Effective April 5, 2021, the Postal Service™ will revise Mailing Standards of the United States Postal Service, Domestic Mail Manual (DMM®), section 604.9.5.6, to clarify the documentation required for a Priority Mail Express® refund request.
Currently, section 604.9.5.6 specifies that a mailer requesting a Priority Mail Express refund at a Post Office™ must submit PS Form 3533, Application for Refund of Fees, Products and Withdrawal of Customer Accounts, and the customer copy of Label 11. This revision will clarify that in addition to a completed PS Form 3533, a mailer must submit as supporting documentation the customer copy of the applicable Label 11, or the mailing receipt.
By clarifying the required supporting documentation, this revision will make the filing process easier for Postal Service customers, and also make the DMM consistent with Postal Service standards.
Although the Postal Service will not publish this revision in the DMM until April 5, 2021, the standard is effective immediately.
Mailing Standards of the United States Postal Service, Domestic Mail Manual (DMM)
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600 Basic Standards for All Mailing Services
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604 Postage Payment Methods and Refunds
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9.0 Exchanges and Refunds
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9.5 Priority Mail Express Postage and Fees Refunds
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9.5.6 How to Apply for a Refund
[Revise the text of 9.5.6 to read as follows:]
A mailer may apply for a refund online at usps.com/help (preferred) under 9.2.5a, or must submit to any Post Office a completed PS Form 3533, along with the original customer copy of the applicable Label 11 or the mailing receipt.
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The Postal Service will incorporate this revision into the next edition of the online DMM, which is available via Postal Explorer® at pe.usps.com.
— Product Classification, Product Solutions, 1-28-21
