal law requires you to have access to the funds within 1 to 5 days, but the actual processing takes longer. Banks, credit unions, and check cashing services accept checks and money orders based on your identification. They don’t have any information about the source. Because the check or money order goes back to the source, it can take a while for counterfeits to be discovered. For instance, if a check seems to come from a business account, the business may not learn about it until it appears on the next statement. You’re responsible because you’re in the best position to determine the risk of accepting the check or money order. You dealt with the person who gave it to you.
Q. What if I deposited or cashed the check or money order but haven’t sent the cash yet?
A. Immediately notify your bank, credit union, or a check cashing service if you used one. You will need to return the money or have your account corrected. Explain that you’ve been scammed and ask not to have any negative action taken against you such as closing your account or reporting you to a checking account abuse database. If that has already happened, ask if that action can be reversed. File a report with your local police to put on record that you’re a scam victim. Report the scam to the National Consumers League who will pass the information along to law enforcement agencies.
Q. What if I have already sent the cash?
A. Immediately notify your bank, credit union, or a check cashing service if you used one. You will need to return the money or have your account corrected. Explain that you’ve been scammed and ask not to have any negative action taken against you such as closing your account or reporting you to a checking account abuse database. If that has already happened, ask if that action can be reversed. If there isn’t enough in your account to cover the loss, you could be sued to recover the funds. Try to work out a repayment plan. File a report with your local police to put on record that you’re a scam victim. Report the scam to the National Consumers League, which will pass the information along to law enforcement agencies.
Q. How much could I lose in a fraudulent scheme?
A. According to the National Consumers League, victims lose an average of $4,000 — a significant amount for most people. But your losses could be even higher. If you used some of the money to pay bills or for other purposes, you’ll have to pay that amount back to your bank or credit union as well. There may also be bounced check and overdraft charges as a result of the scam. And you could lose more than money — your account could be closed and it could harm your credit rating. Some victims have even resorted to criminal acts to recoup their losses.
Q. How can I avoid becoming a victim?
A. Think about it — there is no legitimate reason why anyone would give you a check or money order and ask you to send cash anywhere in return. Be aware that just because you can get the cash quickly — usually in 1 to 5 days — doesn’t mean the check or money order is good. Crooks take advantage of the fact that counterfeits can take weeks — even months — to discover. By then you’ve sent the money and have to pay it back to your bank. Only cash a check or money order from a person or business you know or trust. When making any business deal, do not be rushed.
Take your time to be certain you trust the person/people you are dealing with. You can be a fraud fighter by telling everyone you know — your family and friends, the people with whom you work or go to school, the people who attend your place of worship, the people you chat with online, the members of clubs or other groups to which you belong — to learn the warning signs of fraudulent schemes and know how to prevent becoming a victim. Send them the links to the videos in this kit and encourage them to spread the word.
Suggested Activities
Listed below are suggested activities to highlight the week’s event:
n Have an NCPW kickoff and open house.
n Invite a local expert to speak. A local Postal Inspector would be perfect, but a representative from a consumer advocacy group or an appropriate regulatory body would also be good.
n Invite a bank or credit union official to a sponsored event to talk about what could happen to identity theft victims from the financial institution’s perspective.
n If you can find someone willing to be identified as a victim, invite that person to speak.
n Collaborate with a financial institution to host an event about identity theft and fraudulent schemes.
n Establish a partnership with other federal agencies, community groups, educational institutions, and businesses to sponsor educational workshops or seminars for consumers all ages.
n Hold a joint news conference with another consumer agency and include a local Postal Inspector. The Postal Inspector can discuss fraud and the basics of consumer tools for today’s economy from both a national and community perspective.
n Working with Corporate Communications, contact your local television, radio, and cable access station to do an interview on the tools consumers need for to fight fraud.
n Work with a local Postal Inspector to inform senior citizens about fraudulent schemes. Hold seminars at local retirement communities. Postal Inspectors can discuss recent identity theft cases, fraudulent schemes, and steps to prevent older Americans from becoming victims.
n Provide your postal employees with information about NCPW activities planned for your area.
n Set up a booth at a busy shopping area and distribute brochures on fraud prevention and other consumer information. Show identity theft and fraud prevention videos.
n Work with local schools, colleges, and universities to have an NCPW event to raise awareness among students, parents, and faculty.
n Work with local Girl and Boy Scout troops and other community-based youth clubs to host an event to educate young people about protecting themselves against fraud and scams.
n Let customers know that for 5 consecutive years, the U.S. Postal Service has been named in a national survey as a most trusted government agency in protecting consumers’ privacy. Refer customers to www.usps.com for additional information.
n Hand out consumer publications such as:
n Publication 281, Consumer Fraud by Phone or Mail: Know How to Protect Yourself.
n Publication 300-A, U.S. Postal Inspection Service Guide To Preventing Mail Fraud.
n Publication 370, Extra Services.
n Publication 546, A Consumer’s Guide to Sweepstakes and Lotteries.
n Shout it from the rooftops. Tell friends, family, colleagues, and others about National Consumer Protection Week. Word of mouth is a very powerful tool!
The video drama, Truth or Consequences, produced by the Postal Inspection Service, can be viewed and downloaded at http://postalinspectors.uspis.gov/pressroom/videos.aspx.
Work with your Corporate Communications contacts to create materials for reporters, including fact sheets and background materials, that will support interviews.
Check out the publications at the Postal Service™ PolicyNet website before placing an order. Go to http://blue.usps.gov/cpim and click on PUBs.
Publications can also be downloaded from the public website at www.usps.com; click on All Products & Services, Publications, and then Postal Periodicals and Publications.
Event Planning Checklist
When planning National Consumer Protection Week events, keep the following suggestions in mind:
n Begin planning early.
n Contact your local postal team — Postal Inspectors, Corporate Communications managers, Consumer Affairs and claims managers, and Government Relations representatives — to see how they can help support and participate in the fraud prevention events in your city.
n Set a date.
n Secure participants.
n Acquire posters, videos, fact sheets, brochures, and other supplies for the event.
n Secure staging, sound equipment, and a podium.
n Plan signage, including signs and banners.
n Launch a local publicity campaign.
n Draft a sequence-of-events agenda and speaker remarks.
n Plan retail opportunities (i.e., booth, bag stuffers, etc.).
n Prepare ceremony programs and invitations.
Suggested Event Flow/Timed Agenda
Events should be held between 10 a.m. and 1 p.m. to increase chances of media coverage and secure patron participation.
Sample Remarks for USPS Employees to Use at Local NCPW Events
Good (morning/afternoon/evening).
It’s a pleasure to be with you today.
For the past 12 years, the country has dedicated 1 full week as National Consumer Protection Week. It is a time when government agencies, consumer protection groups, and industry associations join forces to shine a spotlight on issues and ideas that help people become better consumers of products, materials, and services as well as improve their knowledge of how to combat fraud.
The U.S. Postal Service and the Postal Inspection Service have been members of the Steering Committee for National Consumer Protection Week since 1998, and we are pleased and proud to once again be a part of this year’s effort to help spread the word and increase awareness about consumer protection issues.
The theme of this year’s National Consumer Protection Week is “Dollars and Sense: Rated “A” for All Ages” — and what better way to highlight the importance of using good consumer sense at every stage of life?
With so much personal information that is readily available, both online and in the mail, we have learned that age doesn’t matter when it comes to crimes like identity theft. Indeed, we know that children are ideal victims for identity thieves, because oftentimes years pass before the crime is discovered.
We also know that school-age children are increasingly vulnerable to fraud and scams due to their use of technology.
So, it’s never too early to learn how to protect yourself and your personal information.
For the U.S. Postal Service, customer service and consumer protection are year-round priorities, and we are very proud of the fact that, for 235 years, Americans have placed their trust in the mail.
In fact, Americans have voted the U.S. Postal Service as the most trusted government agency for protection of consumers’ privacy for the past 5 years.
We take our universal service obligation — to connect every household and business in the country through the mail — very seriously, and we also know that an educated consumer is the best defense against criminals. That is why we’re doing all that we can to educate, advise, and encourage consumers of all ages to learn how to protect their privacy, avoid identity theft, and steer clear of frauds and scams.
For over 200 years, Postal Inspectors have been fighting fraud, protecting the mail, and delivering justice for the American people to promote the honesty and integrity of the American marketplace.
Work-at-home scams are being used by fraudsters during these difficult financial times. That is why Postal Inspectors are warning the public about a new twist on an old scam.
Mystery Shoppers
You may receive a letter accompanied by a fat check inviting you to earn extra money as a mystery shopper. The letter and check will appear to come from a legitimate U.S. company. The listed phone numbers, however, originate in Canada. The letter instructs you to deposit the check into your checking account, withdraw an equal amount from your account, and wire it to the address on the letter. You are encouraged to keep a small amount to cover the wiring fees and merchandise. The problem is the check will prove to be worthless and you’ll be left holding the bag for the amount you wired. Postal Inspectors advise that the safest way to handle this offer is to not respond. Report incidents at http://www.postalinspectors.uspis.gov or call 877-876-2455.
Top Five Tips to Avoid Scams
n If it sounds too good to be true — it is.
n Foreign lotteries are illegal in the U.S.
n Check your monthly statements.
n Never deposit a check if you don’t know who sent it to you.
n Your bank will never e-mail or call asking for your account number.
If you follow these tips and exercise good judgment and common sense, it is likely you can avoid becoming a victim. To learn more, visit our fraud education and prevention website (starting March 1, 2010) at www.deliveringtrust.com.
At the Postal Service, we want you to learn about how to protect yourselves from fraudulent schemes and identity theft, because being educated about these crimes could keep you from losing thousands of dollars.
Additionally, consumers of all ages should educate themselves on how to recognize other fraudulent schemes, such as cross border fraud, check fraud, identity theft, foreign lottery fraud, investment fraud, and Internet fraud.
There are many forms of fraud — and we can be sure that con artists and identity thieves will continue to devise new ways to commit their crimes and defraud the public.
But, there is no reason any of us should feel defenseless or become a victim.
National Consumer Protection Week is the perfect opportunity to make an investment in yourself and your family by educating yourselves about the schemes that are lurking about, seeking to destroy everything you’ve worked so hard to build.
Whatever you do, don’t take this lightly. Don’t make the mistake of thinking that this can’t happen to you — or that you’re too smart for this kind of thing.
It has happened to the best of us. It can and it does happen to people just like you and me.
So, let’s do all we can to put scammers out of business. The only true way to stop these crimes is through increased public awareness, education, vigilance, and aggressive law enforcement.
In closing, I’d like to take this opportunity to thank all of you — our customers — for your business and for trusting us with your mail. It’s truly a pleasure to serve you.
National Consumer Protection Week Downloadable Fraud Prevention Videos
https://postalinspectors.uspis.gov/pressroom/videos.aspx
n Truth or Consequences: Fake Check Scams
Mixed in with the bills you get a surprise — it’s a big check made out to you. It looks real, but is it? Before you cash that check, ask one simple question. Is it free money or a shortcut to big trouble? It looks like a real check, but is it? These days, the scammers are getting better and the scams more elaborate. Their fake checks and money orders are so good; they could fool your bank. It’s harder and harder to know if the next big offer you receive is real or yet another scam designed to empty your pockets.
n All the King’s Men: Picking Up the Pieces
Fraud schemes victimize millions of Americans each year, leaving many financially devastated. There are laws to protect victims and services and support available to them. The U.S. Postal Inspection Service urges victims to learn more about their rights and services by downloading our free video. Remember, being a victim of a crime is nothing to be ashamed of. And neither is seeking help to recover from it.
n Nowhere to Run: Cross-Border Fraud
The Internet and international phone calls make it easy for fraudsters to work from anywhere in the world. This video illustrates how U.S. Postal Inspectors created task forces with Canadian law enforcement partners to stop “long distance” scams.
n Web of Deceit: Internet Fraud
Internet scams are like old wine in new bottles. Telemarketing and mail fraud scams are now coming to you from cyberspace. This video tells the story of a scammer who uses the Internet to victimize unsuspecting consumers around the world until he gets caught in his own web of deceit. The video also provides tips on what to watch out for when you do business on the Internet.
n Long Shot: Foreign Lottery Scams
It’s illegal to play foreign lotteries in the United States. But another reason not to play is that you are almost guaranteed to lose. And once you play, you can count on receiving more “chances” to play and lose. This free video tells the story of a foreign lottery fraud victim and the con artist behind the scam. Produced by High Noon Film and presented by the U.S. Postal Inspection Service, it also provides tips on helping you avoid becoming a victim of this scam.
n Work-at-Home Scams: They Just Don’t Pay
Working at home has become attractive to many stay-at-home moms, college students, and retirees. While some jobs are legitimate, others just don’t deliver on their promises. This free, short video tells the story of a new type of work-at-home scam and how a young mother gets caught up in it. It also provides tips on how you can avoid being duped by criminals and what to do if you’ve been victimized. This High Noon video is presented by the U.S. Postal Inspection Service.
n Identity Crisis: Protect Your Identity
Identity fraud is the fastest-growing crime in America. With millions of victims and losses in the billions of dollars, it continues to be one of consumers’ biggest fears. This free video tells the story of a couple whose credit is ruined and of the criminals who defrauded them. The video by High Noon Film, presented by the U.S. Postal Inspection Service, also provides tips on how to protect yourself against identity fraud — and what to do if you become a victim.
n Dialing for Dollars: Telemarketing Fraud
Telemarketing fraud costs Americans millions of dollars each year. And when it comes to phony investment “opportunities,” older Americans are prime targets. This free, 15-minute video tells the story of such a scam and the lives that are ruined by criminals. The film provides tips on how to protect yourself from investment fraud, and tells you what to do if you've been victimized. “Dialing for Dollars” is a High Noon video presented by the U.S. Postal Inspection Service.
Postal Service Brochure Ordering Information
Postal Service publications make perfect handouts for customers during NCPW. They also are good resources for postmasters and managers when preparing for the week’s events.
You can also order these publications from the Material Distribution Center (MDC) by using touch-tone order entry (TTOE): Call 800-273-1509.
Note: You must be registered to use TTOE. To register, call 800-332-0317, option 1, extension 2925, and follow the prompts to leave a message. (Wait 48 hours after registering before placing your first order.)
Use the following information to order these publications:
Proclamation: NCPW 2010
This proclamation can be adapted to reflect local community information, printed, and displayed at NCPW events as a visible display of a community’s commitment to promoting National Consumer Protection Week.
Whereas National Consumer Protection Week was established in 1998 by representatives of federal, state, and local governments as well as national advocacy groups as a means to highlight consumer protection,
Whereas the Postmaster General established the office of the Consumer Advocate in 1971 to ensure that the interests of consumers would serve to guide the development, progress, and actions of the United States Postal Service,
Whereas Postal Inspectors have safeguarded the sanctity of the U.S. Mail and protected Postal Service customers for more than 200 years, combating crimes such as robberies, mail theft, and fraud,
Whereas consumer fraud is detrimental to the economic interests of the nation and the well-being of its citizens,
Whereas fraud is destructive not only to individuals but to families, threatening their livelihoods, endangering their retirements, and attacking their household security,
Whereas fraud of all kinds frequently depends for its success upon the compliance and participation of its victims,
Whereas by its very nature fraud can be reduced and often eliminated by consumers who are educated and use common sense,
Whereas the national theme for this year is “Dollars and Sense — Rated “A” for All”
Whereas the focus of our efforts is on identity theft and fraudulent schemes,
And, whereas the (name of local city, municipality, etc.) is home to (more than X thousand) men, women, and children who depend on an open, honest, safe, and secure marketplace to conduct commerce and earn a living,
Resolved, that (local community or organization)
(1) Supports National Consumer Protection Week.
(2) Joins with the U.S. Postal Service and the Postal Inspection Service to educate consumers on how to recognize and avoid identity theft and fraudulent schemes.
(3) And, declares (day of event) as Consumer Awareness Day.
Congressional State/Manager/Representatives
To dial extension, use area code and prefix 202-268-xxxx
Corporate Communications Field Managers
See also www.usps.com/communications/newsroom/mediacontacts.htm for more contacts.
Postal Inspection Service Contacts
District Consumer Affairs Managers and Area Customer Service Program Specialists
District/Area
|
Name
|
Office Phone
|
Address
|
ZIPs Served
|
Capital Metro Area
|
Grove
LeTarte (A)
|
301-548-1468
|
16501 Shady Grove Rd.
Gaithersburg, MD
20898-3209
|
Baltimore, Capital, Greater South Carolina, Greensboro, Mid-Carolinas, Northern Virginia, Richmond
|
Baltimore
|
Renee
Morant (A)
|
410-347-4330
|
900 E. Fayette St., Rm. 109C
Baltimore, MD 21223-9631
|
210, 211, 212, 214, 215, 216, 217, 218, 219
|
Capital
|
Gilbert Otero
|
202-636-1200
|
900 Brentwood Rd. NE
Washington, DC 20066-9998
|
200, 202, 203, 204, 205, 206, 207, 208, 209
|
Greater South Carolina
|
Darcus Gordon
|
803-926- 6335
|
PO Box 929632
Columbia, SC 29292-9632
|
290-296
|
Greensboro
|
Cathel
Brown
|
336-668-1246
|
PO Box 27499
Greensboro, NC 27498-9631
|
270-279, 286
|
Mid-Carolinas
|
Kathryn
Kerzner-Gunter
|
704-424-4472
|
2901 Scott Futrell Dr.
Charlotte, NC 28228-9976
|
280-285, 287-289, 297
|
Northern Virginia
|
Chatika “Tika” Copeland
|
703-698-6350
|
8409 Lee Hwy.
Merrifield, VA 22081-9631
|
201, 220-223, 226, 227
|
Richmond
|
Tyra
Roberts
|
804-775-6313
|
1801 Brook Rd.
Richmond, VA 23232-9631
|
224, 225, 228-239, 244
|
Eastern Area
|
Thomas Hurley
|
412-494-2504
|
5315 Campbells Run Rd.
Pittsburgh, PA 60117-4000
|
Appalachian, Central PA, Cincinnati, Columbus, Kentuckiana, Philadelphia Metro, Northern Ohio, Philadelphia Metro, Pittsburgh, South Jersey, Western NY, Western PA
|
Appalachian
|
Cynthia
Coles
|
304-561-1071 / 73
|
PO Box 59631
Charleston, WV 25350-9631
|
240-259, 261-268 incl:37621, 37625
|
Central Pennsylvania
|
Sharon John
|
717-257-4803/4815
|
1425 Crooked Hill Rd.
Harrisburg, PA 17107-9631
|
169-188, 195, 196
|
Cincinnati
|
Bonni Manies
|
513-684-5794
|
1591 Dalton St., Rm. 108
Cincinnati, OH 45234-9631
|
410, 434-436, 450-455, 458, 470
|
Columbus
|
Cora Allen
|
614-469-9758
|
850 Twin Rivers Dr.
Columbus, OH 43216-9631
|
430-433, 437, 438, 456, 457
|
Kentuckiana
|
Jenise Hale
|
502-473-4224/4225/26
|
PO Box 31631
Louisville, KY 40231-9631
|
400-409, 411-418, 420-427, 471, 476, 477
|
Northern Ohio
|
Cathy Benton
|
216-443-4416
|
2400 Orange Dr., Rm. 25
Cleveland, OH 44101-9631
|
439-449
|
Philadelphia Metro
|
Regina
Foster-Carter
|
215-863-6060
|
3190 S. 70th St., Rm. 503
Philadelphia, PA 19153-9631
|
189-194
|
South Jersey
|
Cathy Sinesi
|
856-933-4459
|
PO Box 9001
Bellmawr, NJ 08099-9631
|
077, 080-087 197-199
|
Western New York
|
Christine Kogutowski
|
716-842-4738
|
1200 William Street Rm 100
Buffalo, NY 14240-9631
|
140-149
|
Western Pennsylvania
|
Elizabeth Gordon
|
412-359-7845
|
|
150-168, 260
|
Great Lakes Area
|
Lois Gunlogson
|
630-539-4716
|
244 Knollwood Dr., 4th floor
Bloomingdale, IL 60117-4000
|
Central Illinois, Chicago, Detroit, Gateway, Greater Indiana, Greater Michigan, Lakeland, Northern Illinois, Southeast Michigan
|
Central
Illinois
|
Beverly Howard
|
708-563-7756
|
6801 W. 73rd St.
Bedford Park, IL 60499-9631
|
604, 605, 609, 613-619, 625-627
|
Chicago
|
Jeanette Dennis (A)
|
312-983-8351
|
433 W. Harrison St., 2nd floor
Chicago, IL 60607-9631
|
606, 607, 608
|
Detroit
|
Pam Collins (A)
|
313-234-8833
|
1401 W. Fort Street, Rm. 226A
Detroit, MI 48233-9501
|
481, 482, 492
|
Gateway
|
Beverly Lambert
|
314-436-3699
|
1720 Market St., Rm. 1015
St. Louis, MO 63155-9631
|
620, 622, 623, 624, 628, 629, 630, 631, 633, 634, 635, 650, 651, 652, 653
|
Greater Indiana
|
Joy Simmons
|
800-558-1777
|
PO Box 9631
Indianapolis, IN 46298-9631
|
460-469, 472, 473, 474, 475, 478, 479
|
Greater Michigan
|
Kathy Hansen (A)
|
616-776-6146
|
PO Box 999631
Grand Rapids, MI
49599-9631
|
486-491, 493, 494, 495, 496, 497
|
Lakeland
|
Lisa Androus
|
414-287-2530
|
PO Box 5011
Milwaukee, WI 53201-5011
|
498, 499, 530, 531, 532, 534, 535, 537, 538, 539, 541, 542, 543, 544, 545, 549
|
Northern Illinois
|
Susan Wagner
|
630-260-5171
|
500 E. Fullerton Ave.
Carol Stream, IL 60199-9631
|
600, 601, 602, 603, 610, 611
|
Southeast Michigan
|
Juanita Banks
|
248-524-6763
|
1 Ajax Dr., Ste. 101
Madison Heights, MI
48071-9620
|
480, 483, 484, 485
|
Northeast Area
|
Bill Zapor
|
860-285-7151
|
6 Griffin Rd.
North Windsor, CT
06006-7030
|
Albany, Caribbean, Connecticut Valley, Greater Boston, Long Island, New York, No. New England, No. NJ, SE New England, Triboro, Westchester
|
Albany
|
Dave Desrosiers
|
518-452-2376
|
30 Old Karner Rd.
Albany, NY 12288-9631
|
120, 121, 122, 123, 128-139
|
Caribbean
|
Iraida Reyes
|
787-622-1817
|
585 F. D. Roosevelt Ave., Ste. 195
San Juan, PR 00936-9631
|
006, 007, 008, 009
|
Connecticut Valley
|
Lori Gaither-Gordon
|
860-524-6085
|
141 Weston St., Rm. 206
Hartford, CT 06101-9631
|
010-013,060-069
|
Greater Boston
|
Joanne Killackey-Hogan
|
617-654-5740
|
25 Dorchester Ave., Rm. 4009
Boston, MA 02205-9631
|
0014-019, 021, 022, 024, 055
|
Long Island
|
Marge Brady
|
631-582-7510
|
PO Box 7604
Islandia, NY 11760-9631
|
005, 115, 117, 118, 119
|
New York
|
Rosalie Torres
|
212-330-3667
|
421 8th Ave., Rm. 4202-0
New York, NY 10199-9631
|
090-098, 100, 101, 102, 104
|
Northern New England
|
Mike Doyle
|
207-482-7196
|
151 Forest Ave., Ste. 7022
Portland, ME 04101-9631
|
030-054, 056-059
|
Northern New Jersey
|
Jake Truex
|
973-468-7047
|
494 Broad St., 2nd Floor
Newark, NJ 07102-9335
|
070-076, 078, 079
|
Southeast New England
|
Patrice Salvas
|
401-276-6949
|
24 Corliss St.
Providence, RI 02904-9631
|
020, 023, 025, 026, 027, 028, 029
|
Triboro
|
Pelrique Price
|
718-348-3900
|
1050 Forbell St., Rm. 2015-0
Brooklyn, NY 11256-9631
|
103, 110, 111, 112, 113, 114, 116
|
Westchester
|
Rita
Cody
|
914-697-7000
|
1000 Westchester Ave.
White Plains, NY 10610-9631
|
004, 105, 106, 107, 108, 109, 124, 125, 126, 127
|
Pacific Area
|
Russ Morehouse
|
858-674-3128
|
390 Main St., Ste. 710
San Francisco, CA
94105-2081
|
Bay-Valley, Honolulu, Los Angeles, Sacramento, San Diego, San Francisco, Santa Ana, Sierra Coastal
|
Bay-Valley
|
Elma Ramirez
|
510-622-7240
|
201 13th St., Rm. 228
Oakland, CA 94612-9605
|
939, 945, 946, 947, 948, 950, 951
|
Honolulu
|
Lynne Moore
|
808-423-3471
|
3600 Aolele St., Rm. 112
Honolulu, HI 96820-9631
|
967, 968, 969
|
Los Angeles
|
Beverly Young
|
323-586-1250
|
7001 S. Central Ave.,
Rm. 267-A
Los Angeles, CA 90052-9631
|
900, 901, 902, 903, 904
|
Sacramento
|
Marilyn Starrett
|
916-373-8630
|
3775 Industrial Blvd.
W. Sacramento, CA
95799-0070
|
936, 937, 938, 942, 952, 953, 956, 957, 958, 959, 960
|
San Diego
|
Victoria Gramoy
|
858-674-2670
|
11251 Rancho Carmel Dr.,
Rm. 144
San Diego, CA 92199-9631
|
919, 920, 921, 922, 923, 924, 925
|
San Francisco
|
Elisa Sloan (A)
|
415-550-5005
|
PO Box 7834
San Francisco, CA
94120-7834
|
940, 941, 943, 944, 949, 954, 955, 962, 963, 964, 965, 966
|
Santa Ana
|
Sandra Alvarez
|
714-662-6215
|
3101 W. Sunflower Ave.
Santa Ana, CA 92799-9325
|
905, 906, 907, 908, 917, 918, 926, 927, 928
|
Sierra Coastal
|
Alicia Delgadillo
|
661-775-6681
|
28201 Franklin Pkwy.
Santa Clarita, CA 91383-9606
|
910, 911, 912, 913, 914, 915, 916, 930, 931, 932, 933, 934, 935
|
Southeast Area
|
Donna Davenport
|
901-747-7562
|
225 N. Humphreys Blvd.
Memphis, TN 38166-0830
|
Alabama, Atlanta, Mississippi, North Florida, South Florida, South Georgia, Suncoast, Tennessee
|
Alabama
|
Viola Freeman
|
205) 521-0822
|
351 24th St. N., Rm. 123
Birmingham, AL 35203-9631
|
350,351,352,354-360,361,362,363, 364,365,366,367,368
|
Atlanta
|
Kim Amis
|
404-765-7702
|
3900 Crown Rd. S.W.,
Rm. 2050
Atlanta, GA 30304-9631
|
300, 301, 302, 303, 305, 306, 311, 399
|
Mississippi
|
Doug Kyle
|
601-351-7378
|
PO Box 99655
Jackson, MS 39205-9655
|
369, 386, 387, 388, 389, 390, 391, 392, 393, 394, 395, 396, 397
|
North Florida
|
Lindy Green
|
904-858-6520
|
PO Box 40005
Jacksonville, FL 32203-0005
|
320, 321, 322, 323, 324, 325, 326, 344
|
South Florida
|
Ellen Uptgrow
|
305-470-0890
|
2200 N.W. 72nd Ave., Ste. 225
Miami, FL 33152-9000
|
330, 331, 332, 333, 340, 349
|
South Georgia
|
Angela Hardy
|
800-219-3721
|
451 College St.
Macon, GA 31213-9631
|
298, 299, 304, 308, 309, 310, 312, 313, 314, 315, 316, 317, 318, 319, 398
|
Suncoast
|
Alan Stigall
|
813-889-3947
|
6013 Benjamin Rd., Ste. 201
Tampa, FL 33634-5144
|
327, 328, 329, 335, 336, 337, 338, 339, 341, 342, 346, 347
|
Tennessee
|
Ruth McCarver
|
615-872-5642
|
811 Royal Pkwy.
Nashville, TN 37229-9631
|
307, 370, 371, 372, 373, 374, 376, 377, 378, 379, 380, 381, 382, 383, 384, 385 (excludes 37620,37621, 37625 which are in the Appalachian District)
|
Southwest Area
|
Patricia Lewis
|
214-819-8867
|
7800 N. Stemmons Fwy.,
Ste. 900
Dallas, TX 75247-4225
|
Albuquerque, Arkansas, Dallas, Fort Worth, Houston, Louisiana, Oklahoma, Rio Grande
|
Albuquerque
|
Anthony Baca
|
505-346-8004
|
1135 Broadway Blvd. N.E., Rm. 221
Albuquerque, NM
87101-9631
|
865, 870, 871, 872, 873, 874, 875, 877, 878, 879, 880, 881, 882, 883, 884
|
Arkansas
|
Cary Chism
|
501-228-4280
|
420 Natural Resources Dr.
Little Rock, AR 72205-9631
|
716-729
|
Dallas
|
Debbie Dudley (A)
|
972-393-6755
|
951 W. Bethel Rd.
Coppell, TX 75099-9631
|
750-759
|
Fort Worth
|
Linda Brantley (A)
|
817-317-3626
|
4600 Mark IV Pkwy.
Fort Worth, TX 76161-9631
|
760, 761, 762, 763, 764, 768, 769, 795, 796, 739 790, 791, 792, 793, 794
|
Houston
|
Olita Sanchez (A)
|
713-226-3442 (press 3)
|
PO Box 250001
Houston, TX 77202-9631
|
770-778
|
Louisiana
|
Gail Hamilton
|
504-589-1130
|
701 Loyola Ave., Rm. 1101
New Orleans, LA 70113-9631
|
700, 701, 703, 704, 705, 706, 707, 708, 710, 711, 712, 713, 714
|
Oklahoma
|
Kerry Rennels
|
405-815-2342
|
320 S.W. 5th
Oklahoma City, OK
73125-9631
|
730, 731, 734, 735, 736, 737, 738, 740, 741, 743, 744, 745, 746, 747, 748, 749
|
Rio Grande
|
Gerry Garcia
|
210-368-8498
|
10410 Perrin Beitel Rd.
San Antonio, TX 78284-9631
|
733, 765, 766, 767, 779, 780, 781, 782, 783, 784, 785, 786, 787, 788, 789, 797, 798, 799, 885
|
Western
Area
|
Max Raizada
|
303-313-5480
|
1745 Stout St., Ste. 100
Denver, CO 80299-0100
|
Alaska, Arizona, Big Sky, Central Plains, Colorado/ Wyoming, Dakotas, Hawkeye, Mid-America, Nevada-Sierra, Northland, Portland, Salt Lake City, Seattle
|
Alaska
|
Dawn Peppinger
|
907-564-2940
|
3201 C St., Ste. 201
Anchorage, AK 99503-9631
|
995, 996, 997, 998, 999
|
Arizona
|
Steve Kern
|
602-223-3223
|
PO Box 21628
Phoenix, AZ 85036-1628
|
850, 851, 852, 853, 855, 856, 857, 859, 860, 863, 864
|
Big Sky
|
Lisa Blomquist
|
406-657-5776
|
841 S. 26th St.
Billings, MT 59101-9631
|
590, 591, 592, 593, 594, 595, 596, 597, 598, 599
|
Central Plains
|
Sharon Predoehl (A)
|
402-573-2109
|
5303 N. 91st Ave.
Omaha, NE 68134-9631
|
515, 516, 664, 665, 666, 668, 669, 670, 671, 672, 673, 674, 675, 676, 677, 678, 679, 680, 681, 683, 684, 685, 686, 687, 688, 689, 690, 691, 692, 693
|
Colorado/
Wyoming
|
Alex Turner (A)
|
303-853-6070
|
7500 E. 53rd Pl., Rm. 2214
Denver, CO 80266-9631
|
800, 801, 802, 803, 804, 805, 806, 807, 808, 809, 810, 811, 812, 813, 814, 815, 816, 818, 819, 820, 821, 822, 823 824, 825, 826, 827, 828, 829,830, 831
|
Dakotas
|
Patti Larson
|
605-333-2647
|
PO Box 7570
Sioux Falls, SD 57117-7570
|
565, 567, 570, 571, 572, 573, 574, 575, 576, 577, 580, 581, 582, 583, 584, 585, 586, 587, 588
|
Hawkeye
|
Joni Martin
|
515-251-2330
|
PO Box 189996
Des Moines, IA 50318-9631
|
500, 501, 502, 503, 504, 505, 506, 507, 508, 509, 510, 511, 512, 513, 514, 520, 521, 522, 523, 524, 525, 526, 527, 528, 612
|
Mid-America
|
DoJuan Hobson
|
816-374-9194
|
300 W. Pershing Rd., Ste. 207
Kansas City, MO 64108-9631
|
636, 637, 638, 639, 640, 641, 644, 645, 646, 647, 648, 654, 655, 656, 657, 658, 660, 661, 662, 667
|
Nevada-Sierra
|
Loretta Kirkpatrick
|
702-361-9204
|
1001 E. Sunset Rd., Rm. 1002
Las Vegas, NV 89199-9655
|
889, 890, 891, 893, 894, 895, 897, 898, 961
|
Northland
|
Natalie Sorvari
|
612-349-4401
|
100 S. 1st St., Rm. 121
Minneapolis, MN 55401-9631
|
540, 546, 547, 548, 549, 550, 551, 553, 554, 555, 556, 557, 558, 559, 560, 561, 562, 563, 564, 566
|
Portland
|
Patricia Carcasses
|
503-294-2269
|
715 N.W. Hoyt, Rm. 1012
Portland, OR 97208-9631
|
970, 971, 972, 973, 974, 975, 976, 977, 978, 979, 986
|
Salt Lake City
|
Ron Hubrich
|
801-974-2332
|
1760 W. 2100 St.
Salt Lake City, UT
84199-9631
|
832, 833, 834, 836, 837, 840, 841, 843, 844, 845, 846, 847
|
Seattle
|
Binke Miller
|
206-378-2600
|
PO Box 90306
Seattle, WA 98109-9631
|
980, 981, 982, 983, 984, 985, 988, 989, 990, 0991, 992, 993, 994
|
— Consumer Affairs, Corporate Communications, and U.S. Postal Inspection Service, 2-11-10
March XX, 2010 Public Affairs Contact: [INSERT NAME]
(O) [INSERT NUMBER]
(C) [INSERT CELL]
[INSERT E-MAIL ADDRESS]@usps.gov
U.S. Postal Inspection Service Contact: [INSERT NAME]
(O) [INSERT NUMBER]
(C) [INSERT CELL]
[INSERT E-MAIL ADDRESS]@uspis.gov
usps.com/news
Media Advisory
U.S. Postal Service and the U.S. Postal Inspection Service Celebrate National Consumer Protection Week
Consumers of All Ages Learn How to Avoid Scams and Fraud
WHAT: U.S. Postal Service® officials will host a [INSERT EVENT DESCRIPTION] to celebrate National Consumer Protection Week. Officials will distribute DVDs and brochures warning against identity theft and fraudulent schemes, providing consumers with valuable information about protecting their financial assets from these types of crimes, as well as ways to report suspected financial fraud.
WHO: [INSERT NAMES OF PARTICIPANTS AND TITLES]
WHEN: [INSERT TIME]
[INSERT DATE]
WHERE: [INSERT EVENT LOCATION, PARKING INFORMATION AND OTHER RELEVANT INSTRUCTIONS FOR MEDIA]
BACKGROUND: National Consumer Protection Week, set for March 7–13, is a national program led by the Federal Trade Commission (FTC) to help customers become smarter consumers of products, materials and services, and improve their knowledge of how to combat fraud schemes.
The U.S. Postal Service Office of Consumer Affairs and the U.S. Postal Inspection Service are working to educate consumers about fraudulent schemes and how they can protect themselves. The Postal Service will provide consumers with the tools and information needed to combat these types of crimes.
There’s no age limit on fraud. This year, the Postal Service™ and the Postal Inspection Service are working together to educate all consumers how they can protect themselves from scammers.
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A self-supporting government enterprise, the U.S. Postal Service is the only delivery service that reaches every address in the nation, 150 million residences, businesses and Post Office™ boxes. The Postal Service receives no tax dollars. With 36,000 retail locations and the most frequently visited website in the federal government, the Postal Service relies on the sale of postage, products and services to pay for operating expenses. Named the Most Trusted Government Agency five consecutive years and the third Most Trusted Business in the nation by the Ponemon Institute, the Postal Service has annual revenue of more than $68 billion and delivers nearly half the world’s mail. If it were a private sector company, the U.S. Postal Service would rank 28th in the 2009 Fortune 500.
The U.S. Postal Inspection Service is the federal law enforcement, security and crime prevention arm of the United States Postal Service that protects the U.S. Postal Service, secures the nation’s mail system and ensures public trust in the mail. To learn more, visit http://postalinspectors.uspis.gov.
Letter to the Editor (request for coverage)
[Insert Date]
[Insert Publication Name]
[Insert Street Address]
[Insert City, State ZIP+4]
Dear Editor:
The U.S. Postal Service® Office of Consumer Affairs and the U.S. Postal Inspection Service are working to educate consumers about fraudulent schemes and to provide them with the information needed to combat these frauds.
During National Consumer Protection Week (NCPW), March 7–13, the Postal Service™ and the Postal Inspection Service will be hosting events nationwide to provide information on a variety of common schemes as well as important consumer protection resources. Consumers of all ages are invited to attend.
NCPW 2010 — Dollars and Sense: Rated A for All Ages — highlights the importance of using good consumer sense at every stage of life — from grade school to retirement.
NCPW partners are promoting free resources to help people protect their privacy, manage money and debt, avoid identity theft, understand credit and mortgages, and steer clear of frauds and scams. In addition, NCPW partners are reaching out to kids, focusing on websites, videos and games designed for a younger audience.
I wanted to let you know what is taking place in our community. [INSERT EVENT INFORMATION, INCLUDING DAY, TIME, LOCATION, ACTIVITIES, ETC.].
I want to make sure the people of [INSERT NAME OF COMMUNITY] know about events taking place locally during National Consumer Protection Week.
I hope you will help us publicize event information and stop by [INSERT LOCATION, ADDRESS] to join us in spreading the word on how consumers can steer clear of fraudulent schemes and scams.
Sincerely,
[Insert Name]
Postmaster
[Insert City]
FOR IMMEDIATE RELEASE
[INSERT DATE] Contact: [INSERT NAME]
(O) [INSERT NUMBER]
(C) [INSERT NUMBER]
[INSERT NAME]@usps.gov
usps.com/news
U.S. Postal Service and the U.S. Postal Inspection Service Celebrate National Consumer Protection Week
Educate Consumers of All Ages How to Avoid Scams and Fraud
[INSERT TOWN] — Today the United States Postal Service® and the Postal Inspection Service join with federal, state and local government agencies and consumer protection organizations to announce the 12th Annual National Consumer Protection Week (NCPW), March 7–13. This coordinated consumer education campaign encourages individuals across the country to take full advantage of their consumer rights.
This year’s theme — Dollars & Sense: Rated “A” for All Ages — highlights the importance of using good consumer sense at every stage of life — from grade school to retirement. In recognition of NCPW 2010, the Postal Service™ and its partners are promoting free resources to help people protect their privacy, manage money and debt, avoid identity theft, understand credit and mortgages, and steer clear of frauds and scams.
“The message of National Consumer Protection Week 2010 is simple: It’s never too early or too late to become a more informed and empowered consumer,” said [postmaster]. “Regardless of your age or financial situation, there are useful lessons to learn about protecting privacy and avoiding scams and fraud schemes. The Postal Service encourages everyone to visit the NCPW website, www.consumer.gov/ncpw, and the U.S. Postal Service/Postal Inspection Service website (after March 1, 2010) , www.deliveringtrust.com, dedicated to fraud education and prevention for tips about making smarter decisions in the marketplace.”
[HERE, HIGHLIGHT YOUR ORGANIZATION’S 2010 NCPW EVENT]
National organizers of this year’s NCPW include AARP, the Comptroller of the Currency, the Consumer Federation of America, the Council of Better Business Bureaus, the Federal Citizen’s Information Center, the Federal Communications Commission, the Federal Deposit Insurance Corporation, the Federal Reserve Board, the Federal Trade Commission, the National Association of Attorneys General, the National Association of Consumer Agency Administrators, the National Consumers League, the U.S. Department of the Treasury, the U.S. Postal Inspection Service and the U.S. Postal Service®.
For more information about NCPW, visit www.consumer.gov/ncpw.
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Note: For broadcast quality video and audio, photo stills and other media resources, visit the USPS® Newsroom at www.usps.com/news.
A self-supporting government enterprise, the U.S. Postal Service is the only delivery service that reaches every address in the nation, 150 million residences, businesses and Post Office™ boxes. The Postal Service receives no tax dollars. With 36,000 retail locations and the most frequently visited website in the federal government, the Postal Service relies on the sale of postage, products and services to pay for operating expenses. Named the Most Trusted Government Agency five consecutive years and the third Most Trusted Business in the nation by the Ponemon Institute, the Postal Service has annual revenue of more than $68 billion and delivers nearly half the world’s mail. If it were a private sector company, the U.S. Postal Service would rank 28th in the 2009 Fortune 500.
The U.S. Postal Inspection Service is the federal law enforcement, security and crime prevention arm of the United States Postal Service that protects the U.S. Postal Service, secures the nation’s mail system and ensures public trust in the mail. To learn more, visit http://postalinspectors.uspis.gov.
