Effective immediately, Handbook F-101, Field Accounting Procedures, is revised to update the requirements for completing PS Form 6401, Money Order Inquiry, prior to submitting the form to scanning and imaging for replacement money orders.
Postal retail units may replace domestic or international postal money orders if the money order is mutilated or damaged and the customer has the damaged money order and the original customer’s receipt from the money order.
PS Forms 6401 submitted by a postal retail unit to request a replacement money order issued locally will be processed when the following information is noted on the form:
a. Original money order serial number.
b. Date of request.
c. Post Office™ imprint number.
d. Original money order amount.
e. Purchaser’s first and last name.
f. Mailing address.
g. Customer’s telephone number.
h. Verification of customer’s photo ID.
i. Finance number receiving the request.
j. Date received.
k. Postal retail unit’s telephone number.
l. Replacement no-fee money order serial number.
m. Date of the replacement no-fee money order.
n. Amount of the replacement no-fee money order.
Note: The retail associate must provide any one of the following as evidence that he or she has reviewed the PS Form 6401 and certifies that the information is accurate:
a. A signature by the RA.
b. A round date stamped on the PS Form 6401 for local replacements.
c. A postage validation imprint affixed for a money order inquiry.
Handbook F-101, Field Accounting Procedures
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10 Postal Money Orders
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10-3 Money Order Inquires and Replacements
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10-3.2 Replacements
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To issue a no-fee replacement, the RA must do the following:
[Revise the second item a in 10-3.2 to read as follows:]
a. Accept the completed, signed, and dated PS Form 6401 from the customer and complete the Official Use Only portion of the form according to the instructions on the back.
Note: The retail associate must provide any one of the following as evidence that he or she has reviewed the PS Form 6401 and certifies that the information is accurate:
1. A signature by the RA.
2. A round date stamped on the PS Form 6401 for local replacements.
3. A postage validation imprint affixed for a money order inquiry.
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We will incorporate this revision into the next printed version of Handbook F-101 and into the next online update, available on the Postal Service™ PolicyNet website:
n Go to http://blue.usps.gov.
n In the left-hand column under “Essential Links”, click PolicyNet.
n Click HBKs.
(The direct URL for the Postal Service PolicyNet website is http://blue.usps.gov/cpim.)
— Accounting Policy,
Finance, 8-12-10
