Included in this Field Information Kit, which announces the USPS.com® New Features and Enhancements, are the following:
n A Briefing Sheet.
n A Stand-Up Talk for All Employees.
n A Stand-Up Talk for Retail and Delivery Employees.
n Frequently Asked Questions.
Please take the time to review the content of the kit to become familiar with what's new on USPS.com. Look for our new updates section in this and each upcoming Postal Bulletin!
Briefing Sheet
The Postal Service™ just launched the following new features and enhancements on USPS.com:
n Redesign of The Postal Store®.
n Redesign of the Personalized Stamped Envelope application.
n New Premium Forwarding Service®.
n Four additional applications now available to be viewed in Spanish and Simplified Chinese: Hold Mail, Redelivery, PO Locator, and Carrier Pickup™.
The redesign of The Postal Store offers a new look and feel, quicker global checkout, and streamlined access to our most popular items such as stamps, shipping supplies, and collectibles. The Postal Store redesign delivers significant enhancements, including the ability to personalize the customer’s online experience, and offers cross-sells and up-sells, with the potential to increase sales and grow revenue.
The Personalized Stamped Envelope application has also been redesigned to include the ability to add multiple orders to the same shopping cart and allows customers to use their Address Book to select the return address. An image of the envelope appears throughout the order process so customers can see what their envelope will look like.
Premium Forwarding Service is now offered online and allows customers the ability to enroll, modify, or cancel their order online! Most fields in the process are prepopulated to make enrollment even easier.
In October, the following new features and enhancements were released:
n New Multilingual option to view USPS.com in Spanish and Chinese.
n Click-N-Ship® label integration into Activity History.
n Redesign of Hold Mail application.
n Redesign of Redelivery application.
n Redesign of Carrier Pickup application.
n Redesign of PO Locator application.
These applications were improved (to include integration with Activity History, Address Book, and the Product Tracking System) to simplify the online request process for customers by pre-populating fields.
Coming this Spring:
n Click-N-Ship application redesign.
n Shipping Hub.
n Global Address Book.
n Enhancements to USPS Mobile® apps.
n And more!
To get the latest information on new features and enhancements on USPS.com, go to https://www.usps.com/newwebsite.htm
Stand-Up Talk for All Employees
New Features and Enhancements on USPS.com!
USPS.com just launched the following new features and enhancements:
n Redesign of The Postal Store — Offers a new look and feel, global checkout, and streamlined access to our most popular items such as stamps, shipping supplies, and collectibles. The Postal Store redesign delivers significant enhancements, including the ability to personalize the customer’s online experience, cross-sell and up-sell, optimize marketing campaigns, and grow revenue.
n Redesign of the Personalized Stamped Envelope (PSE) application — PSE now allows customers to use their “address book” to select the return address, and displays an image of their envelope throughout the order process.
n New Premium Forwarding Service (PFS) — Now PFS is offered online! Customers can enroll, modify, or cancel their request without visiting a Post Office™.
n Four additional applications now available for viewing in Spanish and Simplified Chinese — Hold Mail, Redelivery, PO Locator, and Carrier Pickup!
These new features and enhancements make it easier for customers to do business with us and build upon the redesign of the USPS.com website last summer.
The redesign included:
n A separate eCommerce site for transactional pages.
n An “About USPS.com” or corporate site to house corporate information.
n New “look and feel” with global navigation for ease of use and improved customer experience.
n “Quick Tools” modal containing the most popular applications such as Track & Confirm, PO Locator, Calculate a Price, and Lookup a ZIP Code™ available on all pages.
And there is more! Coming this Spring:
n Click-N-Ship application redesign.
n Shipping Hub.
n Global Address Book.
n More enhancements to USPS Mobile apps.
To see the latest in USPS.com updates, go to https://www.usps.com/newwebsite.htm.
Stand-Up Talk for Retail and Delivery Personnel
Announcing More New Features and Features on USPS.com!
What’s new on USPS.com?
USPS.com just launched the following new features and enhancements:
n Redesign of The Postal Store — The Postal Store offers a new look and feel, quicker global checkout, and streamlined access to our most popular items such as stamps, shipping supplies, and collectibles. The Postal Store redesign delivers significant enhancements, including the ability to personalize the customer’s online experience, and offers cross-sells and up-sells to increase sales and grow revenue.
n Redesign of the Personalized Stamped Envelope (PSE) application — PSE now allows customers to use their Address Book to select the return address, and displays an image of their envelope throughout the order process.
n New Premium Forwarding Service (PFS) — Now PFS is offered online! Customers can enroll, modify, or cancel their request without visiting a Post Office.
n Four additional applications now available for viewing in Spanish and Simplified Chinese — Hold Mail, Redelivery, PO Locator, and Carrier Pickup!
What does it mean to me?
These new features and enhancements make using USPS services easier and more convenient for our customers.
What do I tell my customers?
Tell your customers about these new USPS.com offerings. Ask if they have used our online services. If not, encourage them to do so.
A stand-up talk with policies and procedures is posted online on the Customer Services Operations and Retail Intranet (Blue) page at http://blue.usps.gov/customerservicesoperationsandretail/policyandprocedures/servicetalks/domesticservicetalks/productsandservices/pdf/PFS%20Standup%20Talk%20Final%20Dec%202011.pdf
What’s coming next?
This Spring, there are more new features and enhancements coming to USPS.com, such as:
n Click-N-Ship application redesign.
n Shipping Hub.
n Global Address Book.
n More enhancements to USPS Mobile apps.
To get the latest USPS.com updates, go to https://www.usps.com/newwebsite.htm.
Frequently Asked Questions
The Postal Store
Q. What is new about The Postal Store?
A. The Postal Store has been redesigned to reflect the new look and feel of the USPS.com website, while adding full eCommerce functionality and a better online experience for customers. The site has been streamlined to make checkout faster and easier, and our most popular items more accessible to customers.
Q. Are there other changes planned for The Postal Store?
A. Yes. The Postal Store is now on a leading eCommerce technology platform that will allow us to deliver a personalized shopping experience to online customers. The platform currently has the ability to offer cross-sells and up-sells, but in the future, additional features will be utilized to optimize marketing campaigns, increase sales, and grow revenue.
Personalized Stamped Envelopes
Q. What is new about Personalized Stamped Envelopes?
A. The application has been redesigned to be more user-friendly. Enhancements include the ability to add multiple orders to the same shopping cart and allow customers to use their address book to select the return address for their order. The application now also displays an image of the envelope throughout the order process so customers can see what their envelope will look like.
Premium Forwarding Service (PFS) New Online Option
Q. What is Premium Forwarding Service?
A. Premium Forwarding Service gives residential customers the option of having all of their mail reshipped on a predictable basis to a temporary address while they are away from home. For a one-time enrollment fee and a nominal weekly installment fee, virtually all of the customer’s mail will be packaged weekly and sent by Priority Mail® service to the temporary address. Some items, such as Registered Mail® and Express Mail® are reshipped immediately upon receipt at the Post Office. PFS can be used for a minimum of 2 weeks or up to a maximum of 1 year. It provides customers an additional option to the current piece-by-piece temporary forwarding and Hold Mail services.
Some features of PFS include:
n Most mail is forwarded once a week via Priority Mail service; some mail is reshipped separately, but immediately upon arrival at the primary address.
n Mail will be forwarded to customers on a weekly basis if they are away for a minimum of 2 weeks or up to 1 year.
n The customer’s permanent address does not change and their temporary address is not provided to mailers. For detailed information on Premium Forwarding Service, including fees, go to www.usps.com/premiumforwarding
.
Q. What are some of the restrictions for Premium Forwarding Service?
A. The restrictions for PFS are as follows:
n A Hold Mail request or forwarding order, temporary or permanent, may not be active simultaneously with enrollment in PFS.
n PFS cannot be combined with any ancillary or extra services beyond those purchased by the original sender.
n PFS is available only to and from customers with domestic addresses.
n PFS is not available to or from an APO/FPO, as mail sent to an APO/FPO is subject to certain conditions and restrictions.
n There can be different PFS applications on file for multiple individuals from one primary address. However, there can only be one PFS application on file when the request is for an entire household from a primary address to a single temporary address during an enrollment period.
In addition, PFS is not available for:
n Customers with a PO Box address who are ineligible for enrolling in PFS online.
n Individuals whose primary address is a business delivery address.
n Individuals whose primary address is a central point to which the United States Postal Service provides delivery in bulk to a third party, such as a commercial mail receiving agency (CMRA), RV park, trailer park, or hotel.
Q. How do customers enroll in PFS online?
A. Customers may go to www.usps.com/premiumforwarding
to learn about the service, read the terms and conditions, and click Get Started to enter the application and enroll. Note: Registered USPS.com customers must be signed in to enroll. The process is easy, and a confirmation e-mail is sent once enrollment is complete. Customers can also modify or cancel their PFS request online.
Q. Once customers enroll in PFS online, how are they billed for their weekly shipments?
A. Initially, customers are only billed for the enrollment fee when they enroll in the service online. The recurring weekly charges are implemented once the start date of their PFS service has begun and continue weekly until the end date of the enrollment period.
Multilingual
Q. What applications are now available to be viewed in Spanish and Simplified Chinese?
A. Hold Mail, Redelivery, PO Locator, and Carrier Pickup are now available to be viewed in Spanish and Simplified Chinese. These are some of our most widely used applications. The new applications are in addition to Look Up a ZIP Code and Track and Confirm, which were already available in these languages.
Q. How do I select a language?
A. To select a language, hover over the drop-down language selection in the grey header in the top far left of the page. Each time you visit USPS.com, the drop down selection in the header will default to English. Select your preferred language to see the page displayed in that language. You can change your language for that page and USPS® browsing session by performing the same action
Q. Will other applications be translated in the future?
A. Yes. There are plans to translate additional applications to improve the customer’s online experience.
To learn more about changes on USPS.com, go to www.usps.com/newwebsite.htm
— Digital Access,
Channel Access, 2-9-12
New Features and Enhancements on USPS.com