Effective May 26, 2016, the Postal Service™ is revising Mailing Standards of the United States Postal Service, International Mail Manual (IMM®), sections 941.32 and 943.2, to reflect the actual process for handling requests for international postage refunds when the other country is at fault or when the request relates to mail originating in another country.
Mailing Standards of the United States Postal Service, International Mail Manual (IMM)
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9 Inquiries, Indemnities, and Refunds
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940 Postage Refunds
941 Postage Refunds for First-Class Mail International, First-Class Package International Service, and Priority Mail International
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941.3 Processing Refund Applications
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941.32 Items Originating in a Country Other Than the United States
[Revise the text of 941.32 to read as follows:]
When there is reason to believe that the other country is at fault, or when the request relates to mail originating in another country, tell the customer to have the sender contact the foreign country’s postal service about postage refund options.
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943 Processing Refund Applications
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943.2 Items Originating in a Country Other Than the United States
[Revise the text of 943.2 to read as follows:]
When there is reason to believe that the other country is at fault, or when the request relates to mail originating in another country, have the customer contact the sender to start an inquiry with the foreign country’s postal service.
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Although effective May 26, 2016, we will incorporate these revisions into the next update of the online IMM, which is available via Postal Explorer® at http:⁄⁄pe.usps.com.
— Product Classification,
Marketing and Sales, 5-26-16
