Effective March 3, 2014, the Postal Service™ will revise Mailing Standards of the United States Postal Service, International Mail Manual (IMM®) section 941.32 to reflect new contact information for mailers requesting postage refunds from foreign countries.
Mailing Standards of the United States Postal Service, International Mail Manual (IMM)
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9 Inquiries, Indemnities, and Refunds
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940 Postage Refunds
941 Postage Refunds for First-Class Mail International, First-Class Package International Service, and Priority Mail International
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941.3 Processing Refund Applications
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941.32 Items Originating in a Country Other Than the United States
[Revise the section in its entirety to read as follows:]
When there is reason to believe that the other country is at fault, or when the request relates to mail originating in another country, forward the application with the wrapper and all supporting papers to the following address:
INTERNATIONAL RESEARCH GROUP
UNITED STATES POSTAL SERVICE
PO BOX 512318
LOS ANGELES, CA 90051-0318
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We will incorporate this revision into the next update of the online IMM, which is available via Postal Explorer® at http://pe.usps.com.
— Product Classification,
Pricing, 2-6-14
