Effective September 23, 2021, the Postal Service™ is revising Mailing Standards of the United States Postal Service, International Mail Manual (IMM®), parts 212, 323, 335, 922, and 942, to reflect current business requirements and processes related to inquiries and claims. These revisions do not change procedures and only serve as an update to coincide with current requirements.
Mailing Standards of the United States Postal Service, International Mail Manual
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2 Conditions for Mailing
210 Global Express Guaranteed
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212 Eligibility
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212.4 Inquiries, Service Guarantees, Postage Refunds, and Indemnity
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212.44 Postage Refunds
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[Revise the third and fourth sentences to read as follows:]
***To request a refund or obtain details on how to file a claim, contact a customer service representative at 800-222-1811 — the Global Express Guaranteed customer service office is responsible for adjudicating a refund request for Global Express Guaranteed service. The original receipt or a copy of the Global Express Guaranteed Air Waybill (shipping label) may be required for a postage refund.***
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212.46 Indemnity Claims
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[Revise the fifth and seventh sentences to read as follows:]
***The original receipt or a copy of the Global Express Guaranteed Air Waybill (shipping label) may be required when filing a claim.***The Global Express Guaranteed customer service office is responsible for adjudicating a claim for Global Express Guaranteed service.***
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3 Extra Services
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320 Insurance
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323 Priority Mail International Insurance
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[Revise the title and text of 323.5 to read as follows (deleting subsections 323.51 and 323.52):]
323.5 Insured Value and Declared Value
The insured value (insurance coverage) of a parcel may not be more than the declared value or content value listed on PS Form 2855, International Claim for Indemnity. However, depending on the preference of the sender, the insured value may be less than the declared value or content value listed on PS Form 2855.
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323.7 Sender’s Responsibility
323.71 Mailing Receipt
[Delete the second sentence of the paragraph.]
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330 Registered Mail
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335 Indemnity Claims and Payments
[Delete the first sentence of the paragraph.]
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9 Inquiries, Indemnities, and Refunds
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920 Inquiries and Claims
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922 Claims
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922.3 Claims Process
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922.32 Evidence of Indemnity Coverage
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[Revise items a. and b. to read as follows (keeping the Note after item b.):]
a. If mailed in the United States:
1. For Global Express Guaranteed items, the original or a copy of the mailing receipt or a copy of the GXG Air Waybill (shipping label).
2. For Priority Mail Express International items, the original or a copy of the mailing receipt or the sender’s copy of the PS Form 2976-B, Priority Mail Express International Shipping Label and Customs Form.
3. For ordinary parcels, the original or a copy of the mailing receipt or the sender’s copy of the PS Form 2976-A, Customs Declaration and Dispatch Note — CP 72.
4. For registered items and insured parcels, the original or a copy of the mailing receipt or the sender’s copy of PS Form 2976-A, Customs Declaration and Dispatch Note — CP 72, issued at the time of mailing.
Note: The term “copy” denotes a replica of the document, such as a scan, photograph, or photocopy. While a copy is generally acceptable as noted above, in certain circumstances, the original document may be required.
b. If mailed from a foreign country: The mailing receipt or the customs label, the wrapper, and any other markings or endorsements on the mailing container that indicate how it was sent.
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940 Postage Refunds
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942 Postage Refunds for Priority Mail Express International Items
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942.3 Applications by Senders
942.31 Priority Mail Express International Refunds
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[Revise item b. to read as follows:]
b. A copy of the mailer’s receipt or the mailing label showing evidence of the amount of postage for which refund is desired.
942.32 Priority Mail Express International with
Money-Back Guarantee Refunds
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[Revise item b. to read as follows:]
b. A copy of the mailer’s receipt or the mailing label showing the guaranteed delivery date and the amount of postage paid.
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Although effective September 23, 2021, the Postal Service will incorporate these revisions into the next edition of the online IMM, which is available via Postal Explorer® at pe.usps.com.
— Product Classification,
Product Solutions, 9-23-21
