CitiBank reports that some cardholders have reported receiving text messages from 19014140142@VTEXT.COM informing them of suspension of the card unless certain information is verified (such as full account number, card verification value, last four digits of SSN, and four-digit PIN).
These messages do not originate with CitiBank and users should not respond. If you or any of your travelers receive such a text, make sure they report it to their agency program coordinator.
Remember — valid professional organizations will never request private information or credentials via text or email. Be wary of texts or emails asking for log-in information or your Social Security number (SSN)/Tax Identification number (TIN). Never click on links promising large sums of money or providing details on viruses/malware on your system.
Do your part and quickly report these texts or emails to Travel Card Help to identify and mitigate this problem. If you receive a suspicious email, report it to the Corporate Information Security Office at Abuse@usps.gov.
If you responded to a text or email message and provided your personal information, please contact CitiBank immediately.
— Corporate Information Security Office,
Chief Information Officer, 2-20-14
