Effective January 26, 2020, the Postal Service™ will revise Mailing Standards of the United States Postal Service, Domestic Mail Manual (DMM®), section 505.4.2, to clarify customers’ options to request a change or cancellation of Parcel Return Service retrieval locations.
The Postal Service will add a new section: 505.4.2.10, “Change or Cancel Retrieval Locations.” This new section clarifies the options that customers may use to change or cancel Parcel Return Service retrieval locations (delivery units and sectional center facilities).
Although the Postal Service will not publish these revisions in the DMM until January 26, 2020, the standards are effective immediately.
Mailing Standards of the United States Postal Service, Domestic Mail Manual (DMM)
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500 Additional Mailing Services
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505 Return Services
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4.0 Parcel Return Service
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4.2 Basic Standards
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[Add new 4.2.10 to read as follows and renumber current 4.2.10 and 4.2.11 as 4.2.11 and 4.2.12.]
4.2.10 Change or Cancel Retrieval Locations
Customers may change or cancel retrieval locations (delivery units and sectional center facilities) as follows:
a. Online. Customers may change or cancel retrieval locations online at the USPS Business Customer Gateway (BCG) at gateway.usps.com.
b. Letter. Customers may change or cancel retrieval locations by sending a request on company letterhead to the director, Business Acceptance Solutions (see 608.8.0 for address).
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The Postal Service will incorporate these revisions into the January 26, 2020, update of the online DMM, which is available via Postal Explorer® at pe.usps.com.
— Product Classification, Marketing, 9-26-19
