On July 25, 2011, the Postal Service® will launch a new website with an updated look and feel, task-based navigation, “Quick Tools” section, and several redesigned or new applications. The new website is designed to help our customers find what they need quickly and easily.
The new USPS.com® site features a more contemporary look and simplified navigation. The new site was designed to provide:
n New, simpler navigation based on how you ship and mail.
n Quicker access to tools used most, available on every page.
n Streamlined account setup that reduces customer registration to a single page.
n Improved applications — including an enhanced Track & Confirm tool, which allows tracking capability of up to 10 tracking numbers at one time.
With the launch of the new website, all corporate information will be accessible from a separate website: about.USPS.com. The about.USPS.com website will contain information such as structure, history, news, policies, and procedures. This will be where you can:
n Find information on who we are and what we’re doing.
n Get recent press releases.
n Find publications and forms.
n Read official postal documents and reports (e.g., annual reports, strategic plans, and green initiatives).
n View job announcements.
There will be further enhancements to the website, which will continue through fiscal year 2012. More information about the new site will be coming soon to www.usps.com.
USPS.com: New Website Makes It Easier for Customers to Do Business With the Postal Service
On July 25, 2011, the Postal Service will launch a new website with an updated look and feel, new “Take Action” navigation, Quick Tools, and several redesigned applications. The website is designed to help customers find what they need quickly and easily and increase revenue.
The new site features a refreshed look — including a new USPS.com logo — that offers customers a cleaner, more contemporary design and navigation designed to provide:
n A more intuitive user interface that makes it easier for customers to conduct business (ship, shop, send).
n Simplified navigation that provides quicker access to tools and services.
n Streamlined account setup that reduces customer registration to a single page.
n Improved applications — including an enhanced Track & Confirm tool, which allows tracking capability of up to 10 tracking numbers at one time.
The new website will also contain corporate information such as structure, history, news and information, and policies and procedures. This will be where customers can:
n Get recent press releases.
n Find publications and forms.
n Read official postal documents and reports (e.g., annual reports, strategic plans, and green initiatives).
There will be further enhancements to the website and updates throughout the rest of the fiscal year and continuing through fiscal year 2012. More information regarding the new site will be coming soon to www.usps.com.
The USPS.com Website Re-Launch: Delivering in New Ways
What’s new?
On July 25, 2011, the Postal Service will launch a new redesigned website to help customers find what they need quickly and easily and increase revenue.
What’s changing?
The new website will feature a fresher, more contemporary look and will incorporate user-friendly navigation making it easier for customers to complete their online transactions. Customer registration will be reduced to one page instead of three. Several applications have been enhanced, such as our Track & Confirm tool, which will provide customers the ability to input up to 10 tracking numbers at time. The redesign is composed of two sites: a transactional e-commerce site (USPS.com) and a corporate information site (about.USPS.com).
From the e-commerce site, customers will be able to access “Quick Tools” — our most frequently used functions (Track a Package, Look up a ZIP Code, Find USPS Locations, Calculate a Price) — from any page on the transactional site.
The corporate information site will contain information, reports, press releases, forms, and publications.
What does it mean to me?
Everything! The Postal Service will have a redesigned website that provides you and your customers quicker access to our many products and services.
That is good news for you and your customers!
What do I tell my customers?
Tell your customers that our new redesigned website is just weeks away!
The new site will be easier to use and will offer simpler ways to access the tools customers use most. More information is only a click away. More information about the new site will be coming soon to www.usps.com.
And there is more to come! Stay tuned for more website enhancements coming this Fall and into 2012.
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Q. What will I find on the new USPS.com?
A. Most importantly, you will find an e-commerce site that is designed to help customers do business with us more easily. This includes navigation that helps customers take action, whether they want to ship, send mail, manage their mail, or shop. “Quick Tools” links on every page will keep the most popular functions on USPS.com at customers’ fingertips. There’s also a more modern look and feel and streamlined account signup. You will also find a separate site, about.USPS.com, designed to help customers find information about us.
Q. What will I find on about.usps.com?
A. You will find the corporate site, separate from USPS.com, that is designed to help customers find information about us more easily. It contains a vast array of information on USPS, such as press releases, annual reports, career information, and publications. It will be easily accessible from a banner on the USPS.com home page, via an “About USPS” link on the bottom of every page (similar to other websites), or by going directly to www.about.usps.com.
Q. Will the URL (web address) for USPS.com remain the same?
A. Yes, you can still access the USPS site by entering the following URL: www.usps.com.
Q. Why are we changing USPS.com?
A. We’ve redesigned USPS.com to improve the customer experience for households and small businesses (convenient, simple, consistent), to grow revenue (introduce new services to the web, and be the preferred option against competitors), and to reduce costs (migrate transactions to lower cost channels).
Q. What are “Quick Tools?”
A. “Quick Tools” are the most frequently used applications on USPS.com, which allow you to perform specific tasks such as Track & Confirm, Find a Post Office, Calculate a Price, and Look up a ZIP Code — without leaving the page you are currently viewing.
Q. Where can I find “Quick Tools?”
A. “Quick Tools” can be found on every new page on USPS.com in the upper left-hand corner.
Q. If I already have an account on USPS.com do I need to sign up again?
A. You will not need to set up a new account. All of your profile information will remain as you had originally entered it, including your login ID and password, and any data you have saved previously, such as stored credit card and address book information. The only difference you will see is a newly designed log-in page.
Q. How is the process to sign up for new customers on USPS.com simpler?
A. Registration will now be done on 1 page versus the previous 3-page process.
Q. Is Track & Confirm redesigned?
A. Yes, the new Track & Confirm Quick Tool now allows you to enter up to 10 tracking numbers at one time. In addition, your tracking information will be presented in a format that is easier to read.
Q. Is free Package Pickup redesigned?
A. Yes, it has a more modern look and feel and streamlined process that mirrors the other new pages on USPS.com. As more applications are redesigned and added, they will also have the same look and feel, making it easier and quicker for customers to switch from application to application and complete their tasks.
Q. Can I still buy stamps and order free shipping supplies at USPS.com?
A. Yes, you will still be able to purchase stamps and order free shipping supplies through The Postal Store® now found under the “Shop” link in the top navigation. A new Postal Store is planned for release later this fall.
Q. Will I still be able to print a shipping label?
A. Yes, Click-N-Ship® service will still be available to create, manage, and print shipping labels, and will be found under the “Ship a Package” link in the top navigation. A completely redesigned Click-N-Ship application is planned to be released early 2012.
Q. Will I be able to manage my mail? (e.g., Hold Mail, Forward Mail, Change Address, and Schedule a Redelivery)
A. Yes, these and other services and more will be available and will be found under the “Manage Your Mail” link in the top navigation.
Q. Are there other enhancements to USPS.com planned for this fall?
A. Yes, this is just the beginning! In addition to a redesigned shopping experience on USPS.com this fall, there will be new/redesigned applications for Hold Mail, Redelivery, Personalized Stamp Envelopes, and Premium Forwarding Service®. In addition, the account history for all of these applications will be accessible from one USPS.com Account History, where customers can see all of their transactions in one convenient place. Also, multilingual pages will be added to the site for the first time. All new pages on USPS.com will provide the ability for customers to select Spanish or Chinese as an alternative to English. (Applications that have not yet been redesigned, such as Click-N-Ship, will not yet be translated.)
Q. Did RIBBS® migrate to USPS.com?
A. The RIBBS application can still be found at https://ribbs.usps.gov.
Q. Where is customer service help?
A. A link to customer service can be found at the upper left-hand corner of every page on USPS.com or by entering the following URL: www.usps.com/customerservice. Live chat can also be found on the site during sign-up and check-out.
More information regarding the new site will be coming soon to www.usps.com.
— Digital Access,
Channel Access, 7-14-11
