Last year, over a quarter of a million Postal Service™ employees shared their opinions about the workplace environment through the Voice of the Employee (VOE) survey. Each quarter, 25% of employees are invited to participate in the VOE — the Postal Service’s measure of employee engagement. Engagement is the extent to which employees believe in what they do, and feel valued for doing it. It is a positive attitude held by employees toward the organization and its values that influences them to invest and spend discretionary effort to help the organization succeed. High levels of engagement lead to positive organizational outcomes such as customer satisfaction, productivity, safety, and retention.
Employees are most engaged when they have the right tools, information, training, and leadership to do their job. Engaged employees know how the work they do is aligned to the goals of the Postal Service, and they are enabled and motivated to achieve results. That’s why the VOE survey invites employees to give the Postal Service their opinions on topics such as communication, trust, diversity, respect, and leadership.
Participation in the VOE is voluntary and entirely confidential. Responses go directly to an independent party who tabulates the results and reports them back to the Postal Service in summary form. To learn more about VOE, you can access the VOE website from the Human Resources web page on Blue at http://blue.usps.gov/humanresources/home.shtml. There you can find the most recent survey results, tips for working with your results, articles on employee engagement, and more.
If you are invited to participate in the VOE this quarter, take some time — on-the-clock — to let your voice be heard.
— Testing and Assessment,
Employee Resource Management, 10-17-13
