Glossary of Postal Terms
Publication 32 July 2013
Transmittal Letter
A. Purpose. This glossary defines the most widely used words and phrases unique to, or with special meaning within, the United States Postal Service®. It includes terms related to products and services, delivery and mail processing operations, automation technology, and strategic programs that boost productivity and improve the customer experience. This glossary does not, however, present comprehensive descriptions or furnish precise legal definitions such as those in 39 U.S.C and 39 C.F.R. If the glossary definition of a term contradicts the definition of the same term in another official and current Postal Service™ directive, the directive definition supersedes the glossary definition.
B. Questions and Comments. Questions and comments, including suggestions for revisions or additions of terms, can be sent to:
PolicyNet@usps.gov
or
PUBLICATION 32 EDITOR
BRAND AND POLICY
US POSTAL SERVICE
475 L'ENFANT PLZ SW RM 4646
WASHINGTON DC 20260-3101
C. Cancellations. All previous issues of Publication 32 are obsolete.
D. Effective Date. This publication is effective July 2013.
Samuel M. Pulcrano
Vice President
Corporate Communications
