The October 2011 issue of Publication 75, Mover’s Guide is in process of being shipped to all Post Office™ facilities. All shipments should be received by September 30, 2011. As of October 1, 2011, recycle all expired versions.
The cover of the Mover’s Guide envelope now includes color-coded up/down arrows along with the in-market dates to convey its effective quarter. The corresponding color code of the up/down arrow for the October 2011 issue is orange.
n Offices will receive copies of Mover’s Guide in one or two shipments. The first shipments will arrive at the end of September. The second shipments will arrive 3 to 5 weeks later. Shipments are sent in quantities of 25, 100, and 300.
n Your facility may receive copies of Mover’s Guide addressed to other offices. Break down each pallet in accordance with the posted plaque, check the labels, and forward the guides as appropriate.
Below are a few points about program compliance:
n Effective immediately, sales and service associates may no longer distribute more than three copies of Mover’s Guide per customer. Instruct customers who need more than three copies to change their additional address(es) online at www.usps.com.
n Copies of Mover’s Guide must be kept behind the counter. No copies of Mover’s Guide should be placed in the inner or outer lobby or on the clerk counters. If you have copies of Mover’s Guide in the lobby at this time, remove them and place them behind the counter.
n Retail associates should first encourage their customers requesting change-of-address materials to go online at www.usps.com. ICOA transactions provide customers with the most convenient, safe, and secure way to change their address.
n Customers unwilling or unable to submit their change of address at www.usps.com should be given a complete, unopened copy of Mover’s Guide. The envelope contains instructions and valuable offers that generate revenue for the Postal Service™. When you throw out the envelope and its contents, the Postal Service loses money.
Note: The Mover’s Guide Behind the Counter Program is part of the ad-hoc section of the 2010 Retail Customer Experience Program, so it is critical that your Post Office be compliant with the program throughout the year by keeping copies of Mover’s Guide out of Post Office lobbies.
n If your Post Office has an ICOA Message Card display, do not throw it away. The display is required to be in the lobby and expected to have the ICOA Message Cards in it at all times. Replenishment cards and updated banners are mailed with your Mover’s Guide shipments.
n If your Post Office does not have an ICOA Message Card display, you must call the replenishment phone number below for ICOA Message Card replenishment.
n If any Post Office runs out of ICOA Message Cards between shipments, call Imagitas at 800-816-6837 for replenishment.
n All Post Offices must have ICOA Message Cards in their lobbies for customer reference.
To change the quantity of your shipments, call Imagitas at 800-816-6837 or visit http://blue.usps.gov/delret/L4CustServSupp_Mover.htm.
For further information, visit our FAQs at http://blue.usps.gov/retail/_SiteOps/_pdf/moveguide_faqs_12jan07.pdf.
Businesses and organizations must purchase their copies of the Mover’s Guide and can obtain order forms by calling Imagitas at 800-816-6837.
— Address Management,
Product Information, 9-22-11
