The September 2010 issue of Publication 75, Mover’s Guide, has been shipped to all Post Office™ facilities. Please recycle all expired versions.
n Mover’s Guide is printed and distributed three times per year — December (for January use), April (for May use), and August (for September use).
n Offices will receive their copies of the Mover’s Guide in one or two shipments. The first shipments arrived in mid-August. The second shipments will arrive 4 to 6 weeks later. Shipments are sent in quantities of 25, 100, and 300.
n Your facility may receive the Mover’s Guide copies addressed to other offices. Please check the labels and forward the guides as necessary. Remember to scan Delivery Confirmation™ labels affixed to each box.
The September 2010 issue of the Mover’s Guide features a new modern look and feel! The design change is shown below, and highlights are as follows:
n Enhanced Internet change-of-address messaging.
n Instructions that provide easier reading.
n Information organized for the customer’s easy understanding.
The Behind the Counter Program is here to stay! Below are a few reminders about program compliance:
n Continue to keep copies of the Mover’s Guide behind the counter. Do not place copies of the Mover’s Guide in the inner or outer lobby or on the clerk counters.
n Retail associates should encourage their customers requesting change-of-address information to go online at www.usps.com. Internet change-of-address (ICOA) transactions provide customers with the most convenient, safe, and secure way to change their address. Furthermore, ICOA transactions reduce processing time, improve address accuracy, and generate revenue for the Postal Service™.
n Advise customers to take an ICOA Message Card to reinforce the online change-of-address message.
n Customers unwilling or unable to submit their change of address at www.usps.com should be given a complete, unopened Mover’s Guide.
Note: The Mover’s Guide Behind the Counter Program is part of the ad-hoc section of the 2010 Retail Customer Experience Program; it is critical that your Post Office comply with the program throughout the year by keeping copies of the Mover’s Guide out of the Post Office lobby.
n If your Post Office has an ICOA Message Card display, do not throw it away. Expect to receive ICOA Message Card replenishment boxes labeled with red text with your Mover’s Guide shipments. Inside you will find more ICOA message cards and an updated banner for your display.
n If your Post Office does not have an ICOA Message Card display, you must call 800-816-6837 for replenishment.
n If your Post Office runs out of ICOA message cards between shipments, call 800-816-6837 for replenishment.
n All Post Offices must have ICOA Message Cards in their lobbies for customer reference.
n To find out when your office will receive shipments visit http://blue.usps.gov/purchase/operations/ops_downloads.htm; click Mover’s Guide (Pub 75) Distribution for Sept 2010.
n To change the quantity your office receives, call 800-816-6837 or visit http://blue.usps.gov/delret/L4CustServSupp_Mover.htm.
n For further information, visit our frequently asked questions at http://blue.usps.gov/delret/L4CustServSupp_Mover.htm.
n Businesses and organizations must purchase the Mover’s Guide. To obtain order forms, call 800-816-6837.
— Address Management,
Intelligent Mail and Address Quality, 9-23-10
