The Postal Service™ is discontinuing USPSCA®, a corporate account payment method used for Express Mail Corporate Accounts (EMCA) and Priority Mail Express Manifest Accounts. USPSCAs — also known as United States Postal Service Corporate Accounts — are prefunded by customers to ship documents or packages by Priority Mail Express®.
Effective January 1, 2023, the Postal Service began closing inactive USPSCA accounts and will discontinue the corporate account payment method on July 1 due to rising costs and declining demand.
Customers who use USPSCA are encouraged to switch to an available alternative payment method. Alternative payment methods may include Click-N-Ship® (CNS), USPS Ship, Electronic Verification System (eVS®), ePostage®, PC Postage®, or Meter.
For information on how to migrate, customers should contact their Sales Account/Business Service Network Representative or their local Post Office™, or they can send an email to the Mailing and Shipping Solutions Center at MSSC@usps.gov.
Any account with a positive or negative balance can make payments or request a refund by contacting MSSC@usps.gov:
n Refund requests must include a signed authorization on letterhead, the USPSCA (or EMCA) number, business name, and location.
n Accounts with a negative balance after July 1, 2023, will be sent to Accounts Receivable for collection.
Additionally, some customers shipping packages containing cremated remains or shipping to an Army Post Office/Fleet Post Office/Diplomatic Post Office using a Retail Systems Software (RSS) 4 x 6 label (labels printed at the Post Office counter) were not processed by the EMCA system. This resulted in affected customer accounts not being charged.
Customers may continue to use RSS 4 x 6 labels until July 1 and USPS will continue to monitor unprocessed EMCA transactions. Customers will receive a final invoice in July after all USPS Corporate Accounts are permanently closed. We apologize for any inconvenience to our valued USPSCA customers.
As a reminder, all remaining USPSCA accounts will be closed on July 1, 2023.
For questions about the elimination of Corporate Accounts or the cremated remains/U.S. Possessions, Territories, or Freely Associated States (PTFAS) invoicing, send an email to MSSC@usps.gov or call 877-672-0007.
— Shipping and Commerce Product Management,
Business Solutions, 5-4-23
