Effective November 2018, the Postal Service™ revised Publication 552, Manager’s Guide to Understanding, Investigating, and Preventing Harassment, to reflect the termination of support from the current vendor of the telephone Centralized Intake System for initiating requests for Equal Employment Opportunity (EEO) counseling. This service has been replaced by an online efile application. The revision to Publication 552 describes the primary and alternative process to initiate EEO counseling on the online EEO efile application.