The Voice of the Employee (VOE) survey is a mechanism to measure employee engagement. Why measure employee engagement? Because engaged employees feel valued by the organization, have a sense of ownership, understand how they contribute to the organization’s success, and share in improving the work environment.
Analyses of VOE survey data conducted over the past year have consistently shown significant relationships between employee engagement and the performance of the Postal Service™. Districts with higher VOE index scores tend to have better performance on several National Performance Assessment (NPA) indicators including Express Mail®, First-Class™ Overnight, First-Class 2-day, and First-Class 3–5 day service. More engaged districts also have lower rates of motor vehicle accidents, injuries, and illnesses.
The Fiscal Year 2011, Quarter 2 results for the VOE survey have been compiled. More than 79,000 employees — 56 percent of those surveyed — responded. Of those who responded to the survey, 65 percent replied favorably. The majority of our employees understand the Postal Service’s strategic direction and how their work affects the organization’s success. Seventy-five percent of employees say they are proud to work for the Postal Service. Seventy-nine percent believe that they have been properly trained to do their job, and 78 percent feel personally responsible for helping the Postal Service succeed.
Ensure that you and your employees’ opinions are heard. Make sure all employees are given the opportunity to confidentially complete our employee engagement survey.
— Testing & Assessment, Employee Resource Management, 4-21-11
