Effective July 1, 2020, the Postal Service™ will revise Mailing Standards of the United States Postal Service, Domestic Mail Manual (DMM®), sections 507.2.0 and 508.11.0, to include a new option the Postal Service is implementing that will allow business customers to submit a bulk request (10 or more locations) to temporarily forward or hold mail.
This new option allows businesses to provide the Postal Service with a bulk request including the addresses and relevant information for forwarding or Hold Mail® services.
Business customers interested in temporarily bulk forwarding or holding their mail must contact their Postal Service field account representative, strategic account manager, or the business service network for assistance.
Although the Postal Service will not publish these revisions in the DMM until July 1, 2020, the standards are effective immediately.
Mailing Standards of the United States Postal Service, Domestic Mail Manual (DMM)
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500 Additional Mailing Services
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507 Mailer Services
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2.0 Forwarding
2.1 Change-of-Address Order
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2.1.3 Temporary Forwarding
[Add a new last sentence to 2.1.3 to read as follows:]
***See 2.1.6 for temporary business bulk forwarding requests.
2.1.4 Methods of Filing
[Revise the introductory text of 2.1.4 to read as follows:]
Except under 2.1.6, customers may use one of the following methods to file a change-of-address with the Post Office:
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[Add new 2.1.6 to read as follows:]
2.1.6 Temporary Business Bulk Forwarding
Businesses meeting the applicable standards in 2.1.3 may submit a bulk request (10 or more locations) to temporarily forward mail. For additional information, businesses may contact a Postal Service field account representative, strategic account manager, or the business service network. As confirmation, the Postal Service will return the bulk request to the customer and include confirmation codes and a unique customer number that will be stored with the file. If changes are necessary to the ending date, business customers may make changes at managemymove.usps.com with their confirmation code and new ZIP Code.
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508 Recipient Services
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11.0 Hold Mail Service
11.1 General
11.1.1 Description
[Add a new last sentence to 11.1.1 to read as follows:]
***See 11.1.3 for business bulk Hold Mail requests.
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[Add new 11.1.3 to read as follows:]
11.1.3 Business Bulk Hold Mail Request
Businesses meeting the applicable standards in 11.0 may submit a bulk request (10 or more locations) for Hold Mail service. For information on this option, businesses may contact a Postal Service field account representative, strategic account manager, or the business service network.
11.2 Requesting Hold Mail Service
11.2.1 Online Request
[Revise the first sentence of 11.2.1 to read as follows:]
Except under 11.1.3, customers may apply for Hold Mail service online at usps.com.***
11.2.2 PS Form 8076 Request
[Revise the first sentence of 11.2.2 to read as follows:]
Except under 11.1.3, customers may apply for Hold Mail service by completing PS Form 8076, Authorization to Hold Mail, and submitting the form in person to the local Post Office, providing the form to a mail carrier, or by mailing the form to their local Post Office.***
11.2.3 Customer Care Center Request
[Revise the first sentence of 11.2.3 to read as follows:]
Except under 11.1.3, customers may apply for Hold Mail service by contacting the Postal Service Customer Care Center at 1-800-ASK-USPS (1-800-275-8777).***
11.2.4 Confirmation Number
[Add a new last sentence to 11.2.4 to read as follows:]
***Confirmation numbers are also provided to business customers who successfully establish a bulk Hold Mail request under 11.1.3.
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11.3 Change or Cancel a Request
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[Add new 11.3.4 to read as follows:]
11.3.4 Change or Cancel a Business Bulk Request
To change or cancel a Hold Mail service business bulk request under 11.1.3, businesses must contact their Postal Service field account representative, strategic account manager, or the business service network.
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The Postal Service will incorporate these revisions into the July 1, 2020, edition of the online DMM, which is available via Postal Explorer® at pe.usps.com.
— Product Classification, Marketing, 5-21-20
