Effective July 9, 2023, the Postal Service™ will revise Mailing Standards of the United States Postal Service, Domestic Mail Manual (DMM®), section 508.5.5.5, to reflect a change in the payment method for caller service.
On December 13, 2022, the Postal Service announced that, except for federal agencies paying through Intra-Governmental Payment and Collection (IPAC), customers must transition to the Enterprise Payment System (EPS) to renew and reserve caller services. The Postal Service will no longer accept payments by cash, credit or debit card, check, money order, or by mail, to a postmaster. Information on EPS is available on PostalPro at postalpro.usps.com.
For questions or support, contact the USPS® Mailing and Shipping Solutions Center (MSSC) at 877-672-0007 or MSSC@usps.gov.
Although the Postal Service will not publish this revision in the DMM until July 9, 2023, the standards are effective July 1, 2023.
Mailing Standards of the United States Postal Service, Domestic Mail Manual (DMM)
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500 Additional Mailing Services
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508 Recipient Services
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5.0 Caller Service
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5.5 Basis of Fees and Payment
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5.5.5 Payment
[Delete the last sentence and revise the fifth sentence of 5.5.5 to read as follows:]
***Except for federal agencies paying through Intra-Governmental Payment and Collection (IPAC), fees must be paid using the Enterprise Payment System (EPS).
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The Postal Service will incorporate this revision into the next edition of the online DMM, which is available via Postal Explorer® at pe.usps.com.
— Product Classification,
Product Solutions, 5-18-23
