In the event of an incident involving hazardous or restricted materials related to Amazon.com mailpieces, Postmasters, Plant Managers, the Inspection Service, and other USPS® HAZMAT response employees who resolve these incidents may use the contact information below:
n For non-emergency HAZMAT incidents, email Amazon Dangerous Goods at hazmat-incident-notification@amazon.com.
n For emergency HAZMAT incidents, call Amazon Dangerous Goods at 206-266-6066.
n For Restricted Products or Global Trade inquiries, email the Amazon Restricted Products team at globaltradelegal@amazon.com.
To ensure a timely and complete response, the Amazon team requests that the USPS tracking number be provided, when possible, at the time of the initial contact. USPS should not provide other mailpiece or address information until Amazon confirms that the mailpiece was actually sent by Amazon.com. Once Amazon.com confirms, on the basis of the tracking number and its records that the piece was actually sent by Amazon.com, the particulars of the mailing may be disclosed.
Employees are reminded to follow established protocols when responding to incidents involving hazardous materials. The Amazon contact information above is provided as an additional resource and intended to supplement, not replace, the current processes for dealing with HAZMAT incidents. For guidance, see Management Instruction EL-810-06-3, Response to Hazardous Materials Releases.
Employees should be aware that spills and similar incidents must be reported via the Mailpiece Incident Reporting Tool (MIRT) in the Safety Toolkit. PS Form 1770 is now obsolete. The Standard Operating Procedures for the handling and processing of hazardous materials can be found at http://blue.usps.gov/aviationsecurity/hazardous_materials_program.htm.
— Security and Crime Prevention,
Postal Inspection Service, 1-21-16
