Effective August 2, 2010, the Postal Service™ will revise the Mailing Standards of the United States Postal Service, Domestic Mail Manual (DMM®) 114.2.1, 414.3, and 604.9.5, to state the conditions for Express Mail® Next Day Delivery postage refunds when shipments are mailed each year from December 22 through December 25.
On April 30, 2010, the Postal Service published a Federal Register proposed rule inviting comments on our proposal to revise the standards for Express Mail Next Day Delivery postage refunds during the period of December 22 through December 25. No comments were received regarding this matter.
During this time period, air transportation is subject to delay or cancellation. Therefore, when items are made available for pickup at the destination office, attempted for delivery, or delivered within 2 business days, postage refunds will not be available for Express Mail Next Day Delivery. This revision is consistent with industry standards.
However, when items are not available for customer pickup at the destination office or delivery to the addressee was not attempted within 2 business days, Express Mail Next Day Delivery postage refunds will be authorized. These refunds are subject to the standards for this service, unless the delay was caused by one of the situations in DMM 114.2.1, Postage Not Refunded, or DMM 414.3.0, Postage Refunds. Next Day Delivery may not be available at all times of deposit or between all Post Office™ facilities.
During the period of December 22 through December 25, postage refunds for Express Mail Second Day Delivery shipments will be available for items not available for customer pickup at the destination office, or for which delivery to the addressee was not attempted on the second business day. These refunds are subject to the standards for this service, unless the delay was caused by one of the situations in DMM 114.2.1, Postage Not Refunded, or DMM 414.3.0, Postage Refunds.
Mailing Standards of the United States Postal Service, Domestic Mail Manual (DMM)
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100 Retail Letters, Cards, Flats, and Parcels
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110 Express Mail
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114 Postage Payment Methods
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2.0 Postage Refunds
[Delete the heading of 2.1 in its entirety and incorporate the introductory paragraph and remaining text into 2.0, revising items a, b, and c and adding new items d through h, as follows:]
Postage refunds may not be available if delivery was attempted within the times required for the specific service, or for any of the following reasons:
a. The item was properly detained for law enforcement purposes.
b. The item was delayed due to strike or work stoppage.
c. The item was delayed because of an incorrect ZIP Code or address; forwarding or return service was provided after the item was made available for claim.
d. The shipment is available for delivery, but the addressee made a written request, i.e., Hold Mail request, that the shipment be held for a specific day(s).
e. The delivery employee discovers that the shipment is undeliverable as addressed before leaving on the delivery route.
f. If authorized by USPS Headquarters, and the delay was caused by governmental action beyond the control of USPS or air carriers; war, insurrection, or civil disturbance; delay or cancellation of flights; projected or scheduled transportation delays; breakdown of a substantial portion of USPS transportation network resulting from events or factors outside the control of USPS; or acts of God.
g. The shipment contained live animals and was delivered or delivery was attempted within 3 days of the date of mailing.
h. The Express Mail Next Day shipment was mailed December 22 through December 25 and was delivered or delivery was attempted within 2 business days of the date of mailing.
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400 Commercial Parcels
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410 Express Mail
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414 Postage Payment and Documentation
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3.0 Postage Refunds
Postage refunds may not be available if delivery was attempted within the times required for the specific service, or for any of the following reasons:
[Revise items a, b, and c and add new items d through h as follows:]
a. The item was properly detained for law enforcement purposes.
b. The item was delayed due to strike or work stoppage.
c. The item was delayed because of an incorrect ZIP Code or address; forwarding or return service was provided after the item was made available for claim.
d. The shipment is available for delivery, but the addressee made a written request, i.e., Hold Mail request, that the shipment be held for a specific day(s).
e. The delivery employee discovers that the shipment is undeliverable as addressed before leaving on the delivery route.
f. If authorized by USPS Headquarters, and the delay was caused by governmental action beyond the control of USPS or air carriers; war, insurrection, or civil disturbance; delay or cancellation of flights; projected or scheduled transportation delays; breakdown of a substantial portion of USPS transportation network resulting from events or factors outside the control of USPS; or acts of God.
g. The shipment contained live animals and was delivered or delivery was attempted within 3 days of the date of mailing.
h. The Express Mail Next Day shipment was mailed December 22 through December 25 and was delivered or delivery was attempted within 2 business days of the date of mailing.
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600 Basic Standards for All Mailing Services
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604 Postage Payment Methods
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9.0 Refunds and Exchanges
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9.5 Express Mail Postage Refund
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9.5.2 Conditions for Refund
[Revise the introductory paragraph of 9.5.2 as follows:]
A refund request must be made within 90 days after the date of mailing. Except as provided in 114.2.1 and 414.3.1, a mailer may file for a postage refund only under one of the following circumstances:
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9.5.3 Refunds Not Given
[Revise 9.5.3 as follows:]
A postage refund will not be given if the guaranteed service was not provided due to any of the circumstances in 114.2.1 and 414.3.1.
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We will incorporate these revisions into the next printed edition of the DMM and into the monthly update of the online DMM, which is available via Postal Explorer® at http://pe.usps.com.
— Mailing Standards,
Pricing, 7-15-10
