Effective July 7, 2014, the Postal Service™ will revise Mailing Standards of the United States Postal Service, International Mail Manual (IMM®) Exhibit 922.2 to indicate how customers file claims for Global Express Guaranteed® (GXG®) items that are returned to sender and that might have damaged or missing contents.
This article corrects information that appeared in the article titled “IMM Revision: Indemnity Claim Form” in Postal Bulletin 22390 (5-29-14, page 5). That article revised Exhibit 922.2 and indicated that, for GXG items that are returned to sender and that might have damaged or missing contents, customers could file GXG claims by submitting a form at a Post Office™. However, for all claims for GXG items, customers must call 800-222-1811. This article revises Exhibit 922.2 to reflect the correct information.
Mailing Standards of the United States Postal Service, International Mail Manual (IMM)
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9 Inquiries, Indemnities, and Refunds
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920 Inquiries and Claims
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922 Claims
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922.2 Filing a Claim
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Exhibit 922.2 Filing Claims
[Revise the exhibit in its entirety to read as follows:]
* Must immediately present the article, mailing container, wrapping, packaging, and any other contents received in damaged condition or with missing contents to a Post Office for inspection. Customers in receipt of an item from Canada that is in damaged condition or has some or all of its contents missing must instruct the Canadian sender to file a claim.
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We will incorporate this revision into the next update of the online IMM, which is available via Postal Explorer® at http://pe.usps.com.
— Product Classification, Pricing, 6-12-14
