The new Retail Customer Appointment Scheduler™ (RCAS™) tool offers customers the opportunity to self-schedule a first-time passport application appointment online at tools.usps.com/go/pages/schedule-appointment/index.jsp.
To schedule an appointment online, customers do the following:
n Select a day and Post Office™ location.
n Provide the number of family members.
n Provide a City and State or ZIP Code™.
The RCAS tool will display available appointment times for participating Post Office locations that offer passport appointment services within the selected radius. Users will also receive notifications of their scheduled appointment.
The Postal Service™ has distributed information about the new RCAS tool, including stand-up talks and fact sheets, over the past few weeks to designated Area and District representatives. As we prepare for peak passport season, please ensure employees are aware of the new tool and remind customers of the convenience of scheduling a passport application appointment online.
— Retail Services,Retail and Customer Service Operations, 10-12-17
