Effective November 26, 2015, the Postal Service™ is revising Handbook M-41, City Delivery Carriers Duties and Responsibilities, to update policies and procedures related to carrier duties.
Handbook M-41, City Delivery Carriers Duties and Responsibilities
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1 General Information
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12 Basic Carrier Duties
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122.2 Special Services
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122.223
[Revise the text of 122.223 to read as follows:]
If Extra Services mail is first identified while performing street duties, the carrier will need to have the customer sign for the items on the data collection device at the delivery point. If the customer cannot sign on the data collection device for any reason, complete a PS Form 3849, Delivery Notice/Reminder/Receipt, to ensure proper recording of these items when the carrier returns to the office.
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232.1 Delivery Events
[Revise the text of 232.1 to read as follows:]
At delivery point, scan/enter mailpiece or firm sheet barcode, and enter other appropriate information into the data collection device, as required and instructed. If required, collect customer signature and address on the data collection device. If customers cannot sign on the device, collect his or her signature and printed names on PS Form 3849, Delivery Notice/Reminder/Receipt. The delivery address should be recorded on the barcoded side of PS Form 3849. Scan the barcode on PS Form 3849 after obtaining recipient signature and printed name.
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333.2
[Revise the first and second sentence of 333.2 to read as follows:]
Have addressee sign on bottom line of original U.S. Customs Form 3419, sign his or her name, and provide an address on the data collection device. If the customer cannot sign on the device, have him or her sign and print his or her name on PS Form 3849.***
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334.1
[Revise the first and second sentence of 334.1 to read as follows:]
Detach COD tag, PS Form 3816, COD Mailing and Delivery Receipt, if addressee has indicated he or she will pay for and accept the COD parcel, and have addressee sign on the data collection device. If the customer cannot sign on the device, use PS Form 3849, Delivery Notice/Reminder/Receipt.
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335.11
[Revise items a and b to read as follows:]
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a. Require the person to show identification, if not known, and sign his or her name and print address on the data collection device. If the customer cannot sign on the data collection device, have him or her sign and print his or her name on PS Form 3849, Delivery Notice/Reminder/Receipt, before delivery, when applicable.
b. Deliver articles entered on PS Form 3883, Firm Delivery Receipt for Accountable Mail and Bulk Delivery Mail, after obtaining a signature of addressee or agent on the data collection device, PS Form 3849 can be used if the customer cannot sign on the device. (Deliver the duplicate PS Form 3883 with the articles.)
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335.15
[Revise the text of 335.15 to read as follows:]
Complete PS Forms 3883 and 3849 (when unable to obtain a signature on the data collection device) showing the date of delivery and your signature (surname and initials).
335.16
[Revise the text of 335.16 to read as follows:]
Certified mail mixed in with Delivery Point Sequence (DPS) mail and identified while performing street duties is to be handled in the same manner as certified mail that is issued in the office by the accountable clerk. Customers must sign for this mail on the data collection device at the delivery point. If for any reason the customer cannot sign on the collection device, PS Form 3849 must be completed at the delivery point and delivery should be attempted. Receipts are to be turned in and the collection device presented to the accountable clerk along with receipts for any other certified mail.
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432.1
[Revise the text of 432.1 to read as follows:]
Give finance clerk all undeliverable articles, present the data collection device showing each item delivered, all PS Forms 3849 for items unable to be signed for on the device, and/or PS Form 3811 for each registered and certified delivery. The supervisor may print an electronically generated report showing all items signed for on the data collection device.
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433 Insured Mail
[Revise the text of 433 to read as follows:]
Put all PS Forms 3811 which were requested by senders of insured mail in designated places. Complete PS Form 3849 as specified for registered and certified mail. If the customer signed for an article on the data collection device, present the device to the finance clerk showing the articles delivered. The supervisor may also print an electronically generated report showing all items signed for on the data collection device.
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434.2
[Add text as last sentence for 434.2 to read as follows:]
***The supervisor may also print an electronically generated report showing all items signed for on the data collection device.
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We will incorporate these revisions into the next online update of Handbook M-41, City Delivery Carriers Duties and Responsibilities, which is available on the Postal Service PolicyNet website:
n Go to http://blue.usps.gov.
n Under “Essential Links” in the left-hand column, click PolicyNet.
n Click HBKs.
The direct URL for the Postal Service PolicyNet website is http://blue.usps.gov/cpim.
— Labor Relations Policy and Programs,
Employee Resource Management, 11-26-15
